Helped 2 co-workers with2 separatetasks or 2separate ptsPt no-showScheduleclean-up forsomeoneelseSurgery slotnot filled andscheduleopens foradd-onPt askswhere therestroomisSamedaycancelScheduledpatient fromany waitliston anyscheduleHelped 2 co-workers with2 separatetasks or 2separate ptsHideyLeafGive awrittenKudosComputerfroze andneeds to berestartedHideyLeafHideyLeafHideyLeafPt wants tocheck in ormake anappt w/AsanteMom orsig otherspeaks forptClinical callsto ask to no-show a pt ormake a pt anapptPt still wants totalk to clinicaleven thoughyou answeredtheir questionsPt stopsand asks ifthey needto check outGive awrittenKudosSame dayadd-on/ok tosee a 15 +min late pt,any schedCoveredsomeone(Lunch,Break, etc)When a ptsays "buh bye"when hangingup the phoneor walking outSomeonesays "umm"while talkingto a ptHelped 2 co-workers with2 separatetasks or 2separate ptsPt no-showScheduleclean-up forsomeoneelseSurgery slotnot filled andscheduleopens foradd-onPt askswhere therestroomisSamedaycancelScheduledpatient fromany waitliston anyscheduleHelped 2 co-workers with2 separatetasks or 2separate ptsHideyLeafGive awrittenKudosComputerfroze andneeds to berestartedHideyLeafHideyLeafHideyLeafPt wants tocheck in ormake anappt w/AsanteMom orsig otherspeaks forptClinical callsto ask to no-show a pt ormake a pt anapptPt still wants totalk to clinicaleven thoughyou answeredtheir questionsPt stopsand asks ifthey needto check outGive awrittenKudosSame dayadd-on/ok tosee a 15 +min late pt,any schedCoveredsomeone(Lunch,Break, etc)When a ptsays "buh bye"when hangingup the phoneor walking outSomeonesays "umm"while talkingto a pt

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  2. Pt no-show
  3. Schedule clean-up for someone else
  4. Surgery slot not filled and schedule opens for add-on
  5. Pt asks where the restroom is
  6. Same day cancel
  7. Scheduled patient from any waitlist on any schedule
  8. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  9. Hidey Leaf
  10. Give a written Kudos
  11. Computer froze and needs to be restarted
  12. Hidey Leaf
  13. Hidey Leaf
  14. Hidey Leaf
  15. Pt wants to check in or make an appt w/ Asante
  16. Mom or sig other speaks for pt
  17. Clinical calls to ask to no-show a pt or make a pt an appt
  18. Pt still wants to talk to clinical even though you answered their questions
  19. Pt stops and asks if they need to check out
  20. Give a written Kudos
  21. Same day add-on/ok to see a 15 + min late pt, any sched
  22. Covered someone (Lunch, Break, etc)
  23. When a pt says "buh bye" when hanging up the phone or walking out
  24. Someone says "umm" while talking to a pt