Issue apolicyNB workitemmadefrom a callHelplinehelpsyouFree!VerbalW-9MorganStanleyUpdatingOwnerinformationChange/updatethe BeneficiaryMerrillLynchPolicyIssuedpolicyFreePOApolicyAsked"Have youreceivedthe check"Have acaller jointhe callReceivepraisefrom acallerAddSuspenseReissuerequestSearch fora policyusing anSSNFollow upcallrequestedCancelleda policyJPMorganChaseHybridProcedureshelf gemwas usedTransferto theCCCBackOffice ison the lineWellsFargoAskingwhere tosend inthe fundsTransfertoAgencyIgnore theTVF forbeneficiaryAskingabout thestatus ofthe transferExplainthe Reg60ProcessCallingabout theACHpaymentTransferto SalesIgnoreCVF forBeneficiaryOwner andProducerboth onthe callTransferto SuitDeathClaimCallingabout aproducererrorIssue apolicyNB workitemmadefrom a callHelplinehelpsyouFree!VerbalW-9MorganStanleyUpdatingOwnerinformationChange/updatethe BeneficiaryMerrillLynchPolicyIssuedpolicyFreePOApolicyAsked"Have youreceivedthe check"Have acaller jointhe callReceivepraisefrom acallerAddSuspenseReissuerequestSearch fora policyusing anSSNFollow upcallrequestedCancelleda policyJPMorganChaseHybridProcedureshelf gemwas usedTransferto theCCCBackOffice ison the lineWellsFargoAskingwhere tosend inthe fundsTransfertoAgencyIgnore theTVF forbeneficiaryAskingabout thestatus ofthe transferExplainthe Reg60ProcessCallingabout theACHpaymentTransferto SalesIgnoreCVF forBeneficiaryOwner andProducerboth onthe callTransferto SuitDeathClaimCallingabout aproducererror

Hybrid Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Issue a policy
  2. NB work item made from a call
  3. Helpline helps you
  4. Free!
  5. Verbal W-9
  6. Morgan Stanley
  7. Updating Owner information
  8. Change/update the Beneficiary
  9. Merrill Lynch Policy
  10. Issued policy
  11. Free
  12. POA policy
  13. Asked "Have you received the check"
  14. Have a caller join the call
  15. Receive praise from a caller
  16. Add Suspense
  17. Reissue request
  18. Search for a policy using an SSN
  19. Follow up call requested
  20. Cancelled a policy
  21. JP Morgan Chase
  22. Hybrid Procedure shelf gem was used
  23. Transfer to the CCC
  24. Back Office is on the line
  25. Wells Fargo
  26. Asking where to send in the funds
  27. Transfer to Agency
  28. Ignore the TVF for beneficiary
  29. Asking about the status of the transfer
  30. Explain the Reg 60 Process
  31. Calling about the ACH payment
  32. Transfer to Sales
  33. Ignore CVF for Beneficiary
  34. Owner and Producer both on the call
  35. Transfer to Suit
  36. Death Claim
  37. Calling about a producer error