SET AROUTINESETUPFILTERSSENDCALENDLYWHENREQUESTEDTAKEYOURLUNCHBREAKMAINTAINADHERENCESEEKASSISTANCEFOR CASEMANAGEMENTSETOFFICEHOURSSENDINACTIVETEMPLATECLOSECASEAFTER TWOATTEMPTSUPDATEDCASESTATUSESQPARTNERWANOTHERQUEUERESOLVEVIAPHONEPRIORITIZECHATTERSSETREMINDERSINOUTLOOKSCHEDULEYOUR DAYFree!IDENTIFYESCALATIONSUSEREPORTSPRIORITIZECLIENTREPLIESUSE THESUPPORTCHANNELSET ATIMELIMITREACH OUTTO ACOWORKERUSETIMEWISELYACTIONALL NEWCASESDAILYUSE ONEONE/TRACKINGSYSTEMSET AROUTINESETUPFILTERSSENDCALENDLYWHENREQUESTEDTAKEYOURLUNCHBREAKMAINTAINADHERENCESEEKASSISTANCEFOR CASEMANAGEMENTSETOFFICEHOURSSENDINACTIVETEMPLATECLOSECASEAFTER TWOATTEMPTSUPDATEDCASESTATUSESQPARTNERWANOTHERQUEUERESOLVEVIAPHONEPRIORITIZECHATTERSSETREMINDERSINOUTLOOKSCHEDULEYOUR DAYFree!IDENTIFYESCALATIONSUSEREPORTSPRIORITIZECLIENTREPLIESUSE THESUPPORTCHANNELSET ATIMELIMITREACH OUTTO ACOWORKERUSETIMEWISELYACTIONALL NEWCASESDAILYUSE ONEONE/TRACKINGSYSTEM

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. SET A ROUTINE
  2. SETUP FILTERS
  3. SEND CALENDLY WHEN REQUESTED
  4. TAKE YOUR LUNCH BREAK
  5. MAINTAIN ADHERENCE
  6. SEEK ASSISTANCE FOR CASE MANAGEMENT
  7. SET OFFICE HOURS
  8. SEND INACTIVE TEMPLATE
  9. CLOSE CASE AFTER TWO ATTEMPTS
  10. UPDATED CASE STATUSESQ
  11. PARTNER W ANOTHER QUEUE
  12. RESOLVE VIA PHONE
  13. PRIORITIZE CHATTERS
  14. SET REMINDERS IN OUTLOOK
  15. SCHEDULE YOUR DAY
  16. Free!
  17. IDENTIFY ESCALATIONS
  18. USE REPORTS
  19. PRIORITIZE CLIENT REPLIES
  20. USE THE SUPPORT CHANNEL
  21. SET A TIME LIMIT
  22. REACH OUT TO A COWORKER
  23. USE TIME WISELY
  24. ACTION ALL NEW CASES DAILY
  25. USE ONE ONE/TRACKING SYSTEM