appointmentrefundtouroperatorhelpdeskcommissioncomplaintpackagedealbrandBookingGuaranteefollowupassistanceexcursiondiscountservicechargeleadTargetaudiencecustomerserviceLoyaltyprogramdestinationupsellsatisfactionconversationrateSalespitchappointmentrefundtouroperatorhelpdeskcommissioncomplaintpackagedealbrandBookingGuaranteefollowupassistanceexcursiondiscountservicechargeleadTargetaudiencecustomerserviceLoyaltyprogramdestinationupsellsatisfactionconversationrateSalespitch

Vocational English terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. appointment
  2. refund
  3. tour operator
  4. help desk
  5. commission
  6. complaint
  7. package deal
  8. brand
  9. Booking
  10. Guarantee
  11. follow up
  12. assistance
  13. excursion
  14. discount
  15. service charge
  16. lead
  17. Target audience
  18. customer service
  19. Loyalty program
  20. destination
  21. upsell
  22. satisfaction
  23. conversation rate
  24. Sales pitch