I have said“we need totest this withrealcustomers.”I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I havesuggested animprovementbased on acustomerperspective.I have takenpart in aworkshopfocused oncustomerexperience.I haveobserved howa customeruses ourservice.I have seen acustomer-centric examplefrom anothercompany.I have testedour serviceor product asif I were acustomer.I have beensurprised bysomething Ilearned froma customer.I have putmyself in theshoes of atarget groupdifferent frommy own.I havehelped acustomersolve aproblem.I have spokento or askedquestions to acustomer in thepast month.I have useddata orinsights froma customersurvey.I have updatedsomethingbased oncustomerfeedback.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have praiseda colleaguefor customer-centricbehavior.I haveparticipated in ameeting wherecustomerneeds werediscussed.I havepersonallyexperienced afrustratingservice as acustomer.I haveshared acustomerinsight withmy team.I have listenedto a customerinterview clipor audiorecording.I have read acustomercomment orreviewonline.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have arguedfor a solutionbased on thecustomer’sperspective.I have askedthe question:“What would bemost valuablefor thecustomer?”I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have useda customerjourney in aproject.I have reflectedon how ourservice impactsthe customer’sdaily life.I have usedwords orexpressions thecustomerthemselvesuse.I have readan article orbook aboutcustomerexperience.I havedocumenteda customerinsight insome format.I have said“we need totest this withrealcustomers.”I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I havesuggested animprovementbased on acustomerperspective.I have takenpart in aworkshopfocused oncustomerexperience.I haveobserved howa customeruses ourservice.I have seen acustomer-centric examplefrom anothercompany.I have testedour serviceor product asif I were acustomer.I have beensurprised bysomething Ilearned froma customer.I have putmyself in theshoes of atarget groupdifferent frommy own.I havehelped acustomersolve aproblem.I have spokento or askedquestions to acustomer in thepast month.I have useddata orinsights froma customersurvey.I have updatedsomethingbased oncustomerfeedback.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have praiseda colleaguefor customer-centricbehavior.I haveparticipated in ameeting wherecustomerneeds werediscussed.I havepersonallyexperienced afrustratingservice as acustomer.I haveshared acustomerinsight withmy team.I have listenedto a customerinterview clipor audiorecording.I have read acustomercomment orreviewonline.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have arguedfor a solutionbased on thecustomer’sperspective.I have askedthe question:“What would bemost valuablefor thecustomer?”I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have useda customerjourney in aproject.I have reflectedon how ourservice impactsthe customer’sdaily life.I have usedwords orexpressions thecustomerthemselvesuse.I have readan article orbook aboutcustomerexperience.I havedocumenteda customerinsight insome format.

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have said “we need to test this with real customers.”
  2. I have been part of a project where an idea was rejected due to low customer value.
  3. I have suggested an improvement based on a customer perspective.
  4. I have taken part in a workshop focused on customer experience.
  5. I have observed how a customer uses our service.
  6. I have seen a customer-centric example from another company.
  7. I have tested our service or product as if I were a customer.
  8. I have been surprised by something I learned from a customer.
  9. I have put myself in the shoes of a target group different from my own.
  10. I have helped a customer solve a problem.
  11. I have spoken to or asked questions to a customer in the past month.
  12. I have used data or insights from a customer survey.
  13. I have updated something based on customer feedback.
  14. I have participated in an A/B test or similar customer-focused testing.
  15. I have praised a colleague for customer-centric behavior.
  16. I have participated in a meeting where customer needs were discussed.
  17. I have personally experienced a frustrating service as a customer.
  18. I have shared a customer insight with my team.
  19. I have listened to a customer interview clip or audio recording.
  20. I have read a customer comment or review online.
  21. I have personally experienced a customer service interaction in the past two weeks.
  22. I have argued for a solution based on the customer’s perspective.
  23. I have asked the question: “What would be most valuable for the customer?”
  24. I have spoken with sales, customer service, or support about what they hear from customers.
  25. I have used a customer journey in a project.
  26. I have reflected on how our service impacts the customer’s daily life.
  27. I have used words or expressions the customer themselves use.
  28. I have read an article or book about customer experience.
  29. I have documented a customer insight in some format.