Solved > 10 cases Closed case > 30 days CSM E-mail New Field - No Field Help P1! P3 incident entered as a P1 New Field - No documentation P3 - Call customer back ASAP!!! Closed case > 30 days Escalation! New Screen, No Form Help WebEx More than 2 post-its from Dan Escalation! Busy day - Skipped lunch Create JT CSM/PM/ICS E-mail P3 incident entered as a P1 P3 Escalation! Double Escalation!! Completed Infor Services Training Out of Scope issue P3 - Call customer back ASAP!!! P1! KB resolved the issue More than 2 post-its from Dan JT closed - No reason why "HR's Your Daddy!" - Non HR case P3 Escalation! KB resolved the issue Enhancement request JT closed - Working as designed Out of Scope issue Double Escalation!! Enhancement request Perfect 10 Survey score "HR's Your Daddy!" - Non HR case Got help from coworker Got help from coworker Perfect 10 Survey score Create JT New Screen, No documentation WebEx JT closed - No reason why Completed Infor Services Training JT closed - Working as designed Busy day - Skipped lunch Solved > 10 cases Solved > 10 cases Closed case > 30 days CSM E-mail New Field - No Field Help P1! P3 incident entered as a P1 New Field - No documentation P3 - Call customer back ASAP!!! Closed case > 30 days Escalation! New Screen, No Form Help WebEx More than 2 post-its from Dan Escalation! Busy day - Skipped lunch Create JT CSM/PM/ICS E-mail P3 incident entered as a P1 P3 Escalation! Double Escalation!! Completed Infor Services Training Out of Scope issue P3 - Call customer back ASAP!!! P1! KB resolved the issue More than 2 post-its from Dan JT closed - No reason why "HR's Your Daddy!" - Non HR case P3 Escalation! KB resolved the issue Enhancement request JT closed - Working as designed Out of Scope issue Double Escalation!! Enhancement request Perfect 10 Survey score "HR's Your Daddy!" - Non HR case Got help from coworker Got help from coworker Perfect 10 Survey score Create JT New Screen, No documentation WebEx JT closed - No reason why Completed Infor Services Training JT closed - Working as designed Busy day - Skipped lunch Solved > 10 cases
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Solved > 10 cases
Closed case > 30 days
CSM E-mail
New Field - No Field Help
P1!
P3 incident entered as a P1
New Field - No documentation
P3 - Call customer back ASAP!!!
Closed case > 30 days
Escalation!
New Screen, No Form Help
WebEx
More than 2 post-its from Dan
Escalation!
Busy day - Skipped lunch
Create JT
CSM/PM/ICS E-mail
P3 incident entered as a P1
P3 Escalation!
Double Escalation!!
Completed Infor Services Training
Out of Scope issue
P3 - Call customer back ASAP!!!
P1!
KB resolved the issue
More than 2 post-its from Dan
JT closed - No reason why
"HR's Your Daddy!" - Non HR case
P3 Escalation!
KB resolved the issue
Enhancement request
JT closed - Working as designed
Out of Scope issue
Double Escalation!!
Enhancement request
Perfect 10 Survey score
"HR's Your Daddy!" - Non HR case
Got help from coworker
Got help from coworker
Perfect 10 Survey score
Create JT
New Screen, No documentation
WebEx
JT closed - No reason why
Completed Infor Services Training
JT closed - Working as designed
Busy day - Skipped lunch
Solved > 10 cases