(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What are IH's Mission/Values?
How do HVRs help us own the member journey?
What does "advocate" mean to you?
What are probing questions and why are they important?
A member is asking about the cost of a procedure but doesn’t know the exact details. How do you ensure you own their journey and give a white-glove experience? enav & pnav member
I am contacting you to know what my copay is for my PCP. I am VPC eligible. How can you own my overall journey (regardless of customer)
Share an scenario where you owned a member's journey.
What is an example of an open ended question and a closed ended question
