When a ptsays "buh bye"when hangingup the phoneor walking outPt wants tocheck in ormake anappt w/AsanteHelped 2 co-workers with2 separatetasks or 2separate ptsCoveredsomeone(Lunch,Break, etc)Pt no-showSamedaycancelGive awrittenKudosHelped 2 co-workers with2 separatetasks or 2separate ptsMom orsig otherspeaks forptComputerfroze andneeds to berestartedPt askswhere therestroomisHideyLeafGive awrittenKudosSurgery slotnot filled andscheduleopens foradd-onHideyLeafScheduleclean-up forsomeoneelseHideyLeafSomeonesays "umm"while talkingto a ptHideyLeafPt stopsand asks ifthey needto check outSame dayadd-on/ok tosee a 15 +min late pt,any schedClinical callsto ask to no-show a pt ormake a pt anapptPt still wants totalk to clinicaleven thoughyou answeredtheir questionsScheduledpatient fromany waitliston anyscheduleWhen a ptsays "buh bye"when hangingup the phoneor walking outPt wants tocheck in ormake anappt w/AsanteHelped 2 co-workers with2 separatetasks or 2separate ptsCoveredsomeone(Lunch,Break, etc)Pt no-showSamedaycancelGive awrittenKudosHelped 2 co-workers with2 separatetasks or 2separate ptsMom orsig otherspeaks forptComputerfroze andneeds to berestartedPt askswhere therestroomisHideyLeafGive awrittenKudosSurgery slotnot filled andscheduleopens foradd-onHideyLeafScheduleclean-up forsomeoneelseHideyLeafSomeonesays "umm"while talkingto a ptHideyLeafPt stopsand asks ifthey needto check outSame dayadd-on/ok tosee a 15 +min late pt,any schedClinical callsto ask to no-show a pt ormake a pt anapptPt still wants totalk to clinicaleven thoughyou answeredtheir questionsScheduledpatient fromany waitliston anyschedule

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. When a pt says "buh bye" when hanging up the phone or walking out
  2. Pt wants to check in or make an appt w/ Asante
  3. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  4. Covered someone (Lunch, Break, etc)
  5. Pt no-show
  6. Same day cancel
  7. Give a written Kudos
  8. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  9. Mom or sig other speaks for pt
  10. Computer froze and needs to be restarted
  11. Pt asks where the restroom is
  12. Hidey Leaf
  13. Give a written Kudos
  14. Surgery slot not filled and schedule opens for add-on
  15. Hidey Leaf
  16. Schedule clean-up for someone else
  17. Hidey Leaf
  18. Someone says "umm" while talking to a pt
  19. Hidey Leaf
  20. Pt stops and asks if they need to check out
  21. Same day add-on/ok to see a 15 + min late pt, any sched
  22. Clinical calls to ask to no-show a pt or make a pt an appt
  23. Pt still wants to talk to clinical even though you answered their questions
  24. Scheduled patient from any waitlist on any schedule