AppointmentschedulingcallHotlist/SymptomaticCallSurgery/ProcedurequestionsCBA/ noanswerleftvoicemailRx refillcallPatientrequestingtoescalate TATexpiredMultiplerequestsin 1 call Patientreturningcall KUDDOScallMyHealthAppQuestion/IT issueTransferto MedicalRecordsWrongdepartmentcallNewpatientcallPatientwaitingat facilityRx not atpharmacyUrgentperpatientInterpreterNeededcallFridgestartsbeepingPatientrunninglateRequestingLabs/Orders CRM: clinicto schedule.ECC cannotscheduleConfirmingappointmentcallInsurancecall(transferto PFC)AppointmentschedulingcallHotlist/SymptomaticCallSurgery/ProcedurequestionsCBA/ noanswerleftvoicemailRx refillcallPatientrequestingtoescalate TATexpiredMultiplerequestsin 1 call Patientreturningcall KUDDOScallMyHealthAppQuestion/IT issueTransferto MedicalRecordsWrongdepartmentcallNewpatientcallPatientwaitingat facilityRx not atpharmacyUrgentperpatientInterpreterNeededcallFridgestartsbeepingPatientrunninglateRequestingLabs/Orders CRM: clinicto schedule.ECC cannotscheduleConfirmingappointmentcallInsurancecall(transferto PFC)

SPARC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appointment scheduling call
  2. Hotlist/ Symptomatic Call
  3. Surgery/ Procedure questions
  4. CBA/ no answer left voicemail
  5. Rx refill call
  6. Patient requesting to escalate
  7. TAT expired
  8. Multiple requests in 1 call
  9. Patient returning call
  10. KUDDOS call
  11. MyHealth App Question/ IT issue
  12. Transfer to Medical Records
  13. Wrong department call
  14. New patient call
  15. Patient waiting at facility
  16. Rx not at pharmacy
  17. Urgent per patient
  18. Interpreter Needed call
  19. Fridge starts beeping
  20. Patient running late
  21. Requesting Labs/Orders
  22. CRM: clinic to schedule. ECC cannot schedule
  23. Confirming appointment call
  24. Insurance call (transfer to PFC)