AskedappropriatequestionsExpressedwillingnessto helpSaid"I hope Iwas able tohelp you"UsedpolitephrasesSaid:"Weappreciateyourbusiness"Asked:"Is thereanything that Ican help youwith?:Used anupbeattone ofvoiceRemainedcalm withan upsetcustomerSaid"What Ican dois..."Said:"Thankyou forcalling"ApologizedwhenappropriateDefused afrustratedcustomerSaid"I canassist youby..."Introducedyourself to 1person youdon't knowUsed acheerfulvoiceUsed thecustomersnameCompleted3 requestsShowconfidencein youranswersWorebadgeall dayTold thecustomerabout theportalClocked inat leastone minuteearly todayAsked:"Can I putyou on holdplease?"Left goodnotes on 10accounts ina rowSaid"I hopeyou have agreat day!"AskedappropriatequestionsExpressedwillingnessto helpSaid"I hope Iwas able tohelp you"UsedpolitephrasesSaid:"Weappreciateyourbusiness"Asked:"Is thereanything that Ican help youwith?:Used anupbeattone ofvoiceRemainedcalm withan upsetcustomerSaid"What Ican dois..."Said:"Thankyou forcalling"ApologizedwhenappropriateDefused afrustratedcustomerSaid"I canassist youby..."Introducedyourself to 1person youdon't knowUsed acheerfulvoiceUsed thecustomersnameCompleted3 requestsShowconfidencein youranswersWorebadgeall dayTold thecustomerabout theportalClocked inat leastone minuteearly todayAsked:"Can I putyou on holdplease?"Left goodnotes on 10accounts ina rowSaid"I hopeyou have agreat day!"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked appropriate questions
  2. Expressed willingness to help
  3. Said "I hope I was able to help you"
  4. Used polite phrases
  5. Said: "We appreciate your business"
  6. Asked: "Is there anything that I can help you with?:
  7. Used an upbeat tone of voice
  8. Remained calm with an upset customer
  9. Said "What I can do is..."
  10. Said: "Thank you for calling"
  11. Apologized when appropriate
  12. Defused a frustrated customer
  13. Said "I can assist you by..."
  14. Introduced yourself to 1 person you don't know
  15. Used a cheerful voice
  16. Used the customers name
  17. Completed 3 requests
  18. Show confidence in your answers
  19. Wore badge all day
  20. Told the customer about the portal
  21. Clocked in at least one minute early today
  22. Asked: "Can I put you on hold please?"
  23. Left good notes on 10 accounts in a row
  24. Said "I hope you have a great day!"