SETREMINDERSINOUTLOOKPARTNERWANOTHERQUEUEPRIORITIZECHATTERSUSE ONEONE/TRACKINGSYSTEMUSETIMEWISELYCLOSECASEAFTER TWOATTEMPTSREACH OUTTO ACOWORKERUSE THESUPPORTCHANNELUPDATEDCASESTATUSESQTAKEYOURLUNCHBREAKSETUPFILTERSFree!SCHEDULEYOUR DAYIDENTIFYESCALATIONSSENDINACTIVETEMPLATESENDCALENDLYWHENREQUESTEDPRIORITIZECLIENTREPLIESSEEKASSISTANCEFOR CASEMANAGEMENTSETOFFICEHOURSMAINTAINADHERENCESET ATIMELIMITACTIONALL NEWCASESDAILYSET AROUTINEUSEREPORTSRESOLVEVIAPHONESETREMINDERSINOUTLOOKPARTNERWANOTHERQUEUEPRIORITIZECHATTERSUSE ONEONE/TRACKINGSYSTEMUSETIMEWISELYCLOSECASEAFTER TWOATTEMPTSREACH OUTTO ACOWORKERUSE THESUPPORTCHANNELUPDATEDCASESTATUSESQTAKEYOURLUNCHBREAKSETUPFILTERSFree!SCHEDULEYOUR DAYIDENTIFYESCALATIONSSENDINACTIVETEMPLATESENDCALENDLYWHENREQUESTEDPRIORITIZECLIENTREPLIESSEEKASSISTANCEFOR CASEMANAGEMENTSETOFFICEHOURSMAINTAINADHERENCESET ATIMELIMITACTIONALL NEWCASESDAILYSET AROUTINEUSEREPORTSRESOLVEVIAPHONE

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
O
5
G
6
G
7
B
8
O
9
O
10
I
11
B
12
N
13
O
14
I
15
G
16
I
17
B
18
N
19
B
20
G
21
G
22
I
23
N
24
I
25
O
  1. N-SET REMINDERS IN OUTLOOK
  2. N-PARTNER W ANOTHER QUEUE
  3. B-PRIORITIZE CHATTERS
  4. O-USE ONE ONE/TRACKING SYSTEM
  5. G-USE TIME WISELY
  6. G-CLOSE CASE AFTER TWO ATTEMPTS
  7. B-REACH OUT TO A COWORKER
  8. O-USE THE SUPPORT CHANNEL
  9. O-UPDATED CASE STATUSESQ
  10. I-TAKE YOUR LUNCH BREAK
  11. B-SETUP FILTERS
  12. N-Free!
  13. O-SCHEDULE YOUR DAY
  14. I-IDENTIFY ESCALATIONS
  15. G-SEND INACTIVE TEMPLATE
  16. I-SEND CALENDLY WHEN REQUESTED
  17. B-PRIORITIZE CLIENT REPLIES
  18. N-SEEK ASSISTANCE FOR CASE MANAGEMENT
  19. B-SET OFFICE HOURS
  20. G-MAINTAIN ADHERENCE
  21. G-SET A TIME LIMIT
  22. I-ACTION ALL NEW CASES DAILY
  23. N-SET A ROUTINE
  24. I-USE REPORTS
  25. O-RESOLVE VIA PHONE