SETREMINDERSINOUTLOOKFree!PRIORITIZECLIENTREPLIESREACH OUTTO ACOWORKERTAKEYOURLUNCHBREAKUSEREPORTSPRIORITIZECHATTERSUSETIMEWISELYSEEKASSISTANCEFOR CASEMANAGEMENTSENDCALENDLYWHENREQUESTEDSCHEDULEYOUR DAYSET AROUTINEUSE THESUPPORTCHANNELIDENTIFYESCALATIONSSETOFFICEHOURSCLOSECASEAFTER TWOATTEMPTSSENDINACTIVETEMPLATEMAINTAINADHERENCESET ATIMELIMITSETUPFILTERSPARTNERWANOTHERQUEUEUPDATEDCASESTATUSESQRESOLVEVIAPHONEUSE ONEONE/TRACKINGSYSTEMACTIONALL NEWCASESDAILYSETREMINDERSINOUTLOOKFree!PRIORITIZECLIENTREPLIESREACH OUTTO ACOWORKERTAKEYOURLUNCHBREAKUSEREPORTSPRIORITIZECHATTERSUSETIMEWISELYSEEKASSISTANCEFOR CASEMANAGEMENTSENDCALENDLYWHENREQUESTEDSCHEDULEYOUR DAYSET AROUTINEUSE THESUPPORTCHANNELIDENTIFYESCALATIONSSETOFFICEHOURSCLOSECASEAFTER TWOATTEMPTSSENDINACTIVETEMPLATEMAINTAINADHERENCESET ATIMELIMITSETUPFILTERSPARTNERWANOTHERQUEUEUPDATEDCASESTATUSESQRESOLVEVIAPHONEUSE ONEONE/TRACKINGSYSTEMACTIONALL NEWCASESDAILY

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SET REMINDERS IN OUTLOOK
  2. Free!
  3. PRIORITIZE CLIENT REPLIES
  4. REACH OUT TO A COWORKER
  5. TAKE YOUR LUNCH BREAK
  6. USE REPORTS
  7. PRIORITIZE CHATTERS
  8. USE TIME WISELY
  9. SEEK ASSISTANCE FOR CASE MANAGEMENT
  10. SEND CALENDLY WHEN REQUESTED
  11. SCHEDULE YOUR DAY
  12. SET A ROUTINE
  13. USE THE SUPPORT CHANNEL
  14. IDENTIFY ESCALATIONS
  15. SET OFFICE HOURS
  16. CLOSE CASE AFTER TWO ATTEMPTS
  17. SEND INACTIVE TEMPLATE
  18. MAINTAIN ADHERENCE
  19. SET A TIME LIMIT
  20. SETUP FILTERS
  21. PARTNER W ANOTHER QUEUE
  22. UPDATED CASE STATUSESQ
  23. RESOLVE VIA PHONE
  24. USE ONE ONE/TRACKING SYSTEM
  25. ACTION ALL NEW CASES DAILY