Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Approved an MIFP.
2. Accepted a motion.
3. Certified a document.
4. Referred a customer to the jury office.
5. Worked with the same customer more than once.
6. Redirected a customer to another counter.
7. Provided a customer our hours of operation.
8. Accepted a new case.
9. Dismissed a ticket.
10. Denied an MIFP.
11. Replied to an email from a customer.
12. Returned a voicemail from a customer.
13. Utilized CTI to assist a customer.
14. Assisted a customer for more than 30 minutes.
15. Received a positive customer service survey.
16. Gave directions to another agency or facility.
17. Gave information on how to submit a records request.
18. Rejected a filing.
19. Referred a customer to the division.
20. Accepted a payment.
21. Charged for a form.
22. Gave directions to the bathroom.
23. Answered a live phone call from a customer.
24. Referred a customer to the Court Resource Center.