USETIMEWISELYMAINTAINADHERENCECLOSECASEAFTER TWOATTEMPTSPARTNERWANOTHERQUEUEUSE ONEONE/TRACKINGSYSTEMSETREMINDERSINOUTLOOKSET AROUTINEPRIORITIZECLIENTREPLIESFree!SET ATIMELIMITSENDCALENDLYWHENREQUESTEDUPDATEDCASESTATUSESQPRIORITIZECHATTERSACTIONALL NEWCASESDAILYSETOFFICEHOURSSEEKASSISTANCEFOR CASEMANAGEMENTSETUPFILTERSRESOLVEVIAPHONEUSE THESUPPORTCHANNELUSEREPORTSTAKEYOURLUNCHBREAKIDENTIFYESCALATIONSREACH OUTTO ACOWORKERSCHEDULEYOUR DAYSENDINACTIVETEMPLATEUSETIMEWISELYMAINTAINADHERENCECLOSECASEAFTER TWOATTEMPTSPARTNERWANOTHERQUEUEUSE ONEONE/TRACKINGSYSTEMSETREMINDERSINOUTLOOKSET AROUTINEPRIORITIZECLIENTREPLIESFree!SET ATIMELIMITSENDCALENDLYWHENREQUESTEDUPDATEDCASESTATUSESQPRIORITIZECHATTERSACTIONALL NEWCASESDAILYSETOFFICEHOURSSEEKASSISTANCEFOR CASEMANAGEMENTSETUPFILTERSRESOLVEVIAPHONEUSE THESUPPORTCHANNELUSEREPORTSTAKEYOURLUNCHBREAKIDENTIFYESCALATIONSREACH OUTTO ACOWORKERSCHEDULEYOUR DAYSENDINACTIVETEMPLATE

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. USE TIME WISELY
  2. MAINTAIN ADHERENCE
  3. CLOSE CASE AFTER TWO ATTEMPTS
  4. PARTNER W ANOTHER QUEUE
  5. USE ONE ONE/TRACKING SYSTEM
  6. SET REMINDERS IN OUTLOOK
  7. SET A ROUTINE
  8. PRIORITIZE CLIENT REPLIES
  9. Free!
  10. SET A TIME LIMIT
  11. SEND CALENDLY WHEN REQUESTED
  12. UPDATED CASE STATUSESQ
  13. PRIORITIZE CHATTERS
  14. ACTION ALL NEW CASES DAILY
  15. SET OFFICE HOURS
  16. SEEK ASSISTANCE FOR CASE MANAGEMENT
  17. SETUP FILTERS
  18. RESOLVE VIA PHONE
  19. USE THE SUPPORT CHANNEL
  20. USE REPORTS
  21. TAKE YOUR LUNCH BREAK
  22. IDENTIFY ESCALATIONS
  23. REACH OUT TO A COWORKER
  24. SCHEDULE YOUR DAY
  25. SEND INACTIVE TEMPLATE