Make thecustomerlaughProvidecustomerwith a digitalsolutionComplimentthe customeron theiraccounthistorySendanemailSmileBrand theclose ofthe callEngagewithcustomerHow isyour daygoing?AcknowledgecustomersconcernsAre youdoinganything funforHalloween?LoyaltyStatementBuildRapportSlow Down.Don'tinterrupt thecustomer.EmpathyDo you haveany fun plansthisweek/weekend?Educate thecustomerhow to savemoney oninterestProperholdprocedureEnergeticTone ofVoiceEmpathyMake thecustomerlaughLoyaltyStatementPut thecustomerat easeHow is theweather in(state)?OwnershipstatementMake thecustomerlaughProvidecustomerwith a digitalsolutionComplimentthe customeron theiraccounthistorySendanemailSmileBrand theclose ofthe callEngagewithcustomerHow isyour daygoing?AcknowledgecustomersconcernsAre youdoinganything funforHalloween?LoyaltyStatementBuildRapportSlow Down.Don'tinterrupt thecustomer.EmpathyDo you haveany fun plansthisweek/weekend?Educate thecustomerhow to savemoney oninterestProperholdprocedureEnergeticTone ofVoiceEmpathyMake thecustomerlaughLoyaltyStatementPut thecustomerat easeHow is theweather in(state)?Ownershipstatement

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make the customer laugh
  2. Provide customer with a digital solution
  3. Compliment the customer on their account history
  4. Send an email
  5. Smile
  6. Brand the close of the call
  7. Engage with customer
  8. How is your day going?
  9. Acknowledge customers concerns
  10. Are you doing anything fun for Halloween?
  11. Loyalty Statement
  12. Build Rapport
  13. Slow Down. Don't interrupt the customer.
  14. Empathy
  15. Do you have any fun plans this week/weekend?
  16. Educate the customer how to save money on interest
  17. Proper hold procedure
  18. Energetic Tone of Voice
  19. Empathy
  20. Make the customer laugh
  21. Loyalty Statement
  22. Put the customer at ease
  23. How is the weather in (state)?
  24. Ownership statement