I havedocumenteda customerinsight insome format.I have useda customerjourney in aproject.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have updatedsomethingbased oncustomerfeedback.I havehelped acustomersolve aproblem.I have arguedfor a solutionbased on thecustomer’sperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I haveobserved howa customeruses ourservice.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I havesuggested animprovementbased on acustomerperspective.I have beensurprised bysomething Ilearned froma customer.I have said“we need totest this withrealcustomers.”I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have read acustomercomment orreviewonline.I have readan article orbook aboutcustomerexperience.I have usedwords orexpressions thecustomerthemselvesuse.I have takenpart in aworkshopfocused oncustomerexperience.I have spokento or askedquestions to acustomer in thepast month.I have seen acustomer-centric examplefrom anothercompany.I have askedthe question:“What would bemost valuablefor thecustomer?”I have putmyself in theshoes of atarget groupdifferent frommy own.I have testedour serviceor product asif I were acustomer.I have listenedto a customerinterview clipor audiorecording.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I havepersonallyexperienced afrustratingservice as acustomer.I have useddata orinsights froma customersurvey.I have reflectedon how ourservice impactsthe customer’sdaily life.I haveshared acustomerinsight withmy team.I have praiseda colleaguefor customer-centricbehavior.I havedocumenteda customerinsight insome format.I have useda customerjourney in aproject.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have updatedsomethingbased oncustomerfeedback.I havehelped acustomersolve aproblem.I have arguedfor a solutionbased on thecustomer’sperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I haveobserved howa customeruses ourservice.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I havesuggested animprovementbased on acustomerperspective.I have beensurprised bysomething Ilearned froma customer.I have said“we need totest this withrealcustomers.”I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have read acustomercomment orreviewonline.I have readan article orbook aboutcustomerexperience.I have usedwords orexpressions thecustomerthemselvesuse.I have takenpart in aworkshopfocused oncustomerexperience.I have spokento or askedquestions to acustomer in thepast month.I have seen acustomer-centric examplefrom anothercompany.I have askedthe question:“What would bemost valuablefor thecustomer?”I have putmyself in theshoes of atarget groupdifferent frommy own.I have testedour serviceor product asif I were acustomer.I have listenedto a customerinterview clipor audiorecording.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I havepersonallyexperienced afrustratingservice as acustomer.I have useddata orinsights froma customersurvey.I have reflectedon how ourservice impactsthe customer’sdaily life.I haveshared acustomerinsight withmy team.I have praiseda colleaguefor customer-centricbehavior.

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have documented a customer insight in some format.
  2. I have used a customer journey in a project.
  3. I have participated in an A/B test or similar customer-focused testing.
  4. I have updated something based on customer feedback.
  5. I have helped a customer solve a problem.
  6. I have argued for a solution based on the customer’s perspective.
  7. I have participated in a meeting where customer needs were discussed.
  8. I have observed how a customer uses our service.
  9. I have personally experienced a customer service interaction in the past two weeks.
  10. I have suggested an improvement based on a customer perspective.
  11. I have been surprised by something I learned from a customer.
  12. I have said “we need to test this with real customers.”
  13. I have spoken with sales, customer service, or support about what they hear from customers.
  14. I have read a customer comment or review online.
  15. I have read an article or book about customer experience.
  16. I have used words or expressions the customer themselves use.
  17. I have taken part in a workshop focused on customer experience.
  18. I have spoken to or asked questions to a customer in the past month.
  19. I have seen a customer-centric example from another company.
  20. I have asked the question: “What would be most valuable for the customer?”
  21. I have put myself in the shoes of a target group different from my own.
  22. I have tested our service or product as if I were a customer.
  23. I have listened to a customer interview clip or audio recording.
  24. I have been part of a project where an idea was rejected due to low customer value.
  25. I have personally experienced a frustrating service as a customer.
  26. I have used data or insights from a customer survey.
  27. I have reflected on how our service impacts the customer’s daily life.
  28. I have shared a customer insight with my team.
  29. I have praised a colleague for customer-centric behavior.