17. Reachedout to adormantaccount with atailored offer.8. Shared anew productfeaturerelevant to aclient's needs24. Askedabout theclient'sfuture goals.4. Suggesteda solutionbefore thecustomerasked22. Followed upon a previousconversationwith newinsights.6. Scheduleda proactiveaccountcheck-in call12.Answereda "how-to"question9.Troubleshota technicalissue.11. Offered apersonalizedrecommendation16. Offeredto help witha challengethe clientmentioned19. Sharedinformationabout anupcomingwebinar orevent15.Celebrateda client'ssuccess.5. Addressed acancellationrequest andoffered a longerCT Term2. Reachedout with arelevantindustryarticle21. Provided aproactiveupdate on anupcomingproductenhancement.13. Askedabout theclient'sfuture goals7. Quotedon an RFP(Request forProposal)18. Offeredresources tohelp a clientovercome aknown industrychallenge3. Processedan urgentorderrequest25. Identifieda potentialupsellopportunity.23. Provideddocumentationbefore beingasked14. Shared acase studyrelevant totheirindustry.10. Reacted toa competitor'smove with apriceadjustment.20.Processed alast-minutechange to anorder1.Respondedto acustomercomplaint17. Reachedout to adormantaccount with atailored offer.8. Shared anew productfeaturerelevant to aclient's needs24. Askedabout theclient'sfuture goals.4. Suggesteda solutionbefore thecustomerasked22. Followed upon a previousconversationwith newinsights.6. Scheduleda proactiveaccountcheck-in call12.Answereda "how-to"question9.Troubleshota technicalissue.11. Offered apersonalizedrecommendation16. Offeredto help witha challengethe clientmentioned19. Sharedinformationabout anupcomingwebinar orevent15.Celebrateda client'ssuccess.5. Addressed acancellationrequest andoffered a longerCT Term2. Reachedout with arelevantindustryarticle21. Provided aproactiveupdate on anupcomingproductenhancement.13. Askedabout theclient'sfuture goals7. Quotedon an RFP(Request forProposal)18. Offeredresources tohelp a clientovercome aknown industrychallenge3. Processedan urgentorderrequest25. Identifieda potentialupsellopportunity.23. Provideddocumentationbefore beingasked14. Shared acase studyrelevant totheirindustry.10. Reacted toa competitor'smove with apriceadjustment.20.Processed alast-minutechange to anorder1.Respondedto acustomercomplaint

Proactive VS reactive selling - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 17. Reached out to a dormant account with a tailored offer.
  2. 8. Shared a new product feature relevant to a client's needs
  3. 24. Asked about the client's future goals.
  4. 4. Suggested a solution before the customer asked
  5. 22. Followed up on a previous conversation with new insights.
  6. 6. Scheduled a proactive account check-in call
  7. 12. Answered a "how-to" question
  8. 9. Troubleshot a technical issue.
  9. 11. Offered a personalized recommendation
  10. 16. Offered to help with a challenge the client mentioned
  11. 19. Shared information about an upcoming webinar or event
  12. 15. Celebrated a client's success.
  13. 5. Addressed a cancellation request and offered a longer CT Term
  14. 2. Reached out with a relevant industry article
  15. 21. Provided a proactive update on an upcoming product enhancement.
  16. 13. Asked about the client's future goals
  17. 7. Quoted on an RFP (Request for Proposal)
  18. 18. Offered resources to help a client overcome a known industry challenge
  19. 3. Processed an urgent order request
  20. 25. Identified a potential upsell opportunity.
  21. 23. Provided documentation before being asked
  22. 14. Shared a case study relevant to their industry.
  23. 10. Reacted to a competitor's move with a price adjustment.
  24. 20. Processed a last-minute change to an order
  25. 1. Responded to a customer complaint