Bestempathyaward.A teammatementionsyour help insolving anissue.BestretentionticketComment leftfrom playersregarding myExpert AdviceComment leftfrom playerregarding fastand efficientservice.RepeatPlayerPraisedBest inHandlingGameplay.Addressedmultipleconcerns allin one go.Used toneand languageperfectly -Verified byQA or TL.BestCSATVerbatimComment fromPlayer stating Ishowed Care& CompassionTurn around anegativesituation andended theconversationpositively.HighestTeamAverageCSAT ScoreComment leftfrom playersstating IMade ThingsEasyBest indeliveringpromotionsto players.Bestempathyaward.A teammatementionsyour help insolving anissue.BestretentionticketComment leftfrom playersregarding myExpert AdviceComment leftfrom playerregarding fastand efficientservice.RepeatPlayerPraisedBest inHandlingGameplay.Addressedmultipleconcerns allin one go.Used toneand languageperfectly -Verified byQA or TL.BestCSATVerbatimComment fromPlayer stating Ishowed Care& CompassionTurn around anegativesituation andended theconversationpositively.HighestTeamAverageCSAT ScoreComment leftfrom playersstating IMade ThingsEasyBest indeliveringpromotionsto players.

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
C
2
A
3
S
4
A
5
C
6
T
7
C
8
S
9
A
10
T
11
T
12
S
13
S
14
T
15
A
16
C
  1. C-Best empathy award.
  2. A-A teammate mentions your help in solving an issue.
  3. S-Best retention ticket
  4. A-Comment left from players regarding my Expert Advice
  5. C-Comment left from player regarding fast and efficient service.
  6. T-Repeat Player Praised
  7. C-Best in Handling Gameplay.
  8. S-Addressed multiple concerns all in one go.
  9. A-
  10. T-Used tone and language perfectly - Verified by QA or TL.
  11. T-Best CSAT Verbatim
  12. S-Comment from Player stating I showed Care & Compassion
  13. S-Turn around a negative situation and ended the conversation positively.
  14. T-Highest Team Average CSAT Score
  15. A-Comment left from players stating I Made Things Easy
  16. C-Best in delivering promotions to players.