Complainsabout thecall center"I want tospeak tothemanager!""I dontneed to getcheckedout"Commentingon howpacked/emptythe lobby isHandLandpatient"¿Hablasespanol?"Asks uswhen theyneed afollow upForgotcardsThey justwalk up toyou withoutwaitingDoesntknowwhat bodypart its forNoreferralCopaydispute"I HAVEto beseentoday!""Thereis noparking""Nothinghaschanged"Thinkswe'reBanner"I just needto ask thedoctor aquestions"Doesntknow thedoctorDoesntskipoptionalquestions "I gotlost/went tothe wronglocation""Are theyrunningon time?""Do theynot haveanythingsooner?"Thinksthey aredone withppw earlyBillingquestionsComplainsabout thecall center"I want tospeak tothemanager!""I dontneed to getcheckedout"Commentingon howpacked/emptythe lobby isHandLandpatient"¿Hablasespanol?"Asks uswhen theyneed afollow upForgotcardsThey justwalk up toyou withoutwaitingDoesntknowwhat bodypart its forNoreferralCopaydispute"I HAVEto beseentoday!""Thereis noparking""Nothinghaschanged"Thinkswe'reBanner"I just needto ask thedoctor aquestions"Doesntknow thedoctorDoesntskipoptionalquestions "I gotlost/went tothe wronglocation""Are theyrunningon time?""Do theynot haveanythingsooner?"Thinksthey aredone withppw earlyBillingquestions

Patient Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complains about the call center
  2. "I want to speak to the manager!"
  3. "I dont need to get checked out"
  4. Commenting on how packed/empty the lobby is
  5. Hand Land patient
  6. "¿Hablas espanol?"
  7. Asks us when they need a follow up
  8. Forgot cards
  9. They just walk up to you without waiting
  10. Doesnt know what body part its for
  11. No referral
  12. Copay dispute
  13. "I HAVE to be seen today!"
  14. "There is no parking"
  15. "Nothing has changed"
  16. Thinks we're Banner
  17. "I just need to ask the doctor a questions"
  18. Doesnt know the doctor
  19. Doesnt skip optional questions
  20. "I got lost/went to the wrong location"
  21. "Are they running on time?"
  22. "Do they not have anything sooner?"
  23. Thinks they are done with ppw early
  24. Billing questions