2 Password resets for the same program Have to Disconnect Due to Profanity FP Pulls Money Hold Time goes over 2 hours Cannot Recall a Mis Sent Email Perform more than 5 Call Backs Client yells 3 Password resets for the same program Incorrect Processing on FIS TA FP Threatens to Pull Money FP Yells Everything Works Smoothly Ugly Cry Client/Associate FIS TA Goes Down AHT is Under 1 Hour 2 reboots YOU RAGE QUIT Client Threatens to Pull Money Hold Time goes over 3 hours FIS TA Times Out 3 Times While On A Call Genesys Microphone Doesn't Work P&P Gives No Instructions Close a WFM Task Prematurely Client Rage Quits Client Pulls Money Take 10 calls for the day 2 Team Members Quit WFM Goes Down Monitor Goes Out Hold Time goes over 1 hour P&P Gives Wrong Instructions AHT is Under 30 Minutes Client/ FP Questions "what is going on" Cannot Log In and Have to Call IT YOU Quit Sneaker Support is Unavailable/Has No Idea Get Swore at Personally Let me speak to a Manager We revert back to FTTA/PEGA (Nuclear Option) Wait for CSRT is Over 2 Hours 2 Password resets for the same program Have to Disconnect Due to Profanity FP Pulls Money Hold Time goes over 2 hours Cannot Recall a Mis Sent Email Perform more than 5 Call Backs Client yells 3 Password resets for the same program Incorrect Processing on FIS TA FP Threatens to Pull Money FP Yells Everything Works Smoothly Ugly Cry Client/Associate FIS TA Goes Down AHT is Under 1 Hour 2 reboots YOU RAGE QUIT Client Threatens to Pull Money Hold Time goes over 3 hours FIS TA Times Out 3 Times While On A Call Genesys Microphone Doesn't Work P&P Gives No Instructions Close a WFM Task Prematurely Client Rage Quits Client Pulls Money Take 10 calls for the day 2 Team Members Quit WFM Goes Down Monitor Goes Out Hold Time goes over 1 hour P&P Gives Wrong Instructions AHT is Under 30 Minutes Client/ FP Questions "what is going on" Cannot Log In and Have to Call IT YOU Quit Sneaker Support is Unavailable/Has No Idea Get Swore at Personally Let me speak to a Manager We revert back to FTTA/PEGA (Nuclear Option) Wait for CSRT is Over 2 Hours
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
2 Password resets for the same program
Have to Disconnect Due to Profanity
FP Pulls Money
Hold Time goes over 2 hours
Cannot Recall a Mis Sent Email
Perform more than 5 Call Backs
Client yells
3 Password resets for the same program
Incorrect Processing on FIS TA
FP Threatens to Pull Money
FP Yells
Everything Works Smoothly
Ugly Cry Client/Associate
FIS TA Goes Down
AHT is Under 1 Hour
2 reboots
YOU RAGE QUIT
Client Threatens to Pull Money
Hold Time goes over 3 hours
FIS TA Times Out 3 Times While On A Call
Genesys Microphone Doesn't Work
P&P Gives No Instructions
Close a WFM Task Prematurely
Client Rage Quits
Client Pulls Money
Take 10 calls for the day
2 Team Members Quit
WFM Goes Down
Monitor Goes Out
Hold Time goes over 1 hour
P&P Gives Wrong Instructions
AHT is Under 30 Minutes
Client/ FP Questions "what is going on"
Cannot Log In and Have to Call IT
YOU Quit
Sneaker Support is Unavailable/Has No Idea
Get Swore at Personally
Let me speak to a Manager
We revert back to FTTA/PEGA
(Nuclear Option)
Wait for CSRT is Over 2 Hours