Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Accepted a motion.
2. Returned a voicemail from a customer.
3. Accepted a payment.
4. Accepted a new case.
5. Gave directions to the bathroom.
6. Replied to an email from a customer.
7. Referred a customer to the jury office.
8. Referred a customer to the Court Resource Center.
9. Certified a document.
10. Gave information on how to submit a records request.
11. Gave directions to another agency or facility.
12. Charged for a form.
13. Approved an MIFP.
14. Worked with the same customer more than once.
15. Answered a live phone call from a customer.
16. Assisted a customer for more than 30 minutes.
17. Dismissed a ticket.
18. Utilized CTI to assist a customer.
19. Denied an MIFP.
20. Provided a customer our hours of operation.
21. Received a positive customer service survey.
22. Redirected a customer to another counter.
23. Referred a customer to the division.
24. Rejected a filing.