Asked:"Is thereanything that Ican help youwith?:Defused afrustratedcustomerSaid:"Thankyou forcalling"Used acheerfulvoiceSaid"What Ican dois..."Said"I hopeyou have agreat day!"Used anupbeattone ofvoiceAskedappropriatequestionsSaid"I hope Iwas able tohelp you"Completed3 requestsShowconfidencein youranswersTold thecustomerabout theportalApologizedwhenappropriateAsked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly todayWorebadgeall dayRemainedcalm withan upsetcustomerSaid"I canassist youby..."Said:"Weappreciateyourbusiness"Used thecustomersnameUsedpolitephrasesLeft goodnotes on 10accounts ina rowExpressedwillingnessto helpIntroducedyourself to 1person youdon't knowAsked:"Is thereanything that Ican help youwith?:Defused afrustratedcustomerSaid:"Thankyou forcalling"Used acheerfulvoiceSaid"What Ican dois..."Said"I hopeyou have agreat day!"Used anupbeattone ofvoiceAskedappropriatequestionsSaid"I hope Iwas able tohelp you"Completed3 requestsShowconfidencein youranswersTold thecustomerabout theportalApologizedwhenappropriateAsked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly todayWorebadgeall dayRemainedcalm withan upsetcustomerSaid"I canassist youby..."Said:"Weappreciateyourbusiness"Used thecustomersnameUsedpolitephrasesLeft goodnotes on 10accounts ina rowExpressedwillingnessto helpIntroducedyourself to 1person youdon't know

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked: "Is there anything that I can help you with?:
  2. Defused a frustrated customer
  3. Said: "Thank you for calling"
  4. Used a cheerful voice
  5. Said "What I can do is..."
  6. Said "I hope you have a great day!"
  7. Used an upbeat tone of voice
  8. Asked appropriate questions
  9. Said "I hope I was able to help you"
  10. Completed 3 requests
  11. Show confidence in your answers
  12. Told the customer about the portal
  13. Apologized when appropriate
  14. Asked: "Can I put you on hold please?"
  15. Clocked in at least one minute early today
  16. Wore badge all day
  17. Remained calm with an upset customer
  18. Said "I can assist you by..."
  19. Said: "We appreciate your business"
  20. Used the customers name
  21. Used polite phrases
  22. Left good notes on 10 accounts in a row
  23. Expressed willingness to help
  24. Introduced yourself to 1 person you don't know