Thinks we're Banner Asks us when they need a follow up "¿Hablas espanol?" Billing questions "I got lost/went to the wrong location" Forgot cards "I HAVE to be seen today!" "Are they running on time?" "Nothing has changed" Commenting on how packed/empty the lobby is "I just need to ask the doctor a questions" Doesnt know the doctor Thinks they are done with ppw early Copay dispute Doesnt know what body part its for "Do they not have anything sooner?" They just walk up to you without waiting "There is no parking" Complains about the call center Hand Land patient "I want to speak to the manager!" No referral "I dont need to get checked out" Doesnt skip optional questions Thinks we're Banner Asks us when they need a follow up "¿Hablas espanol?" Billing questions "I got lost/went to the wrong location" Forgot cards "I HAVE to be seen today!" "Are they running on time?" "Nothing has changed" Commenting on how packed/empty the lobby is "I just need to ask the doctor a questions" Doesnt know the doctor Thinks they are done with ppw early Copay dispute Doesnt know what body part its for "Do they not have anything sooner?" They just walk up to you without waiting "There is no parking" Complains about the call center Hand Land patient "I want to speak to the manager!" No referral "I dont need to get checked out" Doesnt skip optional questions
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Thinks we're Banner
O-Asks us when they need a follow up
I-"¿Hablas espanol?"
G-Billing questions
O-"I got lost/went to the wrong location"
I-Forgot cards
G-"I HAVE to be seen today!"
O-"Are they running on time?"
B-"Nothing has changed"
N-Commenting on how packed/empty the lobby is
O-"I just need to ask the doctor a questions"
G-Doesnt know the doctor
O-Thinks they are done with ppw early
B-Copay dispute
N-Doesnt know what body part its for
B-"Do they not have anything sooner?"
G-They just walk up to you without waiting
G-"There is no parking"
I-Complains about the call center
I-Hand Land patient
N-"I want to speak to the manager!"
N-No referral
B-"I dont need to get checked out"
I-Doesnt skip optional questions