Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Redirected a customer to another counter.
2. Dismissed a ticket.
3. Received a positive customer service survey.
4. Gave directions to the bathroom.
5. Gave information on how to submit a records request.
6. Gave directions to another agency or facility.
7. Utilized CTI to assist a customer.
8. Answered a live phone call from a customer.
9. Assisted a customer for more than 30 minutes.
10. Accepted a motion.
11. Accepted a payment.
12. Referred a customer to the Court Resource Center.
13. Certified a document.
14. Denied an MIFP.
15. Approved an MIFP.
16. Worked with the same customer more than once.
17. Accepted a new case.
18. Rejected a filing.
19. Replied to an email from a customer.
20. Referred a customer to the jury office.
21. Returned a voicemail from a customer.
22. Referred a customer to the division.
23. Charged for a form.
24. Provided a customer our hours of operation.