SEEKASSISTANCEFOR CASEMANAGEMENTSET AROUTINESETREMINDERSINOUTLOOKUPDATEDCASESTATUSESQTAKEYOURLUNCHBREAKACTIONALL NEWCASESDAILYRESOLVEVIAPHONESETUPFILTERSSENDCALENDLYWHENREQUESTEDUSEREPORTSFree!CLOSECASEAFTER TWOATTEMPTSREACH OUTTO ACOWORKERPARTNERWANOTHERQUEUEUSE THESUPPORTCHANNELPRIORITIZECLIENTREPLIESSCHEDULEYOUR DAYPRIORITIZECHATTERSIDENTIFYESCALATIONSMAINTAINADHERENCEUSE ONEONE/TRACKINGSYSTEMSETOFFICEHOURSUSETIMEWISELYSENDINACTIVETEMPLATESET ATIMELIMITSEEKASSISTANCEFOR CASEMANAGEMENTSET AROUTINESETREMINDERSINOUTLOOKUPDATEDCASESTATUSESQTAKEYOURLUNCHBREAKACTIONALL NEWCASESDAILYRESOLVEVIAPHONESETUPFILTERSSENDCALENDLYWHENREQUESTEDUSEREPORTSFree!CLOSECASEAFTER TWOATTEMPTSREACH OUTTO ACOWORKERPARTNERWANOTHERQUEUEUSE THESUPPORTCHANNELPRIORITIZECLIENTREPLIESSCHEDULEYOUR DAYPRIORITIZECHATTERSIDENTIFYESCALATIONSMAINTAINADHERENCEUSE ONEONE/TRACKINGSYSTEMSETOFFICEHOURSUSETIMEWISELYSENDINACTIVETEMPLATESET ATIMELIMIT

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
N
4
O
5
I
6
I
7
O
8
B
9
I
10
I
11
N
12
G
13
B
14
N
15
O
16
B
17
O
18
B
19
I
20
G
21
O
22
B
23
G
24
G
25
G
  1. N-SEEK ASSISTANCE FOR CASE MANAGEMENT
  2. N-SET A ROUTINE
  3. N-SET REMINDERS IN OUTLOOK
  4. O-UPDATED CASE STATUSESQ
  5. I-TAKE YOUR LUNCH BREAK
  6. I-ACTION ALL NEW CASES DAILY
  7. O-RESOLVE VIA PHONE
  8. B-SETUP FILTERS
  9. I-SEND CALENDLY WHEN REQUESTED
  10. I-USE REPORTS
  11. N-Free!
  12. G-CLOSE CASE AFTER TWO ATTEMPTS
  13. B-REACH OUT TO A COWORKER
  14. N-PARTNER W ANOTHER QUEUE
  15. O-USE THE SUPPORT CHANNEL
  16. B-PRIORITIZE CLIENT REPLIES
  17. O-SCHEDULE YOUR DAY
  18. B-PRIORITIZE CHATTERS
  19. I-IDENTIFY ESCALATIONS
  20. G-MAINTAIN ADHERENCE
  21. O-USE ONE ONE/TRACKING SYSTEM
  22. B-SET OFFICE HOURS
  23. G-USE TIME WISELY
  24. G-SEND INACTIVE TEMPLATE
  25. G-SET A TIME LIMIT