Patientrequestingtoescalate TATexpiredTransferto MedicalRecordsCBA/ noanswerleftvoicemailHotlist/SymptomaticCallPatientwaitingat facilityKUDDOScallFridgestartsbeepingConfirmingappointmentcallMyHealthAppQuestion/IT issuePatientrunninglateMultiplerequestsin 1 call WrongdepartmentcallRequestingLabs/Orders NewpatientcallUrgentperpatientAppointmentschedulingcallCRM: clinicto schedule.ECC cannotscheduleInterpreterNeededcallPatientreturningcall Rx not atpharmacySurgery/ProcedurequestionsInsurancecall(transferto PFC)Rx refillcallPatientrequestingtoescalate TATexpiredTransferto MedicalRecordsCBA/ noanswerleftvoicemailHotlist/SymptomaticCallPatientwaitingat facilityKUDDOScallFridgestartsbeepingConfirmingappointmentcallMyHealthAppQuestion/IT issuePatientrunninglateMultiplerequestsin 1 call WrongdepartmentcallRequestingLabs/Orders NewpatientcallUrgentperpatientAppointmentschedulingcallCRM: clinicto schedule.ECC cannotscheduleInterpreterNeededcallPatientreturningcall Rx not atpharmacySurgery/ProcedurequestionsInsurancecall(transferto PFC)Rx refillcall

SPARC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Patient requesting to escalate
  2. TAT expired
  3. Transfer to Medical Records
  4. CBA/ no answer left voicemail
  5. Hotlist/ Symptomatic Call
  6. Patient waiting at facility
  7. KUDDOS call
  8. Fridge starts beeping
  9. Confirming appointment call
  10. MyHealth App Question/ IT issue
  11. Patient running late
  12. Multiple requests in 1 call
  13. Wrong department call
  14. Requesting Labs/Orders
  15. New patient call
  16. Urgent per patient
  17. Appointment scheduling call
  18. CRM: clinic to schedule. ECC cannot schedule
  19. Interpreter Needed call
  20. Patient returning call
  21. Rx not at pharmacy
  22. Surgery/ Procedure questions
  23. Insurance call (transfer to PFC)
  24. Rx refill call