Asked:"Can I putyou on holdplease?"Said"I canassist youby..."Said"I hopeyou have agreat day!"Said"What Ican dois..."Said"I hope Iwas able tohelp you"Worebadgeall daySaid:"Weappreciateyourbusiness"Left goodnotes on 10accounts ina rowUsedpolitephrasesShowconfidencein youranswersClocked inat leastone minuteearly todayUsed anupbeattone ofvoiceCompleted3 requestsTold thecustomerabout theportalSaid:"Thankyou forcalling"Used thecustomersnameRemainedcalm withan upsetcustomerApologizedwhenappropriateExpressedwillingnessto helpUsed acheerfulvoiceAsked:"Is thereanything that Ican help youwith?:AskedappropriatequestionsDefused afrustratedcustomerIntroducedyourself to 1person youdon't knowAsked:"Can I putyou on holdplease?"Said"I canassist youby..."Said"I hopeyou have agreat day!"Said"What Ican dois..."Said"I hope Iwas able tohelp you"Worebadgeall daySaid:"Weappreciateyourbusiness"Left goodnotes on 10accounts ina rowUsedpolitephrasesShowconfidencein youranswersClocked inat leastone minuteearly todayUsed anupbeattone ofvoiceCompleted3 requestsTold thecustomerabout theportalSaid:"Thankyou forcalling"Used thecustomersnameRemainedcalm withan upsetcustomerApologizedwhenappropriateExpressedwillingnessto helpUsed acheerfulvoiceAsked:"Is thereanything that Ican help youwith?:AskedappropriatequestionsDefused afrustratedcustomerIntroducedyourself to 1person youdon't know

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked: "Can I put you on hold please?"
  2. Said "I can assist you by..."
  3. Said "I hope you have a great day!"
  4. Said "What I can do is..."
  5. Said "I hope I was able to help you"
  6. Wore badge all day
  7. Said: "We appreciate your business"
  8. Left good notes on 10 accounts in a row
  9. Used polite phrases
  10. Show confidence in your answers
  11. Clocked in at least one minute early today
  12. Used an upbeat tone of voice
  13. Completed 3 requests
  14. Told the customer about the portal
  15. Said: "Thank you for calling"
  16. Used the customers name
  17. Remained calm with an upset customer
  18. Apologized when appropriate
  19. Expressed willingness to help
  20. Used a cheerful voice
  21. Asked: "Is there anything that I can help you with?:
  22. Asked appropriate questions
  23. Defused a frustrated customer
  24. Introduced yourself to 1 person you don't know