"There is no parking" "I got lost/went to the wrong location" Hand Land patient Thinks we're Banner They just walk up to you without waiting "I want to speak to the manager!" Thinks they are done with ppw early Doesnt skip optional questions "I dont need to get checked out" No referral "I HAVE to be seen today!" "I just need to ask the doctor a questions" Doesnt know what body part its for Asks us when they need a follow up "Nothing has changed" Forgot cards Copay dispute "Are they running on time?" "Do they not have anything sooner?" "¿Hablas espanol?" Commenting on how packed/empty the lobby is Complains about the call center Doesnt know the doctor Billing questions "There is no parking" "I got lost/went to the wrong location" Hand Land patient Thinks we're Banner They just walk up to you without waiting "I want to speak to the manager!" Thinks they are done with ppw early Doesnt skip optional questions "I dont need to get checked out" No referral "I HAVE to be seen today!" "I just need to ask the doctor a questions" Doesnt know what body part its for Asks us when they need a follow up "Nothing has changed" Forgot cards Copay dispute "Are they running on time?" "Do they not have anything sooner?" "¿Hablas espanol?" Commenting on how packed/empty the lobby is Complains about the call center Doesnt know the doctor Billing questions
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
"There is no parking"
"I got lost/went to the wrong location"
Hand Land patient
Thinks we're Banner
They just walk up to you without waiting
"I want to speak to the manager!"
Thinks they are done with ppw early
Doesnt skip optional questions
"I dont need to get checked out"
No referral
"I HAVE to be seen today!"
"I just need to ask the doctor a questions"
Doesnt know what body part its for
Asks us when they need a follow up
"Nothing has changed"
Forgot cards
Copay dispute
"Are they running on time?"
"Do they not have anything sooner?"
"¿Hablas espanol?"
Commenting on how packed/empty the lobby is
Complains about the call center
Doesnt know the doctor
Billing questions