Ugly Cry Client/Associate 2 reboots Client Threatens to Pull Money YOU Quit YOU RAGE QUIT WFM Goes Down Hold Time goes over 2 hours FIS TA Times Out 3 Times While On A Call Client/ FP Questions "what is going on" FP Threatens to Pull Money 3 Password resets for the same program Client Pulls Money Cannot Log In and Have to Call IT AHT is Under 30 Minutes Take 10 calls for the day Monitor Goes Out 2 Password resets for the same program Get Swore at Personally Perform more than 5 Call Backs Hold Time goes over 3 hours 2 Team Members Quit We revert back to FTTA/PEGA (Nuclear Option) Client yells Close a WFM Task Prematurely Hold Time goes over 1 hour Cannot Recall a Mis Sent Email Wait for CSRT is Over 2 Hours Let me speak to a Manager Sneaker Support is Unavailable/Has No Idea Incorrect Processing on FIS TA Client Rage Quits P&P Gives Wrong Instructions Everything Works Smoothly Have to Disconnect Due to Profanity AHT is Under 1 Hour FP Pulls Money Genesys Microphone Doesn't Work P&P Gives No Instructions FIS TA Goes Down FP Yells Ugly Cry Client/Associate 2 reboots Client Threatens to Pull Money YOU Quit YOU RAGE QUIT WFM Goes Down Hold Time goes over 2 hours FIS TA Times Out 3 Times While On A Call Client/ FP Questions "what is going on" FP Threatens to Pull Money 3 Password resets for the same program Client Pulls Money Cannot Log In and Have to Call IT AHT is Under 30 Minutes Take 10 calls for the day Monitor Goes Out 2 Password resets for the same program Get Swore at Personally Perform more than 5 Call Backs Hold Time goes over 3 hours 2 Team Members Quit We revert back to FTTA/PEGA (Nuclear Option) Client yells Close a WFM Task Prematurely Hold Time goes over 1 hour Cannot Recall a Mis Sent Email Wait for CSRT is Over 2 Hours Let me speak to a Manager Sneaker Support is Unavailable/Has No Idea Incorrect Processing on FIS TA Client Rage Quits P&P Gives Wrong Instructions Everything Works Smoothly Have to Disconnect Due to Profanity AHT is Under 1 Hour FP Pulls Money Genesys Microphone Doesn't Work P&P Gives No Instructions FIS TA Goes Down FP Yells
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ugly Cry Client/Associate
2 reboots
Client Threatens to Pull Money
YOU Quit
YOU RAGE QUIT
WFM Goes Down
Hold Time goes over 2 hours
FIS TA Times Out 3 Times While On A Call
Client/ FP Questions "what is going on"
FP Threatens to Pull Money
3 Password resets for the same program
Client Pulls Money
Cannot Log In and Have to Call IT
AHT is Under 30 Minutes
Take 10 calls for the day
Monitor Goes Out
2 Password resets for the same program
Get Swore at Personally
Perform more than 5 Call Backs
Hold Time goes over 3 hours
2 Team Members Quit
We revert back to FTTA/PEGA
(Nuclear Option)
Client yells
Close a WFM Task Prematurely
Hold Time goes over 1 hour
Cannot Recall a Mis Sent Email
Wait for CSRT is Over 2 Hours
Let me speak to a Manager
Sneaker Support is Unavailable/Has No Idea
Incorrect Processing on FIS TA
Client Rage Quits
P&P Gives Wrong Instructions
Everything Works Smoothly
Have to Disconnect Due to Profanity
AHT is Under 1 Hour
FP Pulls Money
Genesys Microphone Doesn't Work
P&P Gives No Instructions
FIS TA Goes Down
FP Yells