We revert back to FTTA/PEGA (Nuclear Option) 2 Team Members Quit Perform more than 5 Call Backs Client yells AHT is Under 1 Hour 2 reboots Get Swore at Personally Ugly Cry Client/Associate YOU RAGE QUIT P&P Gives No Instructions Wait for CSRT is Over 2 Hours Hold Time goes over 2 hours AHT is Under 30 Minutes Cannot Log In and Have to Call IT Monitor Goes Out Incorrect Processing on FIS TA Client Pulls Money FIS TA Goes Down P&P Gives Wrong Instructions Genesys Microphone Doesn't Work WFM Goes Down FP Pulls Money Client Threatens to Pull Money YOU Quit Hold Time goes over 3 hours Cannot Recall a Mis Sent Email 2 Password resets for the same program 3 Password resets for the same program FIS TA Times Out 3 Times While On A Call FP Yells FP Threatens to Pull Money Let me speak to a Manager Hold Time goes over 1 hour Sneaker Support is Unavailable/Has No Idea Client Rage Quits Client/ FP Questions "what is going on" Close a WFM Task Prematurely Everything Works Smoothly Take 10 calls for the day Have to Disconnect Due to Profanity We revert back to FTTA/PEGA (Nuclear Option) 2 Team Members Quit Perform more than 5 Call Backs Client yells AHT is Under 1 Hour 2 reboots Get Swore at Personally Ugly Cry Client/Associate YOU RAGE QUIT P&P Gives No Instructions Wait for CSRT is Over 2 Hours Hold Time goes over 2 hours AHT is Under 30 Minutes Cannot Log In and Have to Call IT Monitor Goes Out Incorrect Processing on FIS TA Client Pulls Money FIS TA Goes Down P&P Gives Wrong Instructions Genesys Microphone Doesn't Work WFM Goes Down FP Pulls Money Client Threatens to Pull Money YOU Quit Hold Time goes over 3 hours Cannot Recall a Mis Sent Email 2 Password resets for the same program 3 Password resets for the same program FIS TA Times Out 3 Times While On A Call FP Yells FP Threatens to Pull Money Let me speak to a Manager Hold Time goes over 1 hour Sneaker Support is Unavailable/Has No Idea Client Rage Quits Client/ FP Questions "what is going on" Close a WFM Task Prematurely Everything Works Smoothly Take 10 calls for the day Have to Disconnect Due to Profanity
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
We revert back to FTTA/PEGA
(Nuclear Option)
2 Team Members Quit
Perform more than 5 Call Backs
Client yells
AHT is Under 1 Hour
2 reboots
Get Swore at Personally
Ugly Cry Client/Associate
YOU RAGE QUIT
P&P Gives No Instructions
Wait for CSRT is Over 2 Hours
Hold Time goes over 2 hours
AHT is Under 30 Minutes
Cannot Log In and Have to Call IT
Monitor Goes Out
Incorrect Processing on FIS TA
Client Pulls Money
FIS TA Goes Down
P&P Gives Wrong Instructions
Genesys Microphone Doesn't Work
WFM Goes Down
FP Pulls Money
Client Threatens to Pull Money
YOU Quit
Hold Time goes over 3 hours
Cannot Recall a Mis Sent Email
2 Password resets for the same program
3 Password resets for the same program
FIS TA Times Out 3 Times While On A Call
FP Yells
FP Threatens to Pull Money
Let me speak to a Manager
Hold Time goes over 1 hour
Sneaker Support is Unavailable/Has No Idea
Client Rage Quits
Client/ FP Questions "what is going on"
Close a WFM Task Prematurely
Everything Works Smoothly
Take 10 calls for the day
Have to Disconnect Due to Profanity