Free!USE THESUPPORTCHANNELSET AROUTINESENDCALENDLYWHENREQUESTEDSETOFFICEHOURSPARTNERWANOTHERQUEUECLOSECASEAFTER TWOATTEMPTSRESOLVEVIAPHONESETREMINDERSINOUTLOOKPRIORITIZECLIENTREPLIESUPDATEDCASESTATUSESQPRIORITIZECHATTERSSEEKASSISTANCEFOR CASEMANAGEMENTTAKEYOURLUNCHBREAKUSETIMEWISELYSETUPFILTERSMAINTAINADHERENCESET ATIMELIMITUSE ONEONE/TRACKINGSYSTEMUSEREPORTSIDENTIFYESCALATIONSACTIONALL NEWCASESDAILYSCHEDULEYOUR DAYREACH OUTTO ACOWORKERSENDINACTIVETEMPLATEFree!USE THESUPPORTCHANNELSET AROUTINESENDCALENDLYWHENREQUESTEDSETOFFICEHOURSPARTNERWANOTHERQUEUECLOSECASEAFTER TWOATTEMPTSRESOLVEVIAPHONESETREMINDERSINOUTLOOKPRIORITIZECLIENTREPLIESUPDATEDCASESTATUSESQPRIORITIZECHATTERSSEEKASSISTANCEFOR CASEMANAGEMENTTAKEYOURLUNCHBREAKUSETIMEWISELYSETUPFILTERSMAINTAINADHERENCESET ATIMELIMITUSE ONEONE/TRACKINGSYSTEMUSEREPORTSIDENTIFYESCALATIONSACTIONALL NEWCASESDAILYSCHEDULEYOUR DAYREACH OUTTO ACOWORKERSENDINACTIVETEMPLATE

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. USE THE SUPPORT CHANNEL
  3. SET A ROUTINE
  4. SEND CALENDLY WHEN REQUESTED
  5. SET OFFICE HOURS
  6. PARTNER W ANOTHER QUEUE
  7. CLOSE CASE AFTER TWO ATTEMPTS
  8. RESOLVE VIA PHONE
  9. SET REMINDERS IN OUTLOOK
  10. PRIORITIZE CLIENT REPLIES
  11. UPDATED CASE STATUSESQ
  12. PRIORITIZE CHATTERS
  13. SEEK ASSISTANCE FOR CASE MANAGEMENT
  14. TAKE YOUR LUNCH BREAK
  15. USE TIME WISELY
  16. SETUP FILTERS
  17. MAINTAIN ADHERENCE
  18. SET A TIME LIMIT
  19. USE ONE ONE/TRACKING SYSTEM
  20. USE REPORTS
  21. IDENTIFY ESCALATIONS
  22. ACTION ALL NEW CASES DAILY
  23. SCHEDULE YOUR DAY
  24. REACH OUT TO A COWORKER
  25. SEND INACTIVE TEMPLATE