AppointmentschedulingcallPatientreturningcall PatientrunninglateInsurancecall(transferto PFC)TATexpiredNewpatientcallHotlist/SymptomaticCallKUDDOScallWrongdepartmentcallRequestingLabs/Orders CBA/ noanswerleftvoicemailMultiplerequestsin 1 call ConfirmingappointmentcallSurgery/ProcedurequestionsCRM: clinicto schedule.ECC cannotschedulePatientrequestingtoescalate UrgentperpatientRx refillcallInterpreterNeededcallRx not atpharmacyTransferto MedicalRecordsPatientwaitingat facilityMyHealthAppQuestion/IT issueFridgestartsbeepingAppointmentschedulingcallPatientreturningcall PatientrunninglateInsurancecall(transferto PFC)TATexpiredNewpatientcallHotlist/SymptomaticCallKUDDOScallWrongdepartmentcallRequestingLabs/Orders CBA/ noanswerleftvoicemailMultiplerequestsin 1 call ConfirmingappointmentcallSurgery/ProcedurequestionsCRM: clinicto schedule.ECC cannotschedulePatientrequestingtoescalate UrgentperpatientRx refillcallInterpreterNeededcallRx not atpharmacyTransferto MedicalRecordsPatientwaitingat facilityMyHealthAppQuestion/IT issueFridgestartsbeeping

SPARC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Appointment scheduling call
  2. Patient returning call
  3. Patient running late
  4. Insurance call (transfer to PFC)
  5. TAT expired
  6. New patient call
  7. Hotlist/ Symptomatic Call
  8. KUDDOS call
  9. Wrong department call
  10. Requesting Labs/Orders
  11. CBA/ no answer left voicemail
  12. Multiple requests in 1 call
  13. Confirming appointment call
  14. Surgery/ Procedure questions
  15. CRM: clinic to schedule. ECC cannot schedule
  16. Patient requesting to escalate
  17. Urgent per patient
  18. Rx refill call
  19. Interpreter Needed call
  20. Rx not at pharmacy
  21. Transfer to Medical Records
  22. Patient waiting at facility
  23. MyHealth App Question/ IT issue
  24. Fridge starts beeping