CLOSECASEAFTER TWOATTEMPTSSEEKASSISTANCEFOR CASEMANAGEMENTREACH OUTTO ACOWORKERSENDINACTIVETEMPLATESCHEDULEYOUR DAYUSETIMEWISELYSET ATIMELIMITACTIONALL NEWCASESDAILYPRIORITIZECHATTERSUSE THESUPPORTCHANNELUSE ONEONE/TRACKINGSYSTEMSET AROUTINEIDENTIFYESCALATIONSSETOFFICEHOURSFree!RESOLVEVIAPHONESETREMINDERSINOUTLOOKMAINTAINADHERENCESENDCALENDLYWHENREQUESTEDTAKEYOURLUNCHBREAKUSEREPORTSUPDATEDCASESTATUSESQPRIORITIZECLIENTREPLIESSETUPFILTERSPARTNERWANOTHERQUEUECLOSECASEAFTER TWOATTEMPTSSEEKASSISTANCEFOR CASEMANAGEMENTREACH OUTTO ACOWORKERSENDINACTIVETEMPLATESCHEDULEYOUR DAYUSETIMEWISELYSET ATIMELIMITACTIONALL NEWCASESDAILYPRIORITIZECHATTERSUSE THESUPPORTCHANNELUSE ONEONE/TRACKINGSYSTEMSET AROUTINEIDENTIFYESCALATIONSSETOFFICEHOURSFree!RESOLVEVIAPHONESETREMINDERSINOUTLOOKMAINTAINADHERENCESENDCALENDLYWHENREQUESTEDTAKEYOURLUNCHBREAKUSEREPORTSUPDATEDCASESTATUSESQPRIORITIZECLIENTREPLIESSETUPFILTERSPARTNERWANOTHERQUEUE

CASE MGMT BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
B
4
G
5
O
6
G
7
G
8
I
9
B
10
O
11
O
12
N
13
I
14
B
15
N
16
O
17
N
18
G
19
I
20
I
21
I
22
O
23
B
24
B
25
N
  1. G-CLOSE CASE AFTER TWO ATTEMPTS
  2. N-SEEK ASSISTANCE FOR CASE MANAGEMENT
  3. B-REACH OUT TO A COWORKER
  4. G-SEND INACTIVE TEMPLATE
  5. O-SCHEDULE YOUR DAY
  6. G-USE TIME WISELY
  7. G-SET A TIME LIMIT
  8. I-ACTION ALL NEW CASES DAILY
  9. B-PRIORITIZE CHATTERS
  10. O-USE THE SUPPORT CHANNEL
  11. O-USE ONE ONE/TRACKING SYSTEM
  12. N-SET A ROUTINE
  13. I-IDENTIFY ESCALATIONS
  14. B-SET OFFICE HOURS
  15. N-Free!
  16. O-RESOLVE VIA PHONE
  17. N-SET REMINDERS IN OUTLOOK
  18. G-MAINTAIN ADHERENCE
  19. I-SEND CALENDLY WHEN REQUESTED
  20. I-TAKE YOUR LUNCH BREAK
  21. I-USE REPORTS
  22. O-UPDATED CASE STATUSESQ
  23. B-PRIORITIZE CLIENT REPLIES
  24. B-SETUP FILTERS
  25. N-PARTNER W ANOTHER QUEUE