WFM Goes Down Have to Disconnect Due to Profanity 2 Password resets for the same program Client Pulls Money FIS TA Goes Down Client Rage Quits FP Yells 2 reboots Client yells AHT is Under 30 Minutes FP Pulls Money Cannot Log In and Have to Call IT Wait for CSRT is Over 2 Hours Perform more than 5 Call Backs Sneaker Support is Unavailable/Has No Idea P&P Gives No Instructions Take 10 calls for the day Genesys Microphone Doesn't Work Get Swore at Personally 2 Team Members Quit AHT is Under 1 Hour Client Threatens to Pull Money FIS TA Times Out 3 Times While On A Call Client/ FP Questions "what is going on" YOU Quit Hold Time goes over 3 hours Monitor Goes Out Close a WFM Task Prematurely Hold Time goes over 1 hour Hold Time goes over 2 hours Ugly Cry Client/Associate Let me speak to a Manager Cannot Recall a Mis Sent Email 3 Password resets for the same program P&P Gives Wrong Instructions YOU RAGE QUIT Incorrect Processing on FIS TA Everything Works Smoothly FP Threatens to Pull Money We revert back to FTTA/PEGA (Nuclear Option) WFM Goes Down Have to Disconnect Due to Profanity 2 Password resets for the same program Client Pulls Money FIS TA Goes Down Client Rage Quits FP Yells 2 reboots Client yells AHT is Under 30 Minutes FP Pulls Money Cannot Log In and Have to Call IT Wait for CSRT is Over 2 Hours Perform more than 5 Call Backs Sneaker Support is Unavailable/Has No Idea P&P Gives No Instructions Take 10 calls for the day Genesys Microphone Doesn't Work Get Swore at Personally 2 Team Members Quit AHT is Under 1 Hour Client Threatens to Pull Money FIS TA Times Out 3 Times While On A Call Client/ FP Questions "what is going on" YOU Quit Hold Time goes over 3 hours Monitor Goes Out Close a WFM Task Prematurely Hold Time goes over 1 hour Hold Time goes over 2 hours Ugly Cry Client/Associate Let me speak to a Manager Cannot Recall a Mis Sent Email 3 Password resets for the same program P&P Gives Wrong Instructions YOU RAGE QUIT Incorrect Processing on FIS TA Everything Works Smoothly FP Threatens to Pull Money We revert back to FTTA/PEGA (Nuclear Option)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
WFM Goes Down
Have to Disconnect Due to Profanity
2 Password resets for the same program
Client Pulls Money
FIS TA Goes Down
Client Rage Quits
FP Yells
2 reboots
Client yells
AHT is Under 30 Minutes
FP Pulls Money
Cannot Log In and Have to Call IT
Wait for CSRT is Over 2 Hours
Perform more than 5 Call Backs
Sneaker Support is Unavailable/Has No Idea
P&P Gives No Instructions
Take 10 calls for the day
Genesys Microphone Doesn't Work
Get Swore at Personally
2 Team Members Quit
AHT is Under 1 Hour
Client Threatens to Pull Money
FIS TA Times Out 3 Times While On A Call
Client/ FP Questions "what is going on"
YOU Quit
Hold Time goes over 3 hours
Monitor Goes Out
Close a WFM Task Prematurely
Hold Time goes over 1 hour
Hold Time goes over 2 hours
Ugly Cry Client/Associate
Let me speak to a Manager
Cannot Recall a Mis Sent Email
3 Password resets for the same program
P&P Gives Wrong Instructions
YOU RAGE QUIT
Incorrect Processing on FIS TA
Everything Works Smoothly
FP Threatens to Pull Money
We revert back to FTTA/PEGA
(Nuclear Option)