Bookingrateabove90%Removeddispatch feefromcoworkersjobWalkedcustomerthroughsigning anestimateBooked agas leaksearchLearnedsomethingnew todaySpoke to thesamecustomer 3+times in onedayBooked a callfor customerthat justwantedpricingMade 10+happycallsBooked ajob from aformsubmissionRespondedto 2+emailsAssistedservicemanagerwith taskMade acustomerlaughSent anauthorizationformScheduleda SAMinspectionTurned afrownupsidedownLoggedintosharepointCustomermentionedhow helpfulyou wereTransferred2+ calls toBlakeFollowedup on 2+jobs onholdPositivefeedbackfrom outsideour officeDispatched5+techniciansSold 3+SamplansAssistedanotherdepartmentCalled amissed callback andbookedcalled15+ SAMrenewalsNOsamedayAIBooked10+callsBooked15+callsUsedcustomername on4+ callsBookingrateabove90%Removeddispatch feefromcoworkersjobWalkedcustomerthroughsigning anestimateBooked agas leaksearchLearnedsomethingnew todaySpoke to thesamecustomer 3+times in onedayBooked a callfor customerthat justwantedpricingMade 10+happycallsBooked ajob from aformsubmissionRespondedto 2+emailsAssistedservicemanagerwith taskMade acustomerlaughSent anauthorizationformScheduleda SAMinspectionTurned afrownupsidedownLoggedintosharepointCustomermentionedhow helpfulyou wereTransferred2+ calls toBlakeFollowedup on 2+jobs onholdPositivefeedbackfrom outsideour officeDispatched5+techniciansSold 3+SamplansAssistedanotherdepartmentCalled amissed callback andbookedcalled15+ SAMrenewalsNOsamedayAIBooked10+callsBooked15+callsUsedcustomername on4+ calls

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Booking rate above 90%
  2. Removed dispatch fee from coworkers job
  3. Walked customer through signing an estimate
  4. Booked a gas leak search
  5. Learned something new today
  6. Spoke to the same customer 3+ times in one day
  7. Booked a call for customer that just wanted pricing
  8. Made 10+ happy calls
  9. Booked a job from a form submission
  10. Responded to 2+ emails
  11. Assisted service manager with task
  12. Made a customer laugh
  13. Sent an authorization form
  14. Scheduled a SAM inspection
  15. Turned a frown upside down
  16. Logged into sharepoint
  17. Customer mentioned how helpful you were
  18. Transferred 2+ calls to Blake
  19. Followed up on 2+ jobs on hold
  20. Positive feedback from outside our office
  21. Dispatched 5+ technicians
  22. Sold 3+ Sam plans
  23. Assisted another department
  24. Called a missed call back and booked
  25. called 15+ SAM renewals
  26. NO sameday AI
  27. Booked 10+ calls
  28. Booked 15+ calls
  29. Used customer name on 4+ calls