Sendingrecords thatwere sentalreadyA pet leavesa surprise onthe floor thatyou have toclean upEmergencywork-inisn't anemergencyCatbroughtin, nocarrierYou gotthe TMIclientClient Exitedsliding doorswithout helpPet actuallyhas aTreatmentPlan/EstimateUh oh,someoneis being aKarenAll CSRs arebusy andphone can'tpick up thephoneNew Pet,didn'tbring ANYRecordsClient askswhere therestroom isEmailedX-rays orUltrasoundoutYou areasked,"Have youbeen busy?"Non-Clientcalls foradvice overthe phoneAnotherclinic istransferringa patientExtra petbrought forappointmentClient doesnot want tobe put intoVoice MailCall fromor SawAnimalsMatterClient stillwants totalk to Dr. atcheck outNew patient,late toappointment,Got to"pet thatdog"Someonecalls forsame dayappointmentClientdoesn'tanswertheir phoneClientcomes into buyfood onlyClientupsetabout waittimeSomeonehangs upon you onthe phoneSays theyhave "NoMoney" atcheck outHave tocall to geta depositStaffmemberhas mentalbreakdownClient comesto pick upmeds calledinThe "justneeds to talkto doctor for5 min" clientClientcomplainsabout thepriceSayshave "nomoney"on phoneSomeonecurses atyou on thephone or inpersonSendingrecords thatwere sentalreadyA pet leavesa surprise onthe floor thatyou have toclean upEmergencywork-inisn't anemergencyCatbroughtin, nocarrierYou gotthe TMIclientClient Exitedsliding doorswithout helpPet actuallyhas aTreatmentPlan/EstimateUh oh,someoneis being aKarenAll CSRs arebusy andphone can'tpick up thephoneNew Pet,didn'tbring ANYRecordsClient askswhere therestroom isEmailedX-rays orUltrasoundoutYou areasked,"Have youbeen busy?"Non-Clientcalls foradvice overthe phoneAnotherclinic istransferringa patientExtra petbrought forappointmentClient doesnot want tobe put intoVoice MailCall fromor SawAnimalsMatterClient stillwants totalk to Dr. atcheck outNew patient,late toappointment,Got to"pet thatdog"Someonecalls forsame dayappointmentClientdoesn'tanswertheir phoneClientcomes into buyfood onlyClientupsetabout waittimeSomeonehangs upon you onthe phoneSays theyhave "NoMoney" atcheck outHave tocall to geta depositStaffmemberhas mentalbreakdownClient comesto pick upmeds calledinThe "justneeds to talkto doctor for5 min" clientClientcomplainsabout thepriceSayshave "nomoney"on phoneSomeonecurses atyou on thephone or inperson

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sending records that were sent already
  2. A pet leaves a surprise on the floor that you have to clean up
  3. Emergency work-in isn't an emergency
  4. Cat brought in, no carrier
  5. You got the TMI client
  6. Client Exited sliding doors without help
  7. Pet actually has a Treatment Plan/Estimate
  8. Uh oh, someone is being a Karen
  9. All CSRs are busy and phone can't pick up the phone
  10. New Pet, didn't bring ANY Records
  11. Client asks where the restroom is
  12. Emailed X-rays or Ultrasound out
  13. You are asked, "Have you been busy?"
  14. Non-Client calls for advice over the phone
  15. Another clinic is transferring a patient
  16. Extra pet brought for appointment
  17. Client does not want to be put into Voice Mail
  18. Call from or Saw Animals Matter
  19. Client still wants to talk to Dr. at check out
  20. New patient, late to appointment,
  21. Got to "pet that dog"
  22. Someone calls for same day appointment
  23. Client doesn't answer their phone
  24. Client comes in to buy food only
  25. Client upset about wait time
  26. Someone hangs up on you on the phone
  27. Says they have "No Money" at check out
  28. Have to call to get a deposit
  29. Staff member has mental breakdown
  30. Client comes to pick up meds called in
  31. The "just needs to talk to doctor for 5 min" client
  32. Client complains about the price
  33. Says have "no money" on phone
  34. Someone curses at you on the phone or in person