SET ATIMELIMITPARTNERWANOTHERQUEUESENDINACTIVETEMPLATESCHEDULEYOUR DAYSETUPFILTERSSEEKASSISTANCEFOR CASEMANAGEMENTMAINTAINADHERENCEUSE THESUPPORTCHANNELRESOLVEVIAPHONEPRIORITIZECHATTERSSENDCALENDLYWHENREQUESTEDPRIORITIZECLIENTREPLIESSETREMINDERSINOUTLOOKUSEREPORTSREACH OUTTO ACOWORKERIDENTIFYESCALATIONSUPDATEDCASESTATUSESQCLOSECASEAFTER TWOATTEMPTSSETOFFICEHOURSUSETIMEWISELYACTIONALL NEWCASESDAILYTAKEYOURLUNCHBREAKUSE ONEONE/TRACKINGSYSTEMSET AROUTINEFree!SET ATIMELIMITPARTNERWANOTHERQUEUESENDINACTIVETEMPLATESCHEDULEYOUR DAYSETUPFILTERSSEEKASSISTANCEFOR CASEMANAGEMENTMAINTAINADHERENCEUSE THESUPPORTCHANNELRESOLVEVIAPHONEPRIORITIZECHATTERSSENDCALENDLYWHENREQUESTEDPRIORITIZECLIENTREPLIESSETREMINDERSINOUTLOOKUSEREPORTSREACH OUTTO ACOWORKERIDENTIFYESCALATIONSUPDATEDCASESTATUSESQCLOSECASEAFTER TWOATTEMPTSSETOFFICEHOURSUSETIMEWISELYACTIONALL NEWCASESDAILYTAKEYOURLUNCHBREAKUSE ONEONE/TRACKINGSYSTEMSET AROUTINEFree!

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SET A TIME LIMIT
  2. PARTNER W ANOTHER QUEUE
  3. SEND INACTIVE TEMPLATE
  4. SCHEDULE YOUR DAY
  5. SETUP FILTERS
  6. SEEK ASSISTANCE FOR CASE MANAGEMENT
  7. MAINTAIN ADHERENCE
  8. USE THE SUPPORT CHANNEL
  9. RESOLVE VIA PHONE
  10. PRIORITIZE CHATTERS
  11. SEND CALENDLY WHEN REQUESTED
  12. PRIORITIZE CLIENT REPLIES
  13. SET REMINDERS IN OUTLOOK
  14. USE REPORTS
  15. REACH OUT TO A COWORKER
  16. IDENTIFY ESCALATIONS
  17. UPDATED CASE STATUSESQ
  18. CLOSE CASE AFTER TWO ATTEMPTS
  19. SET OFFICE HOURS
  20. USE TIME WISELY
  21. ACTION ALL NEW CASES DAILY
  22. TAKE YOUR LUNCH BREAK
  23. USE ONE ONE/TRACKING SYSTEM
  24. SET A ROUTINE
  25. Free!