Stared intopatient'seyes(culture)ActiveListeningAvoidedpetnamesSmiledatpatientsLied topatient(trust)Admittedthat they didnot know theanswer to aquestionConsideredage whencommunicatingWasn'tempatheticKnow itallmentalityUsed aninterpreterSat orleanedforward toshowengagementAsked forfeedback onunderstandingExplainedsomethingclearly usingsimplelanguageUsed a verbalclarification(e.g., 'Couldyou repeatthat?')UsednonverbalcommunicationNon-verbal &verbalcomms, activelistening, trustInterruptedpatientalot (trust)Paidattention toculturaldifferencesConsideredlanguagebarriersUsedmedicaljargonVerbalCommunicationHad backtowardspatients formost ofencounter Asked a follow-up question(activelistening)ConsiderededucationallevelFactors totake intoconsiderationNon-VerbalCommunicationConsideredpreferredname andpronounTrustListenedwithoutinterruptingStared intopatient'seyes(culture)ActiveListeningAvoidedpetnamesSmiledatpatientsLied topatient(trust)Admittedthat they didnot know theanswer to aquestionConsideredage whencommunicatingWasn'tempatheticKnow itallmentalityUsed aninterpreterSat orleanedforward toshowengagementAsked forfeedback onunderstandingExplainedsomethingclearly usingsimplelanguageUsed a verbalclarification(e.g., 'Couldyou repeatthat?')UsednonverbalcommunicationNon-verbal &verbalcomms, activelistening, trustInterruptedpatientalot (trust)Paidattention toculturaldifferencesConsideredlanguagebarriersUsedmedicaljargonVerbalCommunicationHad backtowardspatients formost ofencounter Asked a follow-up question(activelistening)ConsiderededucationallevelFactors totake intoconsiderationNon-VerbalCommunicationConsideredpreferredname andpronounTrustListenedwithoutinterrupting

Effective Communication - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Stared into patient's eyes (culture)
  2. Active Listening
  3. Avoided pet names
  4. Smiled at patients
  5. Lied to patient (trust)
  6. Admitted that they did not know the answer to a question
  7. Considered age when communicating
  8. Wasn't empathetic
  9. Know it all mentality
  10. Used an interpreter
  11. Sat or leaned forward to show engagement
  12. Asked for feedback on understanding
  13. Explained something clearly using simple language
  14. Used a verbal clarification (e.g., 'Could you repeat that?')
  15. Used nonverbal communication
  16. Non-verbal & verbal comms, active listening, trust
  17. Interrupted patient alot (trust)
  18. Paid attention to cultural differences
  19. Considered language barriers
  20. Used medical jargon
  21. Verbal Communication
  22. Had back towards patients for most of encounter
  23. Asked a follow-up question (active listening)
  24. Considered educational level
  25. Factors to take into consideration
  26. Non-Verbal Communication
  27. Considered preferred name and pronoun
  28. Trust
  29. Listened without interrupting