I have updatedsomethingbased oncustomerfeedback.I have useda customerjourney in aproject.I have listenedto a customerinterview clipor audiorecording.I have useddata orinsights froma customersurvey.I have said“we need totest this withrealcustomers.”I have seen acustomer-centric examplefrom anothercompany.I have readan article orbook aboutcustomerexperience.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have praiseda colleaguefor customer-centricbehavior.I havesuggested animprovementbased on acustomerperspective.I haveobserved howa customeruses ourservice.I havedocumenteda customerinsight insome format.I haveshared acustomerinsight withmy team.I have reflectedon how ourservice impactsthe customer’sdaily life.I have arguedfor a solutionbased on thecustomer’sperspective.I have beensurprised bysomething Ilearned froma customer.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have takenpart in aworkshopfocused oncustomerexperience.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I havehelped acustomersolve aproblem.I have usedwords orexpressions thecustomerthemselvesuse.I have testedour serviceor product asif I were acustomer.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have spokento or askedquestions to acustomer in thepast month.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have putmyself in theshoes of atarget groupdifferent frommy own.I havepersonallyexperienced afrustratingservice as acustomer.I have read acustomercomment orreviewonline.I have askedthe question:“What would bemost valuablefor thecustomer?”I have updatedsomethingbased oncustomerfeedback.I have useda customerjourney in aproject.I have listenedto a customerinterview clipor audiorecording.I have useddata orinsights froma customersurvey.I have said“we need totest this withrealcustomers.”I have seen acustomer-centric examplefrom anothercompany.I have readan article orbook aboutcustomerexperience.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have praiseda colleaguefor customer-centricbehavior.I havesuggested animprovementbased on acustomerperspective.I haveobserved howa customeruses ourservice.I havedocumenteda customerinsight insome format.I haveshared acustomerinsight withmy team.I have reflectedon how ourservice impactsthe customer’sdaily life.I have arguedfor a solutionbased on thecustomer’sperspective.I have beensurprised bysomething Ilearned froma customer.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have takenpart in aworkshopfocused oncustomerexperience.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I havehelped acustomersolve aproblem.I have usedwords orexpressions thecustomerthemselvesuse.I have testedour serviceor product asif I were acustomer.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have spokento or askedquestions to acustomer in thepast month.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have putmyself in theshoes of atarget groupdifferent frommy own.I havepersonallyexperienced afrustratingservice as acustomer.I have read acustomercomment orreviewonline.I have askedthe question:“What would bemost valuablefor thecustomer?”

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. I have updated something based on customer feedback.
  2. I have used a customer journey in a project.
  3. I have listened to a customer interview clip or audio recording.
  4. I have used data or insights from a customer survey.
  5. I have said “we need to test this with real customers.”
  6. I have seen a customer-centric example from another company.
  7. I have read an article or book about customer experience.
  8. I have spoken with sales, customer service, or support about what they hear from customers.
  9. I have praised a colleague for customer-centric behavior.
  10. I have suggested an improvement based on a customer perspective.
  11. I have observed how a customer uses our service.
  12. I have documented a customer insight in some format.
  13. I have shared a customer insight with my team.
  14. I have reflected on how our service impacts the customer’s daily life.
  15. I have argued for a solution based on the customer’s perspective.
  16. I have been surprised by something I learned from a customer.
  17. I have personally experienced a customer service interaction in the past two weeks.
  18. I have taken part in a workshop focused on customer experience.
  19. I have participated in an A/B test or similar customer-focused testing.
  20. I have helped a customer solve a problem.
  21. I have used words or expressions the customer themselves use.
  22. I have tested our service or product as if I were a customer.
  23. I have participated in a meeting where customer needs were discussed.
  24. I have spoken to or asked questions to a customer in the past month.
  25. I have been part of a project where an idea was rejected due to low customer value.
  26. I have put myself in the shoes of a target group different from my own.
  27. I have personally experienced a frustrating service as a customer.
  28. I have read a customer comment or review online.
  29. I have asked the question: “What would be most valuable for the customer?”