I have readan article orbook aboutcustomerexperience.I haveobserved howa customeruses ourservice.I have seen acustomer-centric examplefrom anothercompany.I haveparticipated in ameeting wherecustomerneeds werediscussed.I havehelped acustomersolve aproblem.I havedocumenteda customerinsight insome format.I have testedour serviceor product asif I were acustomer.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have read acustomercomment orreviewonline.I have takenpart in aworkshopfocused oncustomerexperience.I have listenedto a customerinterview clipor audiorecording.I have useda customerjourney in aproject.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have usedwords orexpressions thecustomerthemselvesuse.I have updatedsomethingbased oncustomerfeedback.I havepersonallyexperienced afrustratingservice as acustomer.I have spokento or askedquestions to acustomer in thepast month.I have reflectedon how ourservice impactsthe customer’sdaily life.I have askedthe question:“What would bemost valuablefor thecustomer?”I have praiseda colleaguefor customer-centricbehavior.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have said“we need totest this withrealcustomers.”I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have useddata orinsights froma customersurvey.I have beensurprised bysomething Ilearned froma customer.I have putmyself in theshoes of atarget groupdifferent frommy own.I haveshared acustomerinsight withmy team.I havesuggested animprovementbased on acustomerperspective.I have arguedfor a solutionbased on thecustomer’sperspective.I have readan article orbook aboutcustomerexperience.I haveobserved howa customeruses ourservice.I have seen acustomer-centric examplefrom anothercompany.I haveparticipated in ameeting wherecustomerneeds werediscussed.I havehelped acustomersolve aproblem.I havedocumenteda customerinsight insome format.I have testedour serviceor product asif I were acustomer.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have read acustomercomment orreviewonline.I have takenpart in aworkshopfocused oncustomerexperience.I have listenedto a customerinterview clipor audiorecording.I have useda customerjourney in aproject.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have usedwords orexpressions thecustomerthemselvesuse.I have updatedsomethingbased oncustomerfeedback.I havepersonallyexperienced afrustratingservice as acustomer.I have spokento or askedquestions to acustomer in thepast month.I have reflectedon how ourservice impactsthe customer’sdaily life.I have askedthe question:“What would bemost valuablefor thecustomer?”I have praiseda colleaguefor customer-centricbehavior.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have said“we need totest this withrealcustomers.”I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have useddata orinsights froma customersurvey.I have beensurprised bysomething Ilearned froma customer.I have putmyself in theshoes of atarget groupdifferent frommy own.I haveshared acustomerinsight withmy team.I havesuggested animprovementbased on acustomerperspective.I have arguedfor a solutionbased on thecustomer’sperspective.

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have read an article or book about customer experience.
  2. I have observed how a customer uses our service.
  3. I have seen a customer-centric example from another company.
  4. I have participated in a meeting where customer needs were discussed.
  5. I have helped a customer solve a problem.
  6. I have documented a customer insight in some format.
  7. I have tested our service or product as if I were a customer.
  8. I have participated in an A/B test or similar customer-focused testing.
  9. I have read a customer comment or review online.
  10. I have taken part in a workshop focused on customer experience.
  11. I have listened to a customer interview clip or audio recording.
  12. I have used a customer journey in a project.
  13. I have spoken with sales, customer service, or support about what they hear from customers.
  14. I have used words or expressions the customer themselves use.
  15. I have updated something based on customer feedback.
  16. I have personally experienced a frustrating service as a customer.
  17. I have spoken to or asked questions to a customer in the past month.
  18. I have reflected on how our service impacts the customer’s daily life.
  19. I have asked the question: “What would be most valuable for the customer?”
  20. I have praised a colleague for customer-centric behavior.
  21. I have been part of a project where an idea was rejected due to low customer value.
  22. I have said “we need to test this with real customers.”
  23. I have personally experienced a customer service interaction in the past two weeks.
  24. I have used data or insights from a customer survey.
  25. I have been surprised by something I learned from a customer.
  26. I have put myself in the shoes of a target group different from my own.
  27. I have shared a customer insight with my team.
  28. I have suggested an improvement based on a customer perspective.
  29. I have argued for a solution based on the customer’s perspective.