Help buildor improvean internalresourceAnswereda clientquestionpromptlyGaverespectful,honestfeedbackDocument anew, moreefficientprocedureThankedsomeonefor theirinputAdvocatedfor acustomer’sneedHelped ateammatecompletea taskTookinitiative onsomethingnewGavesomeonea publicshoutoutShared anopposingviewrespectfullyWent theextra milefor a clientJoineda groupeffortTook part in abrainstormingsessionNominateda colleaguefor arewardAdmitteda mistakeand madeit rightSharedcustomerfeedbackwith theteamCompleteda taskearlyPropose anew way tosolve arecurringproblemLetsomeoneelsespeak firstPraisedsomeone ina team chator emailActivelylistened ina meetingCelebratedateammate’ssuccessEscalateda customerissueproperlyCollaboratedacrossdepartmentsVolunteerto test anew toolor systemSupported ateammember witha challengeRead abouttrends inyour fieldand shareinsightsRecognizedsomeone’sbehind-the-scenes effortImproveda customerexperienceStayedfocusedunderpressureAsked"How canI help?"Use trialand error totest a newmethodHelpedmove aprojectforwardFollowedthroughon apromiseWrote akudosnoteMet atightdeadlineHelp buildor improvean internalresourceAnswereda clientquestionpromptlyGaverespectful,honestfeedbackDocument anew, moreefficientprocedureThankedsomeonefor theirinputAdvocatedfor acustomer’sneedHelped ateammatecompletea taskTookinitiative onsomethingnewGavesomeonea publicshoutoutShared anopposingviewrespectfullyWent theextra milefor a clientJoineda groupeffortTook part in abrainstormingsessionNominateda colleaguefor arewardAdmitteda mistakeand madeit rightSharedcustomerfeedbackwith theteamCompleteda taskearlyPropose anew way tosolve arecurringproblemLetsomeoneelsespeak firstPraisedsomeone ina team chator emailActivelylistened ina meetingCelebratedateammate’ssuccessEscalateda customerissueproperlyCollaboratedacrossdepartmentsVolunteerto test anew toolor systemSupported ateammember witha challengeRead abouttrends inyour fieldand shareinsightsRecognizedsomeone’sbehind-the-scenes effortImproveda customerexperienceStayedfocusedunderpressureAsked"How canI help?"Use trialand error totest a newmethodHelpedmove aprojectforwardFollowedthroughon apromiseWrote akudosnoteMet atightdeadline

LYRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I-Help build or improve an internal resource
  2. V-Answered a client question promptly
  3. H-Gave respectful, honest feedback
  4. I-Document a new, more efficient procedure
  5. H-Thanked someone for their input
  6. V-Advocated for a customer’s need
  7. T-Helped a teammate complete a task
  8. E-Took initiative on something new
  9. R-Gave someone a public shoutout
  10. H-Shared an opposing view respectfully
  11. V-Went the extra mile for a client
  12. T-Joined a group effort
  13. T-Took part in a brainstorming session
  14. R-Nominated a colleague for a reward
  15. H-Admitted a mistake and made it right
  16. V-Shared customer feedback with the team
  17. E-Completed a task early
  18. I-Propose a new way to solve a recurring problem
  19. H-Let someone else speak first
  20. R-Praised someone in a team chat or email
  21. H-Actively listened in a meeting
  22. R-Celebrated a teammate’s success
  23. V-Escalated a customer issue properly
  24. T-Collaborated across departments
  25. I-Volunteer to test a new tool or system
  26. T-Supported a team member with a challenge
  27. I-Read about trends in your field and share insights
  28. R-Recognized someone’s behind-the-scenes effort
  29. V-Improved a customer experience
  30. E-Stayed focused under pressure
  31. T-Asked "How can I help?"
  32. I-Use trial and error to test a new method
  33. E-Helped move a project forward
  34. E-Followed through on a promise
  35. R-Wrote a kudos note
  36. E-Met a tight deadline