USEREPORTSREACH OUTTO ACOWORKERUSETIMEWISELYIDENTIFYESCALATIONSSENDCALENDLYWHENREQUESTEDPRIORITIZECLIENTREPLIESPRIORITIZECHATTERSTAKEYOURLUNCHBREAKUPDATEDCASESTATUSESQSEEKASSISTANCEFOR CASEMANAGEMENTUSE THESUPPORTCHANNELSETUPFILTERSSENDINACTIVETEMPLATESCHEDULEYOUR DAYSET ATIMELIMITACTIONALL NEWCASESDAILYMAINTAINADHERENCECLOSECASEAFTER TWOATTEMPTSFree!USE ONEONE/TRACKINGSYSTEMSET AROUTINESETOFFICEHOURSSETREMINDERSINOUTLOOKRESOLVEVIAPHONEPARTNERWANOTHERQUEUEUSEREPORTSREACH OUTTO ACOWORKERUSETIMEWISELYIDENTIFYESCALATIONSSENDCALENDLYWHENREQUESTEDPRIORITIZECLIENTREPLIESPRIORITIZECHATTERSTAKEYOURLUNCHBREAKUPDATEDCASESTATUSESQSEEKASSISTANCEFOR CASEMANAGEMENTUSE THESUPPORTCHANNELSETUPFILTERSSENDINACTIVETEMPLATESCHEDULEYOUR DAYSET ATIMELIMITACTIONALL NEWCASESDAILYMAINTAINADHERENCECLOSECASEAFTER TWOATTEMPTSFree!USE ONEONE/TRACKINGSYSTEMSET AROUTINESETOFFICEHOURSSETREMINDERSINOUTLOOKRESOLVEVIAPHONEPARTNERWANOTHERQUEUE

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USE REPORTS
  2. REACH OUT TO A COWORKER
  3. USE TIME WISELY
  4. IDENTIFY ESCALATIONS
  5. SEND CALENDLY WHEN REQUESTED
  6. PRIORITIZE CLIENT REPLIES
  7. PRIORITIZE CHATTERS
  8. TAKE YOUR LUNCH BREAK
  9. UPDATED CASE STATUSESQ
  10. SEEK ASSISTANCE FOR CASE MANAGEMENT
  11. USE THE SUPPORT CHANNEL
  12. SETUP FILTERS
  13. SEND INACTIVE TEMPLATE
  14. SCHEDULE YOUR DAY
  15. SET A TIME LIMIT
  16. ACTION ALL NEW CASES DAILY
  17. MAINTAIN ADHERENCE
  18. CLOSE CASE AFTER TWO ATTEMPTS
  19. Free!
  20. USE ONE ONE/TRACKING SYSTEM
  21. SET A ROUTINE
  22. SET OFFICE HOURS
  23. SET REMINDERS IN OUTLOOK
  24. RESOLVE VIA PHONE
  25. PARTNER W ANOTHER QUEUE