Advocatedfor acustomer’sneedActivelylistened ina meetingSupported ateammember witha challengeImproveda customerexperienceJoineda groupeffortPraisedsomeone ina team chator emailGaverespectful,honestfeedbackLetsomeoneelsespeak firstShared anopposingviewrespectfullyAnswereda clientquestionpromptlySharedcustomerfeedbackwith theteamPropose anew way tosolve arecurringproblemWent theextra milefor a clientFollowedthroughon apromiseCelebratedateammate’ssuccessThankedsomeonefor theirinputHelp buildor improvean internalresourceCollaboratedacrossdepartmentsEscalateda customerissueproperlyAdmitteda mistakeand madeit rightNominateda colleaguefor arewardMet atightdeadlineTook part in abrainstormingsessionTookinitiative onsomethingnewDocument anew, moreefficientprocedureStayedfocusedunderpressureCompleteda taskearlyHelpedmove aprojectforwardVolunteerto test anew toolor systemRecognizedsomeone’sbehind-the-scenes effortWrote akudosnoteUse trialand error totest a newmethodHelped ateammatecompletea taskAsked"How canI help?"Gavesomeonea publicshoutoutRead abouttrends inyour fieldand shareinsightsAdvocatedfor acustomer’sneedActivelylistened ina meetingSupported ateammember witha challengeImproveda customerexperienceJoineda groupeffortPraisedsomeone ina team chator emailGaverespectful,honestfeedbackLetsomeoneelsespeak firstShared anopposingviewrespectfullyAnswereda clientquestionpromptlySharedcustomerfeedbackwith theteamPropose anew way tosolve arecurringproblemWent theextra milefor a clientFollowedthroughon apromiseCelebratedateammate’ssuccessThankedsomeonefor theirinputHelp buildor improvean internalresourceCollaboratedacrossdepartmentsEscalateda customerissueproperlyAdmitteda mistakeand madeit rightNominateda colleaguefor arewardMet atightdeadlineTook part in abrainstormingsessionTookinitiative onsomethingnewDocument anew, moreefficientprocedureStayedfocusedunderpressureCompleteda taskearlyHelpedmove aprojectforwardVolunteerto test anew toolor systemRecognizedsomeone’sbehind-the-scenes effortWrote akudosnoteUse trialand error totest a newmethodHelped ateammatecompletea taskAsked"How canI help?"Gavesomeonea publicshoutoutRead abouttrends inyour fieldand shareinsights

LYRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. V-Advocated for a customer’s need
  2. H-Actively listened in a meeting
  3. T-Supported a team member with a challenge
  4. V-Improved a customer experience
  5. T-Joined a group effort
  6. R-Praised someone in a team chat or email
  7. H-Gave respectful, honest feedback
  8. H-Let someone else speak first
  9. H-Shared an opposing view respectfully
  10. V-Answered a client question promptly
  11. V-Shared customer feedback with the team
  12. I-Propose a new way to solve a recurring problem
  13. V-Went the extra mile for a client
  14. E-Followed through on a promise
  15. R-Celebrated a teammate’s success
  16. H-Thanked someone for their input
  17. I-Help build or improve an internal resource
  18. T-Collaborated across departments
  19. V-Escalated a customer issue properly
  20. H-Admitted a mistake and made it right
  21. R-Nominated a colleague for a reward
  22. E-Met a tight deadline
  23. T-Took part in a brainstorming session
  24. E-Took initiative on something new
  25. I-Document a new, more efficient procedure
  26. E-Stayed focused under pressure
  27. E-Completed a task early
  28. E-Helped move a project forward
  29. I-Volunteer to test a new tool or system
  30. R-Recognized someone’s behind-the-scenes effort
  31. R-Wrote a kudos note
  32. I-Use trial and error to test a new method
  33. T-Helped a teammate complete a task
  34. T-Asked "How can I help?"
  35. R-Gave someone a public shoutout
  36. I-Read about trends in your field and share insights