Make the customer laugh Do you have any fun plans this week/weekend? Send an email Proper hold procedure Brand the close of the call How is your day going? Empathy Compliment the customer on their account history Loyalty Statement Make the customer laugh How is the weather in (state)? Are you doing anything fun for Halloween? Provide customer with a digital solution Put the customer at ease Smile Acknowledge customers concern Ownership statement Free! Empathy Loyalty Statement Energetic Tone of Voice Build Rapport Engage with customer Slow Down. Don't interrupt customer. Make the customer laugh Do you have any fun plans this week/weekend? Send an email Proper hold procedure Brand the close of the call How is your day going? Empathy Compliment the customer on their account history Loyalty Statement Make the customer laugh How is the weather in (state)? Are you doing anything fun for Halloween? Provide customer with a digital solution Put the customer at ease Smile Acknowledge customers concern Ownership statement Free! Empathy Loyalty Statement Energetic Tone of Voice Build Rapport Engage with customer Slow Down. Don't interrupt customer.
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Make the customer laugh
Do you have any fun plans this week/weekend?
Send an email
Proper hold procedure
Brand the close of the call
How is your day going?
Empathy
Compliment the customer on their account history
Loyalty Statement
Make the customer laugh
How is the weather in (state)?
Are you doing anything fun for Halloween?
Provide customer with a digital solution
Put the customer at ease
Smile
Acknowledge customers concern
Ownership statement
Free!
Empathy
Loyalty Statement
Energetic Tone of Voice
Build Rapport
Engage with customer
Slow Down. Don't interrupt customer.