ACTIONALL NEWCASESDAILYRESOLVEVIAPHONESETOFFICEHOURSCLOSECASEAFTER TWOATTEMPTSPRIORITIZECHATTERSREACH OUTTO ACOWORKERMAINTAINADHERENCESETREMINDERSINOUTLOOKTAKEYOURLUNCHBREAKSET AROUTINEIDENTIFYESCALATIONSUSE ONEONE/TRACKINGSYSTEMUSEREPORTSSETUPFILTERSSET ATIMELIMITSCHEDULEYOUR DAYUSETIMEWISELYSEEKASSISTANCEFOR CASEMANAGEMENTUPDATEDCASESTATUSESQSENDINACTIVETEMPLATEPRIORITIZECLIENTREPLIESPARTNERWANOTHERQUEUEUSE THESUPPORTCHANNELFree!SENDCALENDLYWHENREQUESTEDACTIONALL NEWCASESDAILYRESOLVEVIAPHONESETOFFICEHOURSCLOSECASEAFTER TWOATTEMPTSPRIORITIZECHATTERSREACH OUTTO ACOWORKERMAINTAINADHERENCESETREMINDERSINOUTLOOKTAKEYOURLUNCHBREAKSET AROUTINEIDENTIFYESCALATIONSUSE ONEONE/TRACKINGSYSTEMUSEREPORTSSETUPFILTERSSET ATIMELIMITSCHEDULEYOUR DAYUSETIMEWISELYSEEKASSISTANCEFOR CASEMANAGEMENTUPDATEDCASESTATUSESQSENDINACTIVETEMPLATEPRIORITIZECLIENTREPLIESPARTNERWANOTHERQUEUEUSE THESUPPORTCHANNELFree!SENDCALENDLYWHENREQUESTED

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ACTION ALL NEW CASES DAILY
  2. RESOLVE VIA PHONE
  3. SET OFFICE HOURS
  4. CLOSE CASE AFTER TWO ATTEMPTS
  5. PRIORITIZE CHATTERS
  6. REACH OUT TO A COWORKER
  7. MAINTAIN ADHERENCE
  8. SET REMINDERS IN OUTLOOK
  9. TAKE YOUR LUNCH BREAK
  10. SET A ROUTINE
  11. IDENTIFY ESCALATIONS
  12. USE ONE ONE/TRACKING SYSTEM
  13. USE REPORTS
  14. SETUP FILTERS
  15. SET A TIME LIMIT
  16. SCHEDULE YOUR DAY
  17. USE TIME WISELY
  18. SEEK ASSISTANCE FOR CASE MANAGEMENT
  19. UPDATED CASE STATUSESQ
  20. SEND INACTIVE TEMPLATE
  21. PRIORITIZE CLIENT REPLIES
  22. PARTNER W ANOTHER QUEUE
  23. USE THE SUPPORT CHANNEL
  24. Free!
  25. SEND CALENDLY WHEN REQUESTED