Pt no-showMom orsig otherspeaks forptSurgery slotnot filled andscheduleopens foradd-onComputerfroze andneeds to berestartedHelped 2 co-workers with2 separatetasks or 2separate ptsGive awrittenKudosSamedaycancelPt stopsand asks ifthey needto check outPt still wants totalk to clinicaleven thoughyou answeredtheir questionsClinical callsto ask to no-show a pt ormake a pt anapptHideyLeafPt wants tocheck in ormake anappt w/AsanteScheduledpatient fromany waitliston anyscheduleHideyLeafHideyLeafScheduleclean-up forsomeoneelseHideyLeafGive awrittenKudosSame dayadd-on/ok tosee a 15 +min late pt,any schedSomeonesays "umm"while talkingto a ptCoveredsomeone(Lunch,Break, etc)Helped 2 co-workers with2 separatetasks or 2separate ptsPt askswhere therestroomisWhen a ptsays "buh bye"when hangingup the phoneor walking outPt no-showMom orsig otherspeaks forptSurgery slotnot filled andscheduleopens foradd-onComputerfroze andneeds to berestartedHelped 2 co-workers with2 separatetasks or 2separate ptsGive awrittenKudosSamedaycancelPt stopsand asks ifthey needto check outPt still wants totalk to clinicaleven thoughyou answeredtheir questionsClinical callsto ask to no-show a pt ormake a pt anapptHideyLeafPt wants tocheck in ormake anappt w/AsanteScheduledpatient fromany waitliston anyscheduleHideyLeafHideyLeafScheduleclean-up forsomeoneelseHideyLeafGive awrittenKudosSame dayadd-on/ok tosee a 15 +min late pt,any schedSomeonesays "umm"while talkingto a ptCoveredsomeone(Lunch,Break, etc)Helped 2 co-workers with2 separatetasks or 2separate ptsPt askswhere therestroomisWhen a ptsays "buh bye"when hangingup the phoneor walking out

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt no-show
  2. Mom or sig other speaks for pt
  3. Surgery slot not filled and schedule opens for add-on
  4. Computer froze and needs to be restarted
  5. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  6. Give a written Kudos
  7. Same day cancel
  8. Pt stops and asks if they need to check out
  9. Pt still wants to talk to clinical even though you answered their questions
  10. Clinical calls to ask to no-show a pt or make a pt an appt
  11. Hidey Leaf
  12. Pt wants to check in or make an appt w/ Asante
  13. Scheduled patient from any waitlist on any schedule
  14. Hidey Leaf
  15. Hidey Leaf
  16. Schedule clean-up for someone else
  17. Hidey Leaf
  18. Give a written Kudos
  19. Same day add-on/ok to see a 15 + min late pt, any sched
  20. Someone says "umm" while talking to a pt
  21. Covered someone (Lunch, Break, etc)
  22. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  23. Pt asks where the restroom is
  24. When a pt says "buh bye" when hanging up the phone or walking out