TargetaudiencebrandassistanceLoyaltyprogramcomplaintservicechargedestinationcommissionpackagedealhelpdeskleaddiscountconversationratefollowupappointmentSalespitchBookingGuaranteetouroperatorcustomerserviceupsellrefundsatisfactionexcursionTargetaudiencebrandassistanceLoyaltyprogramcomplaintservicechargedestinationcommissionpackagedealhelpdeskleaddiscountconversationratefollowupappointmentSalespitchBookingGuaranteetouroperatorcustomerserviceupsellrefundsatisfactionexcursion

Vocational English terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Target audience
  2. brand
  3. assistance
  4. Loyalty program
  5. complaint
  6. service charge
  7. destination
  8. commission
  9. package deal
  10. help desk
  11. lead
  12. discount
  13. conversation rate
  14. follow up
  15. appointment
  16. Sales pitch
  17. Booking
  18. Guarantee
  19. tour operator
  20. customer service
  21. upsell
  22. refund
  23. satisfaction
  24. excursion