EmpathySendanemailPut thecustomerat easeHow isyour daygoing?EmpathyEducate thecustomerhow to savemoney oninterestLoyaltyStatementDo you haveany fun plansthisweek/weekend?OwnershipstatementLoyaltyStatementEnergeticTone ofVoiceProvidecustomerwith a digitalsolutionAcknowledgecustomersconcernsMake thecustomerlaughHow is theweather in(state)?SmileAre youdoinganything funforHalloween?BuildRapportSlow Down.Don'tinterrupt thecustomer.Make thecustomerlaughBrand theclose ofthe callEngagewithcustomerProperholdprocedureComplimentthe customeron theiraccounthistoryEmpathySendanemailPut thecustomerat easeHow isyour daygoing?EmpathyEducate thecustomerhow to savemoney oninterestLoyaltyStatementDo you haveany fun plansthisweek/weekend?OwnershipstatementLoyaltyStatementEnergeticTone ofVoiceProvidecustomerwith a digitalsolutionAcknowledgecustomersconcernsMake thecustomerlaughHow is theweather in(state)?SmileAre youdoinganything funforHalloween?BuildRapportSlow Down.Don'tinterrupt thecustomer.Make thecustomerlaughBrand theclose ofthe callEngagewithcustomerProperholdprocedureComplimentthe customeron theiraccounthistory

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Send an email
  3. Put the customer at ease
  4. How is your day going?
  5. Empathy
  6. Educate the customer how to save money on interest
  7. Loyalty Statement
  8. Do you have any fun plans this week/weekend?
  9. Ownership statement
  10. Loyalty Statement
  11. Energetic Tone of Voice
  12. Provide customer with a digital solution
  13. Acknowledge customers concerns
  14. Make the customer laugh
  15. How is the weather in (state)?
  16. Smile
  17. Are you doing anything fun for Halloween?
  18. Build Rapport
  19. Slow Down. Don't interrupt the customer.
  20. Make the customer laugh
  21. Brand the close of the call
  22. Engage with customer
  23. Proper hold procedure
  24. Compliment the customer on their account history