(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Talked to someone in the same state as you
Took a walk outside
Referenced/ researched using IRS pub
made a customer happy/laugh
Used the HEAT method to de-escalate a Customer
Posted a funny gif in the team room
The client said their friend told them or they saw it on tik tok
resolved an issue that was preventing efiling
Learned an interesting fact about a client
Pulled and opened a diagnostic
Showed client the tax summary or preview my 1040
Assisted phone call lasted more than 1 hour
Left a lead a survey
Used a customer name more than once during a call
Learned something new (tax related)
Referenced the weather
Completed an Expert Review
Filled out a spotlight or 360 review for someone on our team
