LoyaltyStatementSlow Down.Don'tinterrupt thecustomer.EngagewithcustomerEmpathySendanemailComplimentthe customeron theiraccounthistoryLoyaltyStatementDo you haveany fun plansthisweek/weekend?Make thecustomerlaughEnergeticTone ofVoiceSmileProvidecustomerwith a digitalsolutionHow is theweather in(state)?EmpathyPut thecustomerat easeBuildRapportHow isyour daygoing?Make thecustomerlaughProperholdprocedureAcknowledgecustomersconcernsEducate thecustomerhow to savemoney oninterestBrand theclose ofthe callOwnershipstatementAre youdoinganything funforHalloween?LoyaltyStatementSlow Down.Don'tinterrupt thecustomer.EngagewithcustomerEmpathySendanemailComplimentthe customeron theiraccounthistoryLoyaltyStatementDo you haveany fun plansthisweek/weekend?Make thecustomerlaughEnergeticTone ofVoiceSmileProvidecustomerwith a digitalsolutionHow is theweather in(state)?EmpathyPut thecustomerat easeBuildRapportHow isyour daygoing?Make thecustomerlaughProperholdprocedureAcknowledgecustomersconcernsEducate thecustomerhow to savemoney oninterestBrand theclose ofthe callOwnershipstatementAre youdoinganything funforHalloween?

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Loyalty Statement
  2. Slow Down. Don't interrupt the customer.
  3. Engage with customer
  4. Empathy
  5. Send an email
  6. Compliment the customer on their account history
  7. Loyalty Statement
  8. Do you have any fun plans this week/weekend?
  9. Make the customer laugh
  10. Energetic Tone of Voice
  11. Smile
  12. Provide customer with a digital solution
  13. How is the weather in (state)?
  14. Empathy
  15. Put the customer at ease
  16. Build Rapport
  17. How is your day going?
  18. Make the customer laugh
  19. Proper hold procedure
  20. Acknowledge customers concerns
  21. Educate the customer how to save money on interest
  22. Brand the close of the call
  23. Ownership statement
  24. Are you doing anything fun for Halloween?