HideyLeafHelped 2 co-workers with2 separatetasks or 2separate ptsPt askswhere therestroomisGive awrittenKudosSame dayadd-on/ok tosee a 15 +min late pt,any schedPt stopsand asks ifthey needto check outSurgery slotnot filled andscheduleopens foradd-onScheduledpatient fromany waitliston anyschedulePt still wants totalk to clinicaleven thoughyou answeredtheir questionsCoveredsomeone(Lunch,Break, etc)When a ptsays "buh bye"when hangingup the phoneor walking outClinical callsto ask to no-show a pt ormake a pt anapptMom orsig otherspeaks forptScheduleclean-up forsomeoneelseSomeonesays "umm"while talkingto a ptSamedaycancelComputerfroze andneeds to berestartedHelped 2 co-workers with2 separatetasks or 2separate ptsGive awrittenKudosHideyLeafPt no-showHideyLeafPt wants tocheck in ormake anappt w/AsanteHideyLeafHideyLeafHelped 2 co-workers with2 separatetasks or 2separate ptsPt askswhere therestroomisGive awrittenKudosSame dayadd-on/ok tosee a 15 +min late pt,any schedPt stopsand asks ifthey needto check outSurgery slotnot filled andscheduleopens foradd-onScheduledpatient fromany waitliston anyschedulePt still wants totalk to clinicaleven thoughyou answeredtheir questionsCoveredsomeone(Lunch,Break, etc)When a ptsays "buh bye"when hangingup the phoneor walking outClinical callsto ask to no-show a pt ormake a pt anapptMom orsig otherspeaks forptScheduleclean-up forsomeoneelseSomeonesays "umm"while talkingto a ptSamedaycancelComputerfroze andneeds to berestartedHelped 2 co-workers with2 separatetasks or 2separate ptsGive awrittenKudosHideyLeafPt no-showHideyLeafPt wants tocheck in ormake anappt w/AsanteHideyLeaf

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hidey Leaf
  2. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  3. Pt asks where the restroom is
  4. Give a written Kudos
  5. Same day add-on/ok to see a 15 + min late pt, any sched
  6. Pt stops and asks if they need to check out
  7. Surgery slot not filled and schedule opens for add-on
  8. Scheduled patient from any waitlist on any schedule
  9. Pt still wants to talk to clinical even though you answered their questions
  10. Covered someone (Lunch, Break, etc)
  11. When a pt says "buh bye" when hanging up the phone or walking out
  12. Clinical calls to ask to no-show a pt or make a pt an appt
  13. Mom or sig other speaks for pt
  14. Schedule clean-up for someone else
  15. Someone says "umm" while talking to a pt
  16. Same day cancel
  17. Computer froze and needs to be restarted
  18. Helped 2 co-workers with 2 separate tasks or 2 separate pts
  19. Give a written Kudos
  20. Hidey Leaf
  21. Pt no-show
  22. Hidey Leaf
  23. Pt wants to check in or make an appt w/ Asante
  24. Hidey Leaf