Used toneand languageperfectly -Verified byQA or TL.BestCSATVerbatimTurn around anegativesituation andended theconversationpositively.Best indeliveringpromotionsto players.BestretentionticketComment leftfrom playerregarding fastand efficientservice.HighestTeamAverageCSAT ScoreBestempathyaward.Comment leftfrom playersstating IMade ThingsEasyA teammatementionsyour help insolving anissue.Best inHandlingGameplay.Comment leftfrom playersregarding myExpert AdviceComment fromPlayer stating Ishowed Care& CompassionAddressedmultipleconcerns allin one go.RepeatPlayerPraisedUsed toneand languageperfectly -Verified byQA or TL.BestCSATVerbatimTurn around anegativesituation andended theconversationpositively.Best indeliveringpromotionsto players.BestretentionticketComment leftfrom playerregarding fastand efficientservice.HighestTeamAverageCSAT ScoreBestempathyaward.Comment leftfrom playersstating IMade ThingsEasyA teammatementionsyour help insolving anissue.Best inHandlingGameplay.Comment leftfrom playersregarding myExpert AdviceComment fromPlayer stating Ishowed Care& CompassionAddressedmultipleconcerns allin one go.RepeatPlayerPraised

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
T
2
T
3
S
4
C
5
S
6
C
7
A
8
T
9
C
10
A
11
A
12
C
13
A
14
S
15
S
16
T
  1. T-Used tone and language perfectly - Verified by QA or TL.
  2. T-Best CSAT Verbatim
  3. S-Turn around a negative situation and ended the conversation positively.
  4. C-Best in delivering promotions to players.
  5. S-Best retention ticket
  6. C-Comment left from player regarding fast and efficient service.
  7. A-
  8. T-Highest Team Average CSAT Score
  9. C-Best empathy award.
  10. A-Comment left from players stating I Made Things Easy
  11. A-A teammate mentions your help in solving an issue.
  12. C-Best in Handling Gameplay.
  13. A-Comment left from players regarding my Expert Advice
  14. S-Comment from Player stating I showed Care & Compassion
  15. S-Addressed multiple concerns all in one go.
  16. T-Repeat Player Praised