TAKEYOURLUNCHBREAKPRIORITIZECHATTERSUSE THESUPPORTCHANNELSET ATIMELIMITSENDCALENDLYWHENREQUESTEDMAINTAINADHERENCESENDINACTIVETEMPLATESET AROUTINESETOFFICEHOURSIDENTIFYESCALATIONSUSEREPORTSSETREMINDERSINOUTLOOKACTIONALL NEWCASESDAILYSETUPFILTERSUPDATEDCASESTATUSESQSCHEDULEYOUR DAYSEEKASSISTANCEFOR CASEMANAGEMENTREACH OUTTO ACOWORKERCLOSECASEAFTER TWOATTEMPTSRESOLVEVIAPHONEPRIORITIZECLIENTREPLIESUSE ONEONE/TRACKINGSYSTEMPARTNERWANOTHERQUEUEUSETIMEWISELYFree!TAKEYOURLUNCHBREAKPRIORITIZECHATTERSUSE THESUPPORTCHANNELSET ATIMELIMITSENDCALENDLYWHENREQUESTEDMAINTAINADHERENCESENDINACTIVETEMPLATESET AROUTINESETOFFICEHOURSIDENTIFYESCALATIONSUSEREPORTSSETREMINDERSINOUTLOOKACTIONALL NEWCASESDAILYSETUPFILTERSUPDATEDCASESTATUSESQSCHEDULEYOUR DAYSEEKASSISTANCEFOR CASEMANAGEMENTREACH OUTTO ACOWORKERCLOSECASEAFTER TWOATTEMPTSRESOLVEVIAPHONEPRIORITIZECLIENTREPLIESUSE ONEONE/TRACKINGSYSTEMPARTNERWANOTHERQUEUEUSETIMEWISELYFree!

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
G
5
I
6
G
7
G
8
N
9
B
10
I
11
I
12
N
13
I
14
B
15
O
16
O
17
N
18
B
19
G
20
O
21
B
22
O
23
N
24
G
25
N
  1. I-TAKE YOUR LUNCH BREAK
  2. B-PRIORITIZE CHATTERS
  3. O-USE THE SUPPORT CHANNEL
  4. G-SET A TIME LIMIT
  5. I-SEND CALENDLY WHEN REQUESTED
  6. G-MAINTAIN ADHERENCE
  7. G-SEND INACTIVE TEMPLATE
  8. N-SET A ROUTINE
  9. B-SET OFFICE HOURS
  10. I-IDENTIFY ESCALATIONS
  11. I-USE REPORTS
  12. N-SET REMINDERS IN OUTLOOK
  13. I-ACTION ALL NEW CASES DAILY
  14. B-SETUP FILTERS
  15. O-UPDATED CASE STATUSESQ
  16. O-SCHEDULE YOUR DAY
  17. N-SEEK ASSISTANCE FOR CASE MANAGEMENT
  18. B-REACH OUT TO A COWORKER
  19. G-CLOSE CASE AFTER TWO ATTEMPTS
  20. O-RESOLVE VIA PHONE
  21. B-PRIORITIZE CLIENT REPLIES
  22. O-USE ONE ONE/TRACKING SYSTEM
  23. N-PARTNER W ANOTHER QUEUE
  24. G-USE TIME WISELY
  25. N-Free!