Compassion (demonstratingon calls/withcoworkers)Hold %less than10%Readyand Aval.at the startof shiftreissueemail(cpc)PropergreetingReceiveda callaboutHHS/IRLSent anUrgentTravelnotificationClockingin on timefor theweekzeroabsencesfor theweekPASSPRIVACYZerotardies forthe weekNoImproperTransferE-mailed anpassportapplication/formsover to caller.BookedappointmentPASSPRIVACYfor aminorSentupgradedrequest overto agency Using an"I can"statementProvidedtrackingnumberby emailProvideda statusAbove95% oraboveAdherence Won thelast call ofthe nightreissueemail(npc)usingproperclosing oncallRecapwithcallerCompassion (demonstratingon calls/withcoworkers)Hold %less than10%Readyand Aval.at the startof shiftreissueemail(cpc)PropergreetingReceiveda callaboutHHS/IRLSent anUrgentTravelnotificationClockingin on timefor theweekzeroabsencesfor theweekPASSPRIVACYZerotardies forthe weekNoImproperTransferE-mailed anpassportapplication/formsover to caller.BookedappointmentPASSPRIVACYfor aminorSentupgradedrequest overto agency Using an"I can"statementProvidedtrackingnumberby emailProvideda statusAbove95% oraboveAdherence Won thelast call ofthe nightreissueemail(npc)usingproperclosing oncallRecapwithcaller

NPIC BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
B
4
B
5
G
6
O
7
G
8
I
9
G
10
B
11
I
12
I
13
B
14
I
15
O
16
N
17
N
18
O
19
I
20
G
21
N
22
O
23
G
24
O
  1. N-Compassion (demonstrating on calls/with coworkers)
  2. B-Hold % less than 10%
  3. B-Ready and Aval. at the start of shift
  4. B-reissue email (cpc)
  5. G-Proper greeting
  6. O-Received a call about HHS/IRL
  7. G-Sent an Urgent Travel notification
  8. I-Clocking in on time for the week
  9. G-zero absences for the week
  10. B-PASS PRIVACY
  11. I-Zero tardies for the week
  12. I-No Improper Transfer
  13. B-E-mailed an passport application/forms over to caller.
  14. I-Booked appointment
  15. O-PASS PRIVACY for a minor
  16. N-Sent upgraded request over to agency
  17. N-Using an "I can" statement
  18. O-Provided tracking number by email
  19. I-Provided a status
  20. G-Above 95% or above Adherence
  21. N-Won the last call of the night
  22. O-reissue email (npc)
  23. G-using proper closing on call
  24. O-Recap with caller