Forgot cards "¿Hablas espanol?" "I just need to ask the doctor a questions" Doesnt know what body part its for Complains about the call center Thinks they are done with ppw early Asks us when they need a follow up "I dont need to get checked out" They just walk up to you without waiting "Do they not have anything sooner?" Commenting on how packed/empty the lobby is "There is no parking" Hand Land patient "Nothing has changed" "I got lost/went to the wrong location" Thinks we're Banner "I want to speak to the manager!" Doesnt know the doctor Copay dispute "I HAVE to be seen today!" Billing questions "Are they running on time?" No referral Doesnt skip optional questions Forgot cards "¿Hablas espanol?" "I just need to ask the doctor a questions" Doesnt know what body part its for Complains about the call center Thinks they are done with ppw early Asks us when they need a follow up "I dont need to get checked out" They just walk up to you without waiting "Do they not have anything sooner?" Commenting on how packed/empty the lobby is "There is no parking" Hand Land patient "Nothing has changed" "I got lost/went to the wrong location" Thinks we're Banner "I want to speak to the manager!" Doesnt know the doctor Copay dispute "I HAVE to be seen today!" Billing questions "Are they running on time?" No referral Doesnt skip optional questions
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Forgot cards
I-"¿Hablas espanol?"
O-"I just need to ask the doctor a questions"
N-Doesnt know what body part its for
I-Complains about the call center
O-Thinks they are done with ppw early
O-Asks us when they need a follow up
B-"I dont need to get checked out"
G-They just walk up to you without waiting
B-"Do they not have anything sooner?"
N-Commenting on how packed/empty the lobby is
G-"There is no parking"
I-Hand Land patient
B-"Nothing has changed"
O-"I got lost/went to the wrong location"
B-Thinks we're Banner
N-"I want to speak to the manager!"
G-Doesnt know the doctor
B-Copay dispute
G-"I HAVE to be seen today!"
G-Billing questions
O-"Are they running on time?"
N-No referral
I-Doesnt skip optional questions