Said"I hopeyou have agreat day!"Used anupbeattone ofvoiceClocked inat leastone minuteearly todaySaid:"Weappreciateyourbusiness"Used acheerfulvoiceCompleted3 requestsWorebadgeall daySaid"I hope Iwas able tohelp you"Used thecustomersnameSaid"I canassist youby..."AskedappropriatequestionsUsedpolitephrasesSaid"What Ican dois..."Said:"Thankyou forcalling"Expressedwillingnessto helpShowconfidencein youranswersAsked:"Can I putyou on holdplease?"Asked:"Is thereanything that Ican help youwith?:Defused afrustratedcustomerApologizedwhenappropriateLeft goodnotes on 10accounts ina rowTold thecustomerabout theportalIntroducedyourself to 1person youdon't knowRemainedcalm withan upsetcustomerSaid"I hopeyou have agreat day!"Used anupbeattone ofvoiceClocked inat leastone minuteearly todaySaid:"Weappreciateyourbusiness"Used acheerfulvoiceCompleted3 requestsWorebadgeall daySaid"I hope Iwas able tohelp you"Used thecustomersnameSaid"I canassist youby..."AskedappropriatequestionsUsedpolitephrasesSaid"What Ican dois..."Said:"Thankyou forcalling"Expressedwillingnessto helpShowconfidencein youranswersAsked:"Can I putyou on holdplease?"Asked:"Is thereanything that Ican help youwith?:Defused afrustratedcustomerApologizedwhenappropriateLeft goodnotes on 10accounts ina rowTold thecustomerabout theportalIntroducedyourself to 1person youdon't knowRemainedcalm withan upsetcustomer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I hope you have a great day!"
  2. Used an upbeat tone of voice
  3. Clocked in at least one minute early today
  4. Said: "We appreciate your business"
  5. Used a cheerful voice
  6. Completed 3 requests
  7. Wore badge all day
  8. Said "I hope I was able to help you"
  9. Used the customers name
  10. Said "I can assist you by..."
  11. Asked appropriate questions
  12. Used polite phrases
  13. Said "What I can do is..."
  14. Said: "Thank you for calling"
  15. Expressed willingness to help
  16. Show confidence in your answers
  17. Asked: "Can I put you on hold please?"
  18. Asked: "Is there anything that I can help you with?:
  19. Defused a frustrated customer
  20. Apologized when appropriate
  21. Left good notes on 10 accounts in a row
  22. Told the customer about the portal
  23. Introduced yourself to 1 person you don't know
  24. Remained calm with an upset customer