Ask a teammemberfrom MLC orSC how theirday is goingPost anacknowledgementor shout out! Ask a teammember from MLCor SC if they haveany fun plans forthe weekend.Learn afun factaboutAndyReview aprocedurein the RBComplete aCornerstonecourseComplete 2Eltropy IntentUpdates orComplete twocall evaluationsLearn afun factaboutJohnTake abreakoutsideTalk toJohnaboutbikesParticipatein D&ITrainingCompletea NinjiocourseHelp someonewith a taskfrom MLC orService CenterHelp someonewith a taskfrom MLC orServiceCenter,Read the mostrecent CASHAnnouncementsLearn afun factaboutJessicaHelp someonewith a taskfrom MLC orService CenterComplete aCornerstonecourseConnect witha teammemberfrom theMLC or SCComplete aCornerstonecourseTake abreakoutsideLearn afun factaboutSarahSend aprocedureto a teammemberComplete aCornerstonecourseAsk a teammemberfrom MLC orSC how theirday is goingPost anacknowledgementor shout out! Ask a teammember from MLCor SC if they haveany fun plans forthe weekend.Learn afun factaboutAndyReview aprocedurein the RBComplete aCornerstonecourseComplete 2Eltropy IntentUpdates orComplete twocall evaluationsLearn afun factaboutJohnTake abreakoutsideTalk toJohnaboutbikesParticipatein D&ITrainingCompletea NinjiocourseHelp someonewith a taskfrom MLC orService CenterHelp someonewith a taskfrom MLC orServiceCenter,Read the mostrecent CASHAnnouncementsLearn afun factaboutJessicaHelp someonewith a taskfrom MLC orService CenterComplete aCornerstonecourseConnect witha teammemberfrom theMLC or SCComplete aCornerstonecourseTake abreakoutsideLearn afun factaboutSarahSend aprocedureto a teammemberComplete aCornerstonecourse

Contact Center Operations - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a team member from MLC or SC how their day is going
  2. Post an acknowledgement or shout out!
  3. Ask a team member from MLC or SC if they have any fun plans for the weekend.
  4. Learn a fun fact about Andy
  5. Review a procedure in the RB
  6. Complete a Cornerstone course
  7. Complete 2 Eltropy Intent Updates or Complete two call evaluations
  8. Learn a fun fact about John
  9. Take a break outside
  10. Talk to John about bikes
  11. Participate in D&I Training
  12. Complete a Ninjio course
  13. Help someone with a task from MLC or Service Center
  14. Help someone with a task from MLC or Service Center,
  15. Read the most recent CASH Announcements
  16. Learn a fun fact about Jessica
  17. Help someone with a task from MLC or Service Center
  18. Complete a Cornerstone course
  19. Connect with a team member from the MLC or SC
  20. Complete a Cornerstone course
  21. Take a break outside
  22. Learn a fun fact about Sarah
  23. Send a procedure to a team member
  24. Complete a Cornerstone course