SENDCALENDLYWHENREQUESTEDREACH OUTTO ACOWORKERUPDATEDCASESTATUSESQSETREMINDERSINOUTLOOKPARTNERWANOTHERQUEUEIDENTIFYESCALATIONSUSETIMEWISELYPRIORITIZECLIENTREPLIESMAINTAINADHERENCESENDINACTIVETEMPLATESETUPFILTERSSCHEDULEYOUR DAYSETOFFICEHOURSUSE ONEONE/TRACKINGSYSTEMPRIORITIZECHATTERSUSE THESUPPORTCHANNELUSEREPORTSSET ATIMELIMITSEEKASSISTANCEFOR CASEMANAGEMENTRESOLVEVIAPHONESET AROUTINETAKEYOURLUNCHBREAKFree!ACTIONALL NEWCASESDAILYCLOSECASEAFTER TWOATTEMPTSSENDCALENDLYWHENREQUESTEDREACH OUTTO ACOWORKERUPDATEDCASESTATUSESQSETREMINDERSINOUTLOOKPARTNERWANOTHERQUEUEIDENTIFYESCALATIONSUSETIMEWISELYPRIORITIZECLIENTREPLIESMAINTAINADHERENCESENDINACTIVETEMPLATESETUPFILTERSSCHEDULEYOUR DAYSETOFFICEHOURSUSE ONEONE/TRACKINGSYSTEMPRIORITIZECHATTERSUSE THESUPPORTCHANNELUSEREPORTSSET ATIMELIMITSEEKASSISTANCEFOR CASEMANAGEMENTRESOLVEVIAPHONESET AROUTINETAKEYOURLUNCHBREAKFree!ACTIONALL NEWCASESDAILYCLOSECASEAFTER TWOATTEMPTS

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SEND CALENDLY WHEN REQUESTED
  2. REACH OUT TO A COWORKER
  3. UPDATED CASE STATUSESQ
  4. SET REMINDERS IN OUTLOOK
  5. PARTNER W ANOTHER QUEUE
  6. IDENTIFY ESCALATIONS
  7. USE TIME WISELY
  8. PRIORITIZE CLIENT REPLIES
  9. MAINTAIN ADHERENCE
  10. SEND INACTIVE TEMPLATE
  11. SETUP FILTERS
  12. SCHEDULE YOUR DAY
  13. SET OFFICE HOURS
  14. USE ONE ONE/TRACKING SYSTEM
  15. PRIORITIZE CHATTERS
  16. USE THE SUPPORT CHANNEL
  17. USE REPORTS
  18. SET A TIME LIMIT
  19. SEEK ASSISTANCE FOR CASE MANAGEMENT
  20. RESOLVE VIA PHONE
  21. SET A ROUTINE
  22. TAKE YOUR LUNCH BREAK
  23. Free!
  24. ACTION ALL NEW CASES DAILY
  25. CLOSE CASE AFTER TWO ATTEMPTS