I have useddata orinsights froma customersurvey.I have read acustomercomment orreviewonline.I have usedwords orexpressions thecustomerthemselvesuse.I have useda customerjourney in aproject.I have takenpart in aworkshopfocused oncustomerexperience.I havepersonallyexperienced afrustratingservice as acustomer.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have putmyself in theshoes of atarget groupdifferent frommy own.I have testedour serviceor product asif I were acustomer.I have reflectedon how ourservice impactsthe customer’sdaily life.I have beensurprised bysomething Ilearned froma customer.I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I haveshared acustomerinsight withmy team.I have listenedto a customerinterview clipor audiorecording.I have spokento or askedquestions to acustomer in thepast month.I have askedthe question:“What would bemost valuablefor thecustomer?”I havehelped acustomersolve aproblem.I have readan article orbook aboutcustomerexperience.I have praiseda colleaguefor customer-centricbehavior.I have updatedsomethingbased oncustomerfeedback.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have seen acustomer-centric examplefrom anothercompany.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I haveobserved howa customeruses ourservice.I have arguedfor a solutionbased on thecustomer’sperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have said“we need totest this withrealcustomers.”I have useddata orinsights froma customersurvey.I have read acustomercomment orreviewonline.I have usedwords orexpressions thecustomerthemselvesuse.I have useda customerjourney in aproject.I have takenpart in aworkshopfocused oncustomerexperience.I havepersonallyexperienced afrustratingservice as acustomer.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have putmyself in theshoes of atarget groupdifferent frommy own.I have testedour serviceor product asif I were acustomer.I have reflectedon how ourservice impactsthe customer’sdaily life.I have beensurprised bysomething Ilearned froma customer.I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I haveshared acustomerinsight withmy team.I have listenedto a customerinterview clipor audiorecording.I have spokento or askedquestions to acustomer in thepast month.I have askedthe question:“What would bemost valuablefor thecustomer?”I havehelped acustomersolve aproblem.I have readan article orbook aboutcustomerexperience.I have praiseda colleaguefor customer-centricbehavior.I have updatedsomethingbased oncustomerfeedback.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have seen acustomer-centric examplefrom anothercompany.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I haveobserved howa customeruses ourservice.I have arguedfor a solutionbased on thecustomer’sperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have said“we need totest this withrealcustomers.”

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have used data or insights from a customer survey.
  2. I have read a customer comment or review online.
  3. I have used words or expressions the customer themselves use.
  4. I have used a customer journey in a project.
  5. I have taken part in a workshop focused on customer experience.
  6. I have personally experienced a frustrating service as a customer.
  7. I have participated in an A/B test or similar customer-focused testing.
  8. I have put myself in the shoes of a target group different from my own.
  9. I have tested our service or product as if I were a customer.
  10. I have reflected on how our service impacts the customer’s daily life.
  11. I have been surprised by something I learned from a customer.
  12. I have documented a customer insight in some format.
  13. I have suggested an improvement based on a customer perspective.
  14. I have shared a customer insight with my team.
  15. I have listened to a customer interview clip or audio recording.
  16. I have spoken to or asked questions to a customer in the past month.
  17. I have asked the question: “What would be most valuable for the customer?”
  18. I have helped a customer solve a problem.
  19. I have read an article or book about customer experience.
  20. I have praised a colleague for customer-centric behavior.
  21. I have updated something based on customer feedback.
  22. I have been part of a project where an idea was rejected due to low customer value.
  23. I have spoken with sales, customer service, or support about what they hear from customers.
  24. I have seen a customer-centric example from another company.
  25. I have personally experienced a customer service interaction in the past two weeks.
  26. I have observed how a customer uses our service.
  27. I have argued for a solution based on the customer’s perspective.
  28. I have participated in a meeting where customer needs were discussed.
  29. I have said “we need to test this with real customers.”