Asked forfeedback onunderstandingActiveListeningWasn'tempatheticLied topatient(trust)SmiledatpatientsExplainedsomethingclearly usingsimplelanguageAdmittedthat they didnot know theanswer to aquestionNon-verbal &verbalcomms, activelistening, trustAvoidedpetnamesTrustUsed aninterpreterUsedmedicaljargonConsideredpreferredname andpronounUsednonverbalcommunicationConsiderededucationallevelKnow itallmentalityPaidattention toculturaldifferences Asked a follow-up question(activelistening)Consideredage whencommunicatingInterruptedpatientalot (trust)Non-VerbalCommunicationVerbalCommunicationSat orleanedforward toshowengagementHad backtowardspatients formost ofencounterFactors totake intoconsiderationConsideredlanguagebarriersStared intopatient'seyes(culture)ListenedwithoutinterruptingUsed a verbalclarification(e.g., 'Couldyou repeatthat?')Asked forfeedback onunderstandingActiveListeningWasn'tempatheticLied topatient(trust)SmiledatpatientsExplainedsomethingclearly usingsimplelanguageAdmittedthat they didnot know theanswer to aquestionNon-verbal &verbalcomms, activelistening, trustAvoidedpetnamesTrustUsed aninterpreterUsedmedicaljargonConsideredpreferredname andpronounUsednonverbalcommunicationConsiderededucationallevelKnow itallmentalityPaidattention toculturaldifferences Asked a follow-up question(activelistening)Consideredage whencommunicatingInterruptedpatientalot (trust)Non-VerbalCommunicationVerbalCommunicationSat orleanedforward toshowengagementHad backtowardspatients formost ofencounterFactors totake intoconsiderationConsideredlanguagebarriersStared intopatient'seyes(culture)ListenedwithoutinterruptingUsed a verbalclarification(e.g., 'Couldyou repeatthat?')

Effective Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for feedback on understanding
  2. Active Listening
  3. Wasn't empathetic
  4. Lied to patient (trust)
  5. Smiled at patients
  6. Explained something clearly using simple language
  7. Admitted that they did not know the answer to a question
  8. Non-verbal & verbal comms, active listening, trust
  9. Avoided pet names
  10. Trust
  11. Used an interpreter
  12. Used medical jargon
  13. Considered preferred name and pronoun
  14. Used nonverbal communication
  15. Considered educational level
  16. Know it all mentality
  17. Paid attention to cultural differences
  18. Asked a follow-up question (active listening)
  19. Considered age when communicating
  20. Interrupted patient alot (trust)
  21. Non-Verbal Communication
  22. Verbal Communication
  23. Sat or leaned forward to show engagement
  24. Had back towards patients for most of encounter
  25. Factors to take into consideration
  26. Considered language barriers
  27. Stared into patient's eyes (culture)
  28. Listened without interrupting
  29. Used a verbal clarification (e.g., 'Could you repeat that?')