Complimentthe customeron theiraccounthistoryPut thecustomerat easeLoyaltyStatementMake thecustomerlaughMake thecustomerlaughProperholdprocedureEmpathySmileEngagewithcustomerDo you haveany fun plansthisweek/weekend?How isyour daygoing?How is theweather in(state)?OwnershipstatementEducate thecustomerhow to savemoney oninterestProvidecustomerwith a digitalsolutionBrand theclose ofthe callAre youdoinganything funforHalloween?EmpathySendanemailBuildRapportLoyaltyStatementEnergeticTone ofVoiceSlow Down.Don'tinterrupt thecustomer.AcknowledgecustomersconcernsComplimentthe customeron theiraccounthistoryPut thecustomerat easeLoyaltyStatementMake thecustomerlaughMake thecustomerlaughProperholdprocedureEmpathySmileEngagewithcustomerDo you haveany fun plansthisweek/weekend?How isyour daygoing?How is theweather in(state)?OwnershipstatementEducate thecustomerhow to savemoney oninterestProvidecustomerwith a digitalsolutionBrand theclose ofthe callAre youdoinganything funforHalloween?EmpathySendanemailBuildRapportLoyaltyStatementEnergeticTone ofVoiceSlow Down.Don'tinterrupt thecustomer.Acknowledgecustomersconcerns

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Compliment the customer on their account history
  2. Put the customer at ease
  3. Loyalty Statement
  4. Make the customer laugh
  5. Make the customer laugh
  6. Proper hold procedure
  7. Empathy
  8. Smile
  9. Engage with customer
  10. Do you have any fun plans this week/weekend?
  11. How is your day going?
  12. How is the weather in (state)?
  13. Ownership statement
  14. Educate the customer how to save money on interest
  15. Provide customer with a digital solution
  16. Brand the close of the call
  17. Are you doing anything fun for Halloween?
  18. Empathy
  19. Send an email
  20. Build Rapport
  21. Loyalty Statement
  22. Energetic Tone of Voice
  23. Slow Down. Don't interrupt the customer.
  24. Acknowledge customers concerns