Conversionrate -BookingBrandLeadTargetaudienceTouroperatorDestinationSatisfactionDiscountHelpdeskServicechargeLoyaltyprogramCommissionGuaranteeCustomerserviceComplaintPackagedealFollow-up -ExcursionAssistanceUpsellRefundAppointmentSalespitchConversionrate -BookingBrandLeadTargetaudienceTouroperatorDestinationSatisfactionDiscountHelpdeskServicechargeLoyaltyprogramCommissionGuaranteeCustomerserviceComplaintPackagedealFollow-up -ExcursionAssistanceUpsellRefundAppointmentSalespitch

Vocational English terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Conversion rate -
  2. Booking
  3. Brand
  4. Lead
  5. Target audience
  6. Tour operator
  7. Destination
  8. Satisfaction
  9. Discount
  10. Help desk
  11. Service charge
  12. Loyalty program
  13. Commission
  14. Guarantee
  15. Customer service
  16. Complaint
  17. Package deal
  18. Follow-up -
  19. Excursion
  20. Assistance
  21. Upsell
  22. Refund
  23. Appointment
  24. Sales pitch