BackOffice ison the lineHelplinehelpsyouIgnore theTVF forbeneficiaryHave acaller jointhe callCallingabout theACHpaymentOwner andProducerboth onthe callTransfertoAgencyCallingabout aproducererrorPOApolicyAddSuspenseIssuedpolicyNB workitemmadefrom a callWellsFargoCancelleda policyVerbalW-9Askingabout thestatus ofthe transferHybridProcedureshelf gemwas usedIssue apolicyJPMorganChaseMorganStanleyUpdatingOwnerinformationChange/updatethe BeneficiarySearch fora policyusing anSSNFollow upcallrequestedReissuerequestExplainthe Reg60ProcessBackOffice ison the lineHelplinehelpsyouIgnore theTVF forbeneficiaryHave acaller jointhe callCallingabout theACHpaymentOwner andProducerboth onthe callTransfertoAgencyCallingabout aproducererrorPOApolicyAddSuspenseIssuedpolicyNB workitemmadefrom a callWellsFargoCancelleda policyVerbalW-9Askingabout thestatus ofthe transferHybridProcedureshelf gemwas usedIssue apolicyJPMorganChaseMorganStanleyUpdatingOwnerinformationChange/updatethe BeneficiarySearch fora policyusing anSSNFollow upcallrequestedReissuerequestExplainthe Reg60Process

Hybrid Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Back Office is on the line
  2. Helpline helps you
  3. Ignore the TVF for beneficiary
  4. Have a caller join the call
  5. Calling about the ACH payment
  6. Owner and Producer both on the call
  7. Transfer to Agency
  8. Calling about a producer error
  9. POA policy
  10. Add Suspense
  11. Issued policy
  12. NB work item made from a call
  13. Wells Fargo
  14. Cancelled a policy
  15. Verbal W-9
  16. Asking about the status of the transfer
  17. Hybrid Procedure shelf gem was used
  18. Issue a policy
  19. JP Morgan Chase
  20. Morgan Stanley
  21. Updating Owner information
  22. Change/update the Beneficiary
  23. Search for a policy using an SSN
  24. Follow up call requested
  25. Reissue request
  26. Explain the Reg 60 Process