Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Denied an MIFP.
2. Worked with the same customer more than once.
3. Returned a voicemail from a customer.
4. Replied to an email from a customer.
5. Rejected a filing.
6. Answered a live phone call from a customer.
7. Gave information on how to submit a records request.
8. Accepted a payment.
9. Utilized CTI to assist a customer.
10. Gave directions to another agency or facility.
11. Redirected a customer to another counter.
12. Referred a customer to the division.
13. Dismissed a ticket.
14. Accepted a motion.
15. Provided a customer our hours of operation.
16. Certified a document.
17. Referred a customer to the jury office.
18. Gave directions to the bathroom.
19. Approved an MIFP.
20. Assisted a customer for more than 30 minutes.
21. Accepted a new case.
22. Received a positive customer service survey.
23. Charged for a form.
24. Referred a customer to the Court Resource Center.