Client askswhere therestroom isSomeonehangs upon you onthe phoneCatbroughtin, nocarrierClientdoesn'tanswertheir phoneSays theyhave "NoMoney" atcheck outSendingrecords thatwere sentalreadyPet actuallyhas aTreatmentPlan/EstimateClientcomplainsabout thepriceSayshave "nomoney"on phoneAnotherclinic istransferringa patientYou gotthe TMIclientEmergencywork-inisn't anemergencyAll CSRs arebusy andphone can'tpick up thephoneClient Exitedsliding doorswithout helpUh oh,someoneis being aKarenNew Pet,didn'tbring ANYRecordsSomeonecurses atyou on thephone or inpersonStaffmemberhas mentalbreakdownSomeonecalls forsame dayappointmentYou areasked,"Have youbeen busy?"Got to"pet thatdog"Extra petbrought forappointmentNon-Clientcalls foradvice overthe phoneClient stillwants totalk to Dr. atcheck outClient doesnot want tobe put intoVoice MailCall fromor SawAnimalsMatterThe "justneeds to talkto doctor for5 min" clientEmailedX-rays orUltrasoundoutA pet leavesa surprise onthe floor thatyou have toclean upHave tocall to geta depositClient comesto pick upmeds calledinNew patient,late toappointment,Clientupsetabout waittimeClientcomes into buyfood onlyClient askswhere therestroom isSomeonehangs upon you onthe phoneCatbroughtin, nocarrierClientdoesn'tanswertheir phoneSays theyhave "NoMoney" atcheck outSendingrecords thatwere sentalreadyPet actuallyhas aTreatmentPlan/EstimateClientcomplainsabout thepriceSayshave "nomoney"on phoneAnotherclinic istransferringa patientYou gotthe TMIclientEmergencywork-inisn't anemergencyAll CSRs arebusy andphone can'tpick up thephoneClient Exitedsliding doorswithout helpUh oh,someoneis being aKarenNew Pet,didn'tbring ANYRecordsSomeonecurses atyou on thephone or inpersonStaffmemberhas mentalbreakdownSomeonecalls forsame dayappointmentYou areasked,"Have youbeen busy?"Got to"pet thatdog"Extra petbrought forappointmentNon-Clientcalls foradvice overthe phoneClient stillwants totalk to Dr. atcheck outClient doesnot want tobe put intoVoice MailCall fromor SawAnimalsMatterThe "justneeds to talkto doctor for5 min" clientEmailedX-rays orUltrasoundoutA pet leavesa surprise onthe floor thatyou have toclean upHave tocall to geta depositClient comesto pick upmeds calledinNew patient,late toappointment,Clientupsetabout waittimeClientcomes into buyfood only

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client asks where the restroom is
  2. Someone hangs up on you on the phone
  3. Cat brought in, no carrier
  4. Client doesn't answer their phone
  5. Says they have "No Money" at check out
  6. Sending records that were sent already
  7. Pet actually has a Treatment Plan/Estimate
  8. Client complains about the price
  9. Says have "no money" on phone
  10. Another clinic is transferring a patient
  11. You got the TMI client
  12. Emergency work-in isn't an emergency
  13. All CSRs are busy and phone can't pick up the phone
  14. Client Exited sliding doors without help
  15. Uh oh, someone is being a Karen
  16. New Pet, didn't bring ANY Records
  17. Someone curses at you on the phone or in person
  18. Staff member has mental breakdown
  19. Someone calls for same day appointment
  20. You are asked, "Have you been busy?"
  21. Got to "pet that dog"
  22. Extra pet brought for appointment
  23. Non-Client calls for advice over the phone
  24. Client still wants to talk to Dr. at check out
  25. Client does not want to be put into Voice Mail
  26. Call from or Saw Animals Matter
  27. The "just needs to talk to doctor for 5 min" client
  28. Emailed X-rays or Ultrasound out
  29. A pet leaves a surprise on the floor that you have to clean up
  30. Have to call to get a deposit
  31. Client comes to pick up meds called in
  32. New patient, late to appointment,
  33. Client upset about wait time
  34. Client comes in to buy food only