Hotlist/ Symptomatic Call Rx not at pharmacy Interpreter Needed call KUDDOS call MyHealth App Question/ IT issue New patient call Multiple requests in 1 call Rx refill call Patient requesting to escalate TAT expired CBA/ no answer left voicemail Wrong department call Patient returning call Insurance call (transfer to PFC) Appointment scheduling call Patient running late Transfer to Medical Records Fridge starts beeping CRM: clinic to schedule. ECC cannot schedule Urgent per patient Requesting Labs/Orders Patient waiting at facility Surgery/ Procedure questions Confirming appointment call Hotlist/ Symptomatic Call Rx not at pharmacy Interpreter Needed call KUDDOS call MyHealth App Question/ IT issue New patient call Multiple requests in 1 call Rx refill call Patient requesting to escalate TAT expired CBA/ no answer left voicemail Wrong department call Patient returning call Insurance call (transfer to PFC) Appointment scheduling call Patient running late Transfer to Medical Records Fridge starts beeping CRM: clinic to schedule. ECC cannot schedule Urgent per patient Requesting Labs/Orders Patient waiting at facility Surgery/ Procedure questions Confirming appointment call
(Print)
Hotlist/ Symptomatic Call
Rx not at pharmacy
Interpreter Needed call
KUDDOS call
MyHealth App Question/ IT issue
New patient call
Multiple requests in 1 call
Rx refill call
Patient requesting to escalate
TAT expired
CBA/ no answer left voicemail
Wrong department call
Patient returning call
Insurance call (transfer to PFC)
Appointment scheduling call
Patient running late
Transfer to Medical Records
Fridge starts beeping
CRM: clinic to schedule. ECC cannot schedule
Urgent per patient
Requesting Labs/Orders
Patient waiting at facility
Surgery/ Procedure questions
Confirming appointment call
