3 or FewerRefusedCalls perMonthShortcalls 15%or less forthe monthSubmit 1ProcessImprovement inWriting perMonth to YourManagerMSAT95% for1 WKSuggest anupdate to thePlaybook orother job aidNPS70%YTDNPS70%MTDASA 10secondsor less forthe week1 MemberPraise forthe weekHelp AnotherRep with aQuestion &report to yourmanagerQMPscore95% MTDPropose aSolution orProcessusing our AINot overBreak/LunchGoal for theWeekPerfectAttendanceX 1WKSend 35surveysthis weekHighestresponserate for NPSsurveys forthe monthHighestresponserate for NPSsurveys forthe wkPerfectAttendanceX 2WKEngagein a TeamHuddleQMPScore95% YTDSubmit 1MissionMomentMSATSCORE95% MTDunavailabletime 18%or less forthe weekSend 35SurveysEach Wkfor 2 wks3 or FewerRefusedCalls perMonthShortcalls 15%or less forthe monthSubmit 1ProcessImprovement inWriting perMonth to YourManagerMSAT95% for1 WKSuggest anupdate to thePlaybook orother job aidNPS70%YTDNPS70%MTDASA 10secondsor less forthe week1 MemberPraise forthe weekHelp AnotherRep with aQuestion &report to yourmanagerQMPscore95% MTDPropose aSolution orProcessusing our AINot overBreak/LunchGoal for theWeekPerfectAttendanceX 1WKSend 35surveysthis weekHighestresponserate for NPSsurveys forthe monthHighestresponserate for NPSsurveys forthe wkPerfectAttendanceX 2WKEngagein a TeamHuddleQMPScore95% YTDSubmit 1MissionMomentMSATSCORE95% MTDunavailabletime 18%or less forthe weekSend 35SurveysEach Wkfor 2 wks

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 or Fewer Refused Calls per Month
  2. Short calls 15% or less for the month
  3. Submit 1 Process Improvement in Writing per Month to Your Manager
  4. MSAT 95% for 1 WK
  5. Suggest an update to the Playbook or other job aid
  6. NPS 70% YTD
  7. NPS 70% MTD
  8. ASA 10 seconds or less for the week
  9. 1 Member Praise for the week
  10. Help Another Rep with a Question & report to your manager
  11. QMP score 95% MTD
  12. Propose a Solution or Process using our AI
  13. Not over Break/Lunch Goal for the Week
  14. Perfect Attendance X 1WK
  15. Send 35 surveys this week
  16. Highest response rate for NPS surveys for the month
  17. Highest response rate for NPS surveys for the wk
  18. Perfect Attendance X 2WK
  19. Engage in a Team Huddle
  20. QMP Score 95% YTD
  21. Submit 1 Mission Moment
  22. MSAT SCORE 95% MTD
  23. unavailable time 18% or less for the week
  24. Send 35 Surveys Each Wk for 2 wks