Bestempathyaward.Best indeliveringpromotionsto players.Comment leftfrom playersregarding myExpert AdviceBestCSATVerbatimAddressedmultipleconcerns allin one go.Best inHandlingGameplay.RepeatPlayerPraisedHighestTeamAverageCSAT ScoreComment fromPlayer stating Ishowed Care& CompassionComment leftfrom playersstating IMade ThingsEasyBestretentionticketTurn around anegativesituation andended theconversationpositively.Used toneand languageperfectly -Verified byQA or TL.A teammatementionsyour help insolving anissue.Comment leftfrom playerregarding fastand efficientservice.Bestempathyaward.Best indeliveringpromotionsto players.Comment leftfrom playersregarding myExpert AdviceBestCSATVerbatimAddressedmultipleconcerns allin one go.Best inHandlingGameplay.RepeatPlayerPraisedHighestTeamAverageCSAT ScoreComment fromPlayer stating Ishowed Care& CompassionComment leftfrom playersstating IMade ThingsEasyBestretentionticketTurn around anegativesituation andended theconversationpositively.Used toneand languageperfectly -Verified byQA or TL.A teammatementionsyour help insolving anissue.Comment leftfrom playerregarding fastand efficientservice.

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
C
2
C
3
A
4
T
5
S
6
C
7
T
8
T
9
S
10
A
11
A
12
S
13
S
14
T
15
A
16
C
  1. C-Best empathy award.
  2. C-Best in delivering promotions to players.
  3. A-Comment left from players regarding my Expert Advice
  4. T-Best CSAT Verbatim
  5. S-Addressed multiple concerns all in one go.
  6. C-Best in Handling Gameplay.
  7. T-Repeat Player Praised
  8. T-Highest Team Average CSAT Score
  9. S-Comment from Player stating I showed Care & Compassion
  10. A-Comment left from players stating I Made Things Easy
  11. A-
  12. S-Best retention ticket
  13. S-Turn around a negative situation and ended the conversation positively.
  14. T-Used tone and language perfectly - Verified by QA or TL.
  15. A-A teammate mentions your help in solving an issue.
  16. C-Comment left from player regarding fast and efficient service.