Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Approved an MIFP.
2. Certified a document.
3. Referred a customer to the jury office.
4. Accepted a new case.
5. Denied an MIFP.
6. Dismissed a ticket.
7. Gave information on how to submit a records request.
8. Returned a voicemail from a customer.
9. Rejected a filing.
10. Worked with the same customer more than once.
11. Answered a live phone call from a customer.
12. Redirected a customer to another counter.
13. Assisted a customer for more than 30 minutes.
14. Provided a customer our hours of operation.
15. Gave directions to another agency or facility.
16. Accepted a motion.
17. Referred a customer to the Court Resource Center.
18. Gave directions to the bathroom.
19. Received a positive customer service survey.
20. Accepted a payment.
21. Utilized CTI to assist a customer.
22. Charged for a form.
23. Referred a customer to the division.
24. Replied to an email from a customer.