SETOFFICEHOURSPARTNERWANOTHERQUEUECLOSECASEAFTER TWOATTEMPTSREACH OUTTO ACOWORKERPRIORITIZECLIENTREPLIESSET ATIMELIMITUSE THESUPPORTCHANNELUPDATEDCASESTATUSESQSEEKASSISTANCEFOR CASEMANAGEMENTSETREMINDERSINOUTLOOKIDENTIFYESCALATIONSSETUPFILTERSUSE ONEONE/TRACKINGSYSTEMMAINTAINADHERENCEACTIONALL NEWCASESDAILYRESOLVEVIAPHONESENDINACTIVETEMPLATETAKEYOURLUNCHBREAKSENDCALENDLYWHENREQUESTEDSCHEDULEYOUR DAYPRIORITIZECHATTERSSET AROUTINEUSEREPORTSFree!USETIMEWISELYSETOFFICEHOURSPARTNERWANOTHERQUEUECLOSECASEAFTER TWOATTEMPTSREACH OUTTO ACOWORKERPRIORITIZECLIENTREPLIESSET ATIMELIMITUSE THESUPPORTCHANNELUPDATEDCASESTATUSESQSEEKASSISTANCEFOR CASEMANAGEMENTSETREMINDERSINOUTLOOKIDENTIFYESCALATIONSSETUPFILTERSUSE ONEONE/TRACKINGSYSTEMMAINTAINADHERENCEACTIONALL NEWCASESDAILYRESOLVEVIAPHONESENDINACTIVETEMPLATETAKEYOURLUNCHBREAKSENDCALENDLYWHENREQUESTEDSCHEDULEYOUR DAYPRIORITIZECHATTERSSET AROUTINEUSEREPORTSFree!USETIMEWISELY

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SET OFFICE HOURS
  2. PARTNER W ANOTHER QUEUE
  3. CLOSE CASE AFTER TWO ATTEMPTS
  4. REACH OUT TO A COWORKER
  5. PRIORITIZE CLIENT REPLIES
  6. SET A TIME LIMIT
  7. USE THE SUPPORT CHANNEL
  8. UPDATED CASE STATUSESQ
  9. SEEK ASSISTANCE FOR CASE MANAGEMENT
  10. SET REMINDERS IN OUTLOOK
  11. IDENTIFY ESCALATIONS
  12. SETUP FILTERS
  13. USE ONE ONE/TRACKING SYSTEM
  14. MAINTAIN ADHERENCE
  15. ACTION ALL NEW CASES DAILY
  16. RESOLVE VIA PHONE
  17. SEND INACTIVE TEMPLATE
  18. TAKE YOUR LUNCH BREAK
  19. SEND CALENDLY WHEN REQUESTED
  20. SCHEDULE YOUR DAY
  21. PRIORITIZE CHATTERS
  22. SET A ROUTINE
  23. USE REPORTS
  24. Free!
  25. USE TIME WISELY