PARTNERWANOTHERQUEUEUSE THESUPPORTCHANNELFree!PRIORITIZECHATTERSSEEKASSISTANCEFOR CASEMANAGEMENTSET ATIMELIMITUSE ONEONE/TRACKINGSYSTEMUPDATEDCASESTATUSESQACTIONALL NEWCASESDAILYUSEREPORTSSETOFFICEHOURSTAKEYOURLUNCHBREAKCLOSECASEAFTER TWOATTEMPTSSET AROUTINERESOLVEVIAPHONEPRIORITIZECLIENTREPLIESREACH OUTTO ACOWORKERSETUPFILTERSSCHEDULEYOUR DAYSETREMINDERSINOUTLOOKUSETIMEWISELYIDENTIFYESCALATIONSMAINTAINADHERENCESENDINACTIVETEMPLATESENDCALENDLYWHENREQUESTEDPARTNERWANOTHERQUEUEUSE THESUPPORTCHANNELFree!PRIORITIZECHATTERSSEEKASSISTANCEFOR CASEMANAGEMENTSET ATIMELIMITUSE ONEONE/TRACKINGSYSTEMUPDATEDCASESTATUSESQACTIONALL NEWCASESDAILYUSEREPORTSSETOFFICEHOURSTAKEYOURLUNCHBREAKCLOSECASEAFTER TWOATTEMPTSSET AROUTINERESOLVEVIAPHONEPRIORITIZECLIENTREPLIESREACH OUTTO ACOWORKERSETUPFILTERSSCHEDULEYOUR DAYSETREMINDERSINOUTLOOKUSETIMEWISELYIDENTIFYESCALATIONSMAINTAINADHERENCESENDINACTIVETEMPLATESENDCALENDLYWHENREQUESTED

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
B
5
N
6
G
7
O
8
O
9
I
10
I
11
B
12
I
13
G
14
N
15
O
16
B
17
B
18
B
19
O
20
N
21
G
22
I
23
G
24
G
25
I
  1. N-PARTNER W ANOTHER QUEUE
  2. O-USE THE SUPPORT CHANNEL
  3. N-Free!
  4. B-PRIORITIZE CHATTERS
  5. N-SEEK ASSISTANCE FOR CASE MANAGEMENT
  6. G-SET A TIME LIMIT
  7. O-USE ONE ONE/TRACKING SYSTEM
  8. O-UPDATED CASE STATUSESQ
  9. I-ACTION ALL NEW CASES DAILY
  10. I-USE REPORTS
  11. B-SET OFFICE HOURS
  12. I-TAKE YOUR LUNCH BREAK
  13. G-CLOSE CASE AFTER TWO ATTEMPTS
  14. N-SET A ROUTINE
  15. O-RESOLVE VIA PHONE
  16. B-PRIORITIZE CLIENT REPLIES
  17. B-REACH OUT TO A COWORKER
  18. B-SETUP FILTERS
  19. O-SCHEDULE YOUR DAY
  20. N-SET REMINDERS IN OUTLOOK
  21. G-USE TIME WISELY
  22. I-IDENTIFY ESCALATIONS
  23. G-MAINTAIN ADHERENCE
  24. G-SEND INACTIVE TEMPLATE
  25. I-SEND CALENDLY WHEN REQUESTED