They just walk up to you without waiting No referral "I dont need to get checked out" "There is no parking" "I got lost/went to the wrong location" Commenting on how packed/empty the lobby is "I want to speak to the manager!" Doesnt know the doctor Thinks they are done with ppw early "¿Hablas espanol?" "I HAVE to be seen today!" Doesnt know what body part its for "Do they not have anything sooner?" "Are they running on time?" Hand Land patient Doesnt skip optional questions Copay dispute "I just need to ask the doctor a questions" Asks us when they need a follow up Billing questions Thinks we're Banner Forgot cards Complains about the call center "Nothing has changed" They just walk up to you without waiting No referral "I dont need to get checked out" "There is no parking" "I got lost/went to the wrong location" Commenting on how packed/empty the lobby is "I want to speak to the manager!" Doesnt know the doctor Thinks they are done with ppw early "¿Hablas espanol?" "I HAVE to be seen today!" Doesnt know what body part its for "Do they not have anything sooner?" "Are they running on time?" Hand Land patient Doesnt skip optional questions Copay dispute "I just need to ask the doctor a questions" Asks us when they need a follow up Billing questions Thinks we're Banner Forgot cards Complains about the call center "Nothing has changed"
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-They just walk up to you without waiting
N-No referral
B-"I dont need to get checked out"
G-"There is no parking"
O-"I got lost/went to the wrong location"
N-Commenting on how packed/empty the lobby is
N-"I want to speak to the manager!"
G-Doesnt know the doctor
O-Thinks they are done with ppw early
I-"¿Hablas espanol?"
G-"I HAVE to be seen today!"
N-Doesnt know what body part its for
B-"Do they not have anything sooner?"
O-"Are they running on time?"
I-Hand Land patient
I-Doesnt skip optional questions
B-Copay dispute
O-"I just need to ask the doctor a questions"
O-Asks us when they need a follow up
G-Billing questions
B-Thinks we're Banner
I-Forgot cards
I-Complains about the call center
B-"Nothing has changed"