ClarifyProcessesStep ByStepGiveEstimatesFor HowLong It WillTakeManageUpCoworkersTell PtWhat YouAre Doingand WhyAsk PatientIf TheyHave AnyQuestionsBe Sincere/ Smile &EyeContactWalk WithPatient, NotIn Front orBehindVerbalizeExpectedRTCFollow UpsRounding/OfferWater orMagazineDon't UseMedicalJargonThankPatientForComing InVerbalizeGratitudeForChoosing UsPracticeActiveListeningInformPatient OfDelays andApologizeSayHello orGoodbyeTell Pt. WeAre ALWAYSHere To HelpLet PatientKnowWhat ToExpectAllow PtTo FeelYou AreAlike InWaysAsk IfAnythingElse IsNeededInform PtWhichProviderThey'reSeeingMake EyeContact &SmileUtilize5/10RuleCallPatient ByNameIntroduceYourselfInform PtWhen ToExpectResults/CallBackClarifyProcessesStep ByStepGiveEstimatesFor HowLong It WillTakeManageUpCoworkersTell PtWhat YouAre Doingand WhyAsk PatientIf TheyHave AnyQuestionsBe Sincere/ Smile &EyeContactWalk WithPatient, NotIn Front orBehindVerbalizeExpectedRTCFollow UpsRounding/OfferWater orMagazineDon't UseMedicalJargonThankPatientForComing InVerbalizeGratitudeForChoosing UsPracticeActiveListeningInformPatient OfDelays andApologizeSayHello orGoodbyeTell Pt. WeAre ALWAYSHere To HelpLet PatientKnowWhat ToExpectAllow PtTo FeelYou AreAlike InWaysAsk IfAnythingElse IsNeededInform PtWhichProviderThey'reSeeingMake EyeContact &SmileUtilize5/10RuleCallPatient ByNameIntroduceYourselfInform PtWhen ToExpectResults/CallBack

AIDET Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clarify Processes Step By Step
  2. Give Estimates For How Long It Will Take
  3. Manage Up Coworkers
  4. Tell Pt What You Are Doing and Why
  5. Ask Patient If They Have Any Questions
  6. Be Sincere / Smile & Eye Contact
  7. Walk With Patient, Not In Front or Behind
  8. Verbalize Expected RTC Follow Ups
  9. Rounding/ Offer Water or Magazine
  10. Don't Use Medical Jargon
  11. Thank Patient For Coming In
  12. Verbalize Gratitude For Choosing Us
  13. Practice Active Listening
  14. Inform Patient Of Delays and Apologize
  15. Say Hello or Goodbye
  16. Tell Pt. We Are ALWAYS Here To Help
  17. Let Patient Know What To Expect
  18. Allow Pt To Feel You Are Alike In Ways
  19. Ask If Anything Else Is Needed
  20. Inform Pt Which Provider They're Seeing
  21. Make Eye Contact & Smile
  22. Utilize 5/10 Rule
  23. Call Patient By Name
  24. Introduce Yourself
  25. Inform Pt When To Expect Results/ CallBack