I thoughtan upgradewas a freephone!!Can anyoneother mesee mytext?I should geta signal inanybuilding!I don'twatchvideos onmy phone!I've beenwith yourcompany toolong for this.I've neverpowered offmy phonebefore!I think theGovernmentis hackingmy phone!My kidsdon't knowhow todownload!VZW canafford togive me afree phone!You're justtrying tomake moremoney!I don'knowwhat isgoing on.Thecustomer iscalling todispute data.Tell yourboss youdeserve araise!Verizonhas thebestcoverage!I havenever paidan upgradefee before.Can you giveme a credit forbeing a longtimecustomer?It's so hotI can'ttouch it!You havebeen thegreatesthelp!I was sleepduring thattime. It'snot me!Can I goback tothe oldOS?I'm alwaysconnected towi-fi, so I nothis is wrong!You madethat sosimple,thank you!It's goingto blowupin myhand?I did tier1 TSalready!I thoughtan upgradewas a freephone!!Can anyoneother mesee mytext?I should geta signal inanybuilding!I don'twatchvideos onmy phone!I've beenwith yourcompany toolong for this.I've neverpowered offmy phonebefore!I think theGovernmentis hackingmy phone!My kidsdon't knowhow todownload!VZW canafford togive me afree phone!You're justtrying tomake moremoney!I don'knowwhat isgoing on.Thecustomer iscalling todispute data.Tell yourboss youdeserve araise!Verizonhas thebestcoverage!I havenever paidan upgradefee before.Can you giveme a credit forbeing a longtimecustomer?It's so hotI can'ttouch it!You havebeen thegreatesthelp!I was sleepduring thattime. It'snot me!Can I goback tothe oldOS?I'm alwaysconnected towi-fi, so I nothis is wrong!You madethat sosimple,thank you!It's goingto blowupin myhand?I did tier1 TSalready!

Things Agents and Customers say - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I thought an upgrade was a free phone!!
  2. Can anyone other me see my text?
  3. I should get a signal in any building!
  4. I don't watch videos on my phone!
  5. I've been with your company too long for this.
  6. I've never powered off my phone before!
  7. I think the Government is hacking my phone!
  8. My kids don't know how to download!
  9. VZW can afford to give me a free phone!
  10. You're just trying to make more money!
  11. I don' know what is going on.
  12. The customer is calling to dispute data.
  13. Tell your boss you deserve a raise!
  14. Verizon has the best coverage!
  15. I have never paid an upgrade fee before.
  16. Can you give me a credit for being a long time customer?
  17. It's so hot I can't touch it!
  18. You have been the greatest help!
  19. I was sleep during that time. It's not me!
  20. Can I go back to the old OS?
  21. I'm always connected to wi-fi, so I no this is wrong!
  22. You made that so simple, thank you!
  23. It's going to blowup in my hand?
  24. I did tier 1 TS already!