unavailabletime 18%or less forthe weekHelp AnotherRep with aQuestion &report to yourmanagerPerfectAttendanceX 1WKSend 35surveysthis weekSubmit 1ProcessImprovement inWriting perMonth to YourManager3 or FewerRefusedCalls perMonthNPS70%MTDHighestresponserate for NPSsurveys forthe wkQMPScore95% YTDHighestresponserate for NPSsurveys forthe monthSend 35SurveysEach Wkfor 2 wksSubmit 1MissionMomentNPS70%YTDMSATSCORE95% MTDEngagein a TeamHuddle1 MemberPraise forthe weekSuggest anupdate to thePlaybook orother job aidPerfectAttendanceX 2WKPropose aSolution orProcessusing our AIQMPscore95% MTDNot overBreak/LunchGoal for theWeekShortcalls 15%or less forthe monthASA 10secondsor less forthe weekMSAT95% for1 WKunavailabletime 18%or less forthe weekHelp AnotherRep with aQuestion &report to yourmanagerPerfectAttendanceX 1WKSend 35surveysthis weekSubmit 1ProcessImprovement inWriting perMonth to YourManager3 or FewerRefusedCalls perMonthNPS70%MTDHighestresponserate for NPSsurveys forthe wkQMPScore95% YTDHighestresponserate for NPSsurveys forthe monthSend 35SurveysEach Wkfor 2 wksSubmit 1MissionMomentNPS70%YTDMSATSCORE95% MTDEngagein a TeamHuddle1 MemberPraise forthe weekSuggest anupdate to thePlaybook orother job aidPerfectAttendanceX 2WKPropose aSolution orProcessusing our AIQMPscore95% MTDNot overBreak/LunchGoal for theWeekShortcalls 15%or less forthe monthASA 10secondsor less forthe weekMSAT95% for1 WK

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. unavailable time 18% or less for the week
  2. Help Another Rep with a Question & report to your manager
  3. Perfect Attendance X 1WK
  4. Send 35 surveys this week
  5. Submit 1 Process Improvement in Writing per Month to Your Manager
  6. 3 or Fewer Refused Calls per Month
  7. NPS 70% MTD
  8. Highest response rate for NPS surveys for the wk
  9. QMP Score 95% YTD
  10. Highest response rate for NPS surveys for the month
  11. Send 35 Surveys Each Wk for 2 wks
  12. Submit 1 Mission Moment
  13. NPS 70% YTD
  14. MSAT SCORE 95% MTD
  15. Engage in a Team Huddle
  16. 1 Member Praise for the week
  17. Suggest an update to the Playbook or other job aid
  18. Perfect Attendance X 2WK
  19. Propose a Solution or Process using our AI
  20. QMP score 95% MTD
  21. Not over Break/Lunch Goal for the Week
  22. Short calls 15% or less for the month
  23. ASA 10 seconds or less for the week
  24. MSAT 95% for 1 WK