Death Claim Making a change to the allocations Portal how to locate rates Status check Reissue request Asking where to send in the funds Search for a policy using an SSN Calling about a producer error Re- issue request Asked "Have you received the check" Explain the Reg 60 Process Updating Owner information Add Suspense Issue a policy Issued policy E- Delivery Transfer to Agency Wells Fargo Asking where the transfer paperwork was sent to Transfer to Sales Satisfy a requirement POA policy De- escalate Follow up call requested Payment Review call Stop pay request Inherited IRA Verbal W-9 Unable to Verify a Caller Owner and Producer both on the call JP Morgan Chase NB Producer error Internal Contract Calling about the ACH payment Back Office is on the line Ignore CVF for Beneficiary Color coded shelf gem was used Where was the delivery packet sent Morgan Stanley Have a caller join the call Hybrid Procedure shelf gem was used Change/update the Beneficiary UTMA/UGMA Contract Request for a Product change Merrill Lynch Policy Receive praise from a caller Re- triggering Transfer paperwork Transfer to suit The call is from the transfer company Ignore the TVF for beneficiary Cancelled a policy Helpline helps you Trust policy Transfer to the CCC Asking for the Issue date Sending blank forms Asking about the status of the transfer Put in a Manager Request NB work item made from a call Rates Death Claim Making a change to the allocations Portal how to locate rates Status check Reissue request Asking where to send in the funds Search for a policy using an SSN Calling about a producer error Re- issue request Asked "Have you received the check" Explain the Reg 60 Process Updating Owner information Add Suspense Issue a policy Issued policy E- Delivery Transfer to Agency Wells Fargo Asking where the transfer paperwork was sent to Transfer to Sales Satisfy a requirement POA policy De- escalate Follow up call requested Payment Review call Stop pay request Inherited IRA Verbal W-9 Unable to Verify a Caller Owner and Producer both on the call JP Morgan Chase NB Producer error Internal Contract Calling about the ACH payment Back Office is on the line Ignore CVF for Beneficiary Color coded shelf gem was used Where was the delivery packet sent Morgan Stanley Have a caller join the call Hybrid Procedure shelf gem was used Change/update the Beneficiary UTMA/UGMA Contract Request for a Product change Merrill Lynch Policy Receive praise from a caller Re- triggering Transfer paperwork Transfer to suit The call is from the transfer company Ignore the TVF for beneficiary Cancelled a policy Helpline helps you Trust policy Transfer to the CCC Asking for the Issue date Sending blank forms Asking about the status of the transfer Put in a Manager Request NB work item made from a call Rates
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Death Claim
Making a change to the allocations
Portal how to locate rates
Status check
Reissue request
Asking where to send in the funds
Search for a policy using an SSN
Calling about a producer error
Re-issue request
Asked "Have you received the check"
Explain the Reg 60 Process
Updating Owner information
Add Suspense
Issue a policy
Issued policy
E-Delivery
Transfer to Agency
Wells Fargo
Asking where the transfer paperwork was sent to
Transfer to Sales
Satisfy a requirement
POA policy
De-escalate
Follow up call requested
Payment Review call
Stop pay request
Inherited IRA
Verbal W-9
Unable to Verify a Caller
Owner and Producer both on the call
JP Morgan Chase
NB Producer error
Internal Contract
Calling about the ACH payment
Back Office is on the line
Ignore CVF for Beneficiary
Color coded shelf gem was used
Where was the delivery packet sent
Morgan Stanley
Have a caller join the call
Hybrid Procedure shelf gem was used
Change/update the Beneficiary
UTMA/UGMA Contract
Request for a Product change
Merrill Lynch Policy
Receive praise from a caller
Re-triggering Transfer paperwork
Transfer to suit
The call is from the transfer company
Ignore the TVF for beneficiary
Cancelled a policy
Helpline helps you
Trust policy
Transfer to the CCC
Asking for the Issue date
Sending blank forms
Asking about the status of the transfer
Put in a Manager Request
NB work item made from a call
Rates