StatuscheckRe-issuerequestBackOffice ison the lineRatesWhere wasthe deliverypacket sentAskingwhere thetransferpaperworkwas sent toWellsFargoIgnore theTVF forbeneficiaryAskingwhere tosend inthe fundsSatisfy arequirementTransferto theCCCUTMA/UGMAContractStoppayrequestMorganStanleyInternalContractSearch fora policyusing anSSNUnableto Verifya CallerTrustpolicyUpdatingOwnerinformationPortalhow tolocateratesReceivepraisefrom acallerHelplinehelpsyouMerrillLynchPolicyAskingabout thestatus ofthe transferTransferto SalesOwner andProducerboth onthe callDeathClaimCancelleda policyPaymentReviewcallAddSuspenseFollow upcallrequestedColorcodedshelf gemwas usedCallingabout theACHpaymentJPMorganChaseAsking forthe IssuedateVerbalW-9SendingblankformsChange/updatethe BeneficiaryTransfertoAgencyNBProducererrorAsked"Have youreceivedthe check"POApolicyRe-triggeringTransferpaperworkReissuerequestDe-escalateE-DeliveryNB workitemmadefrom a callHybridProcedureshelf gemwas usedInheritedIRATransferto suitIssue apolicyFree!Put in aManagerRequestExplainthe Reg60ProcessHave acaller jointhe callMaking achange totheallocationsThe call isfrom thetransfercompanyRequestfor aProductchangeIssuedpolicyIgnoreCVF forBeneficiaryCallingabout aproducererrorStatuscheckRe-issuerequestBackOffice ison the lineRatesWhere wasthe deliverypacket sentAskingwhere thetransferpaperworkwas sent toWellsFargoIgnore theTVF forbeneficiaryAskingwhere tosend inthe fundsSatisfy arequirementTransferto theCCCUTMA/UGMAContractStoppayrequestMorganStanleyInternalContractSearch fora policyusing anSSNUnableto Verifya CallerTrustpolicyUpdatingOwnerinformationPortalhow tolocateratesReceivepraisefrom acallerHelplinehelpsyouMerrillLynchPolicyAskingabout thestatus ofthe transferTransferto SalesOwner andProducerboth onthe callDeathClaimCancelleda policyPaymentReviewcallAddSuspenseFollow upcallrequestedColorcodedshelf gemwas usedCallingabout theACHpaymentJPMorganChaseAsking forthe IssuedateVerbalW-9SendingblankformsChange/updatethe BeneficiaryTransfertoAgencyNBProducererrorAsked"Have youreceivedthe check"POApolicyRe-triggeringTransferpaperworkReissuerequestDe-escalateE-DeliveryNB workitemmadefrom a callHybridProcedureshelf gemwas usedInheritedIRATransferto suitIssue apolicyFree!Put in aManagerRequestExplainthe Reg60ProcessHave acaller jointhe callMaking achange totheallocationsThe call isfrom thetransfercompanyRequestfor aProductchangeIssuedpolicyIgnoreCVF forBeneficiaryCallingabout aproducererror

Hybrid Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Status check
  2. Re-issue request
  3. Back Office is on the line
  4. Rates
  5. Where was the delivery packet sent
  6. Asking where the transfer paperwork was sent to
  7. Wells Fargo
  8. Ignore the TVF for beneficiary
  9. Asking where to send in the funds
  10. Satisfy a requirement
  11. Transfer to the CCC
  12. UTMA/UGMA Contract
  13. Stop pay request
  14. Morgan Stanley
  15. Internal Contract
  16. Search for a policy using an SSN
  17. Unable to Verify a Caller
  18. Trust policy
  19. Updating Owner information
  20. Portal how to locate rates
  21. Receive praise from a caller
  22. Helpline helps you
  23. Merrill Lynch Policy
  24. Asking about the status of the transfer
  25. Transfer to Sales
  26. Owner and Producer both on the call
  27. Death Claim
  28. Cancelled a policy
  29. Payment Review call
  30. Add Suspense
  31. Follow up call requested
  32. Color coded shelf gem was used
  33. Calling about the ACH payment
  34. JP Morgan Chase
  35. Asking for the Issue date
  36. Verbal W-9
  37. Sending blank forms
  38. Change/update the Beneficiary
  39. Transfer to Agency
  40. NB Producer error
  41. Asked "Have you received the check"
  42. POA policy
  43. Re-triggering Transfer paperwork
  44. Reissue request
  45. De-escalate
  46. E-Delivery
  47. NB work item made from a call
  48. Hybrid Procedure shelf gem was used
  49. Inherited IRA
  50. Transfer to suit
  51. Issue a policy
  52. Free!
  53. Put in a Manager Request
  54. Explain the Reg 60 Process
  55. Have a caller join the call
  56. Making a change to the allocations
  57. The call is from the transfer company
  58. Request for a Product change
  59. Issued policy
  60. Ignore CVF for Beneficiary
  61. Calling about a producer error