Service levelmanagementSLAIncidentmanagementProblemChangeCustomerWorkaroundIncidentServiceRequestUX (Userexperience)PrioritisationEmotionalIntelligenceAutomationServicerequestmanagementMetricConfigurationItemServicerequestfulfilmentServiceFocusonvalueUserProviderServicerequestmanagementContinuousimprovementTicketService levelmanagementSLAIncidentmanagementProblemChangeCustomerWorkaroundIncidentServiceRequestUX (Userexperience)PrioritisationEmotionalIntelligenceAutomationServicerequestmanagementMetricConfigurationItemServicerequestfulfilmentServiceFocusonvalueUserProviderServicerequestmanagementContinuousimprovementTicket

Service Desk Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service level management
  2. SLA
  3. Incident management
  4. Problem
  5. Change
  6. Customer
  7. Workaround
  8. Incident
  9. Service Request
  10. UX (User experience)
  11. Prioritisation
  12. Emotional Intelligence
  13. Automation
  14. Service request management
  15. Metric
  16. Configuration Item
  17. Service request fulfilment
  18. Service
  19. Focus on value
  20. User
  21. Provider
  22. Service request management
  23. Continuous improvement
  24. Ticket