EngagewithcustomerProperholdprocedureProvidecustomerwith a digitalsolutionHow is theweather in(state)?LoyaltyStatementMake thecustomerlaughComplimentthe customeron theiraccounthistoryDo you haveany fun plansthisweek/weekend?BuildRapportEmpathyLoyaltyStatementEnergeticTone ofVoiceOwnershipstatementEmpathySmileAcknowledgecustomersconcernsEducate thecustomerhow to savemoney oninterestSendanemailBrand theclose ofthe callAre youdoinganything funforHalloween?Put thecustomerat easeMake thecustomerlaughHow isyour daygoing?Slow Down.Don'tinterrupt thecustomer.EngagewithcustomerProperholdprocedureProvidecustomerwith a digitalsolutionHow is theweather in(state)?LoyaltyStatementMake thecustomerlaughComplimentthe customeron theiraccounthistoryDo you haveany fun plansthisweek/weekend?BuildRapportEmpathyLoyaltyStatementEnergeticTone ofVoiceOwnershipstatementEmpathySmileAcknowledgecustomersconcernsEducate thecustomerhow to savemoney oninterestSendanemailBrand theclose ofthe callAre youdoinganything funforHalloween?Put thecustomerat easeMake thecustomerlaughHow isyour daygoing?Slow Down.Don'tinterrupt thecustomer.

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Engage with customer
  2. Proper hold procedure
  3. Provide customer with a digital solution
  4. How is the weather in (state)?
  5. Loyalty Statement
  6. Make the customer laugh
  7. Compliment the customer on their account history
  8. Do you have any fun plans this week/weekend?
  9. Build Rapport
  10. Empathy
  11. Loyalty Statement
  12. Energetic Tone of Voice
  13. Ownership statement
  14. Empathy
  15. Smile
  16. Acknowledge customers concerns
  17. Educate the customer how to save money on interest
  18. Send an email
  19. Brand the close of the call
  20. Are you doing anything fun for Halloween?
  21. Put the customer at ease
  22. Make the customer laugh
  23. How is your day going?
  24. Slow Down. Don't interrupt the customer.