GiveEstimatesFor HowLong It WillTakeAsk IfAnythingElse IsNeededTell Pt. WeAre ALWAYSHere To HelpManageUpCoworkersAllow PtTo FeelYou AreAlike InWaysPracticeActiveListeningDon't UseMedicalJargonCallPatient ByNameInformPatient OfDelays andApologizeClarifyProcessesStep ByStepSayHello orGoodbyeRounding/OfferWater orMagazineVerbalizeGratitudeForChoosing UsInform PtWhichProviderThey'reSeeingLet PatientKnowWhat ToExpectAsk PatientIf TheyHave AnyQuestionsWalk WithPatient, NotIn Front orBehindThankPatientForComing InTell PtWhat YouAre Doingand WhyUtilize5/10RuleBe Sincere/ Smile &EyeContactVerbalizeExpectedRTCFollow UpsMake EyeContact &SmileInform PtWhen ToExpectResults/CallBackIntroduceYourselfGiveEstimatesFor HowLong It WillTakeAsk IfAnythingElse IsNeededTell Pt. WeAre ALWAYSHere To HelpManageUpCoworkersAllow PtTo FeelYou AreAlike InWaysPracticeActiveListeningDon't UseMedicalJargonCallPatient ByNameInformPatient OfDelays andApologizeClarifyProcessesStep ByStepSayHello orGoodbyeRounding/OfferWater orMagazineVerbalizeGratitudeForChoosing UsInform PtWhichProviderThey'reSeeingLet PatientKnowWhat ToExpectAsk PatientIf TheyHave AnyQuestionsWalk WithPatient, NotIn Front orBehindThankPatientForComing InTell PtWhat YouAre Doingand WhyUtilize5/10RuleBe Sincere/ Smile &EyeContactVerbalizeExpectedRTCFollow UpsMake EyeContact &SmileInform PtWhen ToExpectResults/CallBackIntroduceYourself

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give Estimates For How Long It Will Take
  2. Ask If Anything Else Is Needed
  3. Tell Pt. We Are ALWAYS Here To Help
  4. Manage Up Coworkers
  5. Allow Pt To Feel You Are Alike In Ways
  6. Practice Active Listening
  7. Don't Use Medical Jargon
  8. Call Patient By Name
  9. Inform Patient Of Delays and Apologize
  10. Clarify Processes Step By Step
  11. Say Hello or Goodbye
  12. Rounding/ Offer Water or Magazine
  13. Verbalize Gratitude For Choosing Us
  14. Inform Pt Which Provider They're Seeing
  15. Let Patient Know What To Expect
  16. Ask Patient If They Have Any Questions
  17. Walk With Patient, Not In Front or Behind
  18. Thank Patient For Coming In
  19. Tell Pt What You Are Doing and Why
  20. Utilize 5/10 Rule
  21. Be Sincere / Smile & Eye Contact
  22. Verbalize Expected RTC Follow Ups
  23. Make Eye Contact & Smile
  24. Inform Pt When To Expect Results/ CallBack
  25. Introduce Yourself