Sneaker Support is Unavailable/Has No Idea 3 Password resets for the same program Close a WFM Task Prematurely FP Threatens to Pull Money 2 Password resets for the same program Hold Time goes over 2 hours FP Pulls Money AHT is Under 30 Minutes AHT is Under 1 Hour We revert back to FTTA/PEGA (Nuclear Option) Wait for CSRT is Over 2 Hours Take 10 calls for the day Monitor Goes Out 2 Team Members Quit Incorrect Processing on FIS TA Get Swore at Personally Client yells YOU RAGE QUIT Client Threatens to Pull Money Client/ FP Questions "what is going on" FP Yells P&P Gives No Instructions Hold Time goes over 3 hours Let me speak to a Manager FIS TA Times Out 3 Times While On A Call 2 reboots Client Pulls Money Ugly Cry Client/Associate P&P Gives Wrong Instructions Everything Works Smoothly Genesys Microphone Doesn't Work YOU Quit Cannot Log In and Have to Call IT Hold Time goes over 1 hour Cannot Recall a Mis Sent Email Have to Disconnect Due to Profanity WFM Goes Down FIS TA Goes Down Client Rage Quits Perform more than 5 Call Backs Sneaker Support is Unavailable/Has No Idea 3 Password resets for the same program Close a WFM Task Prematurely FP Threatens to Pull Money 2 Password resets for the same program Hold Time goes over 2 hours FP Pulls Money AHT is Under 30 Minutes AHT is Under 1 Hour We revert back to FTTA/PEGA (Nuclear Option) Wait for CSRT is Over 2 Hours Take 10 calls for the day Monitor Goes Out 2 Team Members Quit Incorrect Processing on FIS TA Get Swore at Personally Client yells YOU RAGE QUIT Client Threatens to Pull Money Client/ FP Questions "what is going on" FP Yells P&P Gives No Instructions Hold Time goes over 3 hours Let me speak to a Manager FIS TA Times Out 3 Times While On A Call 2 reboots Client Pulls Money Ugly Cry Client/Associate P&P Gives Wrong Instructions Everything Works Smoothly Genesys Microphone Doesn't Work YOU Quit Cannot Log In and Have to Call IT Hold Time goes over 1 hour Cannot Recall a Mis Sent Email Have to Disconnect Due to Profanity WFM Goes Down FIS TA Goes Down Client Rage Quits Perform more than 5 Call Backs
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Sneaker Support is Unavailable/Has No Idea
3 Password resets for the same program
Close a WFM Task Prematurely
FP Threatens to Pull Money
2 Password resets for the same program
Hold Time goes over 2 hours
FP Pulls Money
AHT is Under 30 Minutes
AHT is Under 1 Hour
We revert back to FTTA/PEGA
(Nuclear Option)
Wait for CSRT is Over 2 Hours
Take 10 calls for the day
Monitor Goes Out
2 Team Members Quit
Incorrect Processing on FIS TA
Get Swore at Personally
Client yells
YOU RAGE QUIT
Client Threatens to Pull Money
Client/ FP Questions "what is going on"
FP Yells
P&P Gives No Instructions
Hold Time goes over 3 hours
Let me speak to a Manager
FIS TA Times Out 3 Times While On A Call
2 reboots
Client Pulls Money
Ugly Cry Client/Associate
P&P Gives Wrong Instructions
Everything Works Smoothly
Genesys Microphone Doesn't Work
YOU Quit
Cannot Log In and Have to Call IT
Hold Time goes over 1 hour
Cannot Recall a Mis Sent Email
Have to Disconnect Due to Profanity
WFM Goes Down
FIS TA Goes Down
Client Rage Quits
Perform more than 5 Call Backs