Asks uswhen theyneed afollow upHandLandpatient"I HAVEto beseentoday!""I dontneed to getcheckedout"Thinkswe'reBanner"I gotlost/went tothe wronglocation""Nothinghaschanged""Thereis noparking""Do theynot haveanythingsooner?"Billingquestions"I just needto ask thedoctor aquestions"Complainsabout thecall center"¿Hablasespanol?"Noreferral"Are theyrunningon time?"Doesntskipoptionalquestions ForgotcardsCopaydisputeDoesntknowwhat bodypart its forDoesntknow thedoctorThey justwalk up toyou withoutwaiting"I want tospeak tothemanager!"Thinksthey aredone withppw earlyCommentingon howpacked/emptythe lobby isAsks uswhen theyneed afollow upHandLandpatient"I HAVEto beseentoday!""I dontneed to getcheckedout"Thinkswe'reBanner"I gotlost/went tothe wronglocation""Nothinghaschanged""Thereis noparking""Do theynot haveanythingsooner?"Billingquestions"I just needto ask thedoctor aquestions"Complainsabout thecall center"¿Hablasespanol?"Noreferral"Are theyrunningon time?"Doesntskipoptionalquestions ForgotcardsCopaydisputeDoesntknowwhat bodypart its forDoesntknow thedoctorThey justwalk up toyou withoutwaiting"I want tospeak tothemanager!"Thinksthey aredone withppw earlyCommentingon howpacked/emptythe lobby is

Patient Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks us when they need a follow up
  2. Hand Land patient
  3. "I HAVE to be seen today!"
  4. "I dont need to get checked out"
  5. Thinks we're Banner
  6. "I got lost/went to the wrong location"
  7. "Nothing has changed"
  8. "There is no parking"
  9. "Do they not have anything sooner?"
  10. Billing questions
  11. "I just need to ask the doctor a questions"
  12. Complains about the call center
  13. "¿Hablas espanol?"
  14. No referral
  15. "Are they running on time?"
  16. Doesnt skip optional questions
  17. Forgot cards
  18. Copay dispute
  19. Doesnt know what body part its for
  20. Doesnt know the doctor
  21. They just walk up to you without waiting
  22. "I want to speak to the manager!"
  23. Thinks they are done with ppw early
  24. Commenting on how packed/empty the lobby is