Make thecustomerlaughSmileEmpathyEmpathyEngagewithcustomerProvidecustomerwith a digitalsolutionLoyaltyStatementBrand theclose ofthe callHow isyour daygoing?AcknowledgecustomersconcernsEducate thecustomerhow to savemoney oninterestSlow Down.Don'tinterrupt thecustomer.OwnershipstatementAre youdoinganything funforHalloween?Make thecustomerlaughComplimentthe customeron theiraccounthistoryBuildRapportEnergeticTone ofVoiceHow is theweather in(state)?LoyaltyStatementDo you haveany fun plansthisweek/weekend?SendanemailProperholdprocedurePut thecustomerat easeMake thecustomerlaughSmileEmpathyEmpathyEngagewithcustomerProvidecustomerwith a digitalsolutionLoyaltyStatementBrand theclose ofthe callHow isyour daygoing?AcknowledgecustomersconcernsEducate thecustomerhow to savemoney oninterestSlow Down.Don'tinterrupt thecustomer.OwnershipstatementAre youdoinganything funforHalloween?Make thecustomerlaughComplimentthe customeron theiraccounthistoryBuildRapportEnergeticTone ofVoiceHow is theweather in(state)?LoyaltyStatementDo you haveany fun plansthisweek/weekend?SendanemailProperholdprocedurePut thecustomerat ease

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make the customer laugh
  2. Smile
  3. Empathy
  4. Empathy
  5. Engage with customer
  6. Provide customer with a digital solution
  7. Loyalty Statement
  8. Brand the close of the call
  9. How is your day going?
  10. Acknowledge customers concerns
  11. Educate the customer how to save money on interest
  12. Slow Down. Don't interrupt the customer.
  13. Ownership statement
  14. Are you doing anything fun for Halloween?
  15. Make the customer laugh
  16. Compliment the customer on their account history
  17. Build Rapport
  18. Energetic Tone of Voice
  19. How is the weather in (state)?
  20. Loyalty Statement
  21. Do you have any fun plans this week/weekend?
  22. Send an email
  23. Proper hold procedure
  24. Put the customer at ease