InterpreterNeededcallPatientrunninglateKUDDOScallNewpatientcallCBA/ noanswerleftvoicemailFridgestartsbeepingHotlist/SymptomaticCallTATexpiredPatientrequestingtoescalate Multiplerequestsin 1 call Patientwaitingat facilityAppointmentschedulingcallSurgery/ProcedurequestionsRx not atpharmacyMyHealthAppQuestion/IT issueUrgentperpatientCRM: clinicto schedule.ECC cannotscheduleConfirmingappointmentcallPatientreturningcall WrongdepartmentcallInsurancecall(transferto PFC)Rx refillcallTransferto MedicalRecordsRequestingLabs/Orders InterpreterNeededcallPatientrunninglateKUDDOScallNewpatientcallCBA/ noanswerleftvoicemailFridgestartsbeepingHotlist/SymptomaticCallTATexpiredPatientrequestingtoescalate Multiplerequestsin 1 call Patientwaitingat facilityAppointmentschedulingcallSurgery/ProcedurequestionsRx not atpharmacyMyHealthAppQuestion/IT issueUrgentperpatientCRM: clinicto schedule.ECC cannotscheduleConfirmingappointmentcallPatientreturningcall WrongdepartmentcallInsurancecall(transferto PFC)Rx refillcallTransferto MedicalRecordsRequestingLabs/Orders 

SPARC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Interpreter Needed call
  2. Patient running late
  3. KUDDOS call
  4. New patient call
  5. CBA/ no answer left voicemail
  6. Fridge starts beeping
  7. Hotlist/ Symptomatic Call
  8. TAT expired
  9. Patient requesting to escalate
  10. Multiple requests in 1 call
  11. Patient waiting at facility
  12. Appointment scheduling call
  13. Surgery/ Procedure questions
  14. Rx not at pharmacy
  15. MyHealth App Question/ IT issue
  16. Urgent per patient
  17. CRM: clinic to schedule. ECC cannot schedule
  18. Confirming appointment call
  19. Patient returning call
  20. Wrong department call
  21. Insurance call (transfer to PFC)
  22. Rx refill call
  23. Transfer to Medical Records
  24. Requesting Labs/Orders