TrustUsed a verbalclarification(e.g., 'Couldyou repeatthat?')ConsiderededucationallevelHad backtowardspatients formost ofencounterSmiledatpatientsAdmittedthat they didnot know theanswer to aquestionUsed aninterpreterStared intopatient'seyes(culture)AvoidedpetnamesFactors totake intoconsiderationUsednonverbalcommunication Asked a follow-up question(activelistening)ActiveListeningConsideredlanguagebarriersConsideredage whencommunicatingWasn'tempatheticNon-verbal &verbalcomms, activelistening, trustConsideredpreferredname andpronounKnow itallmentalitySat orleanedforward toshowengagementPaidattention toculturaldifferencesUsedmedicaljargonVerbalCommunicationLied topatient(trust)Non-VerbalCommunicationExplainedsomethingclearly usingsimplelanguageInterruptedpatientalot (trust)ListenedwithoutinterruptingAsked forfeedback onunderstandingTrustUsed a verbalclarification(e.g., 'Couldyou repeatthat?')ConsiderededucationallevelHad backtowardspatients formost ofencounterSmiledatpatientsAdmittedthat they didnot know theanswer to aquestionUsed aninterpreterStared intopatient'seyes(culture)AvoidedpetnamesFactors totake intoconsiderationUsednonverbalcommunication Asked a follow-up question(activelistening)ActiveListeningConsideredlanguagebarriersConsideredage whencommunicatingWasn'tempatheticNon-verbal &verbalcomms, activelistening, trustConsideredpreferredname andpronounKnow itallmentalitySat orleanedforward toshowengagementPaidattention toculturaldifferencesUsedmedicaljargonVerbalCommunicationLied topatient(trust)Non-VerbalCommunicationExplainedsomethingclearly usingsimplelanguageInterruptedpatientalot (trust)ListenedwithoutinterruptingAsked forfeedback onunderstanding

Effective Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Trust
  2. Used a verbal clarification (e.g., 'Could you repeat that?')
  3. Considered educational level
  4. Had back towards patients for most of encounter
  5. Smiled at patients
  6. Admitted that they did not know the answer to a question
  7. Used an interpreter
  8. Stared into patient's eyes (culture)
  9. Avoided pet names
  10. Factors to take into consideration
  11. Used nonverbal communication
  12. Asked a follow-up question (active listening)
  13. Active Listening
  14. Considered language barriers
  15. Considered age when communicating
  16. Wasn't empathetic
  17. Non-verbal & verbal comms, active listening, trust
  18. Considered preferred name and pronoun
  19. Know it all mentality
  20. Sat or leaned forward to show engagement
  21. Paid attention to cultural differences
  22. Used medical jargon
  23. Verbal Communication
  24. Lied to patient (trust)
  25. Non-Verbal Communication
  26. Explained something clearly using simple language
  27. Interrupted patient alot (trust)
  28. Listened without interrupting
  29. Asked for feedback on understanding