(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the customers name
Apologized when appropriate
Used polite phrases
Wore badge all day
Said
"What I can do is..."
Said
"I can assist you by..."
Defused a frustrated customer
Said:
"Thank you for calling"
Introduced yourself to 1 person you don't know
Said
"I hope you have a great day!"
Show confidence in your answers
Expressed willingness to help
Said
"I hope I was able to help you"
Told the customer about the portal
Said:
"We appreciate your business"
Used an upbeat tone of voice
Asked appropriate questions
Clocked in at least one minute early today
Left good notes on 10 accounts in a row
Remained calm with an upset customer
Asked:
"Is there anything that I can help you with?:
