Had aone callresolutionComplimen-ted a fellowCSRMaintaineda goodvoice levelUsed acustomersname oncallHad astrangecallrequestTook careof followsupsFinishedmyemailsyesterdayI saidGoodMorningtodayTreated aCSR withrespectStarteda freightclaimStayedprofessionalfor entireshiftUsedTeams forCCquestionsAsk if therewas anythingelse youcould helpwithPut noteson anInvoiceCustomergave me acomplimentParticipatedin a teambuildingexerciseHelpeda fellowCSRSaid MyPleasureTodaySaidThankyou to acustomerAddresseda majorconcern w/customerAddressedmy leadsTook over50 callsyesterdayDealt withan iratecustomerWentabove andbeyond fora customerHad aone callresolutionComplimen-ted a fellowCSRMaintaineda goodvoice levelUsed acustomersname oncallHad astrangecallrequestTook careof followsupsFinishedmyemailsyesterdayI saidGoodMorningtodayTreated aCSR withrespectStarteda freightclaimStayedprofessionalfor entireshiftUsedTeams forCCquestionsAsk if therewas anythingelse youcould helpwithPut noteson anInvoiceCustomergave me acomplimentParticipatedin a teambuildingexerciseHelpeda fellowCSRSaid MyPleasureTodaySaidThankyou to acustomerAddresseda majorconcern w/customerAddressedmy leadsTook over50 callsyesterdayDealt withan iratecustomerWentabove andbeyond fora customer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
G
5
G
6
N
7
O
8
B
9
B
10
N
11
I
12
O
13
O
14
G
15
G
16
B
17
I
18
I
19
O
20
N
21
B
22
I
23
O
24
I
  1. G-Had a one call resolution
  2. B-Complimen-ted a fellow CSR
  3. N-Maintained a good voice level
  4. G-Used a customers name on call
  5. G-Had a strange call request
  6. N-Took care of follows ups
  7. O-Finished my emails yesterday
  8. B-I said Good Morning today
  9. B-Treated a CSR with respect
  10. N-Started a freight claim
  11. I-Stayed professional for entire shift
  12. O-Used Teams for CC questions
  13. O-Ask if there was anything else you could help with
  14. G-Put notes on an Invoice
  15. G-Customer gave me a compliment
  16. B-Participated in a team building exercise
  17. I-Helped a fellow CSR
  18. I-Said My Pleasure Today
  19. O-Said Thank you to a customer
  20. N-Addressed a major concern w/ customer
  21. B-Addressed my leads
  22. I-Took over 50 calls yesterday
  23. O-Dealt with an irate customer
  24. I-Went above and beyond for a customer