EmailedX-rays orUltrasoundoutA pet leavesa surprise onthe floor thatyou have toclean upCall fromor SawAnimalsMatterExtra petbrought forappointmentClient Exitedsliding doorswithout helpCatbroughtin, nocarrierClient comesto pick upmeds calledinSomeonecurses atyou on thephone or inpersonClientupsetabout waittimeSomeonecalls forsame dayappointmentPet actuallyhas aTreatmentPlan/EstimateAll CSRs arebusy andphone can'tpick up thephoneNon-Clientcalls foradvice overthe phoneClientdoesn'tanswertheir phoneHave tocall to geta depositClient askswhere therestroom isClient doesnot want tobe put intoVoice MailNew Pet,didn'tbring ANYRecordsClientcomplainsabout thepriceSendingrecords thatwere sentalreadyYou areasked,"Have youbeen busy?"Says theyhave "NoMoney" atcheck outYou gotthe TMIclientNew patient,late toappointment,Clientcomes into buyfood onlySayshave "nomoney"on phoneAnotherclinic istransferringa patientEmergencywork-inisn't anemergencyStaffmemberhas mentalbreakdownThe "justneeds to talkto doctor for5 min" clientUh oh,someoneis being aKarenGot to"pet thatdog"Someonehangs upon you onthe phoneClient stillwants totalk to Dr. atcheck outEmailedX-rays orUltrasoundoutA pet leavesa surprise onthe floor thatyou have toclean upCall fromor SawAnimalsMatterExtra petbrought forappointmentClient Exitedsliding doorswithout helpCatbroughtin, nocarrierClient comesto pick upmeds calledinSomeonecurses atyou on thephone or inpersonClientupsetabout waittimeSomeonecalls forsame dayappointmentPet actuallyhas aTreatmentPlan/EstimateAll CSRs arebusy andphone can'tpick up thephoneNon-Clientcalls foradvice overthe phoneClientdoesn'tanswertheir phoneHave tocall to geta depositClient askswhere therestroom isClient doesnot want tobe put intoVoice MailNew Pet,didn'tbring ANYRecordsClientcomplainsabout thepriceSendingrecords thatwere sentalreadyYou areasked,"Have youbeen busy?"Says theyhave "NoMoney" atcheck outYou gotthe TMIclientNew patient,late toappointment,Clientcomes into buyfood onlySayshave "nomoney"on phoneAnotherclinic istransferringa patientEmergencywork-inisn't anemergencyStaffmemberhas mentalbreakdownThe "justneeds to talkto doctor for5 min" clientUh oh,someoneis being aKarenGot to"pet thatdog"Someonehangs upon you onthe phoneClient stillwants totalk to Dr. atcheck out

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Emailed X-rays or Ultrasound out
  2. A pet leaves a surprise on the floor that you have to clean up
  3. Call from or Saw Animals Matter
  4. Extra pet brought for appointment
  5. Client Exited sliding doors without help
  6. Cat brought in, no carrier
  7. Client comes to pick up meds called in
  8. Someone curses at you on the phone or in person
  9. Client upset about wait time
  10. Someone calls for same day appointment
  11. Pet actually has a Treatment Plan/Estimate
  12. All CSRs are busy and phone can't pick up the phone
  13. Non-Client calls for advice over the phone
  14. Client doesn't answer their phone
  15. Have to call to get a deposit
  16. Client asks where the restroom is
  17. Client does not want to be put into Voice Mail
  18. New Pet, didn't bring ANY Records
  19. Client complains about the price
  20. Sending records that were sent already
  21. You are asked, "Have you been busy?"
  22. Says they have "No Money" at check out
  23. You got the TMI client
  24. New patient, late to appointment,
  25. Client comes in to buy food only
  26. Says have "no money" on phone
  27. Another clinic is transferring a patient
  28. Emergency work-in isn't an emergency
  29. Staff member has mental breakdown
  30. The "just needs to talk to doctor for 5 min" client
  31. Uh oh, someone is being a Karen
  32. Got to "pet that dog"
  33. Someone hangs up on you on the phone
  34. Client still wants to talk to Dr. at check out