Clientcomes into buyfood onlyYou gotthe TMIclientUh oh,someoneis being aKarenSomeonecalls forsame dayappointmentAll CSRs arebusy andphone can'tpick up thephoneStaffmemberhas mentalbreakdownSayshave "nomoney"on phonePet actuallyhas aTreatmentPlan/EstimateAnotherclinic istransferringa patientSendingrecords thatwere sentalreadySays theyhave "NoMoney" atcheck outClientcomplainsabout thepriceClient comesto pick upmeds calledinClient askswhere therestroom isNew patient,late toappointment,You areasked,"Have youbeen busy?"Catbroughtin, nocarrierClient stillwants totalk to Dr. atcheck outCall fromor SawAnimalsMatterExtra petbrought forappointmentEmergencywork-inisn't anemergencyClient Exitedsliding doorswithout helpClientdoesn'tanswertheir phoneClient doesnot want tobe put intoVoice MailSomeonecurses atyou on thephone or inpersonEmailedX-rays orUltrasoundoutNon-Clientcalls foradvice overthe phoneClientupsetabout waittimeHave tocall to geta depositSomeonehangs upon you onthe phoneA pet leavesa surprise onthe floor thatyou have toclean upNew Pet,didn'tbring ANYRecordsThe "justneeds to talkto doctor for5 min" clientGot to"pet thatdog"Clientcomes into buyfood onlyYou gotthe TMIclientUh oh,someoneis being aKarenSomeonecalls forsame dayappointmentAll CSRs arebusy andphone can'tpick up thephoneStaffmemberhas mentalbreakdownSayshave "nomoney"on phonePet actuallyhas aTreatmentPlan/EstimateAnotherclinic istransferringa patientSendingrecords thatwere sentalreadySays theyhave "NoMoney" atcheck outClientcomplainsabout thepriceClient comesto pick upmeds calledinClient askswhere therestroom isNew patient,late toappointment,You areasked,"Have youbeen busy?"Catbroughtin, nocarrierClient stillwants totalk to Dr. atcheck outCall fromor SawAnimalsMatterExtra petbrought forappointmentEmergencywork-inisn't anemergencyClient Exitedsliding doorswithout helpClientdoesn'tanswertheir phoneClient doesnot want tobe put intoVoice MailSomeonecurses atyou on thephone or inpersonEmailedX-rays orUltrasoundoutNon-Clientcalls foradvice overthe phoneClientupsetabout waittimeHave tocall to geta depositSomeonehangs upon you onthe phoneA pet leavesa surprise onthe floor thatyou have toclean upNew Pet,didn'tbring ANYRecordsThe "justneeds to talkto doctor for5 min" clientGot to"pet thatdog"

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client comes in to buy food only
  2. You got the TMI client
  3. Uh oh, someone is being a Karen
  4. Someone calls for same day appointment
  5. All CSRs are busy and phone can't pick up the phone
  6. Staff member has mental breakdown
  7. Says have "no money" on phone
  8. Pet actually has a Treatment Plan/Estimate
  9. Another clinic is transferring a patient
  10. Sending records that were sent already
  11. Says they have "No Money" at check out
  12. Client complains about the price
  13. Client comes to pick up meds called in
  14. Client asks where the restroom is
  15. New patient, late to appointment,
  16. You are asked, "Have you been busy?"
  17. Cat brought in, no carrier
  18. Client still wants to talk to Dr. at check out
  19. Call from or Saw Animals Matter
  20. Extra pet brought for appointment
  21. Emergency work-in isn't an emergency
  22. Client Exited sliding doors without help
  23. Client doesn't answer their phone
  24. Client does not want to be put into Voice Mail
  25. Someone curses at you on the phone or in person
  26. Emailed X-rays or Ultrasound out
  27. Non-Client calls for advice over the phone
  28. Client upset about wait time
  29. Have to call to get a deposit
  30. Someone hangs up on you on the phone
  31. A pet leaves a surprise on the floor that you have to clean up
  32. New Pet, didn't bring ANY Records
  33. The "just needs to talk to doctor for 5 min" client
  34. Got to "pet that dog"