Successfullyshare asuggestion fora DiscontinuedProductUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance SuccessfullySell a 3 StepLavenderRoutineAnswer 95%of emails in<24 hours forChallengeDurationEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilSent 20HandwryttenNote CardsUse SHPMethod forFragranceConsultationClearexplanation forWhippedFormula vs.Original FormulaHand CreamShare a beautytip about one ofour skincareranges viaphone & emailEscalatea Momentof DelightSuccessfullySell 3 StepVerbenaRoutineSuccessfullyused Who,Who, YouMethodLog 95%+of CallsReceivedEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeShare aVerbenaTrue Storywith a GuestEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeAnswer95%+ ofCallsReceived in0:30Cross Sella SummerSale SKU Sell 3AlmondShimmerOilsShare aLavenderTrue Storywith a GuestShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Ensure that youreiterateSummer SaleSKUs are FinalSale beforewrapupShare anAlmondTrue StorySuccessfullyshare asuggestion fora DiscontinuedProductUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance SuccessfullySell a 3 StepLavenderRoutineAnswer 95%of emails in<24 hours forChallengeDurationEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilSent 20HandwryttenNote CardsUse SHPMethod forFragranceConsultationClearexplanation forWhippedFormula vs.Original FormulaHand CreamShare a beautytip about one ofour skincareranges viaphone & emailEscalatea Momentof DelightSuccessfullySell 3 StepVerbenaRoutineSuccessfullyused Who,Who, YouMethodLog 95%+of CallsReceivedEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeShare aVerbenaTrue Storywith a GuestEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeAnswer95%+ ofCallsReceived in0:30Cross Sella SummerSale SKU Sell 3AlmondShimmerOilsShare aLavenderTrue Storywith a GuestShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Ensure that youreiterateSummer SaleSKUs are FinalSale beforewrapupShare anAlmondTrue Story

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully share a suggestion for a Discontinued Product
  2. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  3. Successfully Sell a 3 Step Lavender Routine
  4. Answer 95% of emails in <24 hours for Challenge Duration
  5. Educate a client about our Most Loved Almond Shower Oil via Phone or Email
  6. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  7. Sent 20 Handwrytten Note Cards
  8. Use SHP Method for Fragrance Consultation
  9. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  10. Share a beauty tip about one of our skincare ranges via phone & email
  11. Escalate a Moment of Delight
  12. Successfully Sell 3 Step Verbena Routine
  13. Successfully used Who, Who, You Method
  14. Log 95%+ of Calls Received
  15. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  16. Share a Verbena True Story with a Guest
  17. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  18. Answer 95%+ of Calls Received in 0:30
  19. Cross Sell a Summer Sale SKU
  20. Sell 3 Almond Shimmer Oils
  21. Share a Lavender True Story with a Guest
  22. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  23. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  24. Share an Almond True Story