Someonesays "umm"while talkingto a ptSamedaycancelGive awrittenKudosPt wants tocheck in ormake anappt w/AsanteHideyLeafPt no-showSurgery slotnot filled andscheduleopens foradd-onCoveredsomeone(Lunch,Break, etc)HideyLeafHideyLeafHideyLeafScheduleclean-up forsomeoneelseComputerfroze andneeds to berestartedGive awrittenKudosClinical callsto ask to no-show a pt ormake a pt anapptWhen a ptsays "buh bye"when hangingup the phoneor walking outPt still wants totalk to clinicaleven thoughyou answeredtheir questionsHelped 2 co-workers with2 separatetasks or 2separate ptsPt stopsand asks ifthey needto check outPt askswhere therestroomisMom orsig otherspeaks forptScheduledpatient fromany waitliston anyscheduleHelped 2 co-workers with2 separatetasks or 2separate ptsSame dayadd-on/ok tosee a 15 +min late pt,any schedSomeonesays "umm"while talkingto a ptSamedaycancelGive awrittenKudosPt wants tocheck in ormake anappt w/AsanteHideyLeafPt no-showSurgery slotnot filled andscheduleopens foradd-onCoveredsomeone(Lunch,Break, etc)HideyLeafHideyLeafHideyLeafScheduleclean-up forsomeoneelseComputerfroze andneeds to berestartedGive awrittenKudosClinical callsto ask to no-show a pt ormake a pt anapptWhen a ptsays "buh bye"when hangingup the phoneor walking outPt still wants totalk to clinicaleven thoughyou answeredtheir questionsHelped 2 co-workers with2 separatetasks or 2separate ptsPt stopsand asks ifthey needto check outPt askswhere therestroomisMom orsig otherspeaks forptScheduledpatient fromany waitliston anyscheduleHelped 2 co-workers with2 separatetasks or 2separate ptsSame dayadd-on/ok tosee a 15 +min late pt,any sched

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone says "umm" while talking to a pt
  2. Same day cancel
  3. Give a written Kudos
  4. Pt wants to check in or make an appt w/ Asante
  5. Hidey Leaf
  6. Pt no-show
  7. Surgery slot not filled and schedule opens for add-on
  8. Covered someone (Lunch, Break, etc)
  9. Hidey Leaf
  10. Hidey Leaf
  11. Hidey Leaf
  12. Schedule clean-up for someone else
  13. Computer froze and needs to be restarted
  14. Give a written Kudos
  15. Clinical calls to ask to no-show a pt or make a pt an appt
  16. When a pt says "buh bye" when hanging up the phone or walking out
  17. Pt still wants to talk to clinical even though you answered their questions
  18. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  19. Pt stops and asks if they need to check out
  20. Pt asks where the restroom is
  21. Mom or sig other speaks for pt
  22. Scheduled patient from any waitlist on any schedule
  23. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  24. Same day add-on/ok to see a 15 + min late pt, any sched