Using an"I can"statementzeroabsencesfor theweekPASSPRIVACYSent anUrgentTravelnotificationRecapwithcallerSentupgradedrequest overto agency E-mailed anpassportapplication/formsover to caller.Clockingin on timefor theweekZerotardies forthe weekPropergreetingusingproperclosing oncallNoImproperTransferReadyand Aval.at the startof shiftReceiveda callaboutHHS/IRLCompassion (demonstratingon calls/withcoworkers)PASSPRIVACYfor aminorreissueemail(cpc)Bookedappointmentreissueemail(npc)Providedtrackingnumberby emailWon thelast call ofthe nightProvideda statusAbove95% oraboveAdherence Hold %less than10%Using an"I can"statementzeroabsencesfor theweekPASSPRIVACYSent anUrgentTravelnotificationRecapwithcallerSentupgradedrequest overto agency E-mailed anpassportapplication/formsover to caller.Clockingin on timefor theweekZerotardies forthe weekPropergreetingusingproperclosing oncallNoImproperTransferReadyand Aval.at the startof shiftReceiveda callaboutHHS/IRLCompassion (demonstratingon calls/withcoworkers)PASSPRIVACYfor aminorreissueemail(cpc)Bookedappointmentreissueemail(npc)Providedtrackingnumberby emailWon thelast call ofthe nightProvideda statusAbove95% oraboveAdherence Hold %less than10%

NPIC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
G
5
O
6
N
7
B
8
I
9
I
10
G
11
G
12
I
13
B
14
O
15
N
16
O
17
B
18
I
19
O
20
O
21
N
22
I
23
G
24
B
  1. N-Using an "I can" statement
  2. G-zero absences for the week
  3. B-PASS PRIVACY
  4. G-Sent an Urgent Travel notification
  5. O-Recap with caller
  6. N-Sent upgraded request over to agency
  7. B-E-mailed an passport application/forms over to caller.
  8. I-Clocking in on time for the week
  9. I-Zero tardies for the week
  10. G-Proper greeting
  11. G-using proper closing on call
  12. I-No Improper Transfer
  13. B-Ready and Aval. at the start of shift
  14. O-Received a call about HHS/IRL
  15. N-Compassion (demonstrating on calls/with coworkers)
  16. O-PASS PRIVACY for a minor
  17. B-reissue email (cpc)
  18. I-Booked appointment
  19. O-reissue email (npc)
  20. O-Provided tracking number by email
  21. N-Won the last call of the night
  22. I-Provided a status
  23. G-Above 95% or above Adherence
  24. B-Hold % less than 10%