CRM: clinic to schedule. ECC cannot schedule Patient requesting to escalate Multiple requests in 1 call Insurance call (transfer to PFC) Interpreter Needed call Patient running late Urgent per patient KUDDOS call MyHealth App Question/ IT issue Confirming appointment call Requesting Labs/Orders Patient waiting at facility Fridge starts beeping Patient returning call Rx refill call Hotlist/ Symptomatic Call Transfer to Medical Records TAT expired New patient call CBA/ no answer left voicemail Rx not at pharmacy Wrong department call Surgery/ Procedure questions Appointment scheduling call CRM: clinic to schedule. ECC cannot schedule Patient requesting to escalate Multiple requests in 1 call Insurance call (transfer to PFC) Interpreter Needed call Patient running late Urgent per patient KUDDOS call MyHealth App Question/ IT issue Confirming appointment call Requesting Labs/Orders Patient waiting at facility Fridge starts beeping Patient returning call Rx refill call Hotlist/ Symptomatic Call Transfer to Medical Records TAT expired New patient call CBA/ no answer left voicemail Rx not at pharmacy Wrong department call Surgery/ Procedure questions Appointment scheduling call
(Print)
CRM: clinic to schedule. ECC cannot schedule
Patient requesting to escalate
Multiple requests in 1 call
Insurance call (transfer to PFC)
Interpreter Needed call
Patient running late
Urgent per patient
KUDDOS call
MyHealth App Question/ IT issue
Confirming appointment call
Requesting Labs/Orders
Patient waiting at facility
Fridge starts beeping
Patient returning call
Rx refill call
Hotlist/ Symptomatic Call
Transfer to Medical Records
TAT expired
New patient call
CBA/ no answer left voicemail
Rx not at pharmacy
Wrong department call
Surgery/ Procedure questions
Appointment scheduling call
