Monitor Goes Out Sneaker Support Is Unavailable/Has No Idea Hold Time Goes Over 2 Hours WFM Goes Down Client Questions "What Is Going On?" Genesys Microphone Doesn't Work You Cannot Get Into Any System All Day Hold Time Over 3 Hours Hold Time Goes Over 1 Hour Everything Works Smoothly Take 10 Calls For The Day Get Swore At Personally Wait For CSRT is Over 2 Hours You Quit AHT Is Under 1 Hour FP Yells Genesys Goes Down P&P Gives Wrong Workflow 3 Password Resets For The Same Program FP Questions "What Is Going On?" FP Pulls Money FP Threatens To Pull Money Ugly Cry Client/Associate Client Pulls Money Client Yells Let Me Speak To A Manager AHT Is Under 30 Minutes P&P Has No Workflow Instructions Close A WFM Task Prematurely Have To Disconnect Due To Profanity Perform More Than 5 Call Backs We Revert Back To FTTA/PEGA (Nuclear Option) Client Rage Quits Cannot Log In And Have To Call IT Client Threatens To Pull Money 2 Team Members Quit FIS TA Goes Down 2 Password Resets For The Same Program 2 Reboots FP Rage Quits Monitor Goes Out Sneaker Support Is Unavailable/Has No Idea Hold Time Goes Over 2 Hours WFM Goes Down Client Questions "What Is Going On?" Genesys Microphone Doesn't Work You Cannot Get Into Any System All Day Hold Time Over 3 Hours Hold Time Goes Over 1 Hour Everything Works Smoothly Take 10 Calls For The Day Get Swore At Personally Wait For CSRT is Over 2 Hours You Quit AHT Is Under 1 Hour FP Yells Genesys Goes Down P&P Gives Wrong Workflow 3 Password Resets For The Same Program FP Questions "What Is Going On?" FP Pulls Money FP Threatens To Pull Money Ugly Cry Client/Associate Client Pulls Money Client Yells Let Me Speak To A Manager AHT Is Under 30 Minutes P&P Has No Workflow Instructions Close A WFM Task Prematurely Have To Disconnect Due To Profanity Perform More Than 5 Call Backs We Revert Back To FTTA/PEGA (Nuclear Option) Client Rage Quits Cannot Log In And Have To Call IT Client Threatens To Pull Money 2 Team Members Quit FIS TA Goes Down 2 Password Resets For The Same Program 2 Reboots FP Rage Quits
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Monitor Goes Out
Sneaker Support Is Unavailable/Has No Idea
Hold Time Goes Over 2 Hours
WFM Goes Down
Client Questions "What Is Going On?"
Genesys Microphone Doesn't Work
You Cannot Get Into Any System All Day
Hold Time Over 3 Hours
Hold Time Goes Over 1 Hour
Everything Works Smoothly
Take 10 Calls For The Day
Get Swore At Personally
Wait For CSRT is Over 2 Hours
You Quit
AHT Is Under 1 Hour
FP Yells
Genesys Goes Down
P&P Gives Wrong Workflow
3 Password Resets For The Same Program
FP Questions "What Is Going On?"
FP Pulls Money
FP Threatens To Pull Money
Ugly Cry Client/Associate
Client Pulls Money
Client Yells
Let Me Speak To A Manager
AHT Is Under 30 Minutes
P&P Has No Workflow Instructions
Close A WFM Task Prematurely
Have To Disconnect Due To Profanity
Perform More Than 5 Call Backs
We Revert Back To FTTA/PEGA (Nuclear Option)
Client Rage Quits
Cannot Log In And Have To Call IT
Client Threatens To Pull Money
2 Team Members Quit
FIS TA Goes Down
2 Password Resets For The Same Program
2 Reboots
FP Rage Quits