Ask a teammember from MLCor SC if they haveany fun plans forthe weekend.Learn afun factaboutAndyReview aprocedurein the RBParticipatein D&ITrainingTalk toJohnaboutbikesPost anacknowledgementor shout out!Complete aCornerstonecourseLearn afun factaboutSarahHelp someonewith a taskfrom MLC orService CenterHelp someonewith a taskfrom MLC orServiceCenter,Complete aCornerstonecourseHelp someonewith a taskfrom MLC orService CenterLearn afun factaboutJessicaComplete aCornerstonecourseLearn afun factaboutJohnRead the mostrecent CASHAnnouncementsConnect witha teammemberfrom theMLC or SCComplete aCornerstonecourseTake abreakoutsideSend aprocedureto a teammemberAsk a teammemberfrom MLC orSC how theirday is goingComplete 2Eltropy IntentUpdates orComplete twocall evaluationsCompletea NinjiocourseTake abreakoutside Ask a teammember from MLCor SC if they haveany fun plans forthe weekend.Learn afun factaboutAndyReview aprocedurein the RBParticipatein D&ITrainingTalk toJohnaboutbikesPost anacknowledgementor shout out!Complete aCornerstonecourseLearn afun factaboutSarahHelp someonewith a taskfrom MLC orService CenterHelp someonewith a taskfrom MLC orServiceCenter,Complete aCornerstonecourseHelp someonewith a taskfrom MLC orService CenterLearn afun factaboutJessicaComplete aCornerstonecourseLearn afun factaboutJohnRead the mostrecent CASHAnnouncementsConnect witha teammemberfrom theMLC or SCComplete aCornerstonecourseTake abreakoutsideSend aprocedureto a teammemberAsk a teammemberfrom MLC orSC how theirday is goingComplete 2Eltropy IntentUpdates orComplete twocall evaluationsCompletea NinjiocourseTake abreakoutside

Contact Center Operations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a team member from MLC or SC if they have any fun plans for the weekend.
  2. Learn a fun fact about Andy
  3. Review a procedure in the RB
  4. Participate in D&I Training
  5. Talk to John about bikes
  6. Post an acknowledgement or shout out!
  7. Complete a Cornerstone course
  8. Learn a fun fact about Sarah
  9. Help someone with a task from MLC or Service Center
  10. Help someone with a task from MLC or Service Center,
  11. Complete a Cornerstone course
  12. Help someone with a task from MLC or Service Center
  13. Learn a fun fact about Jessica
  14. Complete a Cornerstone course
  15. Learn a fun fact about John
  16. Read the most recent CASH Announcements
  17. Connect with a team member from the MLC or SC
  18. Complete a Cornerstone course
  19. Take a break outside
  20. Send a procedure to a team member
  21. Ask a team member from MLC or SC how their day is going
  22. Complete 2 Eltropy Intent Updates or Complete two call evaluations
  23. Complete a Ninjio course
  24. Take a break outside