Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Denied an MIFP.
2. Gave information on how to submit a records request.
3. Returned a voicemail from a customer.
4. Referred a customer to the Court Resource Center.
5. Gave directions to the bathroom.
6. Certified a document.
7. Utilized CTI to assist a customer.
8. Assisted a customer for more than 30 minutes.
9. Charged for a form.
10. Accepted a motion.
11. Worked with the same customer more than once.
12. Rejected a filing.
13. Received a positive customer service survey.
14. Replied to an email from a customer.
15. Approved an MIFP.
16. Gave directions to another agency or facility.
17. Provided a customer our hours of operation.
18. Referred a customer to the jury office.
19. Referred a customer to the division.
20. Accepted a payment.
21. Dismissed a ticket.
22. Accepted a new case.
23. Answered a live phone call from a customer.
24. Redirected a customer to another counter.