ASA 10secondsor less forthe weekNot overBreak/LunchGoal for theWeekHighestresponserate for NPSsurveys forthe wkQMPscore95% MTD3 or FewerRefusedCalls perMonthHelp AnotherRep with aQuestion &report to yourmanagerShortcalls 15%or less forthe monthQMPScore95% YTDEngagein a TeamHuddleSend 35SurveysEach Wkfor 2 wksSubmit 1ProcessImprovement inWriting perMonth to YourManagerNPS70%YTDHighestresponserate for NPSsurveys forthe monthSuggest anupdate to thePlaybook orother job aidNPS70%MTD1 MemberPraise forthe weekMSAT95% for1 WKMSATSCORE95% MTDPerfectAttendanceX 1WKPropose aSolution orProcessusing our AISend 35surveysthis weekPerfectAttendanceX 2WKSubmit 1MissionMomentunavailabletime 18%or less forthe weekASA 10secondsor less forthe weekNot overBreak/LunchGoal for theWeekHighestresponserate for NPSsurveys forthe wkQMPscore95% MTD3 or FewerRefusedCalls perMonthHelp AnotherRep with aQuestion &report to yourmanagerShortcalls 15%or less forthe monthQMPScore95% YTDEngagein a TeamHuddleSend 35SurveysEach Wkfor 2 wksSubmit 1ProcessImprovement inWriting perMonth to YourManagerNPS70%YTDHighestresponserate for NPSsurveys forthe monthSuggest anupdate to thePlaybook orother job aidNPS70%MTD1 MemberPraise forthe weekMSAT95% for1 WKMSATSCORE95% MTDPerfectAttendanceX 1WKPropose aSolution orProcessusing our AISend 35surveysthis weekPerfectAttendanceX 2WKSubmit 1MissionMomentunavailabletime 18%or less forthe week

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ASA 10 seconds or less for the week
  2. Not over Break/Lunch Goal for the Week
  3. Highest response rate for NPS surveys for the wk
  4. QMP score 95% MTD
  5. 3 or Fewer Refused Calls per Month
  6. Help Another Rep with a Question & report to your manager
  7. Short calls 15% or less for the month
  8. QMP Score 95% YTD
  9. Engage in a Team Huddle
  10. Send 35 Surveys Each Wk for 2 wks
  11. Submit 1 Process Improvement in Writing per Month to Your Manager
  12. NPS 70% YTD
  13. Highest response rate for NPS surveys for the month
  14. Suggest an update to the Playbook or other job aid
  15. NPS 70% MTD
  16. 1 Member Praise for the week
  17. MSAT 95% for 1 WK
  18. MSAT SCORE 95% MTD
  19. Perfect Attendance X 1WK
  20. Propose a Solution or Process using our AI
  21. Send 35 surveys this week
  22. Perfect Attendance X 2WK
  23. Submit 1 Mission Moment
  24. unavailable time 18% or less for the week