servicechargerefundSalespitchappointmentbrandTargetaudiencesatisfactionhelpdeskcustomerserviceconversationratecomplaintupsellBookingLoyaltyprogramfollowupGuaranteediscountleadexcursionassistancepackagedealtouroperatordestinationcommissionservicechargerefundSalespitchappointmentbrandTargetaudiencesatisfactionhelpdeskcustomerserviceconversationratecomplaintupsellBookingLoyaltyprogramfollowupGuaranteediscountleadexcursionassistancepackagedealtouroperatordestinationcommission

Vocational English terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. service charge
  2. refund
  3. Sales pitch
  4. appointment
  5. brand
  6. Target audience
  7. satisfaction
  8. help desk
  9. customer service
  10. conversation rate
  11. complaint
  12. upsell
  13. Booking
  14. Loyalty program
  15. follow up
  16. Guarantee
  17. discount
  18. lead
  19. excursion
  20. assistance
  21. package deal
  22. tour operator
  23. destination
  24. commission