Best indeliveringpromotionsto players.Comment fromPlayer stating Ishowed Care& CompassionComment leftfrom playerregarding fastand efficientservice.BestretentionticketBestCSATVerbatimComment leftfrom playersstating IMade ThingsEasyTurn around anegativesituation andended theconversationpositively.Addressedmultipleconcerns allin one go.HighestTeamAverageCSAT ScoreUsed toneand languageperfectly -Verified byQA or TL.RepeatPlayerPraisedComment leftfrom playersregarding myExpert AdviceA teammatementionsyour help insolving anissue.Bestempathyaward.Best inHandlingGameplay.Best indeliveringpromotionsto players.Comment fromPlayer stating Ishowed Care& CompassionComment leftfrom playerregarding fastand efficientservice.BestretentionticketBestCSATVerbatimComment leftfrom playersstating IMade ThingsEasyTurn around anegativesituation andended theconversationpositively.Addressedmultipleconcerns allin one go.HighestTeamAverageCSAT ScoreUsed toneand languageperfectly -Verified byQA or TL.RepeatPlayerPraisedComment leftfrom playersregarding myExpert AdviceA teammatementionsyour help insolving anissue.Bestempathyaward.Best inHandlingGameplay.

FCR AND CSAT BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
C
2
S
3
C
4
S
5
T
6
A
7
S
8
S
9
T
10
T
11
A
12
T
13
A
14
A
15
C
16
C
  1. C-Best in delivering promotions to players.
  2. S-Comment from Player stating I showed Care & Compassion
  3. C-Comment left from player regarding fast and efficient service.
  4. S-Best retention ticket
  5. T-Best CSAT Verbatim
  6. A-Comment left from players stating I Made Things Easy
  7. S-Turn around a negative situation and ended the conversation positively.
  8. S-Addressed multiple concerns all in one go.
  9. T-Highest Team Average CSAT Score
  10. T-Used tone and language perfectly - Verified by QA or TL.
  11. A-
  12. T-Repeat Player Praised
  13. A-Comment left from players regarding my Expert Advice
  14. A-A teammate mentions your help in solving an issue.
  15. C-Best empathy award.
  16. C-Best in Handling Gameplay.