AvoidedpetnamesAdmittedthat they didnot know theanswer to aquestionConsideredpreferredname andpronounLied topatient(trust)Wasn'tempatheticActiveListeningConsiderededucationallevelHad backtowardspatients formost ofencounterStared intopatient'seyes(culture)Factors totake intoconsiderationListenedwithoutinterruptingInterruptedpatientalot (trust)Consideredage whencommunicatingVerbalCommunication Asked a follow-up question(activelistening)Know itallmentalityAsked forfeedback onunderstandingUsed a verbalclarification(e.g., 'Couldyou repeatthat?')Explainedsomethingclearly usingsimplelanguageSat orleanedforward toshowengagementUsed aninterpreterNon-verbal &verbalcomms, activelistening, trustNon-VerbalCommunicationTrustSmiledatpatientsPaidattention toculturaldifferencesUsedmedicaljargonConsideredlanguagebarriersUsednonverbalcommunicationAvoidedpetnamesAdmittedthat they didnot know theanswer to aquestionConsideredpreferredname andpronounLied topatient(trust)Wasn'tempatheticActiveListeningConsiderededucationallevelHad backtowardspatients formost ofencounterStared intopatient'seyes(culture)Factors totake intoconsiderationListenedwithoutinterruptingInterruptedpatientalot (trust)Consideredage whencommunicatingVerbalCommunication Asked a follow-up question(activelistening)Know itallmentalityAsked forfeedback onunderstandingUsed a verbalclarification(e.g., 'Couldyou repeatthat?')Explainedsomethingclearly usingsimplelanguageSat orleanedforward toshowengagementUsed aninterpreterNon-verbal &verbalcomms, activelistening, trustNon-VerbalCommunicationTrustSmiledatpatientsPaidattention toculturaldifferencesUsedmedicaljargonConsideredlanguagebarriersUsednonverbalcommunication

Effective Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoided pet names
  2. Admitted that they did not know the answer to a question
  3. Considered preferred name and pronoun
  4. Lied to patient (trust)
  5. Wasn't empathetic
  6. Active Listening
  7. Considered educational level
  8. Had back towards patients for most of encounter
  9. Stared into patient's eyes (culture)
  10. Factors to take into consideration
  11. Listened without interrupting
  12. Interrupted patient alot (trust)
  13. Considered age when communicating
  14. Verbal Communication
  15. Asked a follow-up question (active listening)
  16. Know it all mentality
  17. Asked for feedback on understanding
  18. Used a verbal clarification (e.g., 'Could you repeat that?')
  19. Explained something clearly using simple language
  20. Sat or leaned forward to show engagement
  21. Used an interpreter
  22. Non-verbal & verbal comms, active listening, trust
  23. Non-Verbal Communication
  24. Trust
  25. Smiled at patients
  26. Paid attention to cultural differences
  27. Used medical jargon
  28. Considered language barriers
  29. Used nonverbal communication