I have putmyself in theshoes of atarget groupdifferent frommy own.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have askedthe question:“What would bemost valuablefor thecustomer?”I havepersonallyexperienced afrustratingservice as acustomer.I have usedwords orexpressions thecustomerthemselvesuse.I have reflectedon how ourservice impactsthe customer’sdaily life.I have seen acustomer-centric examplefrom anothercompany.I have spokento or askedquestions to acustomer in thepast month.I have beensurprised bysomething Ilearned froma customer.I have useddata orinsights froma customersurvey.I havesuggested animprovementbased on acustomerperspective.I havehelped acustomersolve aproblem.I have arguedfor a solutionbased on thecustomer’sperspective.I have updatedsomethingbased oncustomerfeedback.I have takenpart in aworkshopfocused oncustomerexperience.I have testedour serviceor product asif I were acustomer.I have read acustomercomment orreviewonline.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have praiseda colleaguefor customer-centricbehavior.I haveobserved howa customeruses ourservice.I have readan article orbook aboutcustomerexperience.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I havedocumenteda customerinsight insome format.I haveshared acustomerinsight withmy team.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have useda customerjourney in aproject.I have listenedto a customerinterview clipor audiorecording.I have said“we need totest this withrealcustomers.”I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have putmyself in theshoes of atarget groupdifferent frommy own.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have askedthe question:“What would bemost valuablefor thecustomer?”I havepersonallyexperienced afrustratingservice as acustomer.I have usedwords orexpressions thecustomerthemselvesuse.I have reflectedon how ourservice impactsthe customer’sdaily life.I have seen acustomer-centric examplefrom anothercompany.I have spokento or askedquestions to acustomer in thepast month.I have beensurprised bysomething Ilearned froma customer.I have useddata orinsights froma customersurvey.I havesuggested animprovementbased on acustomerperspective.I havehelped acustomersolve aproblem.I have arguedfor a solutionbased on thecustomer’sperspective.I have updatedsomethingbased oncustomerfeedback.I have takenpart in aworkshopfocused oncustomerexperience.I have testedour serviceor product asif I were acustomer.I have read acustomercomment orreviewonline.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have praiseda colleaguefor customer-centricbehavior.I haveobserved howa customeruses ourservice.I have readan article orbook aboutcustomerexperience.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I havedocumenteda customerinsight insome format.I haveshared acustomerinsight withmy team.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have useda customerjourney in aproject.I have listenedto a customerinterview clipor audiorecording.I have said“we need totest this withrealcustomers.”I have personallyexperienced acustomer serviceinteraction in thepast two weeks.

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have put myself in the shoes of a target group different from my own.
  2. I have spoken with sales, customer service, or support about what they hear from customers.
  3. I have asked the question: “What would be most valuable for the customer?”
  4. I have personally experienced a frustrating service as a customer.
  5. I have used words or expressions the customer themselves use.
  6. I have reflected on how our service impacts the customer’s daily life.
  7. I have seen a customer-centric example from another company.
  8. I have spoken to or asked questions to a customer in the past month.
  9. I have been surprised by something I learned from a customer.
  10. I have used data or insights from a customer survey.
  11. I have suggested an improvement based on a customer perspective.
  12. I have helped a customer solve a problem.
  13. I have argued for a solution based on the customer’s perspective.
  14. I have updated something based on customer feedback.
  15. I have taken part in a workshop focused on customer experience.
  16. I have tested our service or product as if I were a customer.
  17. I have read a customer comment or review online.
  18. I have been part of a project where an idea was rejected due to low customer value.
  19. I have praised a colleague for customer-centric behavior.
  20. I have observed how a customer uses our service.
  21. I have read an article or book about customer experience.
  22. I have participated in an A/B test or similar customer-focused testing.
  23. I have documented a customer insight in some format.
  24. I have shared a customer insight with my team.
  25. I have participated in a meeting where customer needs were discussed.
  26. I have used a customer journey in a project.
  27. I have listened to a customer interview clip or audio recording.
  28. I have said “we need to test this with real customers.”
  29. I have personally experienced a customer service interaction in the past two weeks.