"¿Hablas espanol?" They just walk up to you without waiting Asks us when they need a follow up Doesnt know what body part its for "I want to speak to the manager!" "Are they running on time?" Doesnt know the doctor Copay dispute "I got lost/went to the wrong location" Thinks we're Banner Billing questions "I HAVE to be seen today!" Forgot cards "Nothing has changed" Hand Land patient "Do they not have anything sooner?" Doesnt skip optional questions "I just need to ask the doctor a questions" Complains about the call center Thinks they are done with ppw early "I dont need to get checked out" "There is no parking" Commenting on how packed/empty the lobby is No referral "¿Hablas espanol?" They just walk up to you without waiting Asks us when they need a follow up Doesnt know what body part its for "I want to speak to the manager!" "Are they running on time?" Doesnt know the doctor Copay dispute "I got lost/went to the wrong location" Thinks we're Banner Billing questions "I HAVE to be seen today!" Forgot cards "Nothing has changed" Hand Land patient "Do they not have anything sooner?" Doesnt skip optional questions "I just need to ask the doctor a questions" Complains about the call center Thinks they are done with ppw early "I dont need to get checked out" "There is no parking" Commenting on how packed/empty the lobby is No referral
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-"¿Hablas espanol?"
G-They just walk up to you without waiting
O-Asks us when they need a follow up
N-Doesnt know what body part its for
N-"I want to speak to the manager!"
O-"Are they running on time?"
G-Doesnt know the doctor
B-Copay dispute
O-"I got lost/went to the wrong location"
B-Thinks we're Banner
G-Billing questions
G-"I HAVE to be seen today!"
I-Forgot cards
B-"Nothing has changed"
I-Hand Land patient
B-"Do they not have anything sooner?"
I-Doesnt skip optional questions
O-"I just need to ask the doctor a questions"
I-Complains about the call center
O-Thinks they are done with ppw early
B-"I dont need to get checked out"
G-"There is no parking"
N-Commenting on how packed/empty the lobby is
N-No referral