Said"I canassist youby..."AskedappropriatequestionsApologizedwhenappropriateTold thecustomerabout theportalUsed anupbeattone ofvoiceClocked inat leastone minuteearly todayCompleted3 requestsLeft goodnotes on 10accounts ina rowAsked:"Is thereanything that Ican help youwith?:Said:"Thankyou forcalling"Used thecustomersnameIntroducedyourself to 1person youdon't knowUsedpolitephrasesSaid"I hopeyou have agreat day!"Said"What Ican dois..."Expressedwillingnessto helpRemainedcalm withan upsetcustomerDefused afrustratedcustomerSaid"I hope Iwas able tohelp you"Said:"Weappreciateyourbusiness"Used acheerfulvoiceShowconfidencein youranswersWorebadgeall dayAsked:"Can I putyou on holdplease?"Said"I canassist youby..."AskedappropriatequestionsApologizedwhenappropriateTold thecustomerabout theportalUsed anupbeattone ofvoiceClocked inat leastone minuteearly todayCompleted3 requestsLeft goodnotes on 10accounts ina rowAsked:"Is thereanything that Ican help youwith?:Said:"Thankyou forcalling"Used thecustomersnameIntroducedyourself to 1person youdon't knowUsedpolitephrasesSaid"I hopeyou have agreat day!"Said"What Ican dois..."Expressedwillingnessto helpRemainedcalm withan upsetcustomerDefused afrustratedcustomerSaid"I hope Iwas able tohelp you"Said:"Weappreciateyourbusiness"Used acheerfulvoiceShowconfidencein youranswersWorebadgeall dayAsked:"Can I putyou on holdplease?"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Said "I can assist you by..."
  2. Asked appropriate questions
  3. Apologized when appropriate
  4. Told the customer about the portal
  5. Used an upbeat tone of voice
  6. Clocked in at least one minute early today
  7. Completed 3 requests
  8. Left good notes on 10 accounts in a row
  9. Asked: "Is there anything that I can help you with?:
  10. Said: "Thank you for calling"
  11. Used the customers name
  12. Introduced yourself to 1 person you don't know
  13. Used polite phrases
  14. Said "I hope you have a great day!"
  15. Said "What I can do is..."
  16. Expressed willingness to help
  17. Remained calm with an upset customer
  18. Defused a frustrated customer
  19. Said "I hope I was able to help you"
  20. Said: "We appreciate your business"
  21. Used a cheerful voice
  22. Show confidence in your answers
  23. Wore badge all day
  24. Asked: "Can I put you on hold please?"