HighestTeamAverageCSAT ScoreAddressedmultipleconcerns allin one go.Comment leftfrom playersstating IMade ThingsEasyComment leftfrom playersregarding myExpert AdviceComment leftfrom playerregarding fastand efficientservice.BestCSATVerbatimRepeatPlayerPraisedComment fromPlayer stating Ishowed Care& CompassionBestretentionticketBestempathyaward.Best inHandlingGameplay.Turn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.Used toneand languageperfectly -Verified byQA or TL.Best indeliveringpromotionsto players.HighestTeamAverageCSAT ScoreAddressedmultipleconcerns allin one go.Comment leftfrom playersstating IMade ThingsEasyComment leftfrom playersregarding myExpert AdviceComment leftfrom playerregarding fastand efficientservice.BestCSATVerbatimRepeatPlayerPraisedComment fromPlayer stating Ishowed Care& CompassionBestretentionticketBestempathyaward.Best inHandlingGameplay.Turn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.Used toneand languageperfectly -Verified byQA or TL.Best indeliveringpromotionsto players.

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
S
3
A
4
A
5
A
6
C
7
T
8
T
9
S
10
S
11
C
12
C
13
S
14
A
15
T
16
C
  1. T-Highest Team Average CSAT Score
  2. S-Addressed multiple concerns all in one go.
  3. A-Comment left from players stating I Made Things Easy
  4. A-
  5. A-Comment left from players regarding my Expert Advice
  6. C-Comment left from player regarding fast and efficient service.
  7. T-Best CSAT Verbatim
  8. T-Repeat Player Praised
  9. S-Comment from Player stating I showed Care & Compassion
  10. S-Best retention ticket
  11. C-Best empathy award.
  12. C-Best in Handling Gameplay.
  13. S-Turn around a negative situation and ended the conversation positively.
  14. A-A teammate mentions your help in solving an issue.
  15. T-Used tone and language perfectly - Verified by QA or TL.
  16. C-Best in delivering promotions to players.