(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used a cheerful voice
Said
"What I can do is..."
Used the customers name
Introduced yourself to 1 person you don't know
Wore badge all day
Said:
"Thank you for calling"
Told the customer about the portal
Defused a frustrated customer
Apologized when appropriate
Clocked in at least one minute early today
Said
"I can assist you by..."
Show confidence in your answers
Expressed willingness to help
Completed 3 requests
Said:
"We appreciate your business"
Remained calm with an upset customer
Asked appropriate questions
Asked:
"Is there anything that I can help you with?:
