Doesnt skip optional questions Thinks we're Banner Thinks they are done with ppw early Forgot cards "I just need to ask the doctor a questions" Billing questions "I want to speak to the manager!" No referral Asks us when they need a follow up Complains about the call center "I HAVE to be seen today!" Hand Land patient "Are they running on time?" "¿Hablas espanol?" "I got lost/went to the wrong location" "I dont need to get checked out" They just walk up to you without waiting "Do they not have anything sooner?" Copay dispute Doesnt know what body part its for "There is no parking" Doesnt know the doctor "Nothing has changed" Commenting on how packed/empty the lobby is Doesnt skip optional questions Thinks we're Banner Thinks they are done with ppw early Forgot cards "I just need to ask the doctor a questions" Billing questions "I want to speak to the manager!" No referral Asks us when they need a follow up Complains about the call center "I HAVE to be seen today!" Hand Land patient "Are they running on time?" "¿Hablas espanol?" "I got lost/went to the wrong location" "I dont need to get checked out" They just walk up to you without waiting "Do they not have anything sooner?" Copay dispute Doesnt know what body part its for "There is no parking" Doesnt know the doctor "Nothing has changed" Commenting on how packed/empty the lobby is
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Doesnt skip optional questions
B-Thinks we're Banner
O-Thinks they are done with ppw early
I-Forgot cards
O-"I just need to ask the doctor a questions"
G-Billing questions
N-"I want to speak to the manager!"
N-No referral
O-Asks us when they need a follow up
I-Complains about the call center
G-"I HAVE to be seen today!"
I-Hand Land patient
O-"Are they running on time?"
I-"¿Hablas espanol?"
O-"I got lost/went to the wrong location"
B-"I dont need to get checked out"
G-They just walk up to you without waiting
B-"Do they not have anything sooner?"
B-Copay dispute
N-Doesnt know what body part its for
G-"There is no parking"
G-Doesnt know the doctor
B-"Nothing has changed"
N-Commenting on how packed/empty the lobby is