satisfactionleadcommissionexcursionGuaranteeSalespitchtouroperatorbrandpackagedealBookingcustomerserviceappointmenthelpdeskcomplaintupsellrefundTargetaudiencediscountdestinationconversationrateLoyaltyprogramservicechargefollowupassistancesatisfactionleadcommissionexcursionGuaranteeSalespitchtouroperatorbrandpackagedealBookingcustomerserviceappointmenthelpdeskcomplaintupsellrefundTargetaudiencediscountdestinationconversationrateLoyaltyprogramservicechargefollowupassistance

Vocational English terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. satisfaction
  2. lead
  3. commission
  4. excursion
  5. Guarantee
  6. Sales pitch
  7. tour operator
  8. brand
  9. package deal
  10. Booking
  11. customer service
  12. appointment
  13. help desk
  14. complaint
  15. upsell
  16. refund
  17. Target audience
  18. discount
  19. destination
  20. conversation rate
  21. Loyalty program
  22. service charge
  23. follow up
  24. assistance