Turn around anegativesituation andended theconversationpositively.Best inHandlingGameplay.Used toneand languageperfectly -Verified byQA or TL.Comment fromPlayer stating Ishowed Care& CompassionBestCSATVerbatimComment leftfrom playerregarding fastand efficientservice.Best indeliveringpromotionsto players.Comment leftfrom playersstating IMade ThingsEasyReceivedMostNumber ofCSAT scoresBestempathyaward.Addressedmultipleconcerns allin one go.BestretentionticketA teammatementionsyour help insolving anissue.Bestrapportaward.RepeatPlayerPraisedTurn around anegativesituation andended theconversationpositively.Best inHandlingGameplay.Used toneand languageperfectly -Verified byQA or TL.Comment fromPlayer stating Ishowed Care& CompassionBestCSATVerbatimComment leftfrom playerregarding fastand efficientservice.Best indeliveringpromotionsto players.Comment leftfrom playersstating IMade ThingsEasyReceivedMostNumber ofCSAT scoresBestempathyaward.Addressedmultipleconcerns allin one go.BestretentionticketA teammatementionsyour help insolving anissue.Bestrapportaward.RepeatPlayerPraised

CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Turn around a negative situation and ended the conversation positively.
  2. Best in Handling Gameplay.
  3. Used tone and language perfectly - Verified by QA or TL.
  4. Comment from Player stating I showed Care & Compassion
  5. Best CSAT Verbatim
  6. Comment left from player regarding fast and efficient service.
  7. Best in delivering promotions to players.
  8. Comment left from players stating I Made Things Easy
  9. Received Most Number of CSAT scores
  10. Best empathy award.
  11. Addressed multiple concerns all in one go.
  12. Best retention ticket
  13. A teammate mentions your help in solving an issue.
  14. Best rapport award.
  15. Repeat Player Praised