Fixedsomethingmanually thatan automaticscript brokeHelpedsomeoneactively ina meetingResetsomeone'sMFASet up a newlaptop forsomeone whojust received anew onerecentlyFixedsomeone'ssound notworking byswitching theoutput deviceGot stoppedin thehallway to fixsomething"real quick"Fixed anemail/TeamsissueGotghostedby anend-userFixed thestatic DNSissue throughControl PanelReconnectedsomeone to theWi-Fi becausethey can't figureout howCompletedanoffboard oronboardGotDarktracedwhile helpingsomeoneFixed thecameradisplay ortablets in theDC officeRestart a PCthat someoneswore theyalreadyrestarted butdidn'tFixed an out ofsupport devicebecause wehave no choiceSet up a deskfor someonethat alreadyhad an officebut got movedrandomlyReplaceda workingperipheralRan firmwareupdates to fixa problemwith audio orvideoSent a ticketto Chadbecause he'sthe DTRWizardHelped adirector orexecutiveReinstalledanapplicationFixed atemporaryprofileerrorTyped adminpasswordwrong morethan onceGot told byanotherdepartment thatthis is clearlyan IT issuewhen its notGotinterruptedby a user atlunch or on abreakRe-enabledan accountthat wasdisabled dueto inactivityGot ignored byeveryone afterasking an IT-relatedquestion inTeamsTurned on aLine DisplayComputer/TVthat shut offrandomlyReset apassword fora productionemployeeFixedsomethingmanually thatan automaticscript brokeHelpedsomeoneactively ina meetingResetsomeone'sMFASet up a newlaptop forsomeone whojust received anew onerecentlyFixedsomeone'ssound notworking byswitching theoutput deviceGot stoppedin thehallway to fixsomething"real quick"Fixed anemail/TeamsissueGotghostedby anend-userFixed thestatic DNSissue throughControl PanelReconnectedsomeone to theWi-Fi becausethey can't figureout howCompletedanoffboard oronboardGotDarktracedwhile helpingsomeoneFixed thecameradisplay ortablets in theDC officeRestart a PCthat someoneswore theyalreadyrestarted butdidn'tFixed an out ofsupport devicebecause wehave no choiceSet up a deskfor someonethat alreadyhad an officebut got movedrandomlyReplaceda workingperipheralRan firmwareupdates to fixa problemwith audio orvideoSent a ticketto Chadbecause he'sthe DTRWizardHelped adirector orexecutiveReinstalledanapplicationFixed atemporaryprofileerrorTyped adminpasswordwrong morethan onceGot told byanotherdepartment thatthis is clearlyan IT issuewhen its notGotinterruptedby a user atlunch or on abreakRe-enabledan accountthat wasdisabled dueto inactivityGot ignored byeveryone afterasking an IT-relatedquestion inTeamsTurned on aLine DisplayComputer/TVthat shut offrandomlyReset apassword fora productionemployee

CNG IT Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fixed something manually that an automatic script broke
  2. Helped someone actively in a meeting
  3. Reset someone's MFA
  4. Set up a new laptop for someone who just received a new one recently
  5. Fixed someone's sound not working by switching the output device
  6. Got stopped in the hallway to fix something "real quick"
  7. Fixed an email/Teams issue
  8. Got ghosted by an end-user
  9. Fixed the static DNS issue through Control Panel
  10. Reconnected someone to the Wi-Fi because they can't figure out how
  11. Completed an offboard or onboard
  12. Got Darktraced while helping someone
  13. Fixed the camera display or tablets in the DC office
  14. Restart a PC that someone swore they already restarted but didn't
  15. Fixed an out of support device because we have no choice
  16. Set up a desk for someone that already had an office but got moved randomly
  17. Replaced a working peripheral
  18. Ran firmware updates to fix a problem with audio or video
  19. Sent a ticket to Chad because he's the DTR Wizard
  20. Helped a director or executive
  21. Reinstalled an application
  22. Fixed a temporary profile error
  23. Typed admin password wrong more than once
  24. Got told by another department that this is clearly an IT issue when its not
  25. Got interrupted by a user at lunch or on a break
  26. Re-enabled an account that was disabled due to inactivity
  27. Got ignored by everyone after asking an IT-related question in Teams
  28. Turned on a Line Display Computer/TV that shut off randomly
  29. Reset a password for a production employee