SENDCALENDLYWHENREQUESTEDUSEREPORTSSET ATIMELIMITUSE ONEONE/TRACKINGSYSTEMUPDATEDCASESTATUSESQSCHEDULEYOUR DAYSETUPFILTERSSEEKASSISTANCEFOR CASEMANAGEMENTIDENTIFYESCALATIONSSET AROUTINEACTIONALL NEWCASESDAILYUSE THESUPPORTCHANNELMAINTAINADHERENCERESOLVEVIAPHONEPARTNERWANOTHERQUEUEFree!CLOSECASEAFTER TWOATTEMPTSSETOFFICEHOURSTAKEYOURLUNCHBREAKSENDINACTIVETEMPLATEPRIORITIZECHATTERSSETREMINDERSINOUTLOOKUSETIMEWISELYREACH OUTTO ACOWORKERPRIORITIZECLIENTREPLIESSENDCALENDLYWHENREQUESTEDUSEREPORTSSET ATIMELIMITUSE ONEONE/TRACKINGSYSTEMUPDATEDCASESTATUSESQSCHEDULEYOUR DAYSETUPFILTERSSEEKASSISTANCEFOR CASEMANAGEMENTIDENTIFYESCALATIONSSET AROUTINEACTIONALL NEWCASESDAILYUSE THESUPPORTCHANNELMAINTAINADHERENCERESOLVEVIAPHONEPARTNERWANOTHERQUEUEFree!CLOSECASEAFTER TWOATTEMPTSSETOFFICEHOURSTAKEYOURLUNCHBREAKSENDINACTIVETEMPLATEPRIORITIZECHATTERSSETREMINDERSINOUTLOOKUSETIMEWISELYREACH OUTTO ACOWORKERPRIORITIZECLIENTREPLIES

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SEND CALENDLY WHEN REQUESTED
  2. USE REPORTS
  3. SET A TIME LIMIT
  4. USE ONE ONE/TRACKING SYSTEM
  5. UPDATED CASE STATUSESQ
  6. SCHEDULE YOUR DAY
  7. SETUP FILTERS
  8. SEEK ASSISTANCE FOR CASE MANAGEMENT
  9. IDENTIFY ESCALATIONS
  10. SET A ROUTINE
  11. ACTION ALL NEW CASES DAILY
  12. USE THE SUPPORT CHANNEL
  13. MAINTAIN ADHERENCE
  14. RESOLVE VIA PHONE
  15. PARTNER W ANOTHER QUEUE
  16. Free!
  17. CLOSE CASE AFTER TWO ATTEMPTS
  18. SET OFFICE HOURS
  19. TAKE YOUR LUNCH BREAK
  20. SEND INACTIVE TEMPLATE
  21. PRIORITIZE CHATTERS
  22. SET REMINDERS IN OUTLOOK
  23. USE TIME WISELY
  24. REACH OUT TO A COWORKER
  25. PRIORITIZE CLIENT REPLIES