Someonesays "umm"while talkingto a ptPt still wants totalk to clinicaleven thoughyou answeredtheir questionsHideyLeafSamedaycancelHideyLeafHideyLeafClinical callsto ask to no-show a pt ormake a pt anapptSame dayadd-on/ok tosee a 15 +min late pt,any schedScheduledpatient fromany waitliston anyscheduleHelped 2 co-workers with2 separatetasks or 2separate ptsSurgery slotnot filled andscheduleopens foradd-onGive awrittenKudosWhen a ptsays "buh bye"when hangingup the phoneor walking outHelped 2 co-workers with2 separatetasks or 2separate ptsGive awrittenKudosPt askswhere therestroomisMom orsig otherspeaks forptPt no-showComputerfroze andneeds to berestartedCoveredsomeone(Lunch,Break, etc)Scheduleclean-up forsomeoneelsePt wants tocheck in ormake anappt w/AsanteHideyLeafPt stopsand asks ifthey needto check outSomeonesays "umm"while talkingto a ptPt still wants totalk to clinicaleven thoughyou answeredtheir questionsHideyLeafSamedaycancelHideyLeafHideyLeafClinical callsto ask to no-show a pt ormake a pt anapptSame dayadd-on/ok tosee a 15 +min late pt,any schedScheduledpatient fromany waitliston anyscheduleHelped 2 co-workers with2 separatetasks or 2separate ptsSurgery slotnot filled andscheduleopens foradd-onGive awrittenKudosWhen a ptsays "buh bye"when hangingup the phoneor walking outHelped 2 co-workers with2 separatetasks or 2separate ptsGive awrittenKudosPt askswhere therestroomisMom orsig otherspeaks forptPt no-showComputerfroze andneeds to berestartedCoveredsomeone(Lunch,Break, etc)Scheduleclean-up forsomeoneelsePt wants tocheck in ormake anappt w/AsanteHideyLeafPt stopsand asks ifthey needto check out

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone says "umm" while talking to a pt
  2. Pt still wants to talk to clinical even though you answered their questions
  3. Hidey Leaf
  4. Same day cancel
  5. Hidey Leaf
  6. Hidey Leaf
  7. Clinical calls to ask to no-show a pt or make a pt an appt
  8. Same day add-on/ok to see a 15 + min late pt, any sched
  9. Scheduled patient from any waitlist on any schedule
  10. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  11. Surgery slot not filled and schedule opens for add-on
  12. Give a written Kudos
  13. When a pt says "buh bye" when hanging up the phone or walking out
  14. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  15. Give a written Kudos
  16. Pt asks where the restroom is
  17. Mom or sig other speaks for pt
  18. Pt no-show
  19. Computer froze and needs to be restarted
  20. Covered someone (Lunch, Break, etc)
  21. Schedule clean-up for someone else
  22. Pt wants to check in or make an appt w/ Asante
  23. Hidey Leaf
  24. Pt stops and asks if they need to check out