A pet leavesa surprise onthe floor thatyou have toclean upClient Exitedsliding doorswithout helpClient doesnot want tobe put intoVoice MailCall fromor SawAnimalsMatterSays theyhave "NoMoney" atcheck outClientdoesn'tanswertheir phoneClient stillwants totalk to Dr. atcheck outUh oh,someoneis being aKarenPet actuallyhas aTreatmentPlan/EstimateSomeonecurses atyou on thephone or inpersonAll CSRs arebusy andphone can'tpick up thephoneClientupsetabout waittimeEmailedX-rays orUltrasoundoutGot to"pet thatdog"Client comesto pick upmeds calledinYou gotthe TMIclientExtra petbrought forappointmentHave tocall to geta depositStaffmemberhas mentalbreakdownNew patient,late toappointment,New Pet,didn'tbring ANYRecordsCatbroughtin, nocarrierNon-Clientcalls foradvice overthe phoneThe "justneeds to talkto doctor for5 min" clientSomeonehangs upon you onthe phoneYou areasked,"Have youbeen busy?"Sayshave "nomoney"on phoneSomeonecalls forsame dayappointmentClient askswhere therestroom isClientcomplainsabout thepriceAnotherclinic istransferringa patientEmergencywork-inisn't anemergencyClientcomes into buyfood onlySendingrecords thatwere sentalreadyA pet leavesa surprise onthe floor thatyou have toclean upClient Exitedsliding doorswithout helpClient doesnot want tobe put intoVoice MailCall fromor SawAnimalsMatterSays theyhave "NoMoney" atcheck outClientdoesn'tanswertheir phoneClient stillwants totalk to Dr. atcheck outUh oh,someoneis being aKarenPet actuallyhas aTreatmentPlan/EstimateSomeonecurses atyou on thephone or inpersonAll CSRs arebusy andphone can'tpick up thephoneClientupsetabout waittimeEmailedX-rays orUltrasoundoutGot to"pet thatdog"Client comesto pick upmeds calledinYou gotthe TMIclientExtra petbrought forappointmentHave tocall to geta depositStaffmemberhas mentalbreakdownNew patient,late toappointment,New Pet,didn'tbring ANYRecordsCatbroughtin, nocarrierNon-Clientcalls foradvice overthe phoneThe "justneeds to talkto doctor for5 min" clientSomeonehangs upon you onthe phoneYou areasked,"Have youbeen busy?"Sayshave "nomoney"on phoneSomeonecalls forsame dayappointmentClient askswhere therestroom isClientcomplainsabout thepriceAnotherclinic istransferringa patientEmergencywork-inisn't anemergencyClientcomes into buyfood onlySendingrecords thatwere sentalready

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A pet leaves a surprise on the floor that you have to clean up
  2. Client Exited sliding doors without help
  3. Client does not want to be put into Voice Mail
  4. Call from or Saw Animals Matter
  5. Says they have "No Money" at check out
  6. Client doesn't answer their phone
  7. Client still wants to talk to Dr. at check out
  8. Uh oh, someone is being a Karen
  9. Pet actually has a Treatment Plan/Estimate
  10. Someone curses at you on the phone or in person
  11. All CSRs are busy and phone can't pick up the phone
  12. Client upset about wait time
  13. Emailed X-rays or Ultrasound out
  14. Got to "pet that dog"
  15. Client comes to pick up meds called in
  16. You got the TMI client
  17. Extra pet brought for appointment
  18. Have to call to get a deposit
  19. Staff member has mental breakdown
  20. New patient, late to appointment,
  21. New Pet, didn't bring ANY Records
  22. Cat brought in, no carrier
  23. Non-Client calls for advice over the phone
  24. The "just needs to talk to doctor for 5 min" client
  25. Someone hangs up on you on the phone
  26. You are asked, "Have you been busy?"
  27. Says have "no money" on phone
  28. Someone calls for same day appointment
  29. Client asks where the restroom is
  30. Client complains about the price
  31. Another clinic is transferring a patient
  32. Emergency work-in isn't an emergency
  33. Client comes in to buy food only
  34. Sending records that were sent already