Same dayadd-on/ok tosee a 15 +min late pt,any schedPt stopsand asks ifthey needto check outHideyLeafSomeonesays "umm"while talkingto a ptHideyLeafPt askswhere therestroomisHelped 2 co-workers with2 separatetasks or 2separate ptsWhen a ptsays "buh bye"when hangingup the phoneor walking outGive awrittenKudosPt still wants totalk to clinicaleven thoughyou answeredtheir questionsSurgery slotnot filled andscheduleopens foradd-onScheduleclean-up forsomeoneelseHideyLeafClinical callsto ask to no-show a pt ormake a pt anapptCoveredsomeone(Lunch,Break, etc)Mom orsig otherspeaks forptHideyLeafHelped 2 co-workers with2 separatetasks or 2separate ptsComputerfroze andneeds to berestartedPt wants tocheck in ormake anappt w/AsanteSamedaycancelGive awrittenKudosPt no-showScheduledpatient fromany waitliston anyscheduleSame dayadd-on/ok tosee a 15 +min late pt,any schedPt stopsand asks ifthey needto check outHideyLeafSomeonesays "umm"while talkingto a ptHideyLeafPt askswhere therestroomisHelped 2 co-workers with2 separatetasks or 2separate ptsWhen a ptsays "buh bye"when hangingup the phoneor walking outGive awrittenKudosPt still wants totalk to clinicaleven thoughyou answeredtheir questionsSurgery slotnot filled andscheduleopens foradd-onScheduleclean-up forsomeoneelseHideyLeafClinical callsto ask to no-show a pt ormake a pt anapptCoveredsomeone(Lunch,Break, etc)Mom orsig otherspeaks forptHideyLeafHelped 2 co-workers with2 separatetasks or 2separate ptsComputerfroze andneeds to berestartedPt wants tocheck in ormake anappt w/AsanteSamedaycancelGive awrittenKudosPt no-showScheduledpatient fromany waitliston anyschedule

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Same day add-on/ok to see a 15 + min late pt, any sched
  2. Pt stops and asks if they need to check out
  3. Hidey Leaf
  4. Someone says "umm" while talking to a pt
  5. Hidey Leaf
  6. Pt asks where the restroom is
  7. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  8. When a pt says "buh bye" when hanging up the phone or walking out
  9. Give a written Kudos
  10. Pt still wants to talk to clinical even though you answered their questions
  11. Surgery slot not filled and schedule opens for add-on
  12. Schedule clean-up for someone else
  13. Hidey Leaf
  14. Clinical calls to ask to no-show a pt or make a pt an appt
  15. Covered someone (Lunch, Break, etc)
  16. Mom or sig other speaks for pt
  17. Hidey Leaf
  18. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  19. Computer froze and needs to be restarted
  20. Pt wants to check in or make an appt w/ Asante
  21. Same day cancel
  22. Give a written Kudos
  23. Pt no-show
  24. Scheduled patient from any waitlist on any schedule