Scheduledpatient fromany waitliston anyscheduleSame dayadd-on/ok tosee a 15 +min late pt,any schedMom orsig otherspeaks forptWhen a ptsays "buh bye"when hangingup the phoneor walking outHideyLeafPt no-showHideyLeafHelped 2 co-workers with2 separatetasks or 2separate ptsClinical callsto ask to no-show a pt ormake a pt anapptHelped 2 co-workers with2 separatetasks or 2separate ptsComputerfroze andneeds to berestartedGive awrittenKudosHideyLeafPt still wants totalk to clinicaleven thoughyou answeredtheir questionsPt wants tocheck in ormake anappt w/AsantePt stopsand asks ifthey needto check outHideyLeafSurgery slotnot filled andscheduleopens foradd-onSamedaycancelScheduleclean-up forsomeoneelseCoveredsomeone(Lunch,Break, etc)Someonesays "umm"while talkingto a ptGive awrittenKudosPt askswhere therestroomisScheduledpatient fromany waitliston anyscheduleSame dayadd-on/ok tosee a 15 +min late pt,any schedMom orsig otherspeaks forptWhen a ptsays "buh bye"when hangingup the phoneor walking outHideyLeafPt no-showHideyLeafHelped 2 co-workers with2 separatetasks or 2separate ptsClinical callsto ask to no-show a pt ormake a pt anapptHelped 2 co-workers with2 separatetasks or 2separate ptsComputerfroze andneeds to berestartedGive awrittenKudosHideyLeafPt still wants totalk to clinicaleven thoughyou answeredtheir questionsPt wants tocheck in ormake anappt w/AsantePt stopsand asks ifthey needto check outHideyLeafSurgery slotnot filled andscheduleopens foradd-onSamedaycancelScheduleclean-up forsomeoneelseCoveredsomeone(Lunch,Break, etc)Someonesays "umm"while talkingto a ptGive awrittenKudosPt askswhere therestroomis

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled patient from any waitlist on any schedule
  2. Same day add-on/ok to see a 15 + min late pt, any sched
  3. Mom or sig other speaks for pt
  4. When a pt says "buh bye" when hanging up the phone or walking out
  5. Hidey Leaf
  6. Pt no-show
  7. Hidey Leaf
  8. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  9. Clinical calls to ask to no-show a pt or make a pt an appt
  10. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  11. Computer froze and needs to be restarted
  12. Give a written Kudos
  13. Hidey Leaf
  14. Pt still wants to talk to clinical even though you answered their questions
  15. Pt wants to check in or make an appt w/ Asante
  16. Pt stops and asks if they need to check out
  17. Hidey Leaf
  18. Surgery slot not filled and schedule opens for add-on
  19. Same day cancel
  20. Schedule clean-up for someone else
  21. Covered someone (Lunch, Break, etc)
  22. Someone says "umm" while talking to a pt
  23. Give a written Kudos
  24. Pt asks where the restroom is