Best inHandlingGameplay.Bestrapportaward.Best indeliveringpromotionsto players.Comment fromPlayer stating Ishowed Care& CompassionTurn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.Addressedmultipleconcerns allin one go.Comment leftfrom playerregarding fastand efficientservice.Bestempathyaward.Used toneand languageperfectly -Verified byQA or TL.Comment leftfrom playersstating IMade ThingsEasyReceivedMostNumber ofCSAT scoresBestretentionticketRepeatPlayerPraisedBestCSATVerbatimBest inHandlingGameplay.Bestrapportaward.Best indeliveringpromotionsto players.Comment fromPlayer stating Ishowed Care& CompassionTurn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.Addressedmultipleconcerns allin one go.Comment leftfrom playerregarding fastand efficientservice.Bestempathyaward.Used toneand languageperfectly -Verified byQA or TL.Comment leftfrom playersstating IMade ThingsEasyReceivedMostNumber ofCSAT scoresBestretentionticketRepeatPlayerPraisedBestCSATVerbatim

CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Best in Handling Gameplay.
  2. Best rapport award.
  3. Best in delivering promotions to players.
  4. Comment from Player stating I showed Care & Compassion
  5. Turn around a negative situation and ended the conversation positively.
  6. A teammate mentions your help in solving an issue.
  7. Addressed multiple concerns all in one go.
  8. Comment left from player regarding fast and efficient service.
  9. Best empathy award.
  10. Used tone and language perfectly - Verified by QA or TL.
  11. Comment left from players stating I Made Things Easy
  12. Received Most Number of CSAT scores
  13. Best retention ticket
  14. Repeat Player Praised
  15. Best CSAT Verbatim