Comment fromPlayer stating Ishowed Care& CompassionTurn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.RepeatPlayerPraisedBest inHandlingGameplay.Used toneand languageperfectly -Verified byQA or TL.HighestTeamAverageCSAT ScoreComment leftfrom playersstating IMade ThingsEasyBestempathyaward.Addressedmultipleconcerns allin one go.Comment leftfrom playerregarding fastand efficientservice.Best indeliveringpromotionsto players.BestCSATVerbatimComment leftfrom playersregarding myExpert AdviceBestretentionticketComment fromPlayer stating Ishowed Care& CompassionTurn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.RepeatPlayerPraisedBest inHandlingGameplay.Used toneand languageperfectly -Verified byQA or TL.HighestTeamAverageCSAT ScoreComment leftfrom playersstating IMade ThingsEasyBestempathyaward.Addressedmultipleconcerns allin one go.Comment leftfrom playerregarding fastand efficientservice.Best indeliveringpromotionsto players.BestCSATVerbatimComment leftfrom playersregarding myExpert AdviceBestretentionticket

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
S
2
S
3
A
4
T
5
C
6
T
7
T
8
A
9
C
10
A
11
S
12
C
13
C
14
T
15
A
16
S
  1. S-Comment from Player stating I showed Care & Compassion
  2. S-Turn around a negative situation and ended the conversation positively.
  3. A-A teammate mentions your help in solving an issue.
  4. T-Repeat Player Praised
  5. C-Best in Handling Gameplay.
  6. T-Used tone and language perfectly - Verified by QA or TL.
  7. T-Highest Team Average CSAT Score
  8. A-Comment left from players stating I Made Things Easy
  9. C-Best empathy award.
  10. A-
  11. S-Addressed multiple concerns all in one go.
  12. C-Comment left from player regarding fast and efficient service.
  13. C-Best in delivering promotions to players.
  14. T-Best CSAT Verbatim
  15. A-Comment left from players regarding my Expert Advice
  16. S-Best retention ticket