Client comesto pick upmeds calledinGot to"pet thatdog"Staffmemberhas mentalbreakdownThe "justneeds to talkto doctor for5 min" clientSomeonecurses atyou on thephone or inpersonClientdoesn'tanswertheir phonePet actuallyhas aTreatmentPlan/EstimateClientupsetabout waittimeClientcomplainsabout thepriceNew Pet,didn'tbring ANYRecordsClient doesnot want tobe put intoVoice MailCall fromor SawAnimalsMatterHave tocall to geta depositSomeonecalls forsame dayappointmentYou areasked,"Have youbeen busy?"Uh oh,someoneis being aKarenSays theyhave "NoMoney" atcheck outNon-Clientcalls foradvice overthe phoneClientcomes into buyfood onlyCatbroughtin, nocarrierClient Exitedsliding doorswithout helpEmergencywork-inisn't anemergencySendingrecords thatwere sentalreadyEmailedX-rays orUltrasoundoutClient stillwants totalk to Dr. atcheck outA pet leavesa surprise onthe floor thatyou have toclean upExtra petbrought forappointmentClient askswhere therestroom isSayshave "nomoney"on phoneNew patient,late toappointment,Someonehangs upon you onthe phoneYou gotthe TMIclientAnotherclinic istransferringa patientAll CSRs arebusy andphone can'tpick up thephoneClient comesto pick upmeds calledinGot to"pet thatdog"Staffmemberhas mentalbreakdownThe "justneeds to talkto doctor for5 min" clientSomeonecurses atyou on thephone or inpersonClientdoesn'tanswertheir phonePet actuallyhas aTreatmentPlan/EstimateClientupsetabout waittimeClientcomplainsabout thepriceNew Pet,didn'tbring ANYRecordsClient doesnot want tobe put intoVoice MailCall fromor SawAnimalsMatterHave tocall to geta depositSomeonecalls forsame dayappointmentYou areasked,"Have youbeen busy?"Uh oh,someoneis being aKarenSays theyhave "NoMoney" atcheck outNon-Clientcalls foradvice overthe phoneClientcomes into buyfood onlyCatbroughtin, nocarrierClient Exitedsliding doorswithout helpEmergencywork-inisn't anemergencySendingrecords thatwere sentalreadyEmailedX-rays orUltrasoundoutClient stillwants totalk to Dr. atcheck outA pet leavesa surprise onthe floor thatyou have toclean upExtra petbrought forappointmentClient askswhere therestroom isSayshave "nomoney"on phoneNew patient,late toappointment,Someonehangs upon you onthe phoneYou gotthe TMIclientAnotherclinic istransferringa patientAll CSRs arebusy andphone can'tpick up thephone

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client comes to pick up meds called in
  2. Got to "pet that dog"
  3. Staff member has mental breakdown
  4. The "just needs to talk to doctor for 5 min" client
  5. Someone curses at you on the phone or in person
  6. Client doesn't answer their phone
  7. Pet actually has a Treatment Plan/Estimate
  8. Client upset about wait time
  9. Client complains about the price
  10. New Pet, didn't bring ANY Records
  11. Client does not want to be put into Voice Mail
  12. Call from or Saw Animals Matter
  13. Have to call to get a deposit
  14. Someone calls for same day appointment
  15. You are asked, "Have you been busy?"
  16. Uh oh, someone is being a Karen
  17. Says they have "No Money" at check out
  18. Non-Client calls for advice over the phone
  19. Client comes in to buy food only
  20. Cat brought in, no carrier
  21. Client Exited sliding doors without help
  22. Emergency work-in isn't an emergency
  23. Sending records that were sent already
  24. Emailed X-rays or Ultrasound out
  25. Client still wants to talk to Dr. at check out
  26. A pet leaves a surprise on the floor that you have to clean up
  27. Extra pet brought for appointment
  28. Client asks where the restroom is
  29. Says have "no money" on phone
  30. New patient, late to appointment,
  31. Someone hangs up on you on the phone
  32. You got the TMI client
  33. Another clinic is transferring a patient
  34. All CSRs are busy and phone can't pick up the phone