(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Loyalty Statement
Slow Down. Don't interrupt the customer.
Engage with customer
Empathy
Send an email
Compliment the customer on their account history
Loyalty Statement
Do you have any fun plans this week/weekend?
Make the customer laugh
Energetic Tone of Voice
Smile
Provide customer with a digital solution
How is the weather in (state)?
Empathy
Put the customer at ease
Build Rapport
How is your day going?
Make the customer laugh
Proper hold procedure
Acknowledge customers concerns
Educate the customer how to save money on interest
