Defused afrustratedcustomerSaid:"Thankyou forcalling"Worebadgeall daySaid"I hope Iwas able tohelp you"Showconfidencein youranswersExpressedwillingnessto helpAskedappropriatequestionsIntroducedyourself to 1person youdon't knowApologizedwhenappropriateClocked inat leastone minuteearly todayUsed acheerfulvoiceUsed anupbeattone ofvoiceSaid"I canassist youby..."Asked:"Is thereanything that Ican help youwith?:Said"I hopeyou have agreat day!"Used thecustomersnameSaid:"Weappreciateyourbusiness"UsedpolitephrasesSaid"What Ican dois..."Completed3 requestsRemainedcalm withan upsetcustomerLeft goodnotes on 10accounts ina rowTold thecustomerabout theportalAsked:"Can I putyou on holdplease?"Defused afrustratedcustomerSaid:"Thankyou forcalling"Worebadgeall daySaid"I hope Iwas able tohelp you"Showconfidencein youranswersExpressedwillingnessto helpAskedappropriatequestionsIntroducedyourself to 1person youdon't knowApologizedwhenappropriateClocked inat leastone minuteearly todayUsed acheerfulvoiceUsed anupbeattone ofvoiceSaid"I canassist youby..."Asked:"Is thereanything that Ican help youwith?:Said"I hopeyou have agreat day!"Used thecustomersnameSaid:"Weappreciateyourbusiness"UsedpolitephrasesSaid"What Ican dois..."Completed3 requestsRemainedcalm withan upsetcustomerLeft goodnotes on 10accounts ina rowTold thecustomerabout theportalAsked:"Can I putyou on holdplease?"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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