TAKEYOURLUNCHBREAKFree!USETIMEWISELYUPDATEDCASESTATUSESQPRIORITIZECLIENTREPLIESUSE ONEONE/TRACKINGSYSTEMSETUPFILTERSSETREMINDERSINOUTLOOKMAINTAINADHERENCEIDENTIFYESCALATIONSSCHEDULEYOUR DAYSENDINACTIVETEMPLATESET AROUTINERESOLVEVIAPHONEPARTNERWANOTHERQUEUEREACH OUTTO ACOWORKERSETOFFICEHOURSPRIORITIZECHATTERSSET ATIMELIMITCLOSECASEAFTER TWOATTEMPTSACTIONALL NEWCASESDAILYSENDCALENDLYWHENREQUESTEDSEEKASSISTANCEFOR CASEMANAGEMENTUSE THESUPPORTCHANNELUSEREPORTSTAKEYOURLUNCHBREAKFree!USETIMEWISELYUPDATEDCASESTATUSESQPRIORITIZECLIENTREPLIESUSE ONEONE/TRACKINGSYSTEMSETUPFILTERSSETREMINDERSINOUTLOOKMAINTAINADHERENCEIDENTIFYESCALATIONSSCHEDULEYOUR DAYSENDINACTIVETEMPLATESET AROUTINERESOLVEVIAPHONEPARTNERWANOTHERQUEUEREACH OUTTO ACOWORKERSETOFFICEHOURSPRIORITIZECHATTERSSET ATIMELIMITCLOSECASEAFTER TWOATTEMPTSACTIONALL NEWCASESDAILYSENDCALENDLYWHENREQUESTEDSEEKASSISTANCEFOR CASEMANAGEMENTUSE THESUPPORTCHANNELUSEREPORTS

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TAKE YOUR LUNCH BREAK
  2. Free!
  3. USE TIME WISELY
  4. UPDATED CASE STATUSESQ
  5. PRIORITIZE CLIENT REPLIES
  6. USE ONE ONE/TRACKING SYSTEM
  7. SETUP FILTERS
  8. SET REMINDERS IN OUTLOOK
  9. MAINTAIN ADHERENCE
  10. IDENTIFY ESCALATIONS
  11. SCHEDULE YOUR DAY
  12. SEND INACTIVE TEMPLATE
  13. SET A ROUTINE
  14. RESOLVE VIA PHONE
  15. PARTNER W ANOTHER QUEUE
  16. REACH OUT TO A COWORKER
  17. SET OFFICE HOURS
  18. PRIORITIZE CHATTERS
  19. SET A TIME LIMIT
  20. CLOSE CASE AFTER TWO ATTEMPTS
  21. ACTION ALL NEW CASES DAILY
  22. SEND CALENDLY WHEN REQUESTED
  23. SEEK ASSISTANCE FOR CASE MANAGEMENT
  24. USE THE SUPPORT CHANNEL
  25. USE REPORTS