I have seen acustomer-centric examplefrom anothercompany.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have arguedfor a solutionbased on thecustomer’sperspective.I have useda customerjourney in aproject.I have askedthe question:“What would bemost valuablefor thecustomer?”I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have useddata orinsights froma customersurvey.I have putmyself in theshoes of atarget groupdifferent frommy own.I haveobserved howa customeruses ourservice.I have usedwords orexpressions thecustomerthemselvesuse.I have said“we need totest this withrealcustomers.”I havepersonallyexperienced afrustratingservice as acustomer.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have readan article orbook aboutcustomerexperience.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have praiseda colleaguefor customer-centricbehavior.I have takenpart in aworkshopfocused oncustomerexperience.I have read acustomercomment orreviewonline.I have updatedsomethingbased oncustomerfeedback.I havehelped acustomersolve aproblem.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have beensurprised bysomething Ilearned froma customer.I have listenedto a customerinterview clipor audiorecording.I have spokento or askedquestions to acustomer in thepast month.I have testedour serviceor product asif I were acustomer.I have reflectedon how ourservice impactsthe customer’sdaily life.I haveshared acustomerinsight withmy team.I have seen acustomer-centric examplefrom anothercompany.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have arguedfor a solutionbased on thecustomer’sperspective.I have useda customerjourney in aproject.I have askedthe question:“What would bemost valuablefor thecustomer?”I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have useddata orinsights froma customersurvey.I have putmyself in theshoes of atarget groupdifferent frommy own.I haveobserved howa customeruses ourservice.I have usedwords orexpressions thecustomerthemselvesuse.I have said“we need totest this withrealcustomers.”I havepersonallyexperienced afrustratingservice as acustomer.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have readan article orbook aboutcustomerexperience.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have praiseda colleaguefor customer-centricbehavior.I have takenpart in aworkshopfocused oncustomerexperience.I have read acustomercomment orreviewonline.I have updatedsomethingbased oncustomerfeedback.I havehelped acustomersolve aproblem.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have beensurprised bysomething Ilearned froma customer.I have listenedto a customerinterview clipor audiorecording.I have spokento or askedquestions to acustomer in thepast month.I have testedour serviceor product asif I were acustomer.I have reflectedon how ourservice impactsthe customer’sdaily life.I haveshared acustomerinsight withmy team.

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have seen a customer-centric example from another company.
  2. I have been part of a project where an idea was rejected due to low customer value.
  3. I have argued for a solution based on the customer’s perspective.
  4. I have used a customer journey in a project.
  5. I have asked the question: “What would be most valuable for the customer?”
  6. I have documented a customer insight in some format.
  7. I have suggested an improvement based on a customer perspective.
  8. I have participated in a meeting where customer needs were discussed.
  9. I have used data or insights from a customer survey.
  10. I have put myself in the shoes of a target group different from my own.
  11. I have observed how a customer uses our service.
  12. I have used words or expressions the customer themselves use.
  13. I have said “we need to test this with real customers.”
  14. I have personally experienced a frustrating service as a customer.
  15. I have spoken with sales, customer service, or support about what they hear from customers.
  16. I have read an article or book about customer experience.
  17. I have personally experienced a customer service interaction in the past two weeks.
  18. I have praised a colleague for customer-centric behavior.
  19. I have taken part in a workshop focused on customer experience.
  20. I have read a customer comment or review online.
  21. I have updated something based on customer feedback.
  22. I have helped a customer solve a problem.
  23. I have participated in an A/B test or similar customer-focused testing.
  24. I have been surprised by something I learned from a customer.
  25. I have listened to a customer interview clip or audio recording.
  26. I have spoken to or asked questions to a customer in the past month.
  27. I have tested our service or product as if I were a customer.
  28. I have reflected on how our service impacts the customer’s daily life.
  29. I have shared a customer insight with my team.