SET ATIMELIMITMAINTAINADHERENCESETUPFILTERSIDENTIFYESCALATIONSCLOSECASEAFTER TWOATTEMPTSSENDCALENDLYWHENREQUESTEDFree!RESOLVEVIAPHONEPARTNERWANOTHERQUEUESET AROUTINEPRIORITIZECLIENTREPLIESSEEKASSISTANCEFOR CASEMANAGEMENTUSEREPORTSUSE ONEONE/TRACKINGSYSTEMPRIORITIZECHATTERSUPDATEDCASESTATUSESQACTIONALL NEWCASESDAILYUSETIMEWISELYSETREMINDERSINOUTLOOKSENDINACTIVETEMPLATESETOFFICEHOURSSCHEDULEYOUR DAYUSE THESUPPORTCHANNELREACH OUTTO ACOWORKERTAKEYOURLUNCHBREAKSET ATIMELIMITMAINTAINADHERENCESETUPFILTERSIDENTIFYESCALATIONSCLOSECASEAFTER TWOATTEMPTSSENDCALENDLYWHENREQUESTEDFree!RESOLVEVIAPHONEPARTNERWANOTHERQUEUESET AROUTINEPRIORITIZECLIENTREPLIESSEEKASSISTANCEFOR CASEMANAGEMENTUSEREPORTSUSE ONEONE/TRACKINGSYSTEMPRIORITIZECHATTERSUPDATEDCASESTATUSESQACTIONALL NEWCASESDAILYUSETIMEWISELYSETREMINDERSINOUTLOOKSENDINACTIVETEMPLATESETOFFICEHOURSSCHEDULEYOUR DAYUSE THESUPPORTCHANNELREACH OUTTO ACOWORKERTAKEYOURLUNCHBREAK

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
B
4
I
5
G
6
I
7
N
8
O
9
N
10
N
11
B
12
N
13
I
14
O
15
B
16
O
17
I
18
G
19
N
20
G
21
B
22
O
23
O
24
B
25
I
  1. G-SET A TIME LIMIT
  2. G-MAINTAIN ADHERENCE
  3. B-SETUP FILTERS
  4. I-IDENTIFY ESCALATIONS
  5. G-CLOSE CASE AFTER TWO ATTEMPTS
  6. I-SEND CALENDLY WHEN REQUESTED
  7. N-Free!
  8. O-RESOLVE VIA PHONE
  9. N-PARTNER W ANOTHER QUEUE
  10. N-SET A ROUTINE
  11. B-PRIORITIZE CLIENT REPLIES
  12. N-SEEK ASSISTANCE FOR CASE MANAGEMENT
  13. I-USE REPORTS
  14. O-USE ONE ONE/TRACKING SYSTEM
  15. B-PRIORITIZE CHATTERS
  16. O-UPDATED CASE STATUSESQ
  17. I-ACTION ALL NEW CASES DAILY
  18. G-USE TIME WISELY
  19. N-SET REMINDERS IN OUTLOOK
  20. G-SEND INACTIVE TEMPLATE
  21. B-SET OFFICE HOURS
  22. O-SCHEDULE YOUR DAY
  23. O-USE THE SUPPORT CHANNEL
  24. B-REACH OUT TO A COWORKER
  25. I-TAKE YOUR LUNCH BREAK