Ask if there was anything else you could help with Dealt with an irate customer Used Teams for CC questions Treated a CSR with respect Said My Pleasure Today Started a freight claim Had a strange call request Took over 50 calls yesterday Participated in a team building exercise Customer gave me a compliment Maintained a good voice level Said Thank you to a customer Helped a fellow CSR Complimen- ted a fellow CSR Addressed my leads Put notes on an Invoice Had a one call resolution Addressed a major concern w/ customer Went above and beyond for a customer I said Good Morning today Stayed professional for entire shift Used a customers name on call Finished my emails yesterday Took care of follows ups Ask if there was anything else you could help with Dealt with an irate customer Used Teams for CC questions Treated a CSR with respect Said My Pleasure Today Started a freight claim Had a strange call request Took over 50 calls yesterday Participated in a team building exercise Customer gave me a compliment Maintained a good voice level Said Thank you to a customer Helped a fellow CSR Complimen- ted a fellow CSR Addressed my leads Put notes on an Invoice Had a one call resolution Addressed a major concern w/ customer Went above and beyond for a customer I said Good Morning today Stayed professional for entire shift Used a customers name on call Finished my emails yesterday Took care of follows ups
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
O-Ask if there was anything else you could help with
O-Dealt with an irate customer
O-Used Teams for CC questions
B-Treated a CSR with respect
I-Said My Pleasure Today
N-Started a freight claim
G-Had a strange call request
I-Took over 50 calls yesterday
B-Participated in a team building exercise
G-Customer gave me a compliment
N-Maintained a good voice level
O-Said Thank you to a customer
I-Helped a fellow CSR
B-Complimen-ted a fellow CSR
B-Addressed my leads
G-Put notes on an Invoice
G-Had a one call resolution
N-Addressed a major concern w/ customer
I-Went above and beyond for a customer
B-I said Good Morning today
I-Stayed professional for entire shift
G-Used a customers name on call
O-Finished my emails yesterday
N-Took care of follows ups