8. Shared anew productfeaturerelevant to aclient's needs11. Offered apersonalizedrecommendation19. Sharedinformationabout anupcomingwebinar orevent17. Reachedout to adormantaccount with atailored offer.21. Provided aproactiveupdate on anupcomingproductenhancement.7. Quotedon an RFP(Request forProposal)20.Processed alast-minutechange to anorder18. Offeredresources tohelp a clientovercome aknown industrychallenge16. Offeredto help witha challengethe clientmentioned1.Respondedto acustomercomplaint24. Askedabout theclient'sfuture goals.22. Followed upon a previousconversationwith newinsights.25. Identifieda potentialupsellopportunity.5. Addressed acancellationrequest andoffered a longerCT Term3. Processedan urgentorderrequest10. Reacted toa competitor'smove with apriceadjustment.14. Shared acase studyrelevant totheirindustry.23. Provideddocumentationbefore beingasked9.Troubleshota technicalissue.13. Askedabout theclient'sfuture goals2. Reachedout with arelevantindustryarticle15.Celebrateda client'ssuccess.6. Scheduleda proactiveaccountcheck-in call4. Suggesteda solutionbefore thecustomerasked12.Answereda "how-to"question8. Shared anew productfeaturerelevant to aclient's needs11. Offered apersonalizedrecommendation19. Sharedinformationabout anupcomingwebinar orevent17. Reachedout to adormantaccount with atailored offer.21. Provided aproactiveupdate on anupcomingproductenhancement.7. Quotedon an RFP(Request forProposal)20.Processed alast-minutechange to anorder18. Offeredresources tohelp a clientovercome aknown industrychallenge16. Offeredto help witha challengethe clientmentioned1.Respondedto acustomercomplaint24. Askedabout theclient'sfuture goals.22. Followed upon a previousconversationwith newinsights.25. Identifieda potentialupsellopportunity.5. Addressed acancellationrequest andoffered a longerCT Term3. Processedan urgentorderrequest10. Reacted toa competitor'smove with apriceadjustment.14. Shared acase studyrelevant totheirindustry.23. Provideddocumentationbefore beingasked9.Troubleshota technicalissue.13. Askedabout theclient'sfuture goals2. Reachedout with arelevantindustryarticle15.Celebrateda client'ssuccess.6. Scheduleda proactiveaccountcheck-in call4. Suggesteda solutionbefore thecustomerasked12.Answereda "how-to"question

Proactive VS reactive selling - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 8. Shared a new product feature relevant to a client's needs
  2. 11. Offered a personalized recommendation
  3. 19. Shared information about an upcoming webinar or event
  4. 17. Reached out to a dormant account with a tailored offer.
  5. 21. Provided a proactive update on an upcoming product enhancement.
  6. 7. Quoted on an RFP (Request for Proposal)
  7. 20. Processed a last-minute change to an order
  8. 18. Offered resources to help a client overcome a known industry challenge
  9. 16. Offered to help with a challenge the client mentioned
  10. 1. Responded to a customer complaint
  11. 24. Asked about the client's future goals.
  12. 22. Followed up on a previous conversation with new insights.
  13. 25. Identified a potential upsell opportunity.
  14. 5. Addressed a cancellation request and offered a longer CT Term
  15. 3. Processed an urgent order request
  16. 10. Reacted to a competitor's move with a price adjustment.
  17. 14. Shared a case study relevant to their industry.
  18. 23. Provided documentation before being asked
  19. 9. Troubleshot a technical issue.
  20. 13. Asked about the client's future goals
  21. 2. Reached out with a relevant industry article
  22. 15. Celebrated a client's success.
  23. 6. Scheduled a proactive account check-in call
  24. 4. Suggested a solution before the customer asked
  25. 12. Answered a "how-to" question