Reset apassword fora productionemployeeFixed an out ofsupport devicebecause wehave no choiceHelped adirector orexecutiveFixed thecameradisplay ortablets in theDC officeTurned on aLine DisplayComputer/TVthat shut offrandomlyGot ignored byeveryone afterasking an IT-relatedquestion inTeamsGot stoppedin thehallway to fixsomething"real quick"GotDarktracedwhile helpingsomeoneRestart a PCthat someoneswore theyalreadyrestarted butdidn'tReplaceda workingperipheralFixedsomethingmanually thatan automaticscript brokeCompletedanoffboard oronboardGot told byanotherdepartment thatthis is clearlyan IT issuewhen its notGotinterruptedby a user atlunch or on abreakReinstalledanapplicationGotghostedby anend-userSent a ticketto Chadbecause he'sthe DTRWizardReconnectedsomeone to theWi-Fi becausethey can't figureout howHelpedsomeoneactively ina meetingSet up a deskfor someonethat alreadyhad an officebut got movedrandomlyFixed atemporaryprofileerrorResetsomeone'sMFAFixedsomeone'ssound notworking byswitching theoutput deviceRe-enabledan accountthat wasdisabled dueto inactivityFixed thestatic DNSissue throughControl PanelRan firmwareupdates to fixa problemwith audio orvideoFixed anemail/TeamsissueSet up a newlaptop forsomeone whojust received anew onerecentlyTyped adminpasswordwrong morethan onceReset apassword fora productionemployeeFixed an out ofsupport devicebecause wehave no choiceHelped adirector orexecutiveFixed thecameradisplay ortablets in theDC officeTurned on aLine DisplayComputer/TVthat shut offrandomlyGot ignored byeveryone afterasking an IT-relatedquestion inTeamsGot stoppedin thehallway to fixsomething"real quick"GotDarktracedwhile helpingsomeoneRestart a PCthat someoneswore theyalreadyrestarted butdidn'tReplaceda workingperipheralFixedsomethingmanually thatan automaticscript brokeCompletedanoffboard oronboardGot told byanotherdepartment thatthis is clearlyan IT issuewhen its notGotinterruptedby a user atlunch or on abreakReinstalledanapplicationGotghostedby anend-userSent a ticketto Chadbecause he'sthe DTRWizardReconnectedsomeone to theWi-Fi becausethey can't figureout howHelpedsomeoneactively ina meetingSet up a deskfor someonethat alreadyhad an officebut got movedrandomlyFixed atemporaryprofileerrorResetsomeone'sMFAFixedsomeone'ssound notworking byswitching theoutput deviceRe-enabledan accountthat wasdisabled dueto inactivityFixed thestatic DNSissue throughControl PanelRan firmwareupdates to fixa problemwith audio orvideoFixed anemail/TeamsissueSet up a newlaptop forsomeone whojust received anew onerecentlyTyped adminpasswordwrong morethan once

CNG IT Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reset a password for a production employee
  2. Fixed an out of support device because we have no choice
  3. Helped a director or executive
  4. Fixed the camera display or tablets in the DC office
  5. Turned on a Line Display Computer/TV that shut off randomly
  6. Got ignored by everyone after asking an IT-related question in Teams
  7. Got stopped in the hallway to fix something "real quick"
  8. Got Darktraced while helping someone
  9. Restart a PC that someone swore they already restarted but didn't
  10. Replaced a working peripheral
  11. Fixed something manually that an automatic script broke
  12. Completed an offboard or onboard
  13. Got told by another department that this is clearly an IT issue when its not
  14. Got interrupted by a user at lunch or on a break
  15. Reinstalled an application
  16. Got ghosted by an end-user
  17. Sent a ticket to Chad because he's the DTR Wizard
  18. Reconnected someone to the Wi-Fi because they can't figure out how
  19. Helped someone actively in a meeting
  20. Set up a desk for someone that already had an office but got moved randomly
  21. Fixed a temporary profile error
  22. Reset someone's MFA
  23. Fixed someone's sound not working by switching the output device
  24. Re-enabled an account that was disabled due to inactivity
  25. Fixed the static DNS issue through Control Panel
  26. Ran firmware updates to fix a problem with audio or video
  27. Fixed an email/Teams issue
  28. Set up a new laptop for someone who just received a new one recently
  29. Typed admin password wrong more than once