Sent anauthorizationformWalkedcustomerthroughsigning anestimateDispatched5+techniciansPositivefeedbackfrom outsideour officeCalled amissed callback andbookedMade 10+happycallsBooked ajob from aformsubmissionScheduleda SAMinspectionLoggedintosharepointcalled15+ SAMrenewalsFollowedup on 2+jobs onholdSpoke to thesamecustomer 3+times in onedayBooked10+callsAssistedservicemanagerwith taskRemoveddispatch feefromcoworkersjobTurned afrownupsidedownCustomermentionedhow helpfulyou wereRespondedto 2+emailsSold 3+SamplansAssistedanotherdepartmentMade acustomerlaughNOsamedayAILearnedsomethingnew todayBooked agas leaksearchTransferred2+ calls toBlakeBooked15+callsUsedcustomername on4+ callsBookingrateabove90%Booked a callfor customerthat justwantedpricingSent anauthorizationformWalkedcustomerthroughsigning anestimateDispatched5+techniciansPositivefeedbackfrom outsideour officeCalled amissed callback andbookedMade 10+happycallsBooked ajob from aformsubmissionScheduleda SAMinspectionLoggedintosharepointcalled15+ SAMrenewalsFollowedup on 2+jobs onholdSpoke to thesamecustomer 3+times in onedayBooked10+callsAssistedservicemanagerwith taskRemoveddispatch feefromcoworkersjobTurned afrownupsidedownCustomermentionedhow helpfulyou wereRespondedto 2+emailsSold 3+SamplansAssistedanotherdepartmentMade acustomerlaughNOsamedayAILearnedsomethingnew todayBooked agas leaksearchTransferred2+ calls toBlakeBooked15+callsUsedcustomername on4+ callsBookingrateabove90%Booked a callfor customerthat justwantedpricing

CSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent an authorization form
  2. Walked customer through signing an estimate
  3. Dispatched 5+ technicians
  4. Positive feedback from outside our office
  5. Called a missed call back and booked
  6. Made 10+ happy calls
  7. Booked a job from a form submission
  8. Scheduled a SAM inspection
  9. Logged into sharepoint
  10. called 15+ SAM renewals
  11. Followed up on 2+ jobs on hold
  12. Spoke to the same customer 3+ times in one day
  13. Booked 10+ calls
  14. Assisted service manager with task
  15. Removed dispatch fee from coworkers job
  16. Turned a frown upside down
  17. Customer mentioned how helpful you were
  18. Responded to 2+ emails
  19. Sold 3+ Sam plans
  20. Assisted another department
  21. Made a customer laugh
  22. NO sameday AI
  23. Learned something new today
  24. Booked a gas leak search
  25. Transferred 2+ calls to Blake
  26. Booked 15+ calls
  27. Used customer name on 4+ calls
  28. Booking rate above 90%
  29. Booked a call for customer that just wanted pricing