TAT expired New patient call Patient returning call Requesting Labs/Orders Rx refill call Urgent per patient Patient waiting at facility MyHealth App Question/ IT issue Interpreter Needed call Fridge starts beeping Insurance call (transfer to PFC) KUDDOS call CBA/ no answer left voicemail Patient requesting to escalate Surgery/ Procedure questions CRM: clinic to schedule. ECC cannot schedule Patient running late Multiple requests in 1 call Rx not at pharmacy Appointment scheduling call Wrong department call Confirming appointment call Hotlist/ Symptomatic Call Transfer to Medical Records TAT expired New patient call Patient returning call Requesting Labs/Orders Rx refill call Urgent per patient Patient waiting at facility MyHealth App Question/ IT issue Interpreter Needed call Fridge starts beeping Insurance call (transfer to PFC) KUDDOS call CBA/ no answer left voicemail Patient requesting to escalate Surgery/ Procedure questions CRM: clinic to schedule. ECC cannot schedule Patient running late Multiple requests in 1 call Rx not at pharmacy Appointment scheduling call Wrong department call Confirming appointment call Hotlist/ Symptomatic Call Transfer to Medical Records
(Print)
TAT expired
New patient call
Patient returning call
Requesting Labs/Orders
Rx refill call
Urgent per patient
Patient waiting at facility
MyHealth App Question/ IT issue
Interpreter Needed call
Fridge starts beeping
Insurance call (transfer to PFC)
KUDDOS call
CBA/ no answer left voicemail
Patient requesting to escalate
Surgery/ Procedure questions
CRM: clinic to schedule. ECC cannot schedule
Patient running late
Multiple requests in 1 call
Rx not at pharmacy
Appointment scheduling call
Wrong department call
Confirming appointment call
Hotlist/ Symptomatic Call
Transfer to Medical Records
