ExtensionApprovedNon-PTUIpaymentDid notreceivestatementscomplaintExtensiondenialcomplaintCall PullRequestExtensionFiledOffsetReversalDenialComplaintRecordingDisclosureAfterHours CSIcompleted100%QualityPhonenumberremovalrequestmultipletransferscomplaintNew YorkLanguagePreferenceLate FeewaivercomplaintPTPPsubmitting2nd levelCET CSILetterRequestCSIexistingfraud caseoutcomecomplaintInterestRatecomplaintMPAYPAYProgramComplaint3Complaintssubmittedon callEmployeeFeedbackExtensionApprovedNon-PTUIpaymentDid notreceivestatementscomplaintExtensiondenialcomplaintCall PullRequestExtensionFiledOffsetReversalDenialComplaintRecordingDisclosureAfterHours CSIcompleted100%QualityPhonenumberremovalrequestmultipletransferscomplaintNew YorkLanguagePreferenceLate FeewaivercomplaintPTPPsubmitting2nd levelCET CSILetterRequestCSIexistingfraud caseoutcomecomplaintInterestRatecomplaintMPAYPAYProgramComplaint3Complaintssubmittedon callEmployeeFeedback

CET MDD - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Extension Approved
  2. Non-PTUI payment
  3. Did not receive statements complaint
  4. Extension denial complaint
  5. Call Pull Request
  6. Extension Filed
  7. Offset Reversal Denial Complaint
  8. Recording Disclosure
  9. After Hours CSI completed
  10. 100% Quality
  11. Phone number removal request
  12. multiple transfers complaint
  13. New York Language Preference
  14. Late Fee waiver complaint
  15. PTPP
  16. submitting 2nd level CET CSI
  17. Letter Request CSI
  18. existing fraud case outcome complaint
  19. Interest Rate complaint
  20. MPAY
  21. PAY
  22. Program Complaint
  23. 3 Complaints submitted on call
  24. Employee Feedback