CBA/ no answer left voicemail Insurance call (transfer to PFC) Patient returning call MyHealth App Question/ IT issue New patient call Surgery/ Procedure questions Appointment scheduling call Confirming appointment call CRM: clinic to schedule. ECC cannot schedule Hotlist/ Symptomatic Call Urgent per patient Patient running late Rx not at pharmacy Patient waiting at facility Rx refill call Interpreter Needed call TAT expired Wrong department call Multiple requests in 1 call Requesting Labs/Orders KUDDOS call Transfer to Medical Records Patient requesting to escalate Fridge starts beeping CBA/ no answer left voicemail Insurance call (transfer to PFC) Patient returning call MyHealth App Question/ IT issue New patient call Surgery/ Procedure questions Appointment scheduling call Confirming appointment call CRM: clinic to schedule. ECC cannot schedule Hotlist/ Symptomatic Call Urgent per patient Patient running late Rx not at pharmacy Patient waiting at facility Rx refill call Interpreter Needed call TAT expired Wrong department call Multiple requests in 1 call Requesting Labs/Orders KUDDOS call Transfer to Medical Records Patient requesting to escalate Fridge starts beeping
(Print)
CBA/ no answer left voicemail
Insurance call (transfer to PFC)
Patient returning call
MyHealth App Question/ IT issue
New patient call
Surgery/ Procedure questions
Appointment scheduling call
Confirming appointment call
CRM: clinic to schedule. ECC cannot schedule
Hotlist/ Symptomatic Call
Urgent per patient
Patient running late
Rx not at pharmacy
Patient waiting at facility
Rx refill call
Interpreter Needed call
TAT expired
Wrong department call
Multiple requests in 1 call
Requesting Labs/Orders
KUDDOS call
Transfer to Medical Records
Patient requesting to escalate
Fridge starts beeping
