"Are they running on time?" "Do they not have anything sooner?" "I got lost/went to the wrong location" Thinks we're Banner Copay dispute Commenting on how packed/empty the lobby is Forgot cards Thinks they are done with ppw early Doesnt know the doctor "I dont need to get checked out" "There is no parking" Doesnt skip optional questions They just walk up to you without waiting No referral Asks us when they need a follow up Complains about the call center "I just need to ask the doctor a questions" "I HAVE to be seen today!" Billing questions "¿Hablas espanol?" Doesnt know what body part its for "Nothing has changed" Hand Land patient "I want to speak to the manager!" "Are they running on time?" "Do they not have anything sooner?" "I got lost/went to the wrong location" Thinks we're Banner Copay dispute Commenting on how packed/empty the lobby is Forgot cards Thinks they are done with ppw early Doesnt know the doctor "I dont need to get checked out" "There is no parking" Doesnt skip optional questions They just walk up to you without waiting No referral Asks us when they need a follow up Complains about the call center "I just need to ask the doctor a questions" "I HAVE to be seen today!" Billing questions "¿Hablas espanol?" Doesnt know what body part its for "Nothing has changed" Hand Land patient "I want to speak to the manager!"
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-"Are they running on time?"
B-"Do they not have anything sooner?"
O-"I got lost/went to the wrong location"
B-Thinks we're Banner
B-Copay dispute
N-Commenting on how packed/empty the lobby is
I-Forgot cards
O-Thinks they are done with ppw early
G-Doesnt know the doctor
B-"I dont need to get checked out"
G-"There is no parking"
I-Doesnt skip optional questions
G-They just walk up to you without waiting
N-No referral
O-Asks us when they need a follow up
I-Complains about the call center
O-"I just need to ask the doctor a questions"
G-"I HAVE to be seen today!"
G-Billing questions
I-"¿Hablas espanol?"
N-Doesnt know what body part its for
B-"Nothing has changed"
I-Hand Land patient
N-"I want to speak to the manager!"