Scheduledpatient fromany waitliston anyscheduleSomeonesays "umm"while talkingto a ptCoveredsomeone(Lunch,Break, etc)Helped 2 co-workers with2 separatetasks or 2separate ptsGive awrittenKudosHelped 2 co-workers with2 separatetasks or 2separate ptsSame dayadd-on/ok tosee a 15 +min late pt,any schedPt wants tocheck in ormake anappt w/AsanteHideyLeafWhen a ptsays "buh bye"when hangingup the phoneor walking outScheduleclean-up forsomeoneelsePt still wants totalk to clinicaleven thoughyou answeredtheir questionsMom orsig otherspeaks forptSurgery slotnot filled andscheduleopens foradd-onHideyLeafPt stopsand asks ifthey needto check outComputerfroze andneeds to berestartedPt askswhere therestroomisSamedaycancelHideyLeafClinical callsto ask to no-show a pt ormake a pt anapptGive awrittenKudosPt no-showHideyLeafScheduledpatient fromany waitliston anyscheduleSomeonesays "umm"while talkingto a ptCoveredsomeone(Lunch,Break, etc)Helped 2 co-workers with2 separatetasks or 2separate ptsGive awrittenKudosHelped 2 co-workers with2 separatetasks or 2separate ptsSame dayadd-on/ok tosee a 15 +min late pt,any schedPt wants tocheck in ormake anappt w/AsanteHideyLeafWhen a ptsays "buh bye"when hangingup the phoneor walking outScheduleclean-up forsomeoneelsePt still wants totalk to clinicaleven thoughyou answeredtheir questionsMom orsig otherspeaks forptSurgery slotnot filled andscheduleopens foradd-onHideyLeafPt stopsand asks ifthey needto check outComputerfroze andneeds to berestartedPt askswhere therestroomisSamedaycancelHideyLeafClinical callsto ask to no-show a pt ormake a pt anapptGive awrittenKudosPt no-showHideyLeaf

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled patient from any waitlist on any schedule
  2. Someone says "umm" while talking to a pt
  3. Covered someone (Lunch, Break, etc)
  4. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  5. Give a written Kudos
  6. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  7. Same day add-on/ok to see a 15 + min late pt, any sched
  8. Pt wants to check in or make an appt w/ Asante
  9. Hidey Leaf
  10. When a pt says "buh bye" when hanging up the phone or walking out
  11. Schedule clean-up for someone else
  12. Pt still wants to talk to clinical even though you answered their questions
  13. Mom or sig other speaks for pt
  14. Surgery slot not filled and schedule opens for add-on
  15. Hidey Leaf
  16. Pt stops and asks if they need to check out
  17. Computer froze and needs to be restarted
  18. Pt asks where the restroom is
  19. Same day cancel
  20. Hidey Leaf
  21. Clinical calls to ask to no-show a pt or make a pt an appt
  22. Give a written Kudos
  23. Pt no-show
  24. Hidey Leaf