SuccessfullySell 3 StepVerbenaRoutineEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email SuccessfullySell a 3 StepLavenderRoutineLog 95%+of CallsReceivedShare anAlmondTrue StorySuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilSuccessfullyshare asuggestion fora DiscontinuedProductClearexplanation forWhippedFormula vs.Original FormulaHand CreamShare aLavenderTrue Storywith a GuestSuccessfullyused Who,Who, YouMethodEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeShare aVerbenaTrue Storywith a GuestEscalatea Momentof DelightSell 3AlmondShimmerOilsAnswer 95%of emails in<24 hours forChallengeDurationUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Cross Sella SummerSale SKU Sent 20HandwryttenNote CardsEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailUse SHPMethod forFragranceConsultationShare a beautytip about one ofour skincareranges viaphone & emailAnswer95%+ ofCallsReceived in0:30SuccessfullySell 3 StepVerbenaRoutineEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email SuccessfullySell a 3 StepLavenderRoutineLog 95%+of CallsReceivedShare anAlmondTrue StorySuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilSuccessfullyshare asuggestion fora DiscontinuedProductClearexplanation forWhippedFormula vs.Original FormulaHand CreamShare aLavenderTrue Storywith a GuestSuccessfullyused Who,Who, YouMethodEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeShare aVerbenaTrue Storywith a GuestEscalatea Momentof DelightSell 3AlmondShimmerOilsAnswer 95%of emails in<24 hours forChallengeDurationUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Cross Sella SummerSale SKU Sent 20HandwryttenNote CardsEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailUse SHPMethod forFragranceConsultationShare a beautytip about one ofour skincareranges viaphone & emailAnswer95%+ ofCallsReceived in0:30

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully Sell 3 Step Verbena Routine
  2. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  3. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  4. Successfully Sell a 3 Step Lavender Routine
  5. Log 95%+ of Calls Received
  6. Share an Almond True Story
  7. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  8. Successfully share a suggestion for a Discontinued Product
  9. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  10. Share a Lavender True Story with a Guest
  11. Successfully used Who, Who, You Method
  12. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  13. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  14. Share a Verbena True Story with a Guest
  15. Escalate a Moment of Delight
  16. Sell 3 Almond Shimmer Oils
  17. Answer 95% of emails in <24 hours for Challenge Duration
  18. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  19. Cross Sell a Summer Sale SKU
  20. Sent 20 Handwrytten Note Cards
  21. Educate a client about our Most Loved Almond Shower Oil via Phone or Email
  22. Use SHP Method for Fragrance Consultation
  23. Share a beauty tip about one of our skincare ranges via phone & email
  24. Answer 95%+ of Calls Received in 0:30