Read abouttrends inyour fieldand shareinsightsSupported ateammember witha challengeShared anopposingviewrespectfullyFollowedthroughon apromiseHelpedmove aprojectforwardThankedsomeonefor theirinputDocument anew, moreefficientprocedureRecognizedsomeone’sbehind-the-scenes effortTook part in abrainstormingsessionCompleteda taskearlyCollaboratedacrossdepartmentsJoineda groupeffortPropose anew way tosolve arecurringproblemPraisedsomeone ina team chator emailHelped ateammatecompletea taskAnswereda clientquestionpromptlyVolunteerto test anew toolor systemAdvocatedfor acustomer’sneedWent theextra milefor a clientNominateda colleaguefor arewardTookinitiative onsomethingnewMet atightdeadlineAdmitteda mistakeand madeit rightGaverespectful,honestfeedbackStayedfocusedunderpressureAsked"How canI help?"Letsomeoneelsespeak firstWrote akudosnoteUse trialand error totest a newmethodEscalateda customerissueproperlyCelebratedateammate’ssuccessHelp buildor improvean internalresourceGavesomeonea publicshoutoutActivelylistened ina meetingSharedcustomerfeedbackwith theteamImproveda customerexperienceRead abouttrends inyour fieldand shareinsightsSupported ateammember witha challengeShared anopposingviewrespectfullyFollowedthroughon apromiseHelpedmove aprojectforwardThankedsomeonefor theirinputDocument anew, moreefficientprocedureRecognizedsomeone’sbehind-the-scenes effortTook part in abrainstormingsessionCompleteda taskearlyCollaboratedacrossdepartmentsJoineda groupeffortPropose anew way tosolve arecurringproblemPraisedsomeone ina team chator emailHelped ateammatecompletea taskAnswereda clientquestionpromptlyVolunteerto test anew toolor systemAdvocatedfor acustomer’sneedWent theextra milefor a clientNominateda colleaguefor arewardTookinitiative onsomethingnewMet atightdeadlineAdmitteda mistakeand madeit rightGaverespectful,honestfeedbackStayedfocusedunderpressureAsked"How canI help?"Letsomeoneelsespeak firstWrote akudosnoteUse trialand error totest a newmethodEscalateda customerissueproperlyCelebratedateammate’ssuccessHelp buildor improvean internalresourceGavesomeonea publicshoutoutActivelylistened ina meetingSharedcustomerfeedbackwith theteamImproveda customerexperience

LYRIC - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I-Read about trends in your field and share insights
  2. T-Supported a team member with a challenge
  3. H-Shared an opposing view respectfully
  4. E-Followed through on a promise
  5. E-Helped move a project forward
  6. H-Thanked someone for their input
  7. I-Document a new, more efficient procedure
  8. R-Recognized someone’s behind-the-scenes effort
  9. T-Took part in a brainstorming session
  10. E-Completed a task early
  11. T-Collaborated across departments
  12. T-Joined a group effort
  13. I-Propose a new way to solve a recurring problem
  14. R-Praised someone in a team chat or email
  15. T-Helped a teammate complete a task
  16. V-Answered a client question promptly
  17. I-Volunteer to test a new tool or system
  18. V-Advocated for a customer’s need
  19. V-Went the extra mile for a client
  20. R-Nominated a colleague for a reward
  21. E-Took initiative on something new
  22. E-Met a tight deadline
  23. H-Admitted a mistake and made it right
  24. H-Gave respectful, honest feedback
  25. E-Stayed focused under pressure
  26. T-Asked "How can I help?"
  27. H-Let someone else speak first
  28. R-Wrote a kudos note
  29. I-Use trial and error to test a new method
  30. V-Escalated a customer issue properly
  31. R-Celebrated a teammate’s success
  32. I-Help build or improve an internal resource
  33. R-Gave someone a public shoutout
  34. H-Actively listened in a meeting
  35. V-Shared customer feedback with the team
  36. V-Improved a customer experience