Remainedcalm withan upsetcustomerSaid"What Ican dois..."Said:"Thankyou forcalling"Said"I hope Iwas able tohelp you"Worebadgeall dayClocked inat leastone minuteearly todayIntroducedyourself to 1person youdon't knowSaid"I canassist youby..."ApologizedwhenappropriateExpressedwillingnessto helpUsedpolitephrasesSaid"I hopeyou have agreat day!"Used acheerfulvoiceDefused afrustratedcustomerShowconfidencein youranswersUsed thecustomersnameAsked:"Can I putyou on holdplease?"Said:"Weappreciateyourbusiness"Completed3 requestsTold thecustomerabout theportalAskedappropriatequestionsLeft goodnotes on 10accounts ina rowUsed anupbeattone ofvoiceAsked:"Is thereanything that Ican help youwith?:Remainedcalm withan upsetcustomerSaid"What Ican dois..."Said:"Thankyou forcalling"Said"I hope Iwas able tohelp you"Worebadgeall dayClocked inat leastone minuteearly todayIntroducedyourself to 1person youdon't knowSaid"I canassist youby..."ApologizedwhenappropriateExpressedwillingnessto helpUsedpolitephrasesSaid"I hopeyou have agreat day!"Used acheerfulvoiceDefused afrustratedcustomerShowconfidencein youranswersUsed thecustomersnameAsked:"Can I putyou on holdplease?"Said:"Weappreciateyourbusiness"Completed3 requestsTold thecustomerabout theportalAskedappropriatequestionsLeft goodnotes on 10accounts ina rowUsed anupbeattone ofvoiceAsked:"Is thereanything that Ican help youwith?:

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Remained calm with an upset customer
  2. Said "What I can do is..."
  3. Said: "Thank you for calling"
  4. Said "I hope I was able to help you"
  5. Wore badge all day
  6. Clocked in at least one minute early today
  7. Introduced yourself to 1 person you don't know
  8. Said "I can assist you by..."
  9. Apologized when appropriate
  10. Expressed willingness to help
  11. Used polite phrases
  12. Said "I hope you have a great day!"
  13. Used a cheerful voice
  14. Defused a frustrated customer
  15. Show confidence in your answers
  16. Used the customers name
  17. Asked: "Can I put you on hold please?"
  18. Said: "We appreciate your business"
  19. Completed 3 requests
  20. Told the customer about the portal
  21. Asked appropriate questions
  22. Left good notes on 10 accounts in a row
  23. Used an upbeat tone of voice
  24. Asked: "Is there anything that I can help you with?: