ReceivedMostNumber ofCSAT scoresBestCSATVerbatimBest inHandlingGameplay.A teammatementionsyour help insolving anissue.Comment leftfrom playerregarding fastand efficientservice.Comment leftfrom playersstating IMade ThingsEasyAddressedmultipleconcerns allin one go.Bestrapportaward.Comment fromPlayer stating Ishowed Care& CompassionRepeatPlayerPraisedBestretentionticketTurn around anegativesituation andended theconversationpositively.Used toneand languageperfectly -Verified byQA or TL.Bestempathyaward.Best indeliveringpromotionsto players.ReceivedMostNumber ofCSAT scoresBestCSATVerbatimBest inHandlingGameplay.A teammatementionsyour help insolving anissue.Comment leftfrom playerregarding fastand efficientservice.Comment leftfrom playersstating IMade ThingsEasyAddressedmultipleconcerns allin one go.Bestrapportaward.Comment fromPlayer stating Ishowed Care& CompassionRepeatPlayerPraisedBestretentionticketTurn around anegativesituation andended theconversationpositively.Used toneand languageperfectly -Verified byQA or TL.Bestempathyaward.Best indeliveringpromotionsto players.

CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received Most Number of CSAT scores
  2. Best CSAT Verbatim
  3. Best in Handling Gameplay.
  4. A teammate mentions your help in solving an issue.
  5. Comment left from player regarding fast and efficient service.
  6. Comment left from players stating I Made Things Easy
  7. Addressed multiple concerns all in one go.
  8. Best rapport award.
  9. Comment from Player stating I showed Care & Compassion
  10. Repeat Player Praised
  11. Best retention ticket
  12. Turn around a negative situation and ended the conversation positively.
  13. Used tone and language perfectly - Verified by QA or TL.
  14. Best empathy award.
  15. Best in delivering promotions to players.