Suggest anupdate to thePlaybook orother job aidQMPScore95% YTDSubmit 1ProcessImprovement inWriting perMonth to YourManagerHighestresponserate for NPSsurveys forthe wkPerfectAttendanceX 2WKShortcalls 15%or less forthe monthQMPscore95% MTDNPS70%YTDPropose aSolution orProcessusing our AIEngagein a TeamHuddleNPS70%MTDMSAT95% for1 WKSend 35SurveysEach Wkfor 2 wksMSATSCORE95% MTDASA 10secondsor less forthe weekNot overBreak/LunchGoal for theWeekPerfectAttendanceX 1WKHighestresponserate for NPSsurveys forthe monthunavailabletime 18%or less forthe week3 or FewerRefusedCalls perMonthHelp AnotherRep with aQuestion &report to yourmanager1 MemberPraise forthe weekSend 35surveysthis weekSubmit 1MissionMomentSuggest anupdate to thePlaybook orother job aidQMPScore95% YTDSubmit 1ProcessImprovement inWriting perMonth to YourManagerHighestresponserate for NPSsurveys forthe wkPerfectAttendanceX 2WKShortcalls 15%or less forthe monthQMPscore95% MTDNPS70%YTDPropose aSolution orProcessusing our AIEngagein a TeamHuddleNPS70%MTDMSAT95% for1 WKSend 35SurveysEach Wkfor 2 wksMSATSCORE95% MTDASA 10secondsor less forthe weekNot overBreak/LunchGoal for theWeekPerfectAttendanceX 1WKHighestresponserate for NPSsurveys forthe monthunavailabletime 18%or less forthe week3 or FewerRefusedCalls perMonthHelp AnotherRep with aQuestion &report to yourmanager1 MemberPraise forthe weekSend 35surveysthis weekSubmit 1MissionMoment

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Suggest an update to the Playbook or other job aid
  2. QMP Score 95% YTD
  3. Submit 1 Process Improvement in Writing per Month to Your Manager
  4. Highest response rate for NPS surveys for the wk
  5. Perfect Attendance X 2WK
  6. Short calls 15% or less for the month
  7. QMP score 95% MTD
  8. NPS 70% YTD
  9. Propose a Solution or Process using our AI
  10. Engage in a Team Huddle
  11. NPS 70% MTD
  12. MSAT 95% for 1 WK
  13. Send 35 Surveys Each Wk for 2 wks
  14. MSAT SCORE 95% MTD
  15. ASA 10 seconds or less for the week
  16. Not over Break/Lunch Goal for the Week
  17. Perfect Attendance X 1WK
  18. Highest response rate for NPS surveys for the month
  19. unavailable time 18% or less for the week
  20. 3 or Fewer Refused Calls per Month
  21. Help Another Rep with a Question & report to your manager
  22. 1 Member Praise for the week
  23. Send 35 surveys this week
  24. Submit 1 Mission Moment