Took awalkoutsideTake allyourBreaks andLunchesReferencedtheweatherHeard a Dogon a call andasked aboutthe breedPosted afunny gifin theteam roomresolved anissue thatwaspreventingefilingLeft alead asurveyFound aresourcein ElevateAssistedphone calllasted morethan 1 hourUsed acustomername morethan onceduring a callFilled out aspotlight or360 reviewfor someoneon our teamLearned aninterestingfact abouta clientWore orused TTswagTalked tosomeone inthe samestate as youUsed theHEATmethod tode-escalatea CustomerPulledandopened adiagnosticReferenced/researchedusing IRSpubThe client saidtheir friend toldthem or theysaw it on tiktokShowedclient the taxsummary orpreview my1040Customeris drivingwhile tryingto do taxesCompletedan ExpertReviewmade acustomerhappy/laughDiscussedAuditDefensewith a ClientLearnedsomethingnew (taxrelated)Took awalkoutsideTake allyourBreaks andLunchesReferencedtheweatherHeard a Dogon a call andasked aboutthe breedPosted afunny gifin theteam roomresolved anissue thatwaspreventingefilingLeft alead asurveyFound aresourcein ElevateAssistedphone calllasted morethan 1 hourUsed acustomername morethan onceduring a callFilled out aspotlight or360 reviewfor someoneon our teamLearned aninterestingfact abouta clientWore orused TTswagTalked tosomeone inthe samestate as youUsed theHEATmethod tode-escalatea CustomerPulledandopened adiagnosticReferenced/researchedusing IRSpubThe client saidtheir friend toldthem or theysaw it on tiktokShowedclient the taxsummary orpreview my1040Customeris drivingwhile tryingto do taxesCompletedan ExpertReviewmade acustomerhappy/laughDiscussedAuditDefensewith a ClientLearnedsomethingnew (taxrelated)

Team Geilhufe - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a walk outside
  2. Take all your Breaks and Lunches
  3. Referenced the weather
  4. Heard a Dog on a call and asked about the breed
  5. Posted a funny gif in the team room
  6. resolved an issue that was preventing efiling
  7. Left a lead a survey
  8. Found a resource in Elevate
  9. Assisted phone call lasted more than 1 hour
  10. Used a customer name more than once during a call
  11. Filled out a spotlight or 360 review for someone on our team
  12. Learned an interesting fact about a client
  13. Wore or used TT swag
  14. Talked to someone in the same state as you
  15. Used the HEAT method to de-escalate a Customer
  16. Pulled and opened a diagnostic
  17. Referenced/ researched using IRS pub
  18. The client said their friend told them or they saw it on tik tok
  19. Showed client the tax summary or preview my 1040
  20. Customer is driving while trying to do taxes
  21. Completed an Expert Review
  22. made a customer happy/laugh
  23. Discussed Audit Defense with a Client
  24. Learned something new (tax related)