Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Accepted a new case.
2. Accepted a payment.
3. Referred a customer to the Court Resource Center.
4. Worked with the same customer more than once.
5. Gave directions to the bathroom.
6. Gave directions to another agency or facility.
7. Utilized CTI to assist a customer.
8. Assisted a customer for more than 30 minutes.
9. Returned a voicemail from a customer.
10. Answered a live phone call from a customer.
11. Gave information on how to submit a records request.
12. Replied to an email from a customer.
13. Charged for a form.
14. Denied an MIFP.
15. Dismissed a ticket.
16. Received a positive customer service survey.
17. Rejected a filing.
18. Provided a customer our hours of operation.
19. Redirected a customer to another counter.
20. Referred a customer to the jury office.
21. Certified a document.
22. Referred a customer to the division.
23. Accepted a motion.
24. Approved an MIFP.