Client comesto pick upmeds calledinClient askswhere therestroom isClient doesnot want tobe put intoVoice MailNew patient,late toappointment,Uh oh,someoneis being aKarenYou areasked,"Have youbeen busy?"Says theyhave "NoMoney" atcheck outNon-Clientcalls foradvice overthe phoneSomeonecalls forsame dayappointmentClientcomplainsabout thepriceAll CSRs arebusy andphone can'tpick up thephoneThe "justneeds to talkto doctor for5 min" clientCatbroughtin, nocarrierClientcomes into buyfood onlySomeonecurses atyou on thephone or inpersonPet actuallyhas aTreatmentPlan/EstimateEmergencywork-inisn't anemergencyExtra petbrought forappointmentCall fromor SawAnimalsMatterClient stillwants totalk to Dr. atcheck outYou gotthe TMIclientNew Pet,didn'tbring ANYRecordsClientupsetabout waittimeClientdoesn'tanswertheir phoneEmailedX-rays orUltrasoundoutHave tocall to geta depositSendingrecords thatwere sentalreadyStaffmemberhas mentalbreakdownSomeonehangs upon you onthe phoneClient Exitedsliding doorswithout helpAnotherclinic istransferringa patientSayshave "nomoney"on phoneA pet leavesa surprise onthe floor thatyou have toclean upGot to"pet thatdog"Client comesto pick upmeds calledinClient askswhere therestroom isClient doesnot want tobe put intoVoice MailNew patient,late toappointment,Uh oh,someoneis being aKarenYou areasked,"Have youbeen busy?"Says theyhave "NoMoney" atcheck outNon-Clientcalls foradvice overthe phoneSomeonecalls forsame dayappointmentClientcomplainsabout thepriceAll CSRs arebusy andphone can'tpick up thephoneThe "justneeds to talkto doctor for5 min" clientCatbroughtin, nocarrierClientcomes into buyfood onlySomeonecurses atyou on thephone or inpersonPet actuallyhas aTreatmentPlan/EstimateEmergencywork-inisn't anemergencyExtra petbrought forappointmentCall fromor SawAnimalsMatterClient stillwants totalk to Dr. atcheck outYou gotthe TMIclientNew Pet,didn'tbring ANYRecordsClientupsetabout waittimeClientdoesn'tanswertheir phoneEmailedX-rays orUltrasoundoutHave tocall to geta depositSendingrecords thatwere sentalreadyStaffmemberhas mentalbreakdownSomeonehangs upon you onthe phoneClient Exitedsliding doorswithout helpAnotherclinic istransferringa patientSayshave "nomoney"on phoneA pet leavesa surprise onthe floor thatyou have toclean upGot to"pet thatdog"

Veterinary CSR WEEK Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Client comes to pick up meds called in
  2. Client asks where the restroom is
  3. Client does not want to be put into Voice Mail
  4. New patient, late to appointment,
  5. Uh oh, someone is being a Karen
  6. You are asked, "Have you been busy?"
  7. Says they have "No Money" at check out
  8. Non-Client calls for advice over the phone
  9. Someone calls for same day appointment
  10. Client complains about the price
  11. All CSRs are busy and phone can't pick up the phone
  12. The "just needs to talk to doctor for 5 min" client
  13. Cat brought in, no carrier
  14. Client comes in to buy food only
  15. Someone curses at you on the phone or in person
  16. Pet actually has a Treatment Plan/Estimate
  17. Emergency work-in isn't an emergency
  18. Extra pet brought for appointment
  19. Call from or Saw Animals Matter
  20. Client still wants to talk to Dr. at check out
  21. You got the TMI client
  22. New Pet, didn't bring ANY Records
  23. Client upset about wait time
  24. Client doesn't answer their phone
  25. Emailed X-rays or Ultrasound out
  26. Have to call to get a deposit
  27. Sending records that were sent already
  28. Staff member has mental breakdown
  29. Someone hangs up on you on the phone
  30. Client Exited sliding doors without help
  31. Another clinic is transferring a patient
  32. Says have "no money" on phone
  33. A pet leaves a surprise on the floor that you have to clean up
  34. Got to "pet that dog"