(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Client asks if we have payment plans
Client asks how to work the coffee machine
You sell Pill Assist/Pockets
You add a new pet profile picture using Retriever App
Two no shows in one shift
Client offers praise and thanks to the team.
Someone needs a same day appointment but we're booked
Client drops off fecal sample because they received a reminder
Client mispronounces Simparica
You got the TMI client (shares life story)
You signed somone up for CareClub
Extra pet brought for appointment
Client comes to pick up meds before they are ready
Someone curses at you on the phone or in person
Client leaves phone in lobby when they go into exam room
Client upset about a wait time
Client used cash as payment
Someone hangs up on you on the phone
You schedule a first exam for a new adoption : )
You check out a non-wellness visit without having to verify charges, fix orange pencils, or find out any follow-up info
Paper jam in the printer
A CSR pages someone to the wrong extension
Client wants to make sure we do a nail trim!
You organize a referral to Blue Pearl
Client knocking on/trying to open door before or after opening
Client brings goodies
Patient begs for treats at the desk
Woofware has an unexpected error
You book a triple- petter
Client 10 minutes late for appt
Cat not in a carrier
You are asked to provide advice for patient we've never seen
Client lets dog on retractable leash walk around lobby
Pet accident in lobby that client doesn't mention
Client says they do not need prevention for indoor pets
