Client Rage Quits Perform More Than 5 Call Backs 2 Reboots Everything Works Smoothly Hold Time Over 3 Hours AHT Is Under 1 Hour FP Rage Quits FP Threatens To Pull Money 2 Password Resets For The Same Program We Revert Back To FTTA/PEGA (Nuclear Option) Monitor Goes Out You Quit 2 Team Members Quit Genesys Goes Down Close A WFM Task Prematurely Client Yells FIS TA Goes Down Client Questions "What Is Going On?" Have To Disconnect Due To Profanity Client Threatens To Pull Money Cannot Log In And Have To Call IT FP Questions "What Is Going On?" FP Yells P&P Has No Workflow Instructions Take 10 Calls For The Day Let Me Speak To A Manager Ugly Cry Client/Associate Client Pulls Money Genesys Microphone Doesn't Work 3 Password Resets For The Same Program Sneaker Support Is Unavailable/Has No Idea FP Pulls Money Hold Time Goes Over 2 Hours P&P Gives Wrong Workflow Hold Time Goes Over 1 Hour AHT Is Under 30 Minutes WFM Goes Down Wait For CSRT is Over 2 Hours You Cannot Get Into Any System All Day Get Swore At Personally Client Rage Quits Perform More Than 5 Call Backs 2 Reboots Everything Works Smoothly Hold Time Over 3 Hours AHT Is Under 1 Hour FP Rage Quits FP Threatens To Pull Money 2 Password Resets For The Same Program We Revert Back To FTTA/PEGA (Nuclear Option) Monitor Goes Out You Quit 2 Team Members Quit Genesys Goes Down Close A WFM Task Prematurely Client Yells FIS TA Goes Down Client Questions "What Is Going On?" Have To Disconnect Due To Profanity Client Threatens To Pull Money Cannot Log In And Have To Call IT FP Questions "What Is Going On?" FP Yells P&P Has No Workflow Instructions Take 10 Calls For The Day Let Me Speak To A Manager Ugly Cry Client/Associate Client Pulls Money Genesys Microphone Doesn't Work 3 Password Resets For The Same Program Sneaker Support Is Unavailable/Has No Idea FP Pulls Money Hold Time Goes Over 2 Hours P&P Gives Wrong Workflow Hold Time Goes Over 1 Hour AHT Is Under 30 Minutes WFM Goes Down Wait For CSRT is Over 2 Hours You Cannot Get Into Any System All Day Get Swore At Personally
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Client Rage Quits
Perform More Than 5 Call Backs
2 Reboots
Everything Works Smoothly
Hold Time Over 3 Hours
AHT Is Under 1 Hour
FP Rage Quits
FP Threatens To Pull Money
2 Password Resets For The Same Program
We Revert Back To FTTA/PEGA (Nuclear Option)
Monitor Goes Out
You Quit
2 Team Members Quit
Genesys Goes Down
Close A WFM Task Prematurely
Client Yells
FIS TA Goes Down
Client Questions "What Is Going On?"
Have To Disconnect Due To Profanity
Client Threatens To Pull Money
Cannot Log In And Have To Call IT
FP Questions "What Is Going On?"
FP Yells
P&P Has No Workflow Instructions
Take 10 Calls For The Day
Let Me Speak To A Manager
Ugly Cry Client/Associate
Client Pulls Money
Genesys Microphone Doesn't Work
3 Password Resets For The Same Program
Sneaker Support Is Unavailable/Has No Idea
FP Pulls Money
Hold Time Goes Over 2 Hours
P&P Gives Wrong Workflow
Hold Time Goes Over 1 Hour
AHT Is Under 30 Minutes
WFM Goes Down
Wait For CSRT is Over 2 Hours
You Cannot Get Into Any System All Day
Get Swore At Personally