I have testedour serviceor product asif I were acustomer.I have askedthe question:“What would bemost valuablefor thecustomer?”I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have useda customerjourney in aproject.I haveshared acustomerinsight withmy team.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have reflectedon how ourservice impactsthe customer’sdaily life.I have listenedto a customerinterview clipor audiorecording.I have readan article orbook aboutcustomerexperience.I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I have arguedfor a solutionbased on thecustomer’sperspective.I have beensurprised bysomething Ilearned froma customer.I have putmyself in theshoes of atarget groupdifferent frommy own.I have usedwords orexpressions thecustomerthemselvesuse.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have useddata orinsights froma customersurvey.I haveobserved howa customeruses ourservice.I have spokento or askedquestions to acustomer in thepast month.I have praiseda colleaguefor customer-centricbehavior.I havehelped acustomersolve aproblem.I have read acustomercomment orreviewonline.I havepersonallyexperienced afrustratingservice as acustomer.I have updatedsomethingbased oncustomerfeedback.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have said“we need totest this withrealcustomers.”I have seen acustomer-centric examplefrom anothercompany.I have takenpart in aworkshopfocused oncustomerexperience.I have testedour serviceor product asif I were acustomer.I have askedthe question:“What would bemost valuablefor thecustomer?”I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have useda customerjourney in aproject.I haveshared acustomerinsight withmy team.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have reflectedon how ourservice impactsthe customer’sdaily life.I have listenedto a customerinterview clipor audiorecording.I have readan article orbook aboutcustomerexperience.I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I have arguedfor a solutionbased on thecustomer’sperspective.I have beensurprised bysomething Ilearned froma customer.I have putmyself in theshoes of atarget groupdifferent frommy own.I have usedwords orexpressions thecustomerthemselvesuse.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have useddata orinsights froma customersurvey.I haveobserved howa customeruses ourservice.I have spokento or askedquestions to acustomer in thepast month.I have praiseda colleaguefor customer-centricbehavior.I havehelped acustomersolve aproblem.I have read acustomercomment orreviewonline.I havepersonallyexperienced afrustratingservice as acustomer.I have updatedsomethingbased oncustomerfeedback.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have said“we need totest this withrealcustomers.”I have seen acustomer-centric examplefrom anothercompany.I have takenpart in aworkshopfocused oncustomerexperience.

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have tested our service or product as if I were a customer.
  2. I have asked the question: “What would be most valuable for the customer?”
  3. I have been part of a project where an idea was rejected due to low customer value.
  4. I have used a customer journey in a project.
  5. I have shared a customer insight with my team.
  6. I have participated in an A/B test or similar customer-focused testing.
  7. I have reflected on how our service impacts the customer’s daily life.
  8. I have listened to a customer interview clip or audio recording.
  9. I have read an article or book about customer experience.
  10. I have documented a customer insight in some format.
  11. I have suggested an improvement based on a customer perspective.
  12. I have argued for a solution based on the customer’s perspective.
  13. I have been surprised by something I learned from a customer.
  14. I have put myself in the shoes of a target group different from my own.
  15. I have used words or expressions the customer themselves use.
  16. I have participated in a meeting where customer needs were discussed.
  17. I have spoken with sales, customer service, or support about what they hear from customers.
  18. I have used data or insights from a customer survey.
  19. I have observed how a customer uses our service.
  20. I have spoken to or asked questions to a customer in the past month.
  21. I have praised a colleague for customer-centric behavior.
  22. I have helped a customer solve a problem.
  23. I have read a customer comment or review online.
  24. I have personally experienced a frustrating service as a customer.
  25. I have updated something based on customer feedback.
  26. I have personally experienced a customer service interaction in the past two weeks.
  27. I have said “we need to test this with real customers.”
  28. I have seen a customer-centric example from another company.
  29. I have taken part in a workshop focused on customer experience.