HideyLeafPt askswhere therestroomisSomeonesays "umm"while talkingto a ptGive awrittenKudosScheduleclean-up forsomeoneelseHideyLeafPt no-showMom orsig otherspeaks forptSame dayadd-on/ok tosee a 15 +min late pt,any schedPt wants tocheck in ormake anappt w/AsanteCoveredsomeone(Lunch,Break, etc)Pt stopsand asks ifthey needto check outHideyLeafWhen a ptsays "buh bye"when hangingup the phoneor walking outHideyLeafHelped 2 co-workers with2 separatetasks or 2separate ptsSurgery slotnot filled andscheduleopens foradd-onHelped 2 co-workers with2 separatetasks or 2separate ptsComputerfroze andneeds to berestartedGive awrittenKudosSamedaycancelPt still wants totalk to clinicaleven thoughyou answeredtheir questionsClinical callsto ask to no-show a pt ormake a pt anapptScheduledpatient fromany waitliston anyscheduleHideyLeafPt askswhere therestroomisSomeonesays "umm"while talkingto a ptGive awrittenKudosScheduleclean-up forsomeoneelseHideyLeafPt no-showMom orsig otherspeaks forptSame dayadd-on/ok tosee a 15 +min late pt,any schedPt wants tocheck in ormake anappt w/AsanteCoveredsomeone(Lunch,Break, etc)Pt stopsand asks ifthey needto check outHideyLeafWhen a ptsays "buh bye"when hangingup the phoneor walking outHideyLeafHelped 2 co-workers with2 separatetasks or 2separate ptsSurgery slotnot filled andscheduleopens foradd-onHelped 2 co-workers with2 separatetasks or 2separate ptsComputerfroze andneeds to berestartedGive awrittenKudosSamedaycancelPt still wants totalk to clinicaleven thoughyou answeredtheir questionsClinical callsto ask to no-show a pt ormake a pt anapptScheduledpatient fromany waitliston anyschedule

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hidey Leaf
  2. Pt asks where the restroom is
  3. Someone says "umm" while talking to a pt
  4. Give a written Kudos
  5. Schedule clean-up for someone else
  6. Hidey Leaf
  7. Pt no-show
  8. Mom or sig other speaks for pt
  9. Same day add-on/ok to see a 15 + min late pt, any sched
  10. Pt wants to check in or make an appt w/ Asante
  11. Covered someone (Lunch, Break, etc)
  12. Pt stops and asks if they need to check out
  13. Hidey Leaf
  14. When a pt says "buh bye" when hanging up the phone or walking out
  15. Hidey Leaf
  16. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  17. Surgery slot not filled and schedule opens for add-on
  18. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  19. Computer froze and needs to be restarted
  20. Give a written Kudos
  21. Same day cancel
  22. Pt still wants to talk to clinical even though you answered their questions
  23. Clinical calls to ask to no-show a pt or make a pt an appt
  24. Scheduled patient from any waitlist on any schedule