AppointmentschedulingcallConfirmingappointmentcallMyHealthAppQuestion/IT issuePatientwaitingat facilityRequestingLabs/Orders Rx not atpharmacyTransferto MedicalRecordsPatientrunninglateInterpreterNeededcallTATexpiredWrongdepartmentcallFridgestartsbeepingPatientrequestingtoescalate CRM: clinicto schedule.ECC cannotscheduleCBA/ noanswerleftvoicemailKUDDOScallSurgery/ProcedurequestionsRx refillcallNewpatientcallUrgentperpatientMultiplerequestsin 1 call Hotlist/SymptomaticCallPatientreturningcall Insurancecall(transferto PFC)AppointmentschedulingcallConfirmingappointmentcallMyHealthAppQuestion/IT issuePatientwaitingat facilityRequestingLabs/Orders Rx not atpharmacyTransferto MedicalRecordsPatientrunninglateInterpreterNeededcallTATexpiredWrongdepartmentcallFridgestartsbeepingPatientrequestingtoescalate CRM: clinicto schedule.ECC cannotscheduleCBA/ noanswerleftvoicemailKUDDOScallSurgery/ProcedurequestionsRx refillcallNewpatientcallUrgentperpatientMultiplerequestsin 1 call Hotlist/SymptomaticCallPatientreturningcall Insurancecall(transferto PFC)

SPARC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appointment scheduling call
  2. Confirming appointment call
  3. MyHealth App Question/ IT issue
  4. Patient waiting at facility
  5. Requesting Labs/Orders
  6. Rx not at pharmacy
  7. Transfer to Medical Records
  8. Patient running late
  9. Interpreter Needed call
  10. TAT expired
  11. Wrong department call
  12. Fridge starts beeping
  13. Patient requesting to escalate
  14. CRM: clinic to schedule. ECC cannot schedule
  15. CBA/ no answer left voicemail
  16. KUDDOS call
  17. Surgery/ Procedure questions
  18. Rx refill call
  19. New patient call
  20. Urgent per patient
  21. Multiple requests in 1 call
  22. Hotlist/ Symptomatic Call
  23. Patient returning call
  24. Insurance call (transfer to PFC)