Everything Works Smoothly FIS TA Goes Down Client Rage Quits Client Pulls Money Close A WFM Task Prematurely P&P Gives Wrong Workflow Have To Disconnect Due To Profanity Cannot Log In And Have To Call IT Sneaker Support Is Unavailable/Has No Idea FP Questions "What Is Going On?" P&P Has No Workflow Instructions Client Yells Genesys Microphone Doesn't Work Take 10 Calls For The Day FP Yells Genesys Goes Down FP Threatens To Pull Money 2 Password Resets For The Same Program Ugly Cry Client/Associate AHT Is Under 1 Hour You Quit Perform More Than 5 Call Backs 3 Password Resets For The Same Program You Cannot Get Into Any System All Day Hold Time Over 3 Hours AHT Is Under 30 Minutes FP Pulls Money Wait For CSRT is Over 2 Hours Monitor Goes Out FP Rage Quits Hold Time Goes Over 2 Hours Client Threatens To Pull Money 2 Team Members Quit 2 Reboots Get Swore At Personally We Revert Back To FTTA/PEGA (Nuclear Option) Hold Time Goes Over 1 Hour Client Questions "What Is Going On?" WFM Goes Down Let Me Speak To A Manager Everything Works Smoothly FIS TA Goes Down Client Rage Quits Client Pulls Money Close A WFM Task Prematurely P&P Gives Wrong Workflow Have To Disconnect Due To Profanity Cannot Log In And Have To Call IT Sneaker Support Is Unavailable/Has No Idea FP Questions "What Is Going On?" P&P Has No Workflow Instructions Client Yells Genesys Microphone Doesn't Work Take 10 Calls For The Day FP Yells Genesys Goes Down FP Threatens To Pull Money 2 Password Resets For The Same Program Ugly Cry Client/Associate AHT Is Under 1 Hour You Quit Perform More Than 5 Call Backs 3 Password Resets For The Same Program You Cannot Get Into Any System All Day Hold Time Over 3 Hours AHT Is Under 30 Minutes FP Pulls Money Wait For CSRT is Over 2 Hours Monitor Goes Out FP Rage Quits Hold Time Goes Over 2 Hours Client Threatens To Pull Money 2 Team Members Quit 2 Reboots Get Swore At Personally We Revert Back To FTTA/PEGA (Nuclear Option) Hold Time Goes Over 1 Hour Client Questions "What Is Going On?" WFM Goes Down Let Me Speak To A Manager
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Everything Works Smoothly
FIS TA Goes Down
Client Rage Quits
Client Pulls Money
Close A WFM Task Prematurely
P&P Gives Wrong Workflow
Have To Disconnect Due To Profanity
Cannot Log In And Have To Call IT
Sneaker Support Is Unavailable/Has No Idea
FP Questions "What Is Going On?"
P&P Has No Workflow Instructions
Client Yells
Genesys Microphone Doesn't Work
Take 10 Calls For The Day
FP Yells
Genesys Goes Down
FP Threatens To Pull Money
2 Password Resets For The Same Program
Ugly Cry Client/Associate
AHT Is Under 1 Hour
You Quit
Perform More Than 5 Call Backs
3 Password Resets For The Same Program
You Cannot Get Into Any System All Day
Hold Time Over 3 Hours
AHT Is Under 30 Minutes
FP Pulls Money
Wait For CSRT is Over 2 Hours
Monitor Goes Out
FP Rage Quits
Hold Time Goes Over 2 Hours
Client Threatens To Pull Money
2 Team Members Quit
2 Reboots
Get Swore At Personally
We Revert Back To FTTA/PEGA (Nuclear Option)
Hold Time Goes Over 1 Hour
Client Questions "What Is Going On?"
WFM Goes Down
Let Me Speak To A Manager