ASA 10secondsor less forthe weekNPS70%YTDunavailabletime 18%or less forthe weekHighestresponserate for NPSsurveys forthe monthSend 35surveysthis weekSend 35SurveysEach Wkfor 2 wksSubmit 1ProcessImprovement inWriting perMonth to YourManagerMSATSCORE95% MTDSuggest anupdate to thePlaybook orother job aidNPS70%MTDHighestresponserate for NPSsurveys forthe wk3 or FewerRefusedCalls perMonthPerfectAttendanceX 2WKQMPScore95% YTDMSAT95% for1 WKHelp AnotherRep with aQuestion &report to yourmanagerShortcalls 15%or less forthe month1 MemberPraise forthe weekPropose aSolution orProcessusing our AIEngagein a TeamHuddlePerfectAttendanceX 1WKSubmit 1MissionMomentNot overBreak/LunchGoal for theWeekQMPscore95% MTDASA 10secondsor less forthe weekNPS70%YTDunavailabletime 18%or less forthe weekHighestresponserate for NPSsurveys forthe monthSend 35surveysthis weekSend 35SurveysEach Wkfor 2 wksSubmit 1ProcessImprovement inWriting perMonth to YourManagerMSATSCORE95% MTDSuggest anupdate to thePlaybook orother job aidNPS70%MTDHighestresponserate for NPSsurveys forthe wk3 or FewerRefusedCalls perMonthPerfectAttendanceX 2WKQMPScore95% YTDMSAT95% for1 WKHelp AnotherRep with aQuestion &report to yourmanagerShortcalls 15%or less forthe month1 MemberPraise forthe weekPropose aSolution orProcessusing our AIEngagein a TeamHuddlePerfectAttendanceX 1WKSubmit 1MissionMomentNot overBreak/LunchGoal for theWeekQMPscore95% MTD

NPS BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ASA 10 seconds or less for the week
  2. NPS 70% YTD
  3. unavailable time 18% or less for the week
  4. Highest response rate for NPS surveys for the month
  5. Send 35 surveys this week
  6. Send 35 Surveys Each Wk for 2 wks
  7. Submit 1 Process Improvement in Writing per Month to Your Manager
  8. MSAT SCORE 95% MTD
  9. Suggest an update to the Playbook or other job aid
  10. NPS 70% MTD
  11. Highest response rate for NPS surveys for the wk
  12. 3 or Fewer Refused Calls per Month
  13. Perfect Attendance X 2WK
  14. QMP Score 95% YTD
  15. MSAT 95% for 1 WK
  16. Help Another Rep with a Question & report to your manager
  17. Short calls 15% or less for the month
  18. 1 Member Praise for the week
  19. Propose a Solution or Process using our AI
  20. Engage in a Team Huddle
  21. Perfect Attendance X 1WK
  22. Submit 1 Mission Moment
  23. Not over Break/Lunch Goal for the Week
  24. QMP score 95% MTD