helpdeskcustomerservicediscountappointmentservicechargeBookingSalespitchexcursioncomplainttouroperatordestinationGuaranteepackagedealLoyaltyprogramTargetaudienceleadbrandfollowupcommissionsatisfactionassistanceconversationraterefundupsellhelpdeskcustomerservicediscountappointmentservicechargeBookingSalespitchexcursioncomplainttouroperatordestinationGuaranteepackagedealLoyaltyprogramTargetaudienceleadbrandfollowupcommissionsatisfactionassistanceconversationraterefundupsell

Vocational English terms - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. help desk
  2. customer service
  3. discount
  4. appointment
  5. service charge
  6. Booking
  7. Sales pitch
  8. excursion
  9. complaint
  10. tour operator
  11. destination
  12. Guarantee
  13. package deal
  14. Loyalty program
  15. Target audience
  16. lead
  17. brand
  18. follow up
  19. commission
  20. satisfaction
  21. assistance
  22. conversation rate
  23. refund
  24. upsell