MyHealthAppQuestion/IT issuePatientwaitingat facilityInsurancecall(transferto PFC)Surgery/ProcedurequestionsUrgentperpatientRx not atpharmacyTATexpiredPatientrequestingtoescalate AppointmentschedulingcallNewpatientcallRequestingLabs/Orders Rx refillcallFridgestartsbeepingPatientreturningcall Hotlist/SymptomaticCallWrongdepartmentcallPatientrunninglateKUDDOScallCRM: clinicto schedule.ECC cannotscheduleTransferto MedicalRecordsInterpreterNeededcallMultiplerequestsin 1 call ConfirmingappointmentcallCBA/ noanswerleftvoicemailMyHealthAppQuestion/IT issuePatientwaitingat facilityInsurancecall(transferto PFC)Surgery/ProcedurequestionsUrgentperpatientRx not atpharmacyTATexpiredPatientrequestingtoescalate AppointmentschedulingcallNewpatientcallRequestingLabs/Orders Rx refillcallFridgestartsbeepingPatientreturningcall Hotlist/SymptomaticCallWrongdepartmentcallPatientrunninglateKUDDOScallCRM: clinicto schedule.ECC cannotscheduleTransferto MedicalRecordsInterpreterNeededcallMultiplerequestsin 1 call ConfirmingappointmentcallCBA/ noanswerleftvoicemail

SPARC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MyHealth App Question/ IT issue
  2. Patient waiting at facility
  3. Insurance call (transfer to PFC)
  4. Surgery/ Procedure questions
  5. Urgent per patient
  6. Rx not at pharmacy
  7. TAT expired
  8. Patient requesting to escalate
  9. Appointment scheduling call
  10. New patient call
  11. Requesting Labs/Orders
  12. Rx refill call
  13. Fridge starts beeping
  14. Patient returning call
  15. Hotlist/ Symptomatic Call
  16. Wrong department call
  17. Patient running late
  18. KUDDOS call
  19. CRM: clinic to schedule. ECC cannot schedule
  20. Transfer to Medical Records
  21. Interpreter Needed call
  22. Multiple requests in 1 call
  23. Confirming appointment call
  24. CBA/ no answer left voicemail