I have testedour serviceor product asif I were acustomer.I have askedthe question:“What would bemost valuablefor thecustomer?”I have listenedto a customerinterview clipor audiorecording.I haveparticipated in ameeting wherecustomerneeds werediscussed.I havedocumenteda customerinsight insome format.I have useddata orinsights froma customersurvey.I have said“we need totest this withrealcustomers.”I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have usedwords orexpressions thecustomerthemselvesuse.I have takenpart in aworkshopfocused oncustomerexperience.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have spokento or askedquestions to acustomer in thepast month.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have putmyself in theshoes of atarget groupdifferent frommy own.I have arguedfor a solutionbased on thecustomer’sperspective.I haveobserved howa customeruses ourservice.I havepersonallyexperienced afrustratingservice as acustomer.I have seen acustomer-centric examplefrom anothercompany.I have readan article orbook aboutcustomerexperience.I have read acustomercomment orreviewonline.I have updatedsomethingbased oncustomerfeedback.I haveshared acustomerinsight withmy team.I have beensurprised bysomething Ilearned froma customer.I havehelped acustomersolve aproblem.I have useda customerjourney in aproject.I have reflectedon how ourservice impactsthe customer’sdaily life.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have praiseda colleaguefor customer-centricbehavior.I havesuggested animprovementbased on acustomerperspective.I have testedour serviceor product asif I were acustomer.I have askedthe question:“What would bemost valuablefor thecustomer?”I have listenedto a customerinterview clipor audiorecording.I haveparticipated in ameeting wherecustomerneeds werediscussed.I havedocumenteda customerinsight insome format.I have useddata orinsights froma customersurvey.I have said“we need totest this withrealcustomers.”I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have usedwords orexpressions thecustomerthemselvesuse.I have takenpart in aworkshopfocused oncustomerexperience.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have spokento or askedquestions to acustomer in thepast month.I haveparticipated inan A/B test orsimilarcustomer-focused testing.I have putmyself in theshoes of atarget groupdifferent frommy own.I have arguedfor a solutionbased on thecustomer’sperspective.I haveobserved howa customeruses ourservice.I havepersonallyexperienced afrustratingservice as acustomer.I have seen acustomer-centric examplefrom anothercompany.I have readan article orbook aboutcustomerexperience.I have read acustomercomment orreviewonline.I have updatedsomethingbased oncustomerfeedback.I haveshared acustomerinsight withmy team.I have beensurprised bysomething Ilearned froma customer.I havehelped acustomersolve aproblem.I have useda customerjourney in aproject.I have reflectedon how ourservice impactsthe customer’sdaily life.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have praiseda colleaguefor customer-centricbehavior.I havesuggested animprovementbased on acustomerperspective.

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have tested our service or product as if I were a customer.
  2. I have asked the question: “What would be most valuable for the customer?”
  3. I have listened to a customer interview clip or audio recording.
  4. I have participated in a meeting where customer needs were discussed.
  5. I have documented a customer insight in some format.
  6. I have used data or insights from a customer survey.
  7. I have said “we need to test this with real customers.”
  8. I have spoken with sales, customer service, or support about what they hear from customers.
  9. I have used words or expressions the customer themselves use.
  10. I have taken part in a workshop focused on customer experience.
  11. I have personally experienced a customer service interaction in the past two weeks.
  12. I have spoken to or asked questions to a customer in the past month.
  13. I have participated in an A/B test or similar customer-focused testing.
  14. I have put myself in the shoes of a target group different from my own.
  15. I have argued for a solution based on the customer’s perspective.
  16. I have observed how a customer uses our service.
  17. I have personally experienced a frustrating service as a customer.
  18. I have seen a customer-centric example from another company.
  19. I have read an article or book about customer experience.
  20. I have read a customer comment or review online.
  21. I have updated something based on customer feedback.
  22. I have shared a customer insight with my team.
  23. I have been surprised by something I learned from a customer.
  24. I have helped a customer solve a problem.
  25. I have used a customer journey in a project.
  26. I have reflected on how our service impacts the customer’s daily life.
  27. I have been part of a project where an idea was rejected due to low customer value.
  28. I have praised a colleague for customer-centric behavior.
  29. I have suggested an improvement based on a customer perspective.