Explain adouble billto acustomerGoodNeighborConnectAppointment20pivotsin a dayHave to restartcomputer fromECRM orNecho notworkingSubmitwindshieldclaimAdvocate fora customerto the claimsdepartment3 Lifequotesin a daySave apolicy fromcustomercancellation(not nonpay)Pivot frommortgageto lifeinsuranceLife appsubmittedCompletea lifeneedsanalysis5 AddedAutos (overcourse ofBINGOgame)GoodNeighborConnectAppointmentAddDDD ona policy10 Lifequotes (overcourse ofBINGOgame)Have themostoutgoingcalls in a dayServicetasks atZero atEODGet 32Pointsin a dayPivot toanything (appt,highercoverage, etc.,)from a claimconversationHave aFORMconversation(must askabout all 4)Getemergencycontactsfrom 6peopleTalk to a self-employedcustomer aboutlife insurance orretirementSellfloodpolicyGet 32pointsin a dayQuotea PAPAddresschangeHave themostquotes ina dayAdd anew teendriver to apolicyExplainDSS to acustomerOutrageousLA Citizensor DBQuoteQuotePetInsuranceSpeak tocustomerabout avandalismclaimRefer a customerto Brian forretirement/financialservices (Theyhave to show upfor appt with Brian)3 customerappointmentsin 1 dayExplain ahurricanedeductibleExplain filingclaim with SFvs with the atfault party'sinsurance(subrogation)Raw Newauto appsubmittedCompletea liabilityneedsanalysisAnswer20 callsin a dayAssistcustomerwith adivorcesituationHave themostincomingcalls in a dayGet a 5-starGoogleReview6unsuccessfulpivots in 1dayExplain adouble billto acustomerGoodNeighborConnectAppointment20pivotsin a dayHave to restartcomputer fromECRM orNecho notworkingSubmitwindshieldclaimAdvocate fora customerto the claimsdepartment3 Lifequotesin a daySave apolicy fromcustomercancellation(not nonpay)Pivot frommortgageto lifeinsuranceLife appsubmittedCompletea lifeneedsanalysis5 AddedAutos (overcourse ofBINGOgame)GoodNeighborConnectAppointmentAddDDD ona policy10 Lifequotes (overcourse ofBINGOgame)Have themostoutgoingcalls in a dayServicetasks atZero atEODGet 32Pointsin a dayPivot toanything (appt,highercoverage, etc.,)from a claimconversationHave aFORMconversation(must askabout all 4)Getemergencycontactsfrom 6peopleTalk to a self-employedcustomer aboutlife insurance orretirementSellfloodpolicyGet 32pointsin a dayQuotea PAPAddresschangeHave themostquotes ina dayAdd anew teendriver to apolicyExplainDSS to acustomerOutrageousLA Citizensor DBQuoteQuotePetInsuranceSpeak tocustomerabout avandalismclaimRefer a customerto Brian forretirement/financialservices (Theyhave to show upfor appt with Brian)3 customerappointmentsin 1 dayExplain ahurricanedeductibleExplain filingclaim with SFvs with the atfault party'sinsurance(subrogation)Raw Newauto appsubmittedCompletea liabilityneedsanalysisAnswer20 callsin a dayAssistcustomerwith adivorcesituationHave themostincomingcalls in a dayGet a 5-starGoogleReview6unsuccessfulpivots in 1day

Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain a double bill to a customer
  2. Good Neighbor Connect Appointment
  3. 20 pivots in a day
  4. Have to restart computer from ECRM or Necho not working
  5. Submit windshield claim
  6. Advocate for a customer to the claims department
  7. 3 Life quotes in a day
  8. Save a policy from customer cancellation (not nonpay)
  9. Pivot from mortgage to life insurance
  10. Life app submitted
  11. Complete a life needs analysis
  12. 5 Added Autos (over course of BINGO game)
  13. Good Neighbor Connect Appointment
  14. Add DDD on a policy
  15. 10 Life quotes (over course of BINGO game)
  16. Have the most outgoing calls in a day
  17. Service tasks at Zero at EOD
  18. Get 32 Points in a day
  19. Pivot to anything (appt, higher coverage, etc.,) from a claim conversation
  20. Have a FORM conversation (must ask about all 4)
  21. Get emergency contacts from 6 people
  22. Talk to a self-employed customer about life insurance or retirement
  23. Sell flood policy
  24. Get 32 points in a day
  25. Quote a PAP
  26. Address change
  27. Have the most quotes in a day
  28. Add a new teen driver to a policy
  29. Explain DSS to a customer
  30. Outrageous LA Citizens or DB Quote
  31. Quote Pet Insurance
  32. Speak to customer about a vandalism claim
  33. Refer a customer to Brian for retirement/financial services (They have to show up for appt with Brian)
  34. 3 customer appointments in 1 day
  35. Explain a hurricane deductible
  36. Explain filing claim with SF vs with the at fault party's insurance (subrogation)
  37. Raw New auto app submitted
  38. Complete a liability needs analysis
  39. Answer 20 calls in a day
  40. Assist customer with a divorce situation
  41. Have the most incoming calls in a day
  42. Get a 5-star Google Review
  43. 6 unsuccessful pivots in 1 day