(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the customers name
Expressed willingness to help
Said
"What I can do is..."
Used a cheerful voice
Asked:
"Can I put you on hold please?"
Told the customer about the portal
Defused a frustrated customer
Asked:
"Is there anything that I can help you with?:
