RequestingLabs/Orders Patientreturningcall Rx refillcallFridgestartsbeepingPatientrunninglateInterpreterNeededcallConfirmingappointmentcallInsurancecall(transferto PFC)Hotlist/SymptomaticCallUrgentperpatientTATexpiredAppointmentschedulingcallWrongdepartmentcallSurgery/ProcedurequestionsCRM: clinicto schedule.ECC cannotscheduleNewpatientcallPatientrequestingtoescalate KUDDOScallMyHealthAppQuestion/IT issueTransferto MedicalRecordsPatientwaitingat facilityRx not atpharmacyCBA/ noanswerleftvoicemailMultiplerequestsin 1 call RequestingLabs/Orders Patientreturningcall Rx refillcallFridgestartsbeepingPatientrunninglateInterpreterNeededcallConfirmingappointmentcallInsurancecall(transferto PFC)Hotlist/SymptomaticCallUrgentperpatientTATexpiredAppointmentschedulingcallWrongdepartmentcallSurgery/ProcedurequestionsCRM: clinicto schedule.ECC cannotscheduleNewpatientcallPatientrequestingtoescalate KUDDOScallMyHealthAppQuestion/IT issueTransferto MedicalRecordsPatientwaitingat facilityRx not atpharmacyCBA/ noanswerleftvoicemailMultiplerequestsin 1 call 

SPARC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Requesting Labs/Orders
  2. Patient returning call
  3. Rx refill call
  4. Fridge starts beeping
  5. Patient running late
  6. Interpreter Needed call
  7. Confirming appointment call
  8. Insurance call (transfer to PFC)
  9. Hotlist/ Symptomatic Call
  10. Urgent per patient
  11. TAT expired
  12. Appointment scheduling call
  13. Wrong department call
  14. Surgery/ Procedure questions
  15. CRM: clinic to schedule. ECC cannot schedule
  16. New patient call
  17. Patient requesting to escalate
  18. KUDDOS call
  19. MyHealth App Question/ IT issue
  20. Transfer to Medical Records
  21. Patient waiting at facility
  22. Rx not at pharmacy
  23. CBA/ no answer left voicemail
  24. Multiple requests in 1 call