commissioncustomerserviceleadTargetaudienceexcursionBookingsatisfactionfollowupSalespitchhelpdeskconversationrateGuaranteerefundcomplaintpackagedealservicechargeupsellappointmentbrandtouroperatordestinationdiscountassistanceLoyaltyprogramcommissioncustomerserviceleadTargetaudienceexcursionBookingsatisfactionfollowupSalespitchhelpdeskconversationrateGuaranteerefundcomplaintpackagedealservicechargeupsellappointmentbrandtouroperatordestinationdiscountassistanceLoyaltyprogram

Vocational English terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. commission
  2. customer service
  3. lead
  4. Target audience
  5. excursion
  6. Booking
  7. satisfaction
  8. follow up
  9. Sales pitch
  10. help desk
  11. conversation rate
  12. Guarantee
  13. refund
  14. complaint
  15. package deal
  16. service charge
  17. upsell
  18. appointment
  19. brand
  20. tour operator
  21. destination
  22. discount
  23. assistance
  24. Loyalty program