(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Remained calm with an upset customer
Said:
"We appreciate your business"
Asked:
"Can I put you on hold please?"
Wore badge all day
Apologized when appropriate
Completed 3 requests
Used an upbeat tone of voice
Used a cheerful voice
Said
"What I can do is..."
Used the customers name
Introduced yourself to 1 person you don't know
Said
"I hope I was able to help you"
Told the customer about the portal
Clocked in at least one minute early today
Show confidence in your answers
Said
"I hope you have a great day!"
Asked:
"Is there anything that I can help you with?:
