Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Gave information on how to submit a records request.
2. Denied an MIFP.
3. Charged for a form.
4. Received a positive customer service survey.
5. Redirected a customer to another counter.
6. Certified a document.
7. Returned a voicemail from a customer.
8. Accepted a payment.
9. Gave directions to the bathroom.
10. Dismissed a ticket.
11. Replied to an email from a customer.
12. Referred a customer to the division.
13. Gave directions to another agency or facility.
14. Accepted a new case.
15. Approved an MIFP.
16. Assisted a customer for more than 30 minutes.
17. Answered a live phone call from a customer.
18. Referred a customer to the jury office.
19. Accepted a motion.
20. Referred a customer to the Court Resource Center.
21. Rejected a filing.
22. Worked with the same customer more than once.
23. Provided a customer our hours of operation.
24. Utilized CTI to assist a customer.