Ran firmwareupdates to fixa problemwith audio orvideoReconnectedsomeone to theWi-Fi becausethey can't figureout howSet up a deskfor someonethat alreadyhad an officebut got movedrandomlyGot told byanotherdepartment thatthis is clearlyan IT issuewhen its notSet up a newlaptop forsomeone whojust received anew onerecentlyGotghostedby anend-userFixedsomeone'ssound notworking byswitching theoutput deviceTyped adminpasswordwrong morethan onceGot stoppedin thehallway to fixsomething"real quick"Fixed thestatic DNSissue throughControl PanelReinstalledanapplicationCompletedanoffboard oronboardRe-enabledan accountthat wasdisabled dueto inactivityHelpedsomeoneactively ina meetingFixedsomethingmanually thatan automaticscript brokeReplaceda workingperipheralGot ignored byeveryone afterasking an IT-relatedquestion inTeamsRestart a PCthat someoneswore theyalreadyrestarted butdidn'tFixed anemail/TeamsissueGotinterruptedby a user atlunch or on abreakFixed an out ofsupport devicebecause wehave no choiceSent a ticketto Chadbecause he'sthe DTRWizardFixed atemporaryprofileerrorResetsomeone'sMFAReset apassword fora productionemployeeFixed thecameradisplay ortablets in theDC officeGotDarktracedwhile helpingsomeoneTurned on aLine DisplayComputer/TVthat shut offrandomlyHelped adirector orexecutiveRan firmwareupdates to fixa problemwith audio orvideoReconnectedsomeone to theWi-Fi becausethey can't figureout howSet up a deskfor someonethat alreadyhad an officebut got movedrandomlyGot told byanotherdepartment thatthis is clearlyan IT issuewhen its notSet up a newlaptop forsomeone whojust received anew onerecentlyGotghostedby anend-userFixedsomeone'ssound notworking byswitching theoutput deviceTyped adminpasswordwrong morethan onceGot stoppedin thehallway to fixsomething"real quick"Fixed thestatic DNSissue throughControl PanelReinstalledanapplicationCompletedanoffboard oronboardRe-enabledan accountthat wasdisabled dueto inactivityHelpedsomeoneactively ina meetingFixedsomethingmanually thatan automaticscript brokeReplaceda workingperipheralGot ignored byeveryone afterasking an IT-relatedquestion inTeamsRestart a PCthat someoneswore theyalreadyrestarted butdidn'tFixed anemail/TeamsissueGotinterruptedby a user atlunch or on abreakFixed an out ofsupport devicebecause wehave no choiceSent a ticketto Chadbecause he'sthe DTRWizardFixed atemporaryprofileerrorResetsomeone'sMFAReset apassword fora productionemployeeFixed thecameradisplay ortablets in theDC officeGotDarktracedwhile helpingsomeoneTurned on aLine DisplayComputer/TVthat shut offrandomlyHelped adirector orexecutive

CNG IT Support BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ran firmware updates to fix a problem with audio or video
  2. Reconnected someone to the Wi-Fi because they can't figure out how
  3. Set up a desk for someone that already had an office but got moved randomly
  4. Got told by another department that this is clearly an IT issue when its not
  5. Set up a new laptop for someone who just received a new one recently
  6. Got ghosted by an end-user
  7. Fixed someone's sound not working by switching the output device
  8. Typed admin password wrong more than once
  9. Got stopped in the hallway to fix something "real quick"
  10. Fixed the static DNS issue through Control Panel
  11. Reinstalled an application
  12. Completed an offboard or onboard
  13. Re-enabled an account that was disabled due to inactivity
  14. Helped someone actively in a meeting
  15. Fixed something manually that an automatic script broke
  16. Replaced a working peripheral
  17. Got ignored by everyone after asking an IT-related question in Teams
  18. Restart a PC that someone swore they already restarted but didn't
  19. Fixed an email/Teams issue
  20. Got interrupted by a user at lunch or on a break
  21. Fixed an out of support device because we have no choice
  22. Sent a ticket to Chad because he's the DTR Wizard
  23. Fixed a temporary profile error
  24. Reset someone's MFA
  25. Reset a password for a production employee
  26. Fixed the camera display or tablets in the DC office
  27. Got Darktraced while helping someone
  28. Turned on a Line Display Computer/TV that shut off randomly
  29. Helped a director or executive