I have takenpart in aworkshopfocused oncustomerexperience.I havepersonallyexperienced afrustratingservice as acustomer.I haveshared acustomerinsight withmy team.I have useda customerjourney in aproject.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have readan article orbook aboutcustomerexperience.I have spokento or askedquestions to acustomer in thepast month.I have beensurprised bysomething Ilearned froma customer.I havehelped acustomersolve aproblem.I have arguedfor a solutionbased on thecustomer’sperspective.I have praiseda colleaguefor customer-centricbehavior.I have askedthe question:“What would bemost valuablefor thecustomer?”I haveparticipated inan A/B test orsimilarcustomer-focused testing.I haveobserved howa customeruses ourservice.I have said“we need totest this withrealcustomers.”I have useddata orinsights froma customersurvey.I have usedwords orexpressions thecustomerthemselvesuse.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have updatedsomethingbased oncustomerfeedback.I have testedour serviceor product asif I were acustomer.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have listenedto a customerinterview clipor audiorecording.I have reflectedon how ourservice impactsthe customer’sdaily life.I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I have seen acustomer-centric examplefrom anothercompany.I have read acustomercomment orreviewonline.I have putmyself in theshoes of atarget groupdifferent frommy own.I have takenpart in aworkshopfocused oncustomerexperience.I havepersonallyexperienced afrustratingservice as acustomer.I haveshared acustomerinsight withmy team.I have useda customerjourney in aproject.I have spokenwith sales,customer service,or support aboutwhat they hearfrom customers.I have personallyexperienced acustomer serviceinteraction in thepast two weeks.I have readan article orbook aboutcustomerexperience.I have spokento or askedquestions to acustomer in thepast month.I have beensurprised bysomething Ilearned froma customer.I havehelped acustomersolve aproblem.I have arguedfor a solutionbased on thecustomer’sperspective.I have praiseda colleaguefor customer-centricbehavior.I have askedthe question:“What would bemost valuablefor thecustomer?”I haveparticipated inan A/B test orsimilarcustomer-focused testing.I haveobserved howa customeruses ourservice.I have said“we need totest this withrealcustomers.”I have useddata orinsights froma customersurvey.I have usedwords orexpressions thecustomerthemselvesuse.I haveparticipated in ameeting wherecustomerneeds werediscussed.I have updatedsomethingbased oncustomerfeedback.I have testedour serviceor product asif I were acustomer.I have beenpart of a projectwhere an ideawas rejecteddue to lowcustomer value.I have listenedto a customerinterview clipor audiorecording.I have reflectedon how ourservice impactsthe customer’sdaily life.I havedocumenteda customerinsight insome format.I havesuggested animprovementbased on acustomerperspective.I have seen acustomer-centric examplefrom anothercompany.I have read acustomercomment orreviewonline.I have putmyself in theshoes of atarget groupdifferent frommy own.

Customer Centricity Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have taken part in a workshop focused on customer experience.
  2. I have personally experienced a frustrating service as a customer.
  3. I have shared a customer insight with my team.
  4. I have used a customer journey in a project.
  5. I have spoken with sales, customer service, or support about what they hear from customers.
  6. I have personally experienced a customer service interaction in the past two weeks.
  7. I have read an article or book about customer experience.
  8. I have spoken to or asked questions to a customer in the past month.
  9. I have been surprised by something I learned from a customer.
  10. I have helped a customer solve a problem.
  11. I have argued for a solution based on the customer’s perspective.
  12. I have praised a colleague for customer-centric behavior.
  13. I have asked the question: “What would be most valuable for the customer?”
  14. I have participated in an A/B test or similar customer-focused testing.
  15. I have observed how a customer uses our service.
  16. I have said “we need to test this with real customers.”
  17. I have used data or insights from a customer survey.
  18. I have used words or expressions the customer themselves use.
  19. I have participated in a meeting where customer needs were discussed.
  20. I have updated something based on customer feedback.
  21. I have tested our service or product as if I were a customer.
  22. I have been part of a project where an idea was rejected due to low customer value.
  23. I have listened to a customer interview clip or audio recording.
  24. I have reflected on how our service impacts the customer’s daily life.
  25. I have documented a customer insight in some format.
  26. I have suggested an improvement based on a customer perspective.
  27. I have seen a customer-centric example from another company.
  28. I have read a customer comment or review online.
  29. I have put myself in the shoes of a target group different from my own.