Make the customer laugh Loyalty Statement Proper hold procedure Engage with customer How is the weather in (state)? Do you have any fun plans this week/weekend? Build Rapport Smile Ownership statement Send an email Free! Loyalty Statement Make the customer laugh Provide customer with a digital solution Are you doing anything fun for Halloween? Energetic Tone of Voice Put the customer at ease Compliment the customer on their account history Empathy How is your day going? Slow Down. Don't interrupt customer. Brand the close of the call Acknowledge customers concern Empathy Make the customer laugh Loyalty Statement Proper hold procedure Engage with customer How is the weather in (state)? Do you have any fun plans this week/weekend? Build Rapport Smile Ownership statement Send an email Free! Loyalty Statement Make the customer laugh Provide customer with a digital solution Are you doing anything fun for Halloween? Energetic Tone of Voice Put the customer at ease Compliment the customer on their account history Empathy How is your day going? Slow Down. Don't interrupt customer. Brand the close of the call Acknowledge customers concern Empathy
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Make the customer laugh
Loyalty Statement
Proper hold procedure
Engage with customer
How is the weather in (state)?
Do you have any fun plans this week/weekend?
Build Rapport
Smile
Ownership statement
Send an email
Free!
Loyalty Statement
Make the customer laugh
Provide customer with a digital solution
Are you doing anything fun for Halloween?
Energetic Tone of Voice
Put the customer at ease
Compliment the customer on their account history
Empathy
How is your day going?
Slow Down. Don't interrupt customer.
Brand the close of the call
Acknowledge customers concern
Empathy