Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Charged for a form.
2. Referred a customer to the division.
3. Denied an MIFP.
4. Referred a customer to the Court Resource Center.
5. Gave directions to the bathroom.
6. Provided a customer our hours of operation.
7. Redirected a customer to another counter.
8. Received a positive customer service survey.
9. Accepted a new case.
10. Gave information on how to submit a records request.
11. Gave directions to another agency or facility.
12. Assisted a customer for more than 30 minutes.
13. Approved an MIFP.
14. Accepted a payment.
15. Returned a voicemail from a customer.
16. Rejected a filing.
17. Certified a document.
18. Utilized CTI to assist a customer.
19. Answered a live phone call from a customer.
20. Dismissed a ticket.
21. Worked with the same customer more than once.
22. Referred a customer to the jury office.
23. Accepted a motion.
24. Replied to an email from a customer.