ActiveListeningConsiderededucationallevelConsideredage whencommunicatingUsed aninterpreterInterruptedpatientalot (trust)Consideredpreferredname andpronounWasn'tempatheticHad backtowardspatients formost ofencounterAvoidedpetnamesAdmittedthat they didnot know theanswer to aquestionListenedwithoutinterruptingSmiledatpatientsNon-verbal &verbalcomms, activelistening, trustConsideredlanguagebarriersUsednonverbalcommunicationVerbalCommunicationAsked forfeedback onunderstandingNon-VerbalCommunicationTrustLied topatient(trust)Know itallmentality Asked a follow-up question(activelistening)Stared intopatient'seyes(culture)Used a verbalclarification(e.g., 'Couldyou repeatthat?')Factors totake intoconsiderationUsedmedicaljargonExplainedsomethingclearly usingsimplelanguageSat orleanedforward toshowengagementPaidattention toculturaldifferencesActiveListeningConsiderededucationallevelConsideredage whencommunicatingUsed aninterpreterInterruptedpatientalot (trust)Consideredpreferredname andpronounWasn'tempatheticHad backtowardspatients formost ofencounterAvoidedpetnamesAdmittedthat they didnot know theanswer to aquestionListenedwithoutinterruptingSmiledatpatientsNon-verbal &verbalcomms, activelistening, trustConsideredlanguagebarriersUsednonverbalcommunicationVerbalCommunicationAsked forfeedback onunderstandingNon-VerbalCommunicationTrustLied topatient(trust)Know itallmentality Asked a follow-up question(activelistening)Stared intopatient'seyes(culture)Used a verbalclarification(e.g., 'Couldyou repeatthat?')Factors totake intoconsiderationUsedmedicaljargonExplainedsomethingclearly usingsimplelanguageSat orleanedforward toshowengagementPaidattention toculturaldifferences

Effective Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active Listening
  2. Considered educational level
  3. Considered age when communicating
  4. Used an interpreter
  5. Interrupted patient alot (trust)
  6. Considered preferred name and pronoun
  7. Wasn't empathetic
  8. Had back towards patients for most of encounter
  9. Avoided pet names
  10. Admitted that they did not know the answer to a question
  11. Listened without interrupting
  12. Smiled at patients
  13. Non-verbal & verbal comms, active listening, trust
  14. Considered language barriers
  15. Used nonverbal communication
  16. Verbal Communication
  17. Asked for feedback on understanding
  18. Non-Verbal Communication
  19. Trust
  20. Lied to patient (trust)
  21. Know it all mentality
  22. Asked a follow-up question (active listening)
  23. Stared into patient's eyes (culture)
  24. Used a verbal clarification (e.g., 'Could you repeat that?')
  25. Factors to take into consideration
  26. Used medical jargon
  27. Explained something clearly using simple language
  28. Sat or leaned forward to show engagement
  29. Paid attention to cultural differences