UPDATEDCASESTATUSESQSET AROUTINEREACH OUTTO ACOWORKERRESOLVEVIAPHONEMAINTAINADHERENCEPRIORITIZECLIENTREPLIESPARTNERWANOTHERQUEUEUSE THESUPPORTCHANNELUSE ONEONE/TRACKINGSYSTEMSEEKASSISTANCEFOR CASEMANAGEMENTSETREMINDERSINOUTLOOKSET ATIMELIMITSENDINACTIVETEMPLATEUSEREPORTSIDENTIFYESCALATIONSSENDCALENDLYWHENREQUESTEDPRIORITIZECHATTERSACTIONALL NEWCASESDAILYCLOSECASEAFTER TWOATTEMPTSSCHEDULEYOUR DAYTAKEYOURLUNCHBREAKSETOFFICEHOURSUSETIMEWISELYFree!SETUPFILTERSUPDATEDCASESTATUSESQSET AROUTINEREACH OUTTO ACOWORKERRESOLVEVIAPHONEMAINTAINADHERENCEPRIORITIZECLIENTREPLIESPARTNERWANOTHERQUEUEUSE THESUPPORTCHANNELUSE ONEONE/TRACKINGSYSTEMSEEKASSISTANCEFOR CASEMANAGEMENTSETREMINDERSINOUTLOOKSET ATIMELIMITSENDINACTIVETEMPLATEUSEREPORTSIDENTIFYESCALATIONSSENDCALENDLYWHENREQUESTEDPRIORITIZECHATTERSACTIONALL NEWCASESDAILYCLOSECASEAFTER TWOATTEMPTSSCHEDULEYOUR DAYTAKEYOURLUNCHBREAKSETOFFICEHOURSUSETIMEWISELYFree!SETUPFILTERS

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. UPDATED CASE STATUSESQ
  2. SET A ROUTINE
  3. REACH OUT TO A COWORKER
  4. RESOLVE VIA PHONE
  5. MAINTAIN ADHERENCE
  6. PRIORITIZE CLIENT REPLIES
  7. PARTNER W ANOTHER QUEUE
  8. USE THE SUPPORT CHANNEL
  9. USE ONE ONE/TRACKING SYSTEM
  10. SEEK ASSISTANCE FOR CASE MANAGEMENT
  11. SET REMINDERS IN OUTLOOK
  12. SET A TIME LIMIT
  13. SEND INACTIVE TEMPLATE
  14. USE REPORTS
  15. IDENTIFY ESCALATIONS
  16. SEND CALENDLY WHEN REQUESTED
  17. PRIORITIZE CHATTERS
  18. ACTION ALL NEW CASES DAILY
  19. CLOSE CASE AFTER TWO ATTEMPTS
  20. SCHEDULE YOUR DAY
  21. TAKE YOUR LUNCH BREAK
  22. SET OFFICE HOURS
  23. USE TIME WISELY
  24. Free!
  25. SETUP FILTERS