You gotthe TMIclientNon-Clientcalls foradvice overthe phoneSayshave "nomoney"on phoneClientcomplainsabout thepriceClient Exitedsliding doorswithout helpAnotherclinic istransferringa patientSendingrecords thatwere sentalreadySomeonehangs upon you onthe phoneExtra petbrought forappointmentClientdoesn'tanswertheir phoneYou areasked,"Have youbeen busy?"A pet leavesa surprise onthe floor thatyou have toclean upSays theyhave "NoMoney" atcheck outHave tocall to geta depositClient askswhere therestroom isClient stillwants totalk to Dr. atcheck outStaffmemberhas mentalbreakdownNew patient,late toappointment,Pet actuallyhas aTreatmentPlan/EstimateClient doesnot want tobe put intoVoice MailEmergencywork-inisn't anemergencyThe "justneeds to talkto doctor for5 min" clientSomeonecurses atyou on thephone or inpersonCall fromor SawAnimalsMatterClientupsetabout waittimeGot to"pet thatdog"Uh oh,someoneis being aKarenAll CSRs arebusy andphone can'tpick up thephoneCatbroughtin, nocarrierClientcomes into buyfood onlyEmailedX-rays orUltrasoundoutClient comesto pick upmeds calledinSomeonecalls forsame dayappointmentNew Pet,didn'tbring ANYRecordsYou gotthe TMIclientNon-Clientcalls foradvice overthe phoneSayshave "nomoney"on phoneClientcomplainsabout thepriceClient Exitedsliding doorswithout helpAnotherclinic istransferringa patientSendingrecords thatwere sentalreadySomeonehangs upon you onthe phoneExtra petbrought forappointmentClientdoesn'tanswertheir phoneYou areasked,"Have youbeen busy?"A pet leavesa surprise onthe floor thatyou have toclean upSays theyhave "NoMoney" atcheck outHave tocall to geta depositClient askswhere therestroom isClient stillwants totalk to Dr. atcheck outStaffmemberhas mentalbreakdownNew patient,late toappointment,Pet actuallyhas aTreatmentPlan/EstimateClient doesnot want tobe put intoVoice MailEmergencywork-inisn't anemergencyThe "justneeds to talkto doctor for5 min" clientSomeonecurses atyou on thephone or inpersonCall fromor SawAnimalsMatterClientupsetabout waittimeGot to"pet thatdog"Uh oh,someoneis being aKarenAll CSRs arebusy andphone can'tpick up thephoneCatbroughtin, nocarrierClientcomes into buyfood onlyEmailedX-rays orUltrasoundoutClient comesto pick upmeds calledinSomeonecalls forsame dayappointmentNew Pet,didn'tbring ANYRecords

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. You got the TMI client
  2. Non-Client calls for advice over the phone
  3. Says have "no money" on phone
  4. Client complains about the price
  5. Client Exited sliding doors without help
  6. Another clinic is transferring a patient
  7. Sending records that were sent already
  8. Someone hangs up on you on the phone
  9. Extra pet brought for appointment
  10. Client doesn't answer their phone
  11. You are asked, "Have you been busy?"
  12. A pet leaves a surprise on the floor that you have to clean up
  13. Says they have "No Money" at check out
  14. Have to call to get a deposit
  15. Client asks where the restroom is
  16. Client still wants to talk to Dr. at check out
  17. Staff member has mental breakdown
  18. New patient, late to appointment,
  19. Pet actually has a Treatment Plan/Estimate
  20. Client does not want to be put into Voice Mail
  21. Emergency work-in isn't an emergency
  22. The "just needs to talk to doctor for 5 min" client
  23. Someone curses at you on the phone or in person
  24. Call from or Saw Animals Matter
  25. Client upset about wait time
  26. Got to "pet that dog"
  27. Uh oh, someone is being a Karen
  28. All CSRs are busy and phone can't pick up the phone
  29. Cat brought in, no carrier
  30. Client comes in to buy food only
  31. Emailed X-rays or Ultrasound out
  32. Client comes to pick up meds called in
  33. Someone calls for same day appointment
  34. New Pet, didn't bring ANY Records