EmpathyEnergeticTone ofVoiceSendanemailEmpathyHow is theweather in(state)?OwnershipstatementEngagewithcustomerDo you haveany fun plansthisweek/weekend?How isyour daygoing?Make thecustomerlaughProperholdprocedurePut thecustomerat easeAre youdoinganything funforHalloween?Complimentthe customeron theiraccounthistoryProvidecustomerwith a digitalsolutionAcknowledgecustomersconcernsBuildRapportSmileLoyaltyStatementSlow Down.Don'tinterrupt thecustomer.Brand theclose ofthe callLoyaltyStatementMake thecustomerlaughEducate thecustomerhow to savemoney oninterestEmpathyEnergeticTone ofVoiceSendanemailEmpathyHow is theweather in(state)?OwnershipstatementEngagewithcustomerDo you haveany fun plansthisweek/weekend?How isyour daygoing?Make thecustomerlaughProperholdprocedurePut thecustomerat easeAre youdoinganything funforHalloween?Complimentthe customeron theiraccounthistoryProvidecustomerwith a digitalsolutionAcknowledgecustomersconcernsBuildRapportSmileLoyaltyStatementSlow Down.Don'tinterrupt thecustomer.Brand theclose ofthe callLoyaltyStatementMake thecustomerlaughEducate thecustomerhow to savemoney oninterest

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Empathy
  2. Energetic Tone of Voice
  3. Send an email
  4. Empathy
  5. How is the weather in (state)?
  6. Ownership statement
  7. Engage with customer
  8. Do you have any fun plans this week/weekend?
  9. How is your day going?
  10. Make the customer laugh
  11. Proper hold procedure
  12. Put the customer at ease
  13. Are you doing anything fun for Halloween?
  14. Compliment the customer on their account history
  15. Provide customer with a digital solution
  16. Acknowledge customers concerns
  17. Build Rapport
  18. Smile
  19. Loyalty Statement
  20. Slow Down. Don't interrupt the customer.
  21. Brand the close of the call
  22. Loyalty Statement
  23. Make the customer laugh
  24. Educate the customer how to save money on interest