IncidentConfigurationItemEmotionalIntelligenceMetricCustomerServicerequestmanagementPrioritisationServiceRequestUserContinuousimprovementAutomationFocusonvalueChangeWorkaroundUX (Userexperience)ServicerequestmanagementServicerequestfulfilmentIncidentmanagementServiceService levelmanagementProblemProviderSLATicketIncidentConfigurationItemEmotionalIntelligenceMetricCustomerServicerequestmanagementPrioritisationServiceRequestUserContinuousimprovementAutomationFocusonvalueChangeWorkaroundUX (Userexperience)ServicerequestmanagementServicerequestfulfilmentIncidentmanagementServiceService levelmanagementProblemProviderSLATicket

Service Desk Bingo!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Incident
  2. Configuration Item
  3. Emotional Intelligence
  4. Metric
  5. Customer
  6. Service request management
  7. Prioritisation
  8. Service Request
  9. User
  10. Continuous improvement
  11. Automation
  12. Focus on value
  13. Change
  14. Workaround
  15. UX (User experience)
  16. Service request management
  17. Service request fulfilment
  18. Incident management
  19. Service
  20. Service level management
  21. Problem
  22. Provider
  23. SLA
  24. Ticket