Solved > 10 cases Perfect 10 Survey score JT closed - Working as designed Escalation! New Field - No documentation P3 Escalation! Escalation! Got help from coworker P3 - Call customer back ASAP!!! Solved > 10 cases More than 2 post-its from Dan WebEx Closed case > 30 days Out of Scope issue WebEx New Field - No Field Help P1! CSM/PM/ICS E-mail Busy day - Skipped lunch Double Escalation!! Create JT Out of Scope issue Busy day - Skipped lunch JT closed - Working as designed Perfect 10 Survey score Enhancement request New Screen, No documentation CSM E-mail P3 incident entered as a P1 Completed Infor Services Training Create JT More than 2 post-its from Dan JT closed - No reason why P3 - Call customer back ASAP!!! Double Escalation!! P3 Escalation! "HR's Your Daddy!" - Non HR case "HR's Your Daddy!" - Non HR case KB resolved the issue Got help from coworker JT closed - No reason why Enhancement request P1! Completed Infor Services Training Closed case > 30 days New Screen, No Form Help KB resolved the issue P3 incident entered as a P1 Solved > 10 cases Perfect 10 Survey score JT closed - Working as designed Escalation! New Field - No documentation P3 Escalation! Escalation! Got help from coworker P3 - Call customer back ASAP!!! Solved > 10 cases More than 2 post-its from Dan WebEx Closed case > 30 days Out of Scope issue WebEx New Field - No Field Help P1! CSM/PM/ICS E-mail Busy day - Skipped lunch Double Escalation!! Create JT Out of Scope issue Busy day - Skipped lunch JT closed - Working as designed Perfect 10 Survey score Enhancement request New Screen, No documentation CSM E-mail P3 incident entered as a P1 Completed Infor Services Training Create JT More than 2 post-its from Dan JT closed - No reason why P3 - Call customer back ASAP!!! Double Escalation!! P3 Escalation! "HR's Your Daddy!" - Non HR case "HR's Your Daddy!" - Non HR case KB resolved the issue Got help from coworker JT closed - No reason why Enhancement request P1! Completed Infor Services Training Closed case > 30 days New Screen, No Form Help KB resolved the issue P3 incident entered as a P1
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Solved > 10 cases
Perfect 10 Survey score
JT closed - Working as designed
Escalation!
New Field - No documentation
P3 Escalation!
Escalation!
Got help from coworker
P3 - Call customer back ASAP!!!
Solved > 10 cases
More than 2 post-its from Dan
WebEx
Closed case > 30 days
Out of Scope issue
WebEx
New Field - No Field Help
P1!
CSM/PM/ICS E-mail
Busy day - Skipped lunch
Double Escalation!!
Create JT
Out of Scope issue
Busy day - Skipped lunch
JT closed - Working as designed
Perfect 10 Survey score
Enhancement request
New Screen, No documentation
CSM E-mail
P3 incident entered as a P1
Completed Infor Services Training
Create JT
More than 2 post-its from Dan
JT closed - No reason why
P3 - Call customer back ASAP!!!
Double Escalation!!
P3 Escalation!
"HR's Your Daddy!" - Non HR case
"HR's Your Daddy!" - Non HR case
KB resolved the issue
Got help from coworker
JT closed - No reason why
Enhancement request
P1!
Completed Infor Services Training
Closed case > 30 days
New Screen, No Form Help
KB resolved the issue
P3 incident entered as a P1