Actively listened in a meeting Answered a client question promptly Improved a customer experience Admitted a mistake and made it right Went the extra mile for a client Shared an opposing view respectfully Wrote a kudos note Stayed focused under pressure Read about trends in your field and share insights Joined a group effort Nominated a colleague for a reward Asked "How can I help?" Gave respectful, honest feedback Gave someone a public shoutout Met a tight deadline Helped a teammate complete a task Thanked someone for their input Recognized someone’s behind-the- scenes effort Volunteer to test a new tool or system Took part in a brainstorming session Supported a team member with a challenge Escalated a customer issue properly Use trial and error to test a new method Completed a task early Collaborated across departments Helped move a project forward Followed through on a promise Shared customer feedback with the team Advocated for a customer’s need Took initiative on something new Propose a new way to solve a recurring problem Celebrated a teammate’s success Help build or improve an internal resource Let someone else speak first Document a new, more efficient procedure Praised someone in a team chat or email Actively listened in a meeting Answered a client question promptly Improved a customer experience Admitted a mistake and made it right Went the extra mile for a client Shared an opposing view respectfully Wrote a kudos note Stayed focused under pressure Read about trends in your field and share insights Joined a group effort Nominated a colleague for a reward Asked "How can I help?" Gave respectful, honest feedback Gave someone a public shoutout Met a tight deadline Helped a teammate complete a task Thanked someone for their input Recognized someone’s behind-the- scenes effort Volunteer to test a new tool or system Took part in a brainstorming session Supported a team member with a challenge Escalated a customer issue properly Use trial and error to test a new method Completed a task early Collaborated across departments Helped move a project forward Followed through on a promise Shared customer feedback with the team Advocated for a customer’s need Took initiative on something new Propose a new way to solve a recurring problem Celebrated a teammate’s success Help build or improve an internal resource Let someone else speak first Document a new, more efficient procedure Praised someone in a team chat or email
LYRIC - Call List(Print)
H-Actively listened in a meeting
V-Answered a client question promptly
V-Improved a customer experience
H-Admitted a mistake and made it right
V-Went the extra mile for a client
H-Shared an opposing view respectfully
R-Wrote a kudos note
E-Stayed focused under pressure
I-Read about trends in your field and share insights
T-Joined a group effort
R-Nominated a colleague for a reward
T-Asked "How can I help?"
H-Gave respectful, honest feedback
R-Gave someone a public shoutout
E-Met a tight deadline
T-Helped a teammate complete a task
H-Thanked someone for their input
R-Recognized someone’s behind-the-scenes effort
I-Volunteer to test a new tool or system
T-Took part in a brainstorming session
T-Supported a team member with a challenge
V-Escalated a customer issue properly
I-Use trial and error to test a new method
E-Completed a task early
T-Collaborated across departments
E-Helped move a project forward
E-Followed through on a promise
V-Shared customer feedback with the team
V-Advocated for a customer’s need
E-Took initiative on something new
I-Propose a new way to solve a recurring problem
R-Celebrated a teammate’s success
I-Help build or improve an internal resource
H-Let someone else speak first
I-Document a new, more efficient procedure
R-Praised someone in a team chat or email
