BillingquestionsThinkswe'reBannerCopaydisputeHandLandpatient"Thereis noparking"Commentingon howpacked/emptythe lobby is"I gotlost/went tothe wronglocation""I dontneed to getcheckedout"Doesntskipoptionalquestions "Are theyrunningon time?""I just needto ask thedoctor aquestions"Asks uswhen theyneed afollow up"Do theynot haveanythingsooner?"Doesntknowwhat bodypart its forThinksthey aredone withppw early"I want tospeak tothemanager!""I HAVEto beseentoday!""Nothinghaschanged"NoreferralForgotcardsDoesntknow thedoctorThey justwalk up toyou withoutwaiting"¿Hablasespanol?"Complainsabout thecall centerBillingquestionsThinkswe'reBannerCopaydisputeHandLandpatient"Thereis noparking"Commentingon howpacked/emptythe lobby is"I gotlost/went tothe wronglocation""I dontneed to getcheckedout"Doesntskipoptionalquestions "Are theyrunningon time?""I just needto ask thedoctor aquestions"Asks uswhen theyneed afollow up"Do theynot haveanythingsooner?"Doesntknowwhat bodypart its forThinksthey aredone withppw early"I want tospeak tothemanager!""I HAVEto beseentoday!""Nothinghaschanged"NoreferralForgotcardsDoesntknow thedoctorThey justwalk up toyou withoutwaiting"¿Hablasespanol?"Complainsabout thecall center

Patient Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
B
4
I
5
G
6
N
7
O
8
B
9
I
10
O
11
O
12
O
13
B
14
N
15
O
16
N
17
G
18
B
19
N
20
I
21
G
22
G
23
I
24
I
  1. G-Billing questions
  2. B-Thinks we're Banner
  3. B-Copay dispute
  4. I-Hand Land patient
  5. G-"There is no parking"
  6. N-Commenting on how packed/empty the lobby is
  7. O-"I got lost/went to the wrong location"
  8. B-"I dont need to get checked out"
  9. I-Doesnt skip optional questions
  10. O-"Are they running on time?"
  11. O-"I just need to ask the doctor a questions"
  12. O-Asks us when they need a follow up
  13. B-"Do they not have anything sooner?"
  14. N-Doesnt know what body part its for
  15. O-Thinks they are done with ppw early
  16. N-"I want to speak to the manager!"
  17. G-"I HAVE to be seen today!"
  18. B-"Nothing has changed"
  19. N-No referral
  20. I-Forgot cards
  21. G-Doesnt know the doctor
  22. G-They just walk up to you without waiting
  23. I-"¿Hablas espanol?"
  24. I-Complains about the call center