Interpreter Needed call Patient running late KUDDOS call New patient call CBA/ no answer left voicemail Fridge starts beeping Hotlist/ Symptomatic Call TAT expired Patient requesting to escalate Multiple requests in 1 call Patient waiting at facility Appointment scheduling call Surgery/ Procedure questions Rx not at pharmacy MyHealth App Question/ IT issue Urgent per patient CRM: clinic to schedule. ECC cannot schedule Confirming appointment call Patient returning call Wrong department call Insurance call (transfer to PFC) Rx refill call Transfer to Medical Records Requesting Labs/Orders Interpreter Needed call Patient running late KUDDOS call New patient call CBA/ no answer left voicemail Fridge starts beeping Hotlist/ Symptomatic Call TAT expired Patient requesting to escalate Multiple requests in 1 call Patient waiting at facility Appointment scheduling call Surgery/ Procedure questions Rx not at pharmacy MyHealth App Question/ IT issue Urgent per patient CRM: clinic to schedule. ECC cannot schedule Confirming appointment call Patient returning call Wrong department call Insurance call (transfer to PFC) Rx refill call Transfer to Medical Records Requesting Labs/Orders
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Interpreter
Needed
call
Patient
running
late
KUDDOS
call
New
patient
call
CBA/ no
answer
left
voicemail
Fridge
starts
beeping
Hotlist/
Symptomatic
Call
TAT
expired
Patient
requesting
to
escalate
Multiple
requests
in 1 call
Patient
waiting
at facility
Appointment
scheduling
call
Surgery/
Procedure
questions
Rx not at
pharmacy
MyHealth
App
Question/
IT issue
Urgent
per
patient
CRM: clinic
to schedule.
ECC cannot
schedule
Confirming
appointment
call
Patient
returning
call
Wrong
department
call
Insurance
call
(transfer
to PFC)
Rx refill
call
Transfer
to Medical
Records
Requesting
Labs/Orders