Act as theD1 gateagentPutremarksin a PNRDeliver aweaponbagCharge fora checkedbag at thegateActivatea SMSbag tagArrivea ppsPlace anorangeprioriy tagon a bag tagReceive abag at thegaragedoorClear astand-by listChange theboardinglane signafter group 4Clear abag offthe claimbeltPut aflight infinalstatusAdd afrequentflyer numberon the kioskDelivera ppsPull ajetbridgeoff anaircraftCheckina petGatecheck awheelchairAdd avolunteerto the palllistCheckinconciergekeyIssue atransportationvoucherConfirma tracematchReadexactly fromthe boardingscriptsProcess apaid seatchangePrint FAfinalpaperworkAdd aglobal entrynumber onthe kioskRefillbag tagpaperIssue atravelvoucherCompletethe PPSlearninghubsAdd flightp-textcommentRefillboardingpaperAssist inboarding awheelchairpassengerRebook apassengerfor anotherdayRequesta BCOAdd aDODnumber inQikBring akioskready forserviceRefillkiosk bagtag paperDelivera ppsClear acockpitjumpseaterWork adelayedflightScan apassporton thekioskSend arecognitioncard throughRecognitionDo apredepartureC walkOpenE175doorAdd afrequentflyernumberOpup apassengerFix apassengerapisinformationRemovepassengersfrom the bxlistChange abag statusto hold forpickupOpen319doorAdd aDODnumber onthe kioskReject aninboundonhandCheckingan ExectivePlatinumpassengerSwipe apassporton akeyboardCatch apassengertrying to boardwith anoversizedluggageAct as theD2 gateagentUpgradeapassengerCancel afree carry-on itembag tagRecord afound itemon the highvalue formList acabinjumpseaterList acockpitjumpseaterNominated aco-worker forthepresident'sawardDowngradeapassengerDeletea bagtagPlace aweapontag on abag tagReseatspecialneedspassengersCatch apassengertrying to boardwith morethan 2 itemsRejecta tracematchCheckinanUNMRAdd afrequentflyer numberin QikTake gatecheckedbags to thebottom of thejetbridgeSend a co-woker aNon-StopThanksGatecheck astrollerRebook apassengeron a laterflightManuallytypepassportinformationTake akiosk outof serviceAct as theD1 gateagentPutremarksin a PNRDeliver aweaponbagCharge fora checkedbag at thegateActivatea SMSbag tagArrivea ppsPlace anorangeprioriy tagon a bag tagReceive abag at thegaragedoorClear astand-by listChange theboardinglane signafter group 4Clear abag offthe claimbeltPut aflight infinalstatusAdd afrequentflyer numberon the kioskDelivera ppsPull ajetbridgeoff anaircraftCheckina petGatecheck awheelchairAdd avolunteerto the palllistCheckinconciergekeyIssue atransportationvoucherConfirma tracematchReadexactly fromthe boardingscriptsProcess apaid seatchangePrint FAfinalpaperworkAdd aglobal entrynumber onthe kioskRefillbag tagpaperIssue atravelvoucherCompletethe PPSlearninghubsAdd flightp-textcommentRefillboardingpaperAssist inboarding awheelchairpassengerRebook apassengerfor anotherdayRequesta BCOAdd aDODnumber inQikBring akioskready forserviceRefillkiosk bagtag paperDelivera ppsClear acockpitjumpseaterWork adelayedflightScan apassporton thekioskSend arecognitioncard throughRecognitionDo apredepartureC walkOpenE175doorAdd afrequentflyernumberOpup apassengerFix apassengerapisinformationRemovepassengersfrom the bxlistChange abag statusto hold forpickupOpen319doorAdd aDODnumber onthe kioskReject aninboundonhandCheckingan ExectivePlatinumpassengerSwipe apassporton akeyboardCatch apassengertrying to boardwith anoversizedluggageAct as theD2 gateagentUpgradeapassengerCancel afree carry-on itembag tagRecord afound itemon the highvalue formList acabinjumpseaterList acockpitjumpseaterNominated aco-worker forthepresident'sawardDowngradeapassengerDeletea bagtagPlace aweapontag on abag tagReseatspecialneedspassengersCatch apassengertrying to boardwith morethan 2 itemsRejecta tracematchCheckinanUNMRAdd afrequentflyer numberin QikTake gatecheckedbags to thebottom of thejetbridgeSend a co-woker aNon-StopThanksGatecheck astrollerRebook apassengeron a laterflightManuallytypepassportinformationTake akiosk outof service

BSO/Customer Service Agent - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Act as the D1 gate agent
  2. Put remarks in a PNR
  3. Deliver a weapon bag
  4. Charge for a checked bag at the gate
  5. Activate a SMS bag tag
  6. Arrive a pps
  7. Place an orange prioriy tag on a bag tag
  8. Receive a bag at the garage door
  9. Clear a stand-by list
  10. Change the boarding lane sign after group 4
  11. Clear a bag off the claim belt
  12. Put a flight in final status
  13. Add a frequent flyer number on the kiosk
  14. Deliver a pps
  15. Pull a jetbridge off an aircraft
  16. Checkin a pet
  17. Gate check a wheelchair
  18. Add a volunteer to the pall list
  19. Checkin concierge key
  20. Issue a transportation voucher
  21. Confirm a trace match
  22. Read exactly from the boarding scripts
  23. Process a paid seat change
  24. Print FA final paperwork
  25. Add a global entry number on the kiosk
  26. Refill bag tag paper
  27. Issue a travel voucher
  28. Complete the PPS learning hubs
  29. Add flight p-text comment
  30. Refill boarding paper
  31. Assist in boarding a wheelchair passenger
  32. Rebook a passenger for another day
  33. Request a BCO
  34. Add a DOD number in Qik
  35. Bring a kiosk ready for service
  36. Refill kiosk bag tag paper
  37. Deliver a pps
  38. Clear a cockpit jumpseater
  39. Work a delayed flight
  40. Scan a passport on the kiosk
  41. Send a recognition card through Recognition
  42. Do a predeparture C walk
  43. Open E175 door
  44. Add a frequent flyer number
  45. Opup a passenger
  46. Fix a passenger apis information
  47. Remove passengers from the bx list
  48. Change a bag status to hold for pickup
  49. Open 319 door
  50. Add a DOD number on the kiosk
  51. Reject an inbound onhand
  52. Checking an Exective Platinum passenger
  53. Swipe a passport on a keyboard
  54. Catch a passenger trying to board with an oversized luggage
  55. Act as the D2 gate agent
  56. Upgrade a passenger
  57. Cancel a free carry-on item bag tag
  58. Record a found item on the high value form
  59. List a cabin jumpseater
  60. List a cockpit jumpseater
  61. Nominated a co-worker for the president's award
  62. Downgrade a passenger
  63. Delete a bag tag
  64. Place a weapon tag on a bag tag
  65. Reseat special needs passengers
  66. Catch a passenger trying to board with more than 2 items
  67. Reject a trace match
  68. Checkin an UNMR
  69. Add a frequent flyer number in Qik
  70. Take gate checked bags to the bottom of the jetbridge
  71. Send a co-woker a Non-Stop Thanks
  72. Gate check a stroller
  73. Rebook a passenger on a later flight
  74. Manually type passport information
  75. Take a kiosk out of service