Completedan ExpertReviewLearnedsomethingnew (taxrelated)Posted afunny gifin theteam roomFound aresourcein ElevateTake allyourBreaks andLunchesReferencedtheweathermade acustomerhappy/laughPulledandopened adiagnosticLeft alead asurveyUsed acustomername morethan onceduring a callLearned aninterestingfact abouta clientFilled out aspotlight or360 reviewfor someoneon our teamThe client saidtheir friend toldthem or theysaw it on tiktokresolved anissue thatwaspreventingefilingCustomeris drivingwhile tryingto do taxesHeard a Dogon a call andasked aboutthe breedShowedclient the taxsummary orpreview my1040Used theHEATmethod tode-escalatea CustomerTook awalkoutsideTalked tosomeone inthe samestate as youAssistedphone calllasted morethan 1 hourReferenced/researchedusing IRSpubWore orused TTswagDiscussedAuditDefensewith a ClientCompletedan ExpertReviewLearnedsomethingnew (taxrelated)Posted afunny gifin theteam roomFound aresourcein ElevateTake allyourBreaks andLunchesReferencedtheweathermade acustomerhappy/laughPulledandopened adiagnosticLeft alead asurveyUsed acustomername morethan onceduring a callLearned aninterestingfact abouta clientFilled out aspotlight or360 reviewfor someoneon our teamThe client saidtheir friend toldthem or theysaw it on tiktokresolved anissue thatwaspreventingefilingCustomeris drivingwhile tryingto do taxesHeard a Dogon a call andasked aboutthe breedShowedclient the taxsummary orpreview my1040Used theHEATmethod tode-escalatea CustomerTook awalkoutsideTalked tosomeone inthe samestate as youAssistedphone calllasted morethan 1 hourReferenced/researchedusing IRSpubWore orused TTswagDiscussedAuditDefensewith a Client

Team Geilhufe - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed an Expert Review
  2. Learned something new (tax related)
  3. Posted a funny gif in the team room
  4. Found a resource in Elevate
  5. Take all your Breaks and Lunches
  6. Referenced the weather
  7. made a customer happy/laugh
  8. Pulled and opened a diagnostic
  9. Left a lead a survey
  10. Used a customer name more than once during a call
  11. Learned an interesting fact about a client
  12. Filled out a spotlight or 360 review for someone on our team
  13. The client said their friend told them or they saw it on tik tok
  14. resolved an issue that was preventing efiling
  15. Customer is driving while trying to do taxes
  16. Heard a Dog on a call and asked about the breed
  17. Showed client the tax summary or preview my 1040
  18. Used the HEAT method to de-escalate a Customer
  19. Took a walk outside
  20. Talked to someone in the same state as you
  21. Assisted phone call lasted more than 1 hour
  22. Referenced/ researched using IRS pub
  23. Wore or used TT swag
  24. Discussed Audit Defense with a Client