Sendingrecords thatwere sentalreadyClientdoesn'tanswertheir phoneStaffmemberhas mentalbreakdownNon-Clientcalls foradvice overthe phoneCall fromor SawAnimalsMatterEmailedX-rays orUltrasoundoutExtra petbrought forappointmentSomeonehangs upon you onthe phoneClient stillwants totalk to Dr. atcheck outClient Exitedsliding doorswithout helpCatbroughtin, nocarrierA pet leavesa surprise onthe floor thatyou have toclean upSays theyhave "NoMoney" atcheck outClientcomes into buyfood onlyClient comesto pick upmeds calledinNew patient,late toappointment,Uh oh,someoneis being aKarenThe "justneeds to talkto doctor for5 min" clientYou areasked,"Have youbeen busy?"Someonecurses atyou on thephone or inpersonYou gotthe TMIclientSayshave "nomoney"on phoneEmergencywork-inisn't anemergencyAnotherclinic istransferringa patientAll CSRs arebusy andphone can'tpick up thephonePet actuallyhas aTreatmentPlan/EstimateClient doesnot want tobe put intoVoice MailNew Pet,didn'tbring ANYRecordsSomeonecalls forsame dayappointmentClientcomplainsabout thepriceClient askswhere therestroom isGot to"pet thatdog"Have tocall to geta depositClientupsetabout waittimeSendingrecords thatwere sentalreadyClientdoesn'tanswertheir phoneStaffmemberhas mentalbreakdownNon-Clientcalls foradvice overthe phoneCall fromor SawAnimalsMatterEmailedX-rays orUltrasoundoutExtra petbrought forappointmentSomeonehangs upon you onthe phoneClient stillwants totalk to Dr. atcheck outClient Exitedsliding doorswithout helpCatbroughtin, nocarrierA pet leavesa surprise onthe floor thatyou have toclean upSays theyhave "NoMoney" atcheck outClientcomes into buyfood onlyClient comesto pick upmeds calledinNew patient,late toappointment,Uh oh,someoneis being aKarenThe "justneeds to talkto doctor for5 min" clientYou areasked,"Have youbeen busy?"Someonecurses atyou on thephone or inpersonYou gotthe TMIclientSayshave "nomoney"on phoneEmergencywork-inisn't anemergencyAnotherclinic istransferringa patientAll CSRs arebusy andphone can'tpick up thephonePet actuallyhas aTreatmentPlan/EstimateClient doesnot want tobe put intoVoice MailNew Pet,didn'tbring ANYRecordsSomeonecalls forsame dayappointmentClientcomplainsabout thepriceClient askswhere therestroom isGot to"pet thatdog"Have tocall to geta depositClientupsetabout waittime

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sending records that were sent already
  2. Client doesn't answer their phone
  3. Staff member has mental breakdown
  4. Non-Client calls for advice over the phone
  5. Call from or Saw Animals Matter
  6. Emailed X-rays or Ultrasound out
  7. Extra pet brought for appointment
  8. Someone hangs up on you on the phone
  9. Client still wants to talk to Dr. at check out
  10. Client Exited sliding doors without help
  11. Cat brought in, no carrier
  12. A pet leaves a surprise on the floor that you have to clean up
  13. Says they have "No Money" at check out
  14. Client comes in to buy food only
  15. Client comes to pick up meds called in
  16. New patient, late to appointment,
  17. Uh oh, someone is being a Karen
  18. The "just needs to talk to doctor for 5 min" client
  19. You are asked, "Have you been busy?"
  20. Someone curses at you on the phone or in person
  21. You got the TMI client
  22. Says have "no money" on phone
  23. Emergency work-in isn't an emergency
  24. Another clinic is transferring a patient
  25. All CSRs are busy and phone can't pick up the phone
  26. Pet actually has a Treatment Plan/Estimate
  27. Client does not want to be put into Voice Mail
  28. New Pet, didn't bring ANY Records
  29. Someone calls for same day appointment
  30. Client complains about the price
  31. Client asks where the restroom is
  32. Got to "pet that dog"
  33. Have to call to get a deposit
  34. Client upset about wait time