Tell Pt. WeAre ALWAYSHere To HelpVerbalizeExpectedRTCFollow UpsGiveEstimatesFor HowLong It WillTakeClarifyProcessesStep ByStepRounding/OfferWater orMagazineBe Sincere/ Smile &EyeContactAllow PtTo FeelYou AreAlike InWaysAsk IfAnythingElse IsNeededManageUpCoworkersMake EyeContact &SmileIntroduceYourselfDon't UseMedicalJargonCallPatient ByNameSayHello orGoodbyeThankPatientForComing InInformPatient OfDelays andApologizeTell PtWhat YouAre Doingand WhyAsk PatientIf TheyHave AnyQuestionsPracticeActiveListeningInform PtWhen ToExpectResults/CallBackWalk WithPatient, NotIn Front orBehindLet PatientKnowWhat ToExpectInform PtWhichProviderThey'reSeeingVerbalizeGratitudeForChoosing UsUtilize5/10RuleTell Pt. WeAre ALWAYSHere To HelpVerbalizeExpectedRTCFollow UpsGiveEstimatesFor HowLong It WillTakeClarifyProcessesStep ByStepRounding/OfferWater orMagazineBe Sincere/ Smile &EyeContactAllow PtTo FeelYou AreAlike InWaysAsk IfAnythingElse IsNeededManageUpCoworkersMake EyeContact &SmileIntroduceYourselfDon't UseMedicalJargonCallPatient ByNameSayHello orGoodbyeThankPatientForComing InInformPatient OfDelays andApologizeTell PtWhat YouAre Doingand WhyAsk PatientIf TheyHave AnyQuestionsPracticeActiveListeningInform PtWhen ToExpectResults/CallBackWalk WithPatient, NotIn Front orBehindLet PatientKnowWhat ToExpectInform PtWhichProviderThey'reSeeingVerbalizeGratitudeForChoosing UsUtilize5/10Rule

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Tell Pt. We Are ALWAYS Here To Help
  2. Verbalize Expected RTC Follow Ups
  3. Give Estimates For How Long It Will Take
  4. Clarify Processes Step By Step
  5. Rounding/ Offer Water or Magazine
  6. Be Sincere / Smile & Eye Contact
  7. Allow Pt To Feel You Are Alike In Ways
  8. Ask If Anything Else Is Needed
  9. Manage Up Coworkers
  10. Make Eye Contact & Smile
  11. Introduce Yourself
  12. Don't Use Medical Jargon
  13. Call Patient By Name
  14. Say Hello or Goodbye
  15. Thank Patient For Coming In
  16. Inform Patient Of Delays and Apologize
  17. Tell Pt What You Are Doing and Why
  18. Ask Patient If They Have Any Questions
  19. Practice Active Listening
  20. Inform Pt When To Expect Results/ CallBack
  21. Walk With Patient, Not In Front or Behind
  22. Let Patient Know What To Expect
  23. Inform Pt Which Provider They're Seeing
  24. Verbalize Gratitude For Choosing Us
  25. Utilize 5/10 Rule