Sell 3AlmondShimmerOilsCross Sella SummerSale SKU Share a beautytip about one ofour skincareranges viaphone & emailEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeLog 95%+of CallsReceivedEscalatea Momentof DelightUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Clearexplanation forWhippedFormula vs.Original FormulaHand CreamShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Use SHPMethod forFragranceConsultationEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupSuccessfullyused Who,Who, YouMethodSuccessfullyshare asuggestion fora DiscontinuedProductSent 20HandwryttenNote CardsEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeShare anAlmondTrue StorySuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilShare aVerbenaTrue Storywith a GuestEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailShare aLavenderTrue Storywith a GuestAnswer95%+ ofCallsReceived in0:30SuccessfullySell a 3 StepLavenderRoutineSuccessfullySell 3 StepVerbenaRoutineAnswer 95%of emails in<24 hours forChallengeDurationSell 3AlmondShimmerOilsCross Sella SummerSale SKU Share a beautytip about one ofour skincareranges viaphone & emailEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeLog 95%+of CallsReceivedEscalatea Momentof DelightUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Clearexplanation forWhippedFormula vs.Original FormulaHand CreamShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Use SHPMethod forFragranceConsultationEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupSuccessfullyused Who,Who, YouMethodSuccessfullyshare asuggestion fora DiscontinuedProductSent 20HandwryttenNote CardsEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeShare anAlmondTrue StorySuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilShare aVerbenaTrue Storywith a GuestEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailShare aLavenderTrue Storywith a GuestAnswer95%+ ofCallsReceived in0:30SuccessfullySell a 3 StepLavenderRoutineSuccessfullySell 3 StepVerbenaRoutineAnswer 95%of emails in<24 hours forChallengeDuration

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sell 3 Almond Shimmer Oils
  2. Cross Sell a Summer Sale SKU
  3. Share a beauty tip about one of our skincare ranges via phone & email
  4. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  5. Log 95%+ of Calls Received
  6. Escalate a Moment of Delight
  7. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  8. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  9. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  10. Use SHP Method for Fragrance Consultation
  11. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  12. Successfully used Who, Who, You Method
  13. Successfully share a suggestion for a Discontinued Product
  14. Sent 20 Handwrytten Note Cards
  15. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  16. Share an Almond True Story
  17. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  18. Share a Verbena True Story with a Guest
  19. Educate a client about our Most Loved Almond Shower Oil via Phone or Email
  20. Share a Lavender True Story with a Guest
  21. Answer 95%+ of Calls Received in 0:30
  22. Successfully Sell a 3 Step Lavender Routine
  23. Successfully Sell 3 Step Verbena Routine
  24. Answer 95% of emails in <24 hours for Challenge Duration