Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Rejected a filing.
2. Accepted a payment.
3. Referred a customer to the division.
4. Referred a customer to the jury office.
5. Charged for a form.
6. Approved an MIFP.
7. Returned a voicemail from a customer.
8. Accepted a new case.
9. Dismissed a ticket.
10. Received a positive customer service survey.
11. Answered a live phone call from a customer.
12. Gave information on how to submit a records request.
13. Worked with the same customer more than once.
14. Assisted a customer for more than 30 minutes.
15. Accepted a motion.
16. Gave directions to another agency or facility.
17. Utilized CTI to assist a customer.
18. Replied to an email from a customer.
19. Provided a customer our hours of operation.
20. Certified a document.
21. Referred a customer to the Court Resource Center.
22. Redirected a customer to another counter.
23. Gave directions to the bathroom.
24. Denied an MIFP.