Used acustomername morethan onceduring a callFilled out aspotlight or360 reviewfor someoneon our teamresolved anissue thatwaspreventingefilingUsed theHEATmethod tode-escalatea CustomerLeft alead asurveyHeard a Dogon a call andasked aboutthe breedCustomeris drivingwhile tryingto do taxesAssistedphone calllasted morethan 1 hourPosted afunny gifin theteam roomPulledandopened adiagnosticWore orused TTswagFound aresourcein ElevateCompletedan ExpertReviewThe client saidtheir friend toldthem or theysaw it on tiktokReferencedtheweatherLearned aninterestingfact abouta clientTake allyourBreaks andLunchesmade acustomerhappy/laughTook awalkoutsideLearnedsomethingnew (taxrelated)Talked tosomeone inthe samestate as youShowedclient the taxsummary orpreview my1040DiscussedAuditDefensewith a ClientReferenced/researchedusing IRSpubUsed acustomername morethan onceduring a callFilled out aspotlight or360 reviewfor someoneon our teamresolved anissue thatwaspreventingefilingUsed theHEATmethod tode-escalatea CustomerLeft alead asurveyHeard a Dogon a call andasked aboutthe breedCustomeris drivingwhile tryingto do taxesAssistedphone calllasted morethan 1 hourPosted afunny gifin theteam roomPulledandopened adiagnosticWore orused TTswagFound aresourcein ElevateCompletedan ExpertReviewThe client saidtheir friend toldthem or theysaw it on tiktokReferencedtheweatherLearned aninterestingfact abouta clientTake allyourBreaks andLunchesmade acustomerhappy/laughTook awalkoutsideLearnedsomethingnew (taxrelated)Talked tosomeone inthe samestate as youShowedclient the taxsummary orpreview my1040DiscussedAuditDefensewith a ClientReferenced/researchedusing IRSpub

Team Geilhufe - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a customer name more than once during a call
  2. Filled out a spotlight or 360 review for someone on our team
  3. resolved an issue that was preventing efiling
  4. Used the HEAT method to de-escalate a Customer
  5. Left a lead a survey
  6. Heard a Dog on a call and asked about the breed
  7. Customer is driving while trying to do taxes
  8. Assisted phone call lasted more than 1 hour
  9. Posted a funny gif in the team room
  10. Pulled and opened a diagnostic
  11. Wore or used TT swag
  12. Found a resource in Elevate
  13. Completed an Expert Review
  14. The client said their friend told them or they saw it on tik tok
  15. Referenced the weather
  16. Learned an interesting fact about a client
  17. Take all your Breaks and Lunches
  18. made a customer happy/laugh
  19. Took a walk outside
  20. Learned something new (tax related)
  21. Talked to someone in the same state as you
  22. Showed client the tax summary or preview my 1040
  23. Discussed Audit Defense with a Client
  24. Referenced/ researched using IRS pub