Confirming appointment call Multiple requests in 1 call Interpreter Needed call Rx not at pharmacy Patient waiting at facility Appointment scheduling call Transfer to Medical Records Urgent per patient KUDDOS call TAT expired Patient running late Rx refill call Fridge starts beeping Surgery/ Procedure questions Requesting Labs/Orders Patient returning call New patient call Insurance call (transfer to PFC) CBA/ no answer left voicemail Patient requesting to escalate MyHealth App Question/ IT issue CRM: clinic to schedule. ECC cannot schedule Wrong department call Hotlist/ Symptomatic Call Confirming appointment call Multiple requests in 1 call Interpreter Needed call Rx not at pharmacy Patient waiting at facility Appointment scheduling call Transfer to Medical Records Urgent per patient KUDDOS call TAT expired Patient running late Rx refill call Fridge starts beeping Surgery/ Procedure questions Requesting Labs/Orders Patient returning call New patient call Insurance call (transfer to PFC) CBA/ no answer left voicemail Patient requesting to escalate MyHealth App Question/ IT issue CRM: clinic to schedule. ECC cannot schedule Wrong department call Hotlist/ Symptomatic Call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Confirming
appointment
call
Multiple
requests
in 1 call
Interpreter
Needed
call
Rx not at
pharmacy
Patient
waiting
at facility
Appointment
scheduling
call
Transfer
to Medical
Records
Urgent
per
patient
KUDDOS
call
TAT
expired
Patient
running
late
Rx refill
call
Fridge
starts
beeping
Surgery/
Procedure
questions
Requesting
Labs/Orders
Patient
returning
call
New
patient
call
Insurance
call
(transfer
to PFC)
CBA/ no
answer
left
voicemail
Patient
requesting
to
escalate
MyHealth
App
Question/
IT issue
CRM: clinic
to schedule.
ECC cannot
schedule
Wrong
department
call
Hotlist/
Symptomatic
Call