Walk With Patient, Not In Front or Behind Inform Pt Which Provider They're Seeing Inform Pt When To Expect Results/ CallBack Allow Pt To Feel You Are Alike In Ways Ask If Anything Else Is Needed Practice Active Listening Let Patient Know What To Expect Manage Up Coworkers Clarify Processes Step By Step Rounding/ Offer Water or Magazine Give Estimates For How Long It Will Take Verbalize Gratitude For Choosing Us Ask Patient If They Have Any Questions Inform Patient Of Delays and Apologize Thank Patient For Coming In Don't Use Medical Jargon Introduce Yourself Be Sincere / Smile & Eye Contact Call Patient By Name Say Hello or Goodbye Utilize 5/10 Rule Make Eye Contact & Smile Tell Pt What You Are Doing and Why Verbalize Expected RTC Follow Ups Tell Pt. We Are ALWAYS Here To Help Walk With Patient, Not In Front or Behind Inform Pt Which Provider They're Seeing Inform Pt When To Expect Results/ CallBack Allow Pt To Feel You Are Alike In Ways Ask If Anything Else Is Needed Practice Active Listening Let Patient Know What To Expect Manage Up Coworkers Clarify Processes Step By Step Rounding/ Offer Water or Magazine Give Estimates For How Long It Will Take Verbalize Gratitude For Choosing Us Ask Patient If They Have Any Questions Inform Patient Of Delays and Apologize Thank Patient For Coming In Don't Use Medical Jargon Introduce Yourself Be Sincere / Smile & Eye Contact Call Patient By Name Say Hello or Goodbye Utilize 5/10 Rule Make Eye Contact & Smile Tell Pt What You Are Doing and Why Verbalize Expected RTC Follow Ups Tell Pt. We Are ALWAYS Here To Help
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Walk With Patient, Not In Front or Behind
Inform Pt Which Provider They're Seeing
Inform Pt When To Expect Results/ CallBack
Allow Pt To Feel You Are Alike In Ways
Ask If Anything Else Is Needed
Practice Active Listening
Let Patient Know What To Expect
Manage Up Coworkers
Clarify Processes Step By Step
Rounding/ Offer Water or Magazine
Give Estimates For How Long It Will Take
Verbalize Gratitude For Choosing Us
Ask Patient If They Have Any Questions
Inform Patient Of Delays and Apologize
Thank Patient For Coming In
Don't Use Medical Jargon
Introduce Yourself
Be Sincere / Smile & Eye Contact
Call Patient By Name
Say Hello or Goodbye
Utilize 5/10 Rule
Make Eye Contact & Smile
Tell Pt What You Are Doing and Why
Verbalize Expected RTC Follow Ups
Tell Pt. We Are ALWAYS Here To Help