Sendingrecords thatwere sentalreadyClient comesto pick upmeds calledinSomeonecalls forsame dayappointmentEmailedX-rays orUltrasoundoutClient Exitedsliding doorswithout helpExtra petbrought forappointmentStaffmemberhas mentalbreakdownSayshave "nomoney"on phoneCall fromor SawAnimalsMatterYou areasked,"Have youbeen busy?"Non-Clientcalls foradvice overthe phoneClient askswhere therestroom isClientcomes into buyfood onlyClient doesnot want tobe put intoVoice MailAnotherclinic istransferringa patientSays theyhave "NoMoney" atcheck outClientupsetabout waittimeClientcomplainsabout thepriceNew patient,late toappointment,Someonehangs upon you onthe phoneHave tocall to geta depositThe "justneeds to talkto doctor for5 min" clientAll CSRs arebusy andphone can'tpick up thephoneSomeonecurses atyou on thephone or inpersonCatbroughtin, nocarrierEmergencywork-inisn't anemergencyA pet leavesa surprise onthe floor thatyou have toclean upClientdoesn'tanswertheir phoneUh oh,someoneis being aKarenGot to"pet thatdog"You gotthe TMIclientClient stillwants totalk to Dr. atcheck outNew Pet,didn'tbring ANYRecordsPet actuallyhas aTreatmentPlan/EstimateSendingrecords thatwere sentalreadyClient comesto pick upmeds calledinSomeonecalls forsame dayappointmentEmailedX-rays orUltrasoundoutClient Exitedsliding doorswithout helpExtra petbrought forappointmentStaffmemberhas mentalbreakdownSayshave "nomoney"on phoneCall fromor SawAnimalsMatterYou areasked,"Have youbeen busy?"Non-Clientcalls foradvice overthe phoneClient askswhere therestroom isClientcomes into buyfood onlyClient doesnot want tobe put intoVoice MailAnotherclinic istransferringa patientSays theyhave "NoMoney" atcheck outClientupsetabout waittimeClientcomplainsabout thepriceNew patient,late toappointment,Someonehangs upon you onthe phoneHave tocall to geta depositThe "justneeds to talkto doctor for5 min" clientAll CSRs arebusy andphone can'tpick up thephoneSomeonecurses atyou on thephone or inpersonCatbroughtin, nocarrierEmergencywork-inisn't anemergencyA pet leavesa surprise onthe floor thatyou have toclean upClientdoesn'tanswertheir phoneUh oh,someoneis being aKarenGot to"pet thatdog"You gotthe TMIclientClient stillwants totalk to Dr. atcheck outNew Pet,didn'tbring ANYRecordsPet actuallyhas aTreatmentPlan/Estimate

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sending records that were sent already
  2. Client comes to pick up meds called in
  3. Someone calls for same day appointment
  4. Emailed X-rays or Ultrasound out
  5. Client Exited sliding doors without help
  6. Extra pet brought for appointment
  7. Staff member has mental breakdown
  8. Says have "no money" on phone
  9. Call from or Saw Animals Matter
  10. You are asked, "Have you been busy?"
  11. Non-Client calls for advice over the phone
  12. Client asks where the restroom is
  13. Client comes in to buy food only
  14. Client does not want to be put into Voice Mail
  15. Another clinic is transferring a patient
  16. Says they have "No Money" at check out
  17. Client upset about wait time
  18. Client complains about the price
  19. New patient, late to appointment,
  20. Someone hangs up on you on the phone
  21. Have to call to get a deposit
  22. The "just needs to talk to doctor for 5 min" client
  23. All CSRs are busy and phone can't pick up the phone
  24. Someone curses at you on the phone or in person
  25. Cat brought in, no carrier
  26. Emergency work-in isn't an emergency
  27. A pet leaves a surprise on the floor that you have to clean up
  28. Client doesn't answer their phone
  29. Uh oh, someone is being a Karen
  30. Got to "pet that dog"
  31. You got the TMI client
  32. Client still wants to talk to Dr. at check out
  33. New Pet, didn't bring ANY Records
  34. Pet actually has a Treatment Plan/Estimate