Best indeliveringpromotionsto players.Comment leftfrom playersstating IMade ThingsEasyUsed toneand languageperfectly -Verified byQA or TL.Turn around anegativesituation andended theconversationpositively.Comment leftfrom playerregarding fastand efficientservice.Bestempathyaward.A teammatementionsyour help insolving anissue.Comment leftfrom playersregarding myExpert AdviceComment fromPlayer stating Ishowed Care& CompassionAddressedmultipleconcerns allin one go.RepeatPlayerPraisedBestretentionticketHighestTeamAverageCSAT ScoreBestCSATVerbatimBest inHandlingGameplay.Best indeliveringpromotionsto players.Comment leftfrom playersstating IMade ThingsEasyUsed toneand languageperfectly -Verified byQA or TL.Turn around anegativesituation andended theconversationpositively.Comment leftfrom playerregarding fastand efficientservice.Bestempathyaward.A teammatementionsyour help insolving anissue.Comment leftfrom playersregarding myExpert AdviceComment fromPlayer stating Ishowed Care& CompassionAddressedmultipleconcerns allin one go.RepeatPlayerPraisedBestretentionticketHighestTeamAverageCSAT ScoreBestCSATVerbatimBest inHandlingGameplay.

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
C
2
A
3
T
4
S
5
C
6
C
7
A
8
A
9
A
10
S
11
S
12
T
13
S
14
T
15
T
16
C
  1. C-Best in delivering promotions to players.
  2. A-Comment left from players stating I Made Things Easy
  3. T-Used tone and language perfectly - Verified by QA or TL.
  4. S-Turn around a negative situation and ended the conversation positively.
  5. C-Comment left from player regarding fast and efficient service.
  6. C-Best empathy award.
  7. A-A teammate mentions your help in solving an issue.
  8. A-
  9. A-Comment left from players regarding my Expert Advice
  10. S-Comment from Player stating I showed Care & Compassion
  11. S-Addressed multiple concerns all in one go.
  12. T-Repeat Player Praised
  13. S-Best retention ticket
  14. T-Highest Team Average CSAT Score
  15. T-Best CSAT Verbatim
  16. C-Best in Handling Gameplay.