(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Learned an interesting fact about a client
Referenced the weather
Used the HEAT method to de-escalate a Customer
made a customer happy/laugh
Assisted phone call lasted more than 1 hour
Heard a Dog on a call and asked about the breed
Take all your Breaks and Lunches
Found a resource in Elevate
Posted a funny gif in the team room
Pulled and opened a diagnostic
Showed client the tax summary or preview my 1040
resolved an issue that was preventing efiling
Took a walk outside
Completed an Expert Review
Used a customer name more than once during a call
Left a lead a survey
Wore or used TT swag
Talked to someone in the same state as you
The client said their friend told them or they saw it on tik tok
Filled out a spotlight or 360 review for someone on our team
