Used toneand languageperfectly -Verified byQA or TL.BestCSATVerbatimBestretentionticketComment leftfrom playersregarding myExpert AdviceComment leftfrom playersstating IMade ThingsEasyAddressedmultipleconcerns allin one go.Best indeliveringpromotionsto players.Turn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.Comment leftfrom playerregarding fastand efficientservice.Comment fromPlayer stating Ishowed Care& CompassionBestempathyaward.Best inHandlingGameplay.RepeatPlayerPraisedHighestTeamAverageCSAT ScoreUsed toneand languageperfectly -Verified byQA or TL.BestCSATVerbatimBestretentionticketComment leftfrom playersregarding myExpert AdviceComment leftfrom playersstating IMade ThingsEasyAddressedmultipleconcerns allin one go.Best indeliveringpromotionsto players.Turn around anegativesituation andended theconversationpositively.A teammatementionsyour help insolving anissue.Comment leftfrom playerregarding fastand efficientservice.Comment fromPlayer stating Ishowed Care& CompassionBestempathyaward.Best inHandlingGameplay.RepeatPlayerPraisedHighestTeamAverageCSAT Score

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
T
3
S
4
A
5
A
6
S
7
C
8
S
9
A
10
A
11
C
12
S
13
C
14
C
15
T
16
T
  1. T-Used tone and language perfectly - Verified by QA or TL.
  2. T-Best CSAT Verbatim
  3. S-Best retention ticket
  4. A-Comment left from players regarding my Expert Advice
  5. A-Comment left from players stating I Made Things Easy
  6. S-Addressed multiple concerns all in one go.
  7. C-Best in delivering promotions to players.
  8. S-Turn around a negative situation and ended the conversation positively.
  9. A-A teammate mentions your help in solving an issue.
  10. A-
  11. C-Comment left from player regarding fast and efficient service.
  12. S-Comment from Player stating I showed Care & Compassion
  13. C-Best empathy award.
  14. C-Best in Handling Gameplay.
  15. T-Repeat Player Praised
  16. T-Highest Team Average CSAT Score