I haveobserved howa customeruses ourservice.I have updatedsomethingbased oncustomerfeedback.I havepersonallyexperienced afrustratingservice as acustomer.I have useda customerjourney in aproject.I have praiseda colleaguefor customer-centricbehavior.I have seen acustomer-centric examplefrom anothercompany.I havedocumenteda customerinsight insome format.I have putmyself in theshoes of atarget groupdifferent frommy own.I have readan article orbook aboutcustomerexperience.I have useddata orinsights froma customersurvey.I have arguedfor a solutionbased on thecustomer’sperspective.I have listenedto a customerinterview clipor audiorecording.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have beensurprised bysomething Ilearned froma customer.I have usedwords orexpressions thecustomerthemselvesuse.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have reflectedon how ourservice impactsthe customer’sdaily life.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have takenpart in aworkshopfocused oncustomerexperience.I have spokento or askedquestions to acustomer in thepast month.I have read acustomercomment orreviewonline.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I haveshared acustomerinsight withmy team.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have said“we need totest this withrealcustomers.”I havehelped acustomersolve aproblem.I havesuggested animprovementbased on acustomerperspective.I have testedour serviceor product asif I were acustomer.I have askedthe question:“What would bemost valuablefor thecustomer?”I haveobserved howa customeruses ourservice.I have updatedsomethingbased oncustomerfeedback.I havepersonallyexperienced afrustratingservice as acustomer.I have useda customerjourney in aproject.I have praiseda colleaguefor customer-centricbehavior.I have seen acustomer-centric examplefrom anothercompany.I havedocumenteda customerinsight insome format.I have putmyself in theshoes of atarget groupdifferent frommy own.I have readan article orbook aboutcustomerexperience.I have useddata orinsights froma customersurvey.I have arguedfor a solutionbased on thecustomer’sperspective.I have listenedto a customerinterview clipor audiorecording.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have beensurprised bysomething Ilearned froma customer.I have usedwords orexpressions thecustomerthemselvesuse.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have reflectedon how ourservice impactsthe customer’sdaily life.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have takenpart in aworkshopfocused oncustomerexperience.I have spokento or askedquestions to acustomer in thepast month.I have read acustomercomment orreviewonline.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I haveshared acustomerinsight withmy team.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have said“we need totest this withrealcustomers.”I havehelped acustomersolve aproblem.I havesuggested animprovementbased on acustomerperspective.I have testedour serviceor product asif I were acustomer.I have askedthe question:“What would bemost valuablefor thecustomer?”

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have observed how a customer uses our service.
  2. I have updated something based on customer feedback.
  3. I have personally experienced a frustrating service as a customer.
  4. I have used a customer journey in a project.
  5. I have praised a colleague for customer-centric behavior.
  6. I have seen a customer-centric example from another company.
  7. I have documented a customer insight in some format.
  8. I have put myself in the shoes of a target group different from my own.
  9. I have read an article or book about customer experience.
  10. I have used data or insights from a customer survey.
  11. I have argued for a solution based on the customer’s perspective.
  12. I have listened to a customer interview clip or audio recording.
  13. I have spoken with sales, customer service, or support about what they hear from customers.
  14. I have been surprised by something I learned from a customer.
  15. I have used words or expressions the customer themselves use.
  16. I have been part of a project where an idea was rejected due to low customer value.
  17. I have reflected on how our service impacts the customer’s daily life.
  18. I have participated in a meeting where customer needs were discussed.
  19. I have taken part in a workshop focused on customer experience.
  20. I have spoken to or asked questions to a customer in the past month.
  21. I have read a customer comment or review online.
  22. I have participated in an A/B test or similar customer-focused testing.
  23. I have shared a customer insight with my team.
  24. I have personally experienced a customer service interaction in the past two weeks.
  25. I have said “we need to test this with real customers.”
  26. I have helped a customer solve a problem.
  27. I have suggested an improvement based on a customer perspective.
  28. I have tested our service or product as if I were a customer.
  29. I have asked the question: “What would be most valuable for the customer?”