(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the customers name
Said:
"Thank you for calling"
Expressed willingness to help
Introduced yourself to 1 person you don't know
Asked appropriate questions
Said:
"We appreciate your business"
Show confidence in your answers
Said
"What I can do is..."
Wore badge all day
Apologized when appropriate
Asked:
"Can I put you on hold please?"
Remained calm with an upset customer
Clocked in at least one minute early today
Said
"I can assist you by..."
Said
"I hope I was able to help you"
Defused a frustrated customer
Left good notes on 10 accounts in a row
Told the customer about the portal
Used an upbeat tone of voice
Asked:
"Is there anything that I can help you with?:
