Comment fromPlayer stating Ishowed Care& CompassionAddressedmultipleconcerns allin one go.Comment leftfrom playersregarding myExpert AdviceHighestTeamAverageCSAT ScoreComment leftfrom playersstating IMade ThingsEasyBest indeliveringpromotionsto players.Best inHandlingGameplay.BestretentionticketTurn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.Bestempathyaward.Used toneand languageperfectly -Verified byQA or TL.RepeatPlayerPraisedComment leftfrom playerregarding fastand efficientservice.BestCSATVerbatimComment fromPlayer stating Ishowed Care& CompassionAddressedmultipleconcerns allin one go.Comment leftfrom playersregarding myExpert AdviceHighestTeamAverageCSAT ScoreComment leftfrom playersstating IMade ThingsEasyBest indeliveringpromotionsto players.Best inHandlingGameplay.BestretentionticketTurn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.Bestempathyaward.Used toneand languageperfectly -Verified byQA or TL.RepeatPlayerPraisedComment leftfrom playerregarding fastand efficientservice.BestCSATVerbatim

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
S
2
S
3
A
4
T
5
A
6
C
7
C
8
S
9
S
10
A
11
A
12
C
13
T
14
T
15
C
16
T
  1. S-Comment from Player stating I showed Care & Compassion
  2. S-Addressed multiple concerns all in one go.
  3. A-Comment left from players regarding my Expert Advice
  4. T-Highest Team Average CSAT Score
  5. A-Comment left from players stating I Made Things Easy
  6. C-Best in delivering promotions to players.
  7. C-Best in Handling Gameplay.
  8. S-Best retention ticket
  9. S-Turn around a negative situation and ended the conversation positively.
  10. A-A teammate mentions your help in solving an issue.
  11. A-
  12. C-Best empathy award.
  13. T-Used tone and language perfectly - Verified by QA or TL.
  14. T-Repeat Player Praised
  15. C-Comment left from player regarding fast and efficient service.
  16. T-Best CSAT Verbatim