Turn around anegativesituation andended theconversationpositively.Best indeliveringpromotionsto players.Bestempathyaward.RepeatPlayerPraisedComment leftfrom playerregarding fastand efficientservice.HighestTeamAverageCSAT ScoreBest inHandlingGameplay.BestCSATVerbatimComment leftfrom playersstating IMade ThingsEasyAddressedmultipleconcerns allin one go.Comment fromPlayer stating Ishowed Care& CompassionComment leftfrom playersregarding myExpert AdviceBestretentionticketA teammatementionsyour help insolving anissue.Used toneand languageperfectly -Verified byQA or TL.Turn around anegativesituation andended theconversationpositively.Best indeliveringpromotionsto players.Bestempathyaward.RepeatPlayerPraisedComment leftfrom playerregarding fastand efficientservice.HighestTeamAverageCSAT ScoreBest inHandlingGameplay.BestCSATVerbatimComment leftfrom playersstating IMade ThingsEasyAddressedmultipleconcerns allin one go.Comment fromPlayer stating Ishowed Care& CompassionComment leftfrom playersregarding myExpert AdviceBestretentionticketA teammatementionsyour help insolving anissue.Used toneand languageperfectly -Verified byQA or TL.

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
S
2
C
3
C
4
T
5
C
6
T
7
C
8
T
9
A
10
A
11
S
12
S
13
A
14
S
15
A
16
T
  1. S-Turn around a negative situation and ended the conversation positively.
  2. C-Best in delivering promotions to players.
  3. C-Best empathy award.
  4. T-Repeat Player Praised
  5. C-Comment left from player regarding fast and efficient service.
  6. T-Highest Team Average CSAT Score
  7. C-Best in Handling Gameplay.
  8. T-Best CSAT Verbatim
  9. A-
  10. A-Comment left from players stating I Made Things Easy
  11. S-Addressed multiple concerns all in one go.
  12. S-Comment from Player stating I showed Care & Compassion
  13. A-Comment left from players regarding my Expert Advice
  14. S-Best retention ticket
  15. A-A teammate mentions your help in solving an issue.
  16. T-Used tone and language perfectly - Verified by QA or TL.