VPN issues Talked a member through the IH app for a telemed visit IBC is not triage related Caller hangs up Calling for a nurse from another team No TOS done (at least 4 in one shift) Share your reason for choosing nursing in slack Thinking to yourself "I hope this call does not get reviewed!" Create an account for a member Member calling for a prescription Forgot to change CXONE status Member transferred to triage for non-triage needs Cold Transfer Clinical Emergency call Silent Refused Cant find a protocol Call from RX Support whisper tone Benefit calls (at least 4 in one day) Leg/ Ghost call Multiple protocols in one call Share your best nurse story in slack Call >40 minutes (not including documentation) Change SLACK to a picture of you in scrubs Share your favorite nursing memory in slack. Member disagrees with care advice EMS refusal Full computer restart Post a picture from nursing school graduation CXone logged you out VPN issues Talked a member through the IH app for a telemed visit IBC is not triage related Caller hangs up Calling for a nurse from another team No TOS done (at least 4 in one shift) Share your reason for choosing nursing in slack Thinking to yourself "I hope this call does not get reviewed!" Create an account for a member Member calling for a prescription Forgot to change CXONE status Member transferred to triage for non-triage needs Cold Transfer Clinical Emergency call Silent Refused Cant find a protocol Call from RX Support whisper tone Benefit calls (at least 4 in one day) Leg/ Ghost call Multiple protocols in one call Share your best nurse story in slack Call >40 minutes (not including documentation) Change SLACK to a picture of you in scrubs Share your favorite nursing memory in slack. Member disagrees with care advice EMS refusal Full computer restart Post a picture from nursing school graduation CXone logged you out
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
VPN issues
Talked a member through the IH app for a telemed visit
IBC is not triage related
Caller hangs up
Calling for a nurse from another team
No TOS done (at least 4 in one shift)
Share your reason for choosing nursing in slack
Thinking to yourself "I hope this call does not get reviewed!"
Create an account for a member
Member calling for a prescription
Forgot to change CXONE status
Member transferred to triage for non-triage needs
Cold Transfer
Clinical Emergency call
Silent Refused
Cant find a protocol
Call from RX Support whisper tone
Benefit calls (at least 4 in one day)
Leg/ Ghost call
Multiple protocols in one call
Share your best nurse story in slack
Call >40 minutes (not including documentation)
Change SLACK to a picture of you in scrubs
Share your favorite nursing memory in slack.
Member disagrees with care advice
EMS refusal
Full computer restart
Post a picture from nursing school graduation
CXone logged you out