Left goodnotes on 10accounts ina rowSaid"I hope Iwas able tohelp you"Worebadgeall dayIntroducedyourself to 1person youdon't knowAsked:"Can I putyou on holdplease?"ApologizedwhenappropriateTold thecustomerabout theportalClocked inat leastone minuteearly todaySaid"I hopeyou have agreat day!"Showconfidencein youranswersSaid"I canassist youby..."UsedpolitephrasesUsed anupbeattone ofvoiceSaid:"Weappreciateyourbusiness"Said"What Ican dois..."Completed3 requestsAskedappropriatequestionsAsked:"Is thereanything that Ican help youwith?:Expressedwillingnessto helpUsed thecustomersnameDefused afrustratedcustomerRemainedcalm withan upsetcustomerSaid:"Thankyou forcalling"Used acheerfulvoiceLeft goodnotes on 10accounts ina rowSaid"I hope Iwas able tohelp you"Worebadgeall dayIntroducedyourself to 1person youdon't knowAsked:"Can I putyou on holdplease?"ApologizedwhenappropriateTold thecustomerabout theportalClocked inat leastone minuteearly todaySaid"I hopeyou have agreat day!"Showconfidencein youranswersSaid"I canassist youby..."UsedpolitephrasesUsed anupbeattone ofvoiceSaid:"Weappreciateyourbusiness"Said"What Ican dois..."Completed3 requestsAskedappropriatequestionsAsked:"Is thereanything that Ican help youwith?:Expressedwillingnessto helpUsed thecustomersnameDefused afrustratedcustomerRemainedcalm withan upsetcustomerSaid:"Thankyou forcalling"Used acheerfulvoice

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left good notes on 10 accounts in a row
  2. Said "I hope I was able to help you"
  3. Wore badge all day
  4. Introduced yourself to 1 person you don't know
  5. Asked: "Can I put you on hold please?"
  6. Apologized when appropriate
  7. Told the customer about the portal
  8. Clocked in at least one minute early today
  9. Said "I hope you have a great day!"
  10. Show confidence in your answers
  11. Said "I can assist you by..."
  12. Used polite phrases
  13. Used an upbeat tone of voice
  14. Said: "We appreciate your business"
  15. Said "What I can do is..."
  16. Completed 3 requests
  17. Asked appropriate questions
  18. Asked: "Is there anything that I can help you with?:
  19. Expressed willingness to help
  20. Used the customers name
  21. Defused a frustrated customer
  22. Remained calm with an upset customer
  23. Said: "Thank you for calling"
  24. Used a cheerful voice