Client stillwants totalk to Dr. atcheck outStaffmemberhas mentalbreakdownEmailedX-rays orUltrasoundoutExtra petbrought forappointmentEmergencywork-inisn't anemergencyClientupsetabout waittimeCall fromor SawAnimalsMatterA pet leavesa surprise onthe floor thatyou have toclean upSendingrecords thatwere sentalreadySomeonecalls forsame dayappointmentNon-Clientcalls foradvice overthe phoneClient Exitedsliding doorswithout helpPet actuallyhas aTreatmentPlan/EstimateClient comesto pick upmeds calledinClient doesnot want tobe put intoVoice MailYou gotthe TMIclientAnotherclinic istransferringa patientNew patient,late toappointment,Got to"pet thatdog"Uh oh,someoneis being aKarenSayshave "nomoney"on phoneClientdoesn'tanswertheir phoneAll CSRs arebusy andphone can'tpick up thephoneSays theyhave "NoMoney" atcheck outSomeonehangs upon you onthe phoneClientcomplainsabout thepriceClientcomes into buyfood onlySomeonecurses atyou on thephone or inpersonHave tocall to geta depositThe "justneeds to talkto doctor for5 min" clientNew Pet,didn'tbring ANYRecordsClient askswhere therestroom isCatbroughtin, nocarrierYou areasked,"Have youbeen busy?"Client stillwants totalk to Dr. atcheck outStaffmemberhas mentalbreakdownEmailedX-rays orUltrasoundoutExtra petbrought forappointmentEmergencywork-inisn't anemergencyClientupsetabout waittimeCall fromor SawAnimalsMatterA pet leavesa surprise onthe floor thatyou have toclean upSendingrecords thatwere sentalreadySomeonecalls forsame dayappointmentNon-Clientcalls foradvice overthe phoneClient Exitedsliding doorswithout helpPet actuallyhas aTreatmentPlan/EstimateClient comesto pick upmeds calledinClient doesnot want tobe put intoVoice MailYou gotthe TMIclientAnotherclinic istransferringa patientNew patient,late toappointment,Got to"pet thatdog"Uh oh,someoneis being aKarenSayshave "nomoney"on phoneClientdoesn'tanswertheir phoneAll CSRs arebusy andphone can'tpick up thephoneSays theyhave "NoMoney" atcheck outSomeonehangs upon you onthe phoneClientcomplainsabout thepriceClientcomes into buyfood onlySomeonecurses atyou on thephone or inpersonHave tocall to geta depositThe "justneeds to talkto doctor for5 min" clientNew Pet,didn'tbring ANYRecordsClient askswhere therestroom isCatbroughtin, nocarrierYou areasked,"Have youbeen busy?"

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client still wants to talk to Dr. at check out
  2. Staff member has mental breakdown
  3. Emailed X-rays or Ultrasound out
  4. Extra pet brought for appointment
  5. Emergency work-in isn't an emergency
  6. Client upset about wait time
  7. Call from or Saw Animals Matter
  8. A pet leaves a surprise on the floor that you have to clean up
  9. Sending records that were sent already
  10. Someone calls for same day appointment
  11. Non-Client calls for advice over the phone
  12. Client Exited sliding doors without help
  13. Pet actually has a Treatment Plan/Estimate
  14. Client comes to pick up meds called in
  15. Client does not want to be put into Voice Mail
  16. You got the TMI client
  17. Another clinic is transferring a patient
  18. New patient, late to appointment,
  19. Got to "pet that dog"
  20. Uh oh, someone is being a Karen
  21. Says have "no money" on phone
  22. Client doesn't answer their phone
  23. All CSRs are busy and phone can't pick up the phone
  24. Says they have "No Money" at check out
  25. Someone hangs up on you on the phone
  26. Client complains about the price
  27. Client comes in to buy food only
  28. Someone curses at you on the phone or in person
  29. Have to call to get a deposit
  30. The "just needs to talk to doctor for 5 min" client
  31. New Pet, didn't bring ANY Records
  32. Client asks where the restroom is
  33. Cat brought in, no carrier
  34. You are asked, "Have you been busy?"