leadLoyaltyprogramfollowupTargetaudienceSalespitchtouroperatorexcursionassistancecommissionservicechargecustomerserviceGuaranteepackagedealsatisfactionBookinghelpdeskconversationrateupselldestinationappointmentcomplaintrefundbranddiscountleadLoyaltyprogramfollowupTargetaudienceSalespitchtouroperatorexcursionassistancecommissionservicechargecustomerserviceGuaranteepackagedealsatisfactionBookinghelpdeskconversationrateupselldestinationappointmentcomplaintrefundbranddiscount

Vocational English terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. lead
  2. Loyalty program
  3. follow up
  4. Target audience
  5. Sales pitch
  6. tour operator
  7. excursion
  8. assistance
  9. commission
  10. service charge
  11. customer service
  12. Guarantee
  13. package deal
  14. satisfaction
  15. Booking
  16. help desk
  17. conversation rate
  18. upsell
  19. destination
  20. appointment
  21. complaint
  22. refund
  23. brand
  24. discount