Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Replied to an email from a customer.
2. Referred a customer to the division.
3. Answered a live phone call from a customer.
4. Dismissed a ticket.
5. Gave directions to another agency or facility.
6. Worked with the same customer more than once.
7. Gave information on how to submit a records request.
8. Certified a document.
9. Received a positive customer service survey.
10. Referred a customer to the Court Resource Center.
11. Accepted a new case.
12. Provided a customer our hours of operation.
13. Utilized CTI to assist a customer.
14. Approved an MIFP.
15. Rejected a filing.
16. Accepted a payment.
17. Charged for a form.
18. Assisted a customer for more than 30 minutes.
19. Referred a customer to the jury office.
20. Returned a voicemail from a customer.
21. Gave directions to the bathroom.
22. Redirected a customer to another counter.
23. Accepted a motion.
24. Denied an MIFP.