Addressed my leads Took over 50 calls yesterday Complimen- ted a fellow CSR Ask if there was anything else you could help with Had a one call resolution Said Thank you to a customer Dealt with an irate customer Stayed professional for entire shift Customer gave me a compliment Had a strange call request Started a freight claim Went above and beyond for a customer Addressed a major concern w/ customer Finished my emails yesterday Helped a fellow CSR I said Good Morning today Put notes on an Invoice Maintained a good voice level Used a customers name on call Said My Pleasure Today Took care of follows ups Participated in a team building exercise Treated a CSR with respect Used Teams for CC questions Addressed my leads Took over 50 calls yesterday Complimen- ted a fellow CSR Ask if there was anything else you could help with Had a one call resolution Said Thank you to a customer Dealt with an irate customer Stayed professional for entire shift Customer gave me a compliment Had a strange call request Started a freight claim Went above and beyond for a customer Addressed a major concern w/ customer Finished my emails yesterday Helped a fellow CSR I said Good Morning today Put notes on an Invoice Maintained a good voice level Used a customers name on call Said My Pleasure Today Took care of follows ups Participated in a team building exercise Treated a CSR with respect Used Teams for CC questions
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
B-Addressed my leads
I-Took over 50 calls yesterday
B-Complimen-ted a fellow CSR
O-Ask if there was anything else you could help with
G-Had a one call resolution
O-Said Thank you to a customer
O-Dealt with an irate customer
I-Stayed professional for entire shift
G-Customer gave me a compliment
G-Had a strange call request
N-Started a freight claim
I-Went above and beyond for a customer
N-Addressed a major concern w/ customer
O-Finished my emails yesterday
I-Helped a fellow CSR
B-I said Good Morning today
G-Put notes on an Invoice
N-Maintained a good voice level
G-Used a customers name on call
I-Said My Pleasure Today
N-Took care of follows ups
B-Participated in a team building exercise
B-Treated a CSR with respect
O-Used Teams for CC questions