SENDCALENDLYWHENREQUESTEDFree!PARTNERWANOTHERQUEUETAKEYOURLUNCHBREAKSETOFFICEHOURSSETREMINDERSINOUTLOOKSET AROUTINESETUPFILTERSMAINTAINADHERENCEUPDATEDCASESTATUSESQPRIORITIZECLIENTREPLIESPRIORITIZECHATTERSRESOLVEVIAPHONEIDENTIFYESCALATIONSUSEREPORTSSET ATIMELIMITUSE THESUPPORTCHANNELACTIONALL NEWCASESDAILYCLOSECASEAFTER TWOATTEMPTSSEEKASSISTANCEFOR CASEMANAGEMENTUSETIMEWISELYREACH OUTTO ACOWORKERSENDINACTIVETEMPLATEUSE ONEONE/TRACKINGSYSTEMSCHEDULEYOUR DAYSENDCALENDLYWHENREQUESTEDFree!PARTNERWANOTHERQUEUETAKEYOURLUNCHBREAKSETOFFICEHOURSSETREMINDERSINOUTLOOKSET AROUTINESETUPFILTERSMAINTAINADHERENCEUPDATEDCASESTATUSESQPRIORITIZECLIENTREPLIESPRIORITIZECHATTERSRESOLVEVIAPHONEIDENTIFYESCALATIONSUSEREPORTSSET ATIMELIMITUSE THESUPPORTCHANNELACTIONALL NEWCASESDAILYCLOSECASEAFTER TWOATTEMPTSSEEKASSISTANCEFOR CASEMANAGEMENTUSETIMEWISELYREACH OUTTO ACOWORKERSENDINACTIVETEMPLATEUSE ONEONE/TRACKINGSYSTEMSCHEDULEYOUR DAY

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SEND CALENDLY WHEN REQUESTED
  2. Free!
  3. PARTNER W ANOTHER QUEUE
  4. TAKE YOUR LUNCH BREAK
  5. SET OFFICE HOURS
  6. SET REMINDERS IN OUTLOOK
  7. SET A ROUTINE
  8. SETUP FILTERS
  9. MAINTAIN ADHERENCE
  10. UPDATED CASE STATUSESQ
  11. PRIORITIZE CLIENT REPLIES
  12. PRIORITIZE CHATTERS
  13. RESOLVE VIA PHONE
  14. IDENTIFY ESCALATIONS
  15. USE REPORTS
  16. SET A TIME LIMIT
  17. USE THE SUPPORT CHANNEL
  18. ACTION ALL NEW CASES DAILY
  19. CLOSE CASE AFTER TWO ATTEMPTS
  20. SEEK ASSISTANCE FOR CASE MANAGEMENT
  21. USE TIME WISELY
  22. REACH OUT TO A COWORKER
  23. SEND INACTIVE TEMPLATE
  24. USE ONE ONE/TRACKING SYSTEM
  25. SCHEDULE YOUR DAY