E-mailed anpassportapplication/formsover to caller.usingproperclosing oncallUsing an"I can"statementWon thelast call ofthe nightClockingin on timefor theweekCompassion (demonstratingon calls/withcoworkers)RecapwithcallerProvideda statusPASSPRIVACYfor aminorzeroabsencesfor theweekPropergreetingNoImproperTransferSent anUrgentTravelnotificationReceiveda callaboutHHS/IRLSentupgradedrequest overto agency Bookedappointmentreissueemail(cpc)Providedtrackingnumberby emailPASSPRIVACYZerotardies forthe weekReadyand Aval.at the startof shiftreissueemail(npc)Above95% oraboveAdherence Hold %less than10%E-mailed anpassportapplication/formsover to caller.usingproperclosing oncallUsing an"I can"statementWon thelast call ofthe nightClockingin on timefor theweekCompassion (demonstratingon calls/withcoworkers)RecapwithcallerProvideda statusPASSPRIVACYfor aminorzeroabsencesfor theweekPropergreetingNoImproperTransferSent anUrgentTravelnotificationReceiveda callaboutHHS/IRLSentupgradedrequest overto agency Bookedappointmentreissueemail(cpc)Providedtrackingnumberby emailPASSPRIVACYZerotardies forthe weekReadyand Aval.at the startof shiftreissueemail(npc)Above95% oraboveAdherence Hold %less than10%

NPIC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
N
5
I
6
N
7
O
8
I
9
O
10
G
11
G
12
I
13
G
14
O
15
N
16
I
17
B
18
O
19
B
20
I
21
B
22
O
23
G
24
B
  1. B-E-mailed an passport application/forms over to caller.
  2. G-using proper closing on call
  3. N-Using an "I can" statement
  4. N-Won the last call of the night
  5. I-Clocking in on time for the week
  6. N-Compassion (demonstrating on calls/with coworkers)
  7. O-Recap with caller
  8. I-Provided a status
  9. O-PASS PRIVACY for a minor
  10. G-zero absences for the week
  11. G-Proper greeting
  12. I-No Improper Transfer
  13. G-Sent an Urgent Travel notification
  14. O-Received a call about HHS/IRL
  15. N-Sent upgraded request over to agency
  16. I-Booked appointment
  17. B-reissue email (cpc)
  18. O-Provided tracking number by email
  19. B-PASS PRIVACY
  20. I-Zero tardies for the week
  21. B-Ready and Aval. at the start of shift
  22. O-reissue email (npc)
  23. G-Above 95% or above Adherence
  24. B-Hold % less than 10%