Introducedyourself to 1person youdon't knowTold thecustomerabout theportalSaid:"Thankyou forcalling"Used anupbeattone ofvoiceCompleted3 requestsSaid"What Ican dois..."ApologizedwhenappropriateRemainedcalm withan upsetcustomerAskedappropriatequestionsUsed acheerfulvoiceSaid"I hope Iwas able tohelp you"UsedpolitephrasesLeft goodnotes on 10accounts ina rowSaid"I canassist youby..."Asked:"Is thereanything that Ican help youwith?:Asked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly todayExpressedwillingnessto helpDefused afrustratedcustomerSaid"I hopeyou have agreat day!"Showconfidencein youranswersWorebadgeall daySaid:"Weappreciateyourbusiness"Used thecustomersnameIntroducedyourself to 1person youdon't knowTold thecustomerabout theportalSaid:"Thankyou forcalling"Used anupbeattone ofvoiceCompleted3 requestsSaid"What Ican dois..."ApologizedwhenappropriateRemainedcalm withan upsetcustomerAskedappropriatequestionsUsed acheerfulvoiceSaid"I hope Iwas able tohelp you"UsedpolitephrasesLeft goodnotes on 10accounts ina rowSaid"I canassist youby..."Asked:"Is thereanything that Ican help youwith?:Asked:"Can I putyou on holdplease?"Clocked inat leastone minuteearly todayExpressedwillingnessto helpDefused afrustratedcustomerSaid"I hopeyou have agreat day!"Showconfidencein youranswersWorebadgeall daySaid:"Weappreciateyourbusiness"Used thecustomersname

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduced yourself to 1 person you don't know
  2. Told the customer about the portal
  3. Said: "Thank you for calling"
  4. Used an upbeat tone of voice
  5. Completed 3 requests
  6. Said "What I can do is..."
  7. Apologized when appropriate
  8. Remained calm with an upset customer
  9. Asked appropriate questions
  10. Used a cheerful voice
  11. Said "I hope I was able to help you"
  12. Used polite phrases
  13. Left good notes on 10 accounts in a row
  14. Said "I can assist you by..."
  15. Asked: "Is there anything that I can help you with?:
  16. Asked: "Can I put you on hold please?"
  17. Clocked in at least one minute early today
  18. Expressed willingness to help
  19. Defused a frustrated customer
  20. Said "I hope you have a great day!"
  21. Show confidence in your answers
  22. Wore badge all day
  23. Said: "We appreciate your business"
  24. Used the customers name