UsedpolitephrasesRemainedcalm withan upsetcustomerSaid"What Ican dois..."Worebadgeall dayAsked:"Can I putyou on holdplease?"Asked:"Is thereanything that Ican help youwith?:Showconfidencein youranswersSaid"I hopeyou have agreat day!"Expressedwillingnessto helpSaid"I hope Iwas able tohelp you"Used thecustomersnameLeft goodnotes on 10accounts ina rowIntroducedyourself to 1person youdon't knowDefused afrustratedcustomerUsed anupbeattone ofvoiceSaid:"Weappreciateyourbusiness"Used acheerfulvoiceSaid"I canassist youby..."AskedappropriatequestionsCompleted3 requestsApologizedwhenappropriateClocked inat leastone minuteearly todayTold thecustomerabout theportalSaid:"Thankyou forcalling"UsedpolitephrasesRemainedcalm withan upsetcustomerSaid"What Ican dois..."Worebadgeall dayAsked:"Can I putyou on holdplease?"Asked:"Is thereanything that Ican help youwith?:Showconfidencein youranswersSaid"I hopeyou have agreat day!"Expressedwillingnessto helpSaid"I hope Iwas able tohelp you"Used thecustomersnameLeft goodnotes on 10accounts ina rowIntroducedyourself to 1person youdon't knowDefused afrustratedcustomerUsed anupbeattone ofvoiceSaid:"Weappreciateyourbusiness"Used acheerfulvoiceSaid"I canassist youby..."AskedappropriatequestionsCompleted3 requestsApologizedwhenappropriateClocked inat leastone minuteearly todayTold thecustomerabout theportalSaid:"Thankyou forcalling"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used polite phrases
  2. Remained calm with an upset customer
  3. Said "What I can do is..."
  4. Wore badge all day
  5. Asked: "Can I put you on hold please?"
  6. Asked: "Is there anything that I can help you with?:
  7. Show confidence in your answers
  8. Said "I hope you have a great day!"
  9. Expressed willingness to help
  10. Said "I hope I was able to help you"
  11. Used the customers name
  12. Left good notes on 10 accounts in a row
  13. Introduced yourself to 1 person you don't know
  14. Defused a frustrated customer
  15. Used an upbeat tone of voice
  16. Said: "We appreciate your business"
  17. Used a cheerful voice
  18. Said "I can assist you by..."
  19. Asked appropriate questions
  20. Completed 3 requests
  21. Apologized when appropriate
  22. Clocked in at least one minute early today
  23. Told the customer about the portal
  24. Said: "Thank you for calling"