Turned afrownupsidedownPositivefeedbackfrom outsideour officeUsedcustomername on4+ callsDispatched5+techniciansLearnedsomethingnew todayWalkedcustomerthroughsigning anestimateBookingrateabove90%LoggedintosharepointBooked15+callsMade acustomerlaughMade 10+happycallsCustomermentionedhow helpfulyou wereFollowedup on 2+jobs onholdRemoveddispatch feefromcoworkersjobAssistedanotherdepartmentScheduleda SAMinspectionSold 3+SamplansBooked agas leaksearchCalled amissed callback andbookedBooked10+callsSent anauthorizationformRespondedto 2+emailsBooked a callfor customerthat justwantedpricingTransferred2+ calls toBlakeSpoke to thesamecustomer 3+times in onedayBooked ajob from aformsubmissionNOsamedayAIAssistedservicemanagerwith taskcalled15+ SAMrenewalsTurned afrownupsidedownPositivefeedbackfrom outsideour officeUsedcustomername on4+ callsDispatched5+techniciansLearnedsomethingnew todayWalkedcustomerthroughsigning anestimateBookingrateabove90%LoggedintosharepointBooked15+callsMade acustomerlaughMade 10+happycallsCustomermentionedhow helpfulyou wereFollowedup on 2+jobs onholdRemoveddispatch feefromcoworkersjobAssistedanotherdepartmentScheduleda SAMinspectionSold 3+SamplansBooked agas leaksearchCalled amissed callback andbookedBooked10+callsSent anauthorizationformRespondedto 2+emailsBooked a callfor customerthat justwantedpricingTransferred2+ calls toBlakeSpoke to thesamecustomer 3+times in onedayBooked ajob from aformsubmissionNOsamedayAIAssistedservicemanagerwith taskcalled15+ SAMrenewals

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Turned a frown upside down
  2. Positive feedback from outside our office
  3. Used customer name on 4+ calls
  4. Dispatched 5+ technicians
  5. Learned something new today
  6. Walked customer through signing an estimate
  7. Booking rate above 90%
  8. Logged into sharepoint
  9. Booked 15+ calls
  10. Made a customer laugh
  11. Made 10+ happy calls
  12. Customer mentioned how helpful you were
  13. Followed up on 2+ jobs on hold
  14. Removed dispatch fee from coworkers job
  15. Assisted another department
  16. Scheduled a SAM inspection
  17. Sold 3+ Sam plans
  18. Booked a gas leak search
  19. Called a missed call back and booked
  20. Booked 10+ calls
  21. Sent an authorization form
  22. Responded to 2+ emails
  23. Booked a call for customer that just wanted pricing
  24. Transferred 2+ calls to Blake
  25. Spoke to the same customer 3+ times in one day
  26. Booked a job from a form submission
  27. NO sameday AI
  28. Assisted service manager with task
  29. called 15+ SAM renewals