UPDATEDCASESTATUSESQSENDCALENDLYWHENREQUESTEDSETREMINDERSINOUTLOOKACTIONALL NEWCASESDAILYCLOSECASEAFTER TWOATTEMPTSTAKEYOURLUNCHBREAKSET AROUTINEUSETIMEWISELYSCHEDULEYOUR DAYPRIORITIZECHATTERSSET ATIMELIMITUSE THESUPPORTCHANNELUSEREPORTSUSE ONEONE/TRACKINGSYSTEMMAINTAINADHERENCEFree!IDENTIFYESCALATIONSSENDINACTIVETEMPLATESEEKASSISTANCEFOR CASEMANAGEMENTSETUPFILTERSPARTNERWANOTHERQUEUEREACH OUTTO ACOWORKERPRIORITIZECLIENTREPLIESRESOLVEVIAPHONESETOFFICEHOURSUPDATEDCASESTATUSESQSENDCALENDLYWHENREQUESTEDSETREMINDERSINOUTLOOKACTIONALL NEWCASESDAILYCLOSECASEAFTER TWOATTEMPTSTAKEYOURLUNCHBREAKSET AROUTINEUSETIMEWISELYSCHEDULEYOUR DAYPRIORITIZECHATTERSSET ATIMELIMITUSE THESUPPORTCHANNELUSEREPORTSUSE ONEONE/TRACKINGSYSTEMMAINTAINADHERENCEFree!IDENTIFYESCALATIONSSENDINACTIVETEMPLATESEEKASSISTANCEFOR CASEMANAGEMENTSETUPFILTERSPARTNERWANOTHERQUEUEREACH OUTTO ACOWORKERPRIORITIZECLIENTREPLIESRESOLVEVIAPHONESETOFFICEHOURS

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
N
4
I
5
G
6
I
7
N
8
G
9
O
10
B
11
G
12
O
13
I
14
O
15
G
16
N
17
I
18
G
19
N
20
B
21
N
22
B
23
B
24
O
25
B
  1. O-UPDATED CASE STATUSESQ
  2. I-SEND CALENDLY WHEN REQUESTED
  3. N-SET REMINDERS IN OUTLOOK
  4. I-ACTION ALL NEW CASES DAILY
  5. G-CLOSE CASE AFTER TWO ATTEMPTS
  6. I-TAKE YOUR LUNCH BREAK
  7. N-SET A ROUTINE
  8. G-USE TIME WISELY
  9. O-SCHEDULE YOUR DAY
  10. B-PRIORITIZE CHATTERS
  11. G-SET A TIME LIMIT
  12. O-USE THE SUPPORT CHANNEL
  13. I-USE REPORTS
  14. O-USE ONE ONE/TRACKING SYSTEM
  15. G-MAINTAIN ADHERENCE
  16. N-Free!
  17. I-IDENTIFY ESCALATIONS
  18. G-SEND INACTIVE TEMPLATE
  19. N-SEEK ASSISTANCE FOR CASE MANAGEMENT
  20. B-SETUP FILTERS
  21. N-PARTNER W ANOTHER QUEUE
  22. B-REACH OUT TO A COWORKER
  23. B-PRIORITIZE CLIENT REPLIES
  24. O-RESOLVE VIA PHONE
  25. B-SET OFFICE HOURS