(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assisted phone call lasted more than 1 hour
Used a customer name more than once during a call
resolved an issue that was preventing efiling
Showed client the tax summary or preview my 1040
Customer is driving while trying to do taxes
Take all your Breaks and Lunches
Found a resource in Elevate
Referenced/ researched using IRS pub
The client said their friend told them or they saw it on tik tok
made a customer happy/laugh
Wore or used TT swag
Referenced the weather
Pulled and opened a diagnostic
Learned something new (tax related)
Completed an Expert Review
Posted a funny gif in the team room
Learned an interesting fact about a client
Took a walk outside
Talked to someone in the same state as you
Left a lead a survey
Used the HEAT method to de-escalate a Customer
Filled out a spotlight or 360 review for someone on our team
