Slow Down. Don't interrupt customer. Make the customer laugh Do you have any fun plans this week/weekend? Loyalty Statement Make the customer laugh Empathy Send an email Smile Build Rapport Energetic Tone of Voice Provide customer with a digital solution Free! Ownership statement Compliment the customer on their account history Proper hold procedure Are you doing anything fun for Halloween? Acknowledge customers concern How is the weather in (state)? How is your day going? Put the customer at ease Engage with customer Brand the close of the call Empathy Loyalty Statement Slow Down. Don't interrupt customer. Make the customer laugh Do you have any fun plans this week/weekend? Loyalty Statement Make the customer laugh Empathy Send an email Smile Build Rapport Energetic Tone of Voice Provide customer with a digital solution Free! Ownership statement Compliment the customer on their account history Proper hold procedure Are you doing anything fun for Halloween? Acknowledge customers concern How is the weather in (state)? How is your day going? Put the customer at ease Engage with customer Brand the close of the call Empathy Loyalty Statement
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Slow Down. Don't interrupt customer.
Make the customer laugh
Do you have any fun plans this week/weekend?
Loyalty Statement
Make the customer laugh
Empathy
Send an email
Smile
Build Rapport
Energetic Tone of Voice
Provide customer with a digital solution
Free!
Ownership statement
Compliment the customer on their account history
Proper hold procedure
Are you doing anything fun for Halloween?
Acknowledge customers concern
How is the weather in (state)?
How is your day going?
Put the customer at ease
Engage with customer
Brand the close of the call
Empathy
Loyalty Statement