New Pet,didn'tbring ANYRecordsNew patient,late toappointment,Catbroughtin, nocarrierAll CSRs arebusy andphone can'tpick up thephoneClientcomplainsabout thepriceExtra petbrought forappointmentYou gotthe TMIclientNon-Clientcalls foradvice overthe phoneEmailedX-rays orUltrasoundoutCall fromor SawAnimalsMatterSayshave "nomoney"on phoneSendingrecords thatwere sentalreadyAnotherclinic istransferringa patientPet actuallyhas aTreatmentPlan/EstimateSomeonecalls forsame dayappointmentThe "justneeds to talkto doctor for5 min" clientSomeonecurses atyou on thephone or inpersonUh oh,someoneis being aKarenSomeonehangs upon you onthe phoneClient Exitedsliding doorswithout helpClient stillwants totalk to Dr. atcheck outClientcomes into buyfood onlyClientupsetabout waittimeEmergencywork-inisn't anemergencyStaffmemberhas mentalbreakdownClient askswhere therestroom isSays theyhave "NoMoney" atcheck outClient doesnot want tobe put intoVoice MailClient comesto pick upmeds calledinA pet leavesa surprise onthe floor thatyou have toclean upClientdoesn'tanswertheir phoneGot to"pet thatdog"Have tocall to geta depositYou areasked,"Have youbeen busy?"New Pet,didn'tbring ANYRecordsNew patient,late toappointment,Catbroughtin, nocarrierAll CSRs arebusy andphone can'tpick up thephoneClientcomplainsabout thepriceExtra petbrought forappointmentYou gotthe TMIclientNon-Clientcalls foradvice overthe phoneEmailedX-rays orUltrasoundoutCall fromor SawAnimalsMatterSayshave "nomoney"on phoneSendingrecords thatwere sentalreadyAnotherclinic istransferringa patientPet actuallyhas aTreatmentPlan/EstimateSomeonecalls forsame dayappointmentThe "justneeds to talkto doctor for5 min" clientSomeonecurses atyou on thephone or inpersonUh oh,someoneis being aKarenSomeonehangs upon you onthe phoneClient Exitedsliding doorswithout helpClient stillwants totalk to Dr. atcheck outClientcomes into buyfood onlyClientupsetabout waittimeEmergencywork-inisn't anemergencyStaffmemberhas mentalbreakdownClient askswhere therestroom isSays theyhave "NoMoney" atcheck outClient doesnot want tobe put intoVoice MailClient comesto pick upmeds calledinA pet leavesa surprise onthe floor thatyou have toclean upClientdoesn'tanswertheir phoneGot to"pet thatdog"Have tocall to geta depositYou areasked,"Have youbeen busy?"

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. New Pet, didn't bring ANY Records
  2. New patient, late to appointment,
  3. Cat brought in, no carrier
  4. All CSRs are busy and phone can't pick up the phone
  5. Client complains about the price
  6. Extra pet brought for appointment
  7. You got the TMI client
  8. Non-Client calls for advice over the phone
  9. Emailed X-rays or Ultrasound out
  10. Call from or Saw Animals Matter
  11. Says have "no money" on phone
  12. Sending records that were sent already
  13. Another clinic is transferring a patient
  14. Pet actually has a Treatment Plan/Estimate
  15. Someone calls for same day appointment
  16. The "just needs to talk to doctor for 5 min" client
  17. Someone curses at you on the phone or in person
  18. Uh oh, someone is being a Karen
  19. Someone hangs up on you on the phone
  20. Client Exited sliding doors without help
  21. Client still wants to talk to Dr. at check out
  22. Client comes in to buy food only
  23. Client upset about wait time
  24. Emergency work-in isn't an emergency
  25. Staff member has mental breakdown
  26. Client asks where the restroom is
  27. Says they have "No Money" at check out
  28. Client does not want to be put into Voice Mail
  29. Client comes to pick up meds called in
  30. A pet leaves a surprise on the floor that you have to clean up
  31. Client doesn't answer their phone
  32. Got to "pet that dog"
  33. Have to call to get a deposit
  34. You are asked, "Have you been busy?"