Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Certified a document.
2. Rejected a filing.
3. Dismissed a ticket.
4. Referred a customer to the division.
5. Accepted a new case.
6. Referred a customer to the jury office.
7. Assisted a customer for more than 30 minutes.
8. Provided a customer our hours of operation.
9. Denied an MIFP.
10. Utilized CTI to assist a customer.
11. Returned a voicemail from a customer.
12. Gave information on how to submit a records request.
13. Charged for a form.
14. Replied to an email from a customer.
15. Worked with the same customer more than once.
16. Answered a live phone call from a customer.
17. Accepted a payment.
18. Gave directions to another agency or facility.
19. Referred a customer to the Court Resource Center.
20. Received a positive customer service survey.
21. Redirected a customer to another counter.
22. Gave directions to the bathroom.
23. Approved an MIFP.
24. Accepted a motion.