Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Referred a customer to the Court Resource Center.
2. Referred a customer to the jury office.
3. Accepted a payment.
4. Gave directions to another agency or facility.
5. Charged for a form.
6. Gave information on how to submit a records request.
7. Returned a voicemail from a customer.
8. Approved an MIFP.
9. Denied an MIFP.
10. Referred a customer to the division.
11. Answered a live phone call from a customer.
12. Gave directions to the bathroom.
13. Accepted a motion.
14. Redirected a customer to another counter.
15. Certified a document.
16. Rejected a filing.
17. Accepted a new case.
18. Provided a customer our hours of operation.
19. Worked with the same customer more than once.
20. Received a positive customer service survey.
21. Assisted a customer for more than 30 minutes.
22. Replied to an email from a customer.
23. Dismissed a ticket.
24. Utilized CTI to assist a customer.