TAKEYOURLUNCHBREAKSENDCALENDLYWHENREQUESTEDPARTNERWANOTHERQUEUEMAINTAINADHERENCEUSETIMEWISELYACTIONALL NEWCASESDAILYREACH OUTTO ACOWORKERCLOSECASEAFTER TWOATTEMPTSSET AROUTINEUSEREPORTSSET ATIMELIMITSETOFFICEHOURSSETUPFILTERSUSE ONEONE/TRACKINGSYSTEMSENDINACTIVETEMPLATEPRIORITIZECLIENTREPLIESSEEKASSISTANCEFOR CASEMANAGEMENTUPDATEDCASESTATUSESQSETREMINDERSINOUTLOOKIDENTIFYESCALATIONSRESOLVEVIAPHONESCHEDULEYOUR DAYUSE THESUPPORTCHANNELFree!PRIORITIZECHATTERSTAKEYOURLUNCHBREAKSENDCALENDLYWHENREQUESTEDPARTNERWANOTHERQUEUEMAINTAINADHERENCEUSETIMEWISELYACTIONALL NEWCASESDAILYREACH OUTTO ACOWORKERCLOSECASEAFTER TWOATTEMPTSSET AROUTINEUSEREPORTSSET ATIMELIMITSETOFFICEHOURSSETUPFILTERSUSE ONEONE/TRACKINGSYSTEMSENDINACTIVETEMPLATEPRIORITIZECLIENTREPLIESSEEKASSISTANCEFOR CASEMANAGEMENTUPDATEDCASESTATUSESQSETREMINDERSINOUTLOOKIDENTIFYESCALATIONSRESOLVEVIAPHONESCHEDULEYOUR DAYUSE THESUPPORTCHANNELFree!PRIORITIZECHATTERS

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
N
4
G
5
G
6
I
7
B
8
G
9
N
10
I
11
G
12
B
13
B
14
O
15
G
16
B
17
N
18
O
19
N
20
I
21
O
22
O
23
O
24
N
25
B
  1. I-TAKE YOUR LUNCH BREAK
  2. I-SEND CALENDLY WHEN REQUESTED
  3. N-PARTNER W ANOTHER QUEUE
  4. G-MAINTAIN ADHERENCE
  5. G-USE TIME WISELY
  6. I-ACTION ALL NEW CASES DAILY
  7. B-REACH OUT TO A COWORKER
  8. G-CLOSE CASE AFTER TWO ATTEMPTS
  9. N-SET A ROUTINE
  10. I-USE REPORTS
  11. G-SET A TIME LIMIT
  12. B-SET OFFICE HOURS
  13. B-SETUP FILTERS
  14. O-USE ONE ONE/TRACKING SYSTEM
  15. G-SEND INACTIVE TEMPLATE
  16. B-PRIORITIZE CLIENT REPLIES
  17. N-SEEK ASSISTANCE FOR CASE MANAGEMENT
  18. O-UPDATED CASE STATUSESQ
  19. N-SET REMINDERS IN OUTLOOK
  20. I-IDENTIFY ESCALATIONS
  21. O-RESOLVE VIA PHONE
  22. O-SCHEDULE YOUR DAY
  23. O-USE THE SUPPORT CHANNEL
  24. N-Free!
  25. B-PRIORITIZE CHATTERS