Rejecta tracematchGatecheck awheelchairDelivera ppsUpgradeapassengerRequesta BCOPull ajetbridgeoff anaircraftGatecheck astrollerRefillbag tagpaperCatch apassengertrying to boardwith morethan 2 itemsDelivera ppsAdd afrequentflyer numberin QikSwipe apassporton akeyboardPrint FAfinalpaperworkScan apassporton thekioskRefillboardingpaperManuallytypepassportinformationCharge fora checkedbag at thegateRecord afound itemon the highvalue formDeliver aweaponbagWork adelayedflightProcess apaid seatchangeAct as theD1 gateagentConfirma tracematchRefillkiosk bagtag paperAdd afrequentflyernumberReceive abag at thegaragedoorArrivea ppsReseatspecialneedspassengersTake akiosk outof serviceList acabinjumpseaterRebook apassengeron a laterflightChange theboardinglane signafter group 4OpenE175doorPut aflight infinalstatusBring akioskready forserviceNominated aco-worker forthepresident'sawardAdd aDODnumber inQikFix apassengerapisinformationPlace anorangeprioriy tagon a bag tagDowngradeapassengerPlace aweapontag on abag tagCheckingan ExectivePlatinumpassengerPutremarksin a PNRReadexactly fromthe boardingscriptsDeletea bagtagDo apredepartureC walkCancel afree carry-on itembag tagAssist inboarding awheelchairpassengerClear astand-by listList acockpitjumpseaterCheckinconciergekeyIssue atravelvoucherAdd aDODnumber onthe kioskAdd avolunteerto the palllistCheckina petCheckinanUNMRRebook apassengerfor anotherdayCatch apassengertrying to boardwith anoversizedluggageAdd flightp-textcommentAdd afrequentflyer numberon the kioskOpup apassengerSend arecognitioncard throughRecognitionIssue atransportationvoucherClear abag offthe claimbeltActivatea SMSbag tagOpen319doorChange abag statusto hold forpickupRemovepassengersfrom the bxlistSend a co-woker aNon-StopThanksReject aninboundonhandClear acockpitjumpseaterTake gatecheckedbags to thebottom of thejetbridgeAct as theD2 gateagentAdd aglobal entrynumber onthe kioskCompletethe PPSlearninghubsRejecta tracematchGatecheck awheelchairDelivera ppsUpgradeapassengerRequesta BCOPull ajetbridgeoff anaircraftGatecheck astrollerRefillbag tagpaperCatch apassengertrying to boardwith morethan 2 itemsDelivera ppsAdd afrequentflyer numberin QikSwipe apassporton akeyboardPrint FAfinalpaperworkScan apassporton thekioskRefillboardingpaperManuallytypepassportinformationCharge fora checkedbag at thegateRecord afound itemon the highvalue formDeliver aweaponbagWork adelayedflightProcess apaid seatchangeAct as theD1 gateagentConfirma tracematchRefillkiosk bagtag paperAdd afrequentflyernumberReceive abag at thegaragedoorArrivea ppsReseatspecialneedspassengersTake akiosk outof serviceList acabinjumpseaterRebook apassengeron a laterflightChange theboardinglane signafter group 4OpenE175doorPut aflight infinalstatusBring akioskready forserviceNominated aco-worker forthepresident'sawardAdd aDODnumber inQikFix apassengerapisinformationPlace anorangeprioriy tagon a bag tagDowngradeapassengerPlace aweapontag on abag tagCheckingan ExectivePlatinumpassengerPutremarksin a PNRReadexactly fromthe boardingscriptsDeletea bagtagDo apredepartureC walkCancel afree carry-on itembag tagAssist inboarding awheelchairpassengerClear astand-by listList acockpitjumpseaterCheckinconciergekeyIssue atravelvoucherAdd aDODnumber onthe kioskAdd avolunteerto the palllistCheckina petCheckinanUNMRRebook apassengerfor anotherdayCatch apassengertrying to boardwith anoversizedluggageAdd flightp-textcommentAdd afrequentflyer numberon the kioskOpup apassengerSend arecognitioncard throughRecognitionIssue atransportationvoucherClear abag offthe claimbeltActivatea SMSbag tagOpen319doorChange abag statusto hold forpickupRemovepassengersfrom the bxlistSend a co-woker aNon-StopThanksReject aninboundonhandClear acockpitjumpseaterTake gatecheckedbags to thebottom of thejetbridgeAct as theD2 gateagentAdd aglobal entrynumber onthe kioskCompletethe PPSlearninghubs

BSO/Customer Service Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reject a trace match
  2. Gate check a wheelchair
  3. Deliver a pps
  4. Upgrade a passenger
  5. Request a BCO
  6. Pull a jetbridge off an aircraft
  7. Gate check a stroller
  8. Refill bag tag paper
  9. Catch a passenger trying to board with more than 2 items
  10. Deliver a pps
  11. Add a frequent flyer number in Qik
  12. Swipe a passport on a keyboard
  13. Print FA final paperwork
  14. Scan a passport on the kiosk
  15. Refill boarding paper
  16. Manually type passport information
  17. Charge for a checked bag at the gate
  18. Record a found item on the high value form
  19. Deliver a weapon bag
  20. Work a delayed flight
  21. Process a paid seat change
  22. Act as the D1 gate agent
  23. Confirm a trace match
  24. Refill kiosk bag tag paper
  25. Add a frequent flyer number
  26. Receive a bag at the garage door
  27. Arrive a pps
  28. Reseat special needs passengers
  29. Take a kiosk out of service
  30. List a cabin jumpseater
  31. Rebook a passenger on a later flight
  32. Change the boarding lane sign after group 4
  33. Open E175 door
  34. Put a flight in final status
  35. Bring a kiosk ready for service
  36. Nominated a co-worker for the president's award
  37. Add a DOD number in Qik
  38. Fix a passenger apis information
  39. Place an orange prioriy tag on a bag tag
  40. Downgrade a passenger
  41. Place a weapon tag on a bag tag
  42. Checking an Exective Platinum passenger
  43. Put remarks in a PNR
  44. Read exactly from the boarding scripts
  45. Delete a bag tag
  46. Do a predeparture C walk
  47. Cancel a free carry-on item bag tag
  48. Assist in boarding a wheelchair passenger
  49. Clear a stand-by list
  50. List a cockpit jumpseater
  51. Checkin concierge key
  52. Issue a travel voucher
  53. Add a DOD number on the kiosk
  54. Add a volunteer to the pall list
  55. Checkin a pet
  56. Checkin an UNMR
  57. Rebook a passenger for another day
  58. Catch a passenger trying to board with an oversized luggage
  59. Add flight p-text comment
  60. Add a frequent flyer number on the kiosk
  61. Opup a passenger
  62. Send a recognition card through Recognition
  63. Issue a transportation voucher
  64. Clear a bag off the claim belt
  65. Activate a SMS bag tag
  66. Open 319 door
  67. Change a bag status to hold for pickup
  68. Remove passengers from the bx list
  69. Send a co-woker a Non-Stop Thanks
  70. Reject an inbound onhand
  71. Clear a cockpit jumpseater
  72. Take gate checked bags to the bottom of the jetbridge
  73. Act as the D2 gate agent
  74. Add a global entry number on the kiosk
  75. Complete the PPS learning hubs