I have usedwords orexpressions thecustomerthemselvesuse.I have praiseda colleaguefor customer-centricbehavior.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have arguedfor a solutionbased on thecustomer’sperspective.I havehelped acustomersolve aproblem.I have spokento or askedquestions to acustomer in thepast month.I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have listenedto a customerinterview clipor audiorecording.I have reflectedon how ourservice impactsthe customer’sdaily life.I haveshared acustomerinsight withmy team.I have useddata orinsights froma customersurvey.I have updatedsomethingbased oncustomerfeedback.I haveobserved howa customeruses ourservice.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have useda customerjourney in aproject.I have beensurprised bysomething Ilearned froma customer.I havepersonallyexperienced afrustratingservice as acustomer.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have testedour serviceor product asif I were acustomer.I have seen acustomer-centric examplefrom anothercompany.I have askedthe question:“What would bemost valuablefor thecustomer?”I have putmyself in theshoes of atarget groupdifferent frommy own.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have read acustomercomment orreviewonline.I have said“we need totest this withrealcustomers.”I have readan article orbook aboutcustomerexperience.I have takenpart in aworkshopfocused oncustomerexperience.I have usedwords orexpressions thecustomerthemselvesuse.I have praiseda colleaguefor customer-centricbehavior.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have arguedfor a solutionbased on thecustomer’sperspective.I havehelped acustomersolve aproblem.I have spokento or askedquestions to acustomer in thepast month.I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have listenedto a customerinterview clipor audiorecording.I have reflectedon how ourservice impactsthe customer’sdaily life.I haveshared acustomerinsight withmy team.I have useddata orinsights froma customersurvey.I have updatedsomethingbased oncustomerfeedback.I haveobserved howa customeruses ourservice.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have useda customerjourney in aproject.I have beensurprised bysomething Ilearned froma customer.I havepersonallyexperienced afrustratingservice as acustomer.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have testedour serviceor product asif I were acustomer.I have seen acustomer-centric examplefrom anothercompany.I have askedthe question:“What would bemost valuablefor thecustomer?”I have putmyself in theshoes of atarget groupdifferent frommy own.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have read acustomercomment orreviewonline.I have said“we need totest this withrealcustomers.”I have readan article orbook aboutcustomerexperience.I have takenpart in aworkshopfocused oncustomerexperience.

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have used words or expressions the customer themselves use.
  2. I have praised a colleague for customer-centric behavior.
  3. I have spoken with sales, customer service, or support about what they hear from customers.
  4. I have argued for a solution based on the customer’s perspective.
  5. I have helped a customer solve a problem.
  6. I have spoken to or asked questions to a customer in the past month.
  7. I have documented a customer insight in some format.
  8. I have suggested an improvement based on a customer perspective.
  9. I have participated in a meeting where customer needs were discussed.
  10. I have listened to a customer interview clip or audio recording.
  11. I have reflected on how our service impacts the customer’s daily life.
  12. I have shared a customer insight with my team.
  13. I have used data or insights from a customer survey.
  14. I have updated something based on customer feedback.
  15. I have observed how a customer uses our service.
  16. I have personally experienced a customer service interaction in the past two weeks.
  17. I have used a customer journey in a project.
  18. I have been surprised by something I learned from a customer.
  19. I have personally experienced a frustrating service as a customer.
  20. I have been part of a project where an idea was rejected due to low customer value.
  21. I have tested our service or product as if I were a customer.
  22. I have seen a customer-centric example from another company.
  23. I have asked the question: “What would be most valuable for the customer?”
  24. I have put myself in the shoes of a target group different from my own.
  25. I have participated in an A/B test or similar customer-focused testing.
  26. I have read a customer comment or review online.
  27. I have said “we need to test this with real customers.”
  28. I have read an article or book about customer experience.
  29. I have taken part in a workshop focused on customer experience.