2 reboots P&P Gives Wrong Instructions Take 10 calls for the day 3 Password resets for the same program Client yells FP Pulls Money Incorrect Processing on FIS TA Ugly Cry Client/Associate YOU Quit We revert back to FTTA/PEGA (Nuclear Option) Let me speak to a Manager Hold Time goes over 3 hours Cannot Recall a Mis Sent Email Sneaker Support is Unavailable/Has No Idea FP Yells FIS TA Goes Down Hold Time goes over 1 hour WFM Goes Down Genesys Microphone Doesn't Work Monitor Goes Out FP Threatens to Pull Money P&P Gives No Instructions Cannot Log In and Have to Call IT 2 Password resets for the same program AHT is Under 1 Hour Have to Disconnect Due to Profanity Client Threatens to Pull Money YOU RAGE QUIT Wait for CSRT is Over 2 Hours Close a WFM Task Prematurely Client Pulls Money 2 Team Members Quit Hold Time goes over 2 hours AHT is Under 30 Minutes Get Swore at Personally FIS TA Times Out 3 Times While On A Call Perform more than 5 Call Backs Client/ FP Questions "what is going on" Client Rage Quits Everything Works Smoothly 2 reboots P&P Gives Wrong Instructions Take 10 calls for the day 3 Password resets for the same program Client yells FP Pulls Money Incorrect Processing on FIS TA Ugly Cry Client/Associate YOU Quit We revert back to FTTA/PEGA (Nuclear Option) Let me speak to a Manager Hold Time goes over 3 hours Cannot Recall a Mis Sent Email Sneaker Support is Unavailable/Has No Idea FP Yells FIS TA Goes Down Hold Time goes over 1 hour WFM Goes Down Genesys Microphone Doesn't Work Monitor Goes Out FP Threatens to Pull Money P&P Gives No Instructions Cannot Log In and Have to Call IT 2 Password resets for the same program AHT is Under 1 Hour Have to Disconnect Due to Profanity Client Threatens to Pull Money YOU RAGE QUIT Wait for CSRT is Over 2 Hours Close a WFM Task Prematurely Client Pulls Money 2 Team Members Quit Hold Time goes over 2 hours AHT is Under 30 Minutes Get Swore at Personally FIS TA Times Out 3 Times While On A Call Perform more than 5 Call Backs Client/ FP Questions "what is going on" Client Rage Quits Everything Works Smoothly
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
2 reboots
P&P Gives Wrong Instructions
Take 10 calls for the day
3 Password resets for the same program
Client yells
FP Pulls Money
Incorrect Processing on FIS TA
Ugly Cry Client/Associate
YOU Quit
We revert back to FTTA/PEGA
(Nuclear Option)
Let me speak to a Manager
Hold Time goes over 3 hours
Cannot Recall a Mis Sent Email
Sneaker Support is Unavailable/Has No Idea
FP Yells
FIS TA Goes Down
Hold Time goes over 1 hour
WFM Goes Down
Genesys Microphone Doesn't Work
Monitor Goes Out
FP Threatens to Pull Money
P&P Gives No Instructions
Cannot Log In and Have to Call IT
2 Password resets for the same program
AHT is Under 1 Hour
Have to Disconnect Due to Profanity
Client Threatens to Pull Money
YOU RAGE QUIT
Wait for CSRT is Over 2 Hours
Close a WFM Task Prematurely
Client Pulls Money
2 Team Members Quit
Hold Time goes over 2 hours
AHT is Under 30 Minutes
Get Swore at Personally
FIS TA Times Out 3 Times While On A Call
Perform more than 5 Call Backs
Client/ FP Questions "what is going on"
Client Rage Quits
Everything Works Smoothly