Tell PtWhat YouAre Doingand WhyInform PtWhen ToExpectResults/CallBackClarifyProcessesStep ByStepUtilize5/10RulePracticeActiveListeningAllow PtTo FeelYou AreAlike InWaysMake EyeContact &SmileVerbalizeGratitudeForChoosing UsSayHello orGoodbyeAsk IfAnythingElse IsNeededLet PatientKnowWhat ToExpectBe Sincere/ Smile &EyeContactInformPatient OfDelays andApologizeAsk PatientIf TheyHave AnyQuestionsInform PtWhichProviderThey'reSeeingManageUpCoworkersGiveEstimatesFor HowLong It WillTakeCallPatient ByNameTell Pt. WeAre ALWAYSHere To HelpIntroduceYourselfVerbalizeExpectedRTCFollow UpsRounding/OfferWater orMagazineWalk WithPatient, NotIn Front orBehindThankPatientForComing InDon't UseMedicalJargonTell PtWhat YouAre Doingand WhyInform PtWhen ToExpectResults/CallBackClarifyProcessesStep ByStepUtilize5/10RulePracticeActiveListeningAllow PtTo FeelYou AreAlike InWaysMake EyeContact &SmileVerbalizeGratitudeForChoosing UsSayHello orGoodbyeAsk IfAnythingElse IsNeededLet PatientKnowWhat ToExpectBe Sincere/ Smile &EyeContactInformPatient OfDelays andApologizeAsk PatientIf TheyHave AnyQuestionsInform PtWhichProviderThey'reSeeingManageUpCoworkersGiveEstimatesFor HowLong It WillTakeCallPatient ByNameTell Pt. WeAre ALWAYSHere To HelpIntroduceYourselfVerbalizeExpectedRTCFollow UpsRounding/OfferWater orMagazineWalk WithPatient, NotIn Front orBehindThankPatientForComing InDon't UseMedicalJargon

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell Pt What You Are Doing and Why
  2. Inform Pt When To Expect Results/ CallBack
  3. Clarify Processes Step By Step
  4. Utilize 5/10 Rule
  5. Practice Active Listening
  6. Allow Pt To Feel You Are Alike In Ways
  7. Make Eye Contact & Smile
  8. Verbalize Gratitude For Choosing Us
  9. Say Hello or Goodbye
  10. Ask If Anything Else Is Needed
  11. Let Patient Know What To Expect
  12. Be Sincere / Smile & Eye Contact
  13. Inform Patient Of Delays and Apologize
  14. Ask Patient If They Have Any Questions
  15. Inform Pt Which Provider They're Seeing
  16. Manage Up Coworkers
  17. Give Estimates For How Long It Will Take
  18. Call Patient By Name
  19. Tell Pt. We Are ALWAYS Here To Help
  20. Introduce Yourself
  21. Verbalize Expected RTC Follow Ups
  22. Rounding/ Offer Water or Magazine
  23. Walk With Patient, Not In Front or Behind
  24. Thank Patient For Coming In
  25. Don't Use Medical Jargon