"I want to speak to the manager!" Thinks we're Banner Commenting on how packed/empty the lobby is Thinks they are done with ppw early "¿Hablas espanol?" Hand Land patient "There is no parking" Complains about the call center Doesnt know the doctor "Do they not have anything sooner?" "I just need to ask the doctor a questions" "I dont need to get checked out" Asks us when they need a follow up Forgot cards "I HAVE to be seen today!" No referral "Are they running on time?" They just walk up to you without waiting Doesnt skip optional questions "Nothing has changed" Copay dispute Billing questions "I got lost/went to the wrong location" Doesnt know what body part its for "I want to speak to the manager!" Thinks we're Banner Commenting on how packed/empty the lobby is Thinks they are done with ppw early "¿Hablas espanol?" Hand Land patient "There is no parking" Complains about the call center Doesnt know the doctor "Do they not have anything sooner?" "I just need to ask the doctor a questions" "I dont need to get checked out" Asks us when they need a follow up Forgot cards "I HAVE to be seen today!" No referral "Are they running on time?" They just walk up to you without waiting Doesnt skip optional questions "Nothing has changed" Copay dispute Billing questions "I got lost/went to the wrong location" Doesnt know what body part its for
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-"I want to speak to the manager!"
B-Thinks we're Banner
N-Commenting on how packed/empty the lobby is
O-Thinks they are done with ppw early
I-"¿Hablas espanol?"
I-Hand Land patient
G-"There is no parking"
I-Complains about the call center
G-Doesnt know the doctor
B-"Do they not have anything sooner?"
O-"I just need to ask the doctor a questions"
B-"I dont need to get checked out"
O-Asks us when they need a follow up
I-Forgot cards
G-"I HAVE to be seen today!"
N-No referral
O-"Are they running on time?"
G-They just walk up to you without waiting
I-Doesnt skip optional questions
B-"Nothing has changed"
B-Copay dispute
G-Billing questions
O-"I got lost/went to the wrong location"
N-Doesnt know what body part its for