(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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9. Troubleshot a technical issue.
12. Answered a "how-to" question
4. Suggested a solution before the customer asked
20. Processed a last-minute change to an order
1. Responded to a customer complaint
22. Followed up on a previous conversation with new insights.
3. Processed an urgent order request
14. Shared a case study relevant to their industry.
21. Provided a proactive update on an upcoming product enhancement.
7. Quoted on an RFP (Request for Proposal)
23. Provided documentation before being asked
25. Identified a potential upsell opportunity.
11. Offered a personalized recommendation
16. Offered to help with a challenge the client mentioned
13. Asked about the client's future goals
19. Shared information about an upcoming webinar or event
8. Shared a new product feature relevant to a client's needs
15. Celebrated a client's success.
24. Asked about the client's future goals.
6. Scheduled a proactive account check-in call
2. Reached out with a relevant industry article
5. Addressed a cancellation request and offered a longer CT Term
17. Reached out to a dormant account with a tailored offer.
10. Reacted to a competitor's move with a price adjustment.
18. Offered resources to help a client overcome a known industry challenge
