Sharedcustomerfeedbackwith theteamAnswereda clientquestionpromptlyActivelylistened ina meetingAdvocatedfor acustomer’sneedMet atightdeadlineGavesomeonea publicshoutoutAdmitteda mistakeand madeit rightStayedfocusedunderpressureTook part in abrainstormingsessionAsked"How canI help?"Went theextra milefor a clientCollaboratedacrossdepartmentsCelebratedateammate’ssuccessFollowedthroughon apromiseVolunteerto test anew toolor systemGaverespectful,honestfeedbackTookinitiative onsomethingnewWrote akudosnoteRead abouttrends inyour fieldand shareinsightsNominateda colleaguefor arewardImproveda customerexperienceHelp buildor improvean internalresourcePropose anew way tosolve arecurringproblemSupported ateammember witha challengeEscalateda customerissueproperlyThankedsomeonefor theirinputPraisedsomeone ina team chator emailHelpedmove aprojectforwardHelped ateammatecompletea taskDocument anew, moreefficientprocedureUse trialand error totest a newmethodLetsomeoneelsespeak firstCompleteda taskearlyShared anopposingviewrespectfullyJoineda groupeffortRecognizedsomeone’sbehind-the-scenes effortSharedcustomerfeedbackwith theteamAnswereda clientquestionpromptlyActivelylistened ina meetingAdvocatedfor acustomer’sneedMet atightdeadlineGavesomeonea publicshoutoutAdmitteda mistakeand madeit rightStayedfocusedunderpressureTook part in abrainstormingsessionAsked"How canI help?"Went theextra milefor a clientCollaboratedacrossdepartmentsCelebratedateammate’ssuccessFollowedthroughon apromiseVolunteerto test anew toolor systemGaverespectful,honestfeedbackTookinitiative onsomethingnewWrote akudosnoteRead abouttrends inyour fieldand shareinsightsNominateda colleaguefor arewardImproveda customerexperienceHelp buildor improvean internalresourcePropose anew way tosolve arecurringproblemSupported ateammember witha challengeEscalateda customerissueproperlyThankedsomeonefor theirinputPraisedsomeone ina team chator emailHelpedmove aprojectforwardHelped ateammatecompletea taskDocument anew, moreefficientprocedureUse trialand error totest a newmethodLetsomeoneelsespeak firstCompleteda taskearlyShared anopposingviewrespectfullyJoineda groupeffortRecognizedsomeone’sbehind-the-scenes effort

LYRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. V-Shared customer feedback with the team
  2. V-Answered a client question promptly
  3. H-Actively listened in a meeting
  4. V-Advocated for a customer’s need
  5. E-Met a tight deadline
  6. R-Gave someone a public shoutout
  7. H-Admitted a mistake and made it right
  8. E-Stayed focused under pressure
  9. T-Took part in a brainstorming session
  10. T-Asked "How can I help?"
  11. V-Went the extra mile for a client
  12. T-Collaborated across departments
  13. R-Celebrated a teammate’s success
  14. E-Followed through on a promise
  15. I-Volunteer to test a new tool or system
  16. H-Gave respectful, honest feedback
  17. E-Took initiative on something new
  18. R-Wrote a kudos note
  19. I-Read about trends in your field and share insights
  20. R-Nominated a colleague for a reward
  21. V-Improved a customer experience
  22. I-Help build or improve an internal resource
  23. I-Propose a new way to solve a recurring problem
  24. T-Supported a team member with a challenge
  25. V-Escalated a customer issue properly
  26. H-Thanked someone for their input
  27. R-Praised someone in a team chat or email
  28. E-Helped move a project forward
  29. T-Helped a teammate complete a task
  30. I-Document a new, more efficient procedure
  31. I-Use trial and error to test a new method
  32. H-Let someone else speak first
  33. E-Completed a task early
  34. H-Shared an opposing view respectfully
  35. T-Joined a group effort
  36. R-Recognized someone’s behind-the-scenes effort