Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Redirected a customer to another counter.
2. Accepted a motion.
3. Provided a customer our hours of operation.
4. Replied to an email from a customer.
5. Certified a document.
6. Referred a customer to the Court Resource Center.
7. Answered a live phone call from a customer.
8. Gave directions to the bathroom.
9. Rejected a filing.
10. Accepted a new case.
11. Gave directions to another agency or facility.
12. Referred a customer to the jury office.
13. Approved an MIFP.
14. Charged for a form.
15. Denied an MIFP.
16. Gave information on how to submit a records request.
17. Received a positive customer service survey.
18. Utilized CTI to assist a customer.
19. Assisted a customer for more than 30 minutes.
20. Dismissed a ticket.
21. Returned a voicemail from a customer.
22. Accepted a payment.
23. Referred a customer to the division.
24. Worked with the same customer more than once.