Clearexplanation forWhippedFormula vs.Original FormulaHand CreamSuccessfullyshare asuggestion fora DiscontinuedProductShare a beautytip about one ofour skincareranges viaphone & emailEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailSuccessfullySell 3 StepVerbenaRoutineAnswer95%+ ofCallsReceived in0:30Log 95%+of CallsReceivedSuccessfullyused Who,Who, YouMethodEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeShare aVerbenaTrue Storywith a GuestShare anAlmondTrue StoryCross Sella SummerSale SKU Escalatea Momentof DelightSent 20HandwryttenNote CardsUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Share a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Successfullyexplain AlmondSupple Oil v.AlmondShimmer OilSell 3AlmondShimmerOilsEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupSuccessfullySell a 3 StepLavenderRoutineAnswer 95%of emails in<24 hours forChallengeDurationUse SHPMethod forFragranceConsultationShare aLavenderTrue Storywith a GuestClearexplanation forWhippedFormula vs.Original FormulaHand CreamSuccessfullyshare asuggestion fora DiscontinuedProductShare a beautytip about one ofour skincareranges viaphone & emailEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailSuccessfullySell 3 StepVerbenaRoutineAnswer95%+ ofCallsReceived in0:30Log 95%+of CallsReceivedSuccessfullyused Who,Who, YouMethodEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeShare aVerbenaTrue Storywith a GuestShare anAlmondTrue StoryCross Sella SummerSale SKU Escalatea Momentof DelightSent 20HandwryttenNote CardsUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Share a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Successfullyexplain AlmondSupple Oil v.AlmondShimmer OilSell 3AlmondShimmerOilsEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupSuccessfullySell a 3 StepLavenderRoutineAnswer 95%of emails in<24 hours forChallengeDurationUse SHPMethod forFragranceConsultationShare aLavenderTrue Storywith a Guest

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  2. Successfully share a suggestion for a Discontinued Product
  3. Share a beauty tip about one of our skincare ranges via phone & email
  4. Educate a client about our Most Loved Almond Shower Oil via Phone or Email
  5. Successfully Sell 3 Step Verbena Routine
  6. Answer 95%+ of Calls Received in 0:30
  7. Log 95%+ of Calls Received
  8. Successfully used Who, Who, You Method
  9. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  10. Share a Verbena True Story with a Guest
  11. Share an Almond True Story
  12. Cross Sell a Summer Sale SKU
  13. Escalate a Moment of Delight
  14. Sent 20 Handwrytten Note Cards
  15. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  16. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  17. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  18. Sell 3 Almond Shimmer Oils
  19. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  20. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  21. Successfully Sell a 3 Step Lavender Routine
  22. Answer 95% of emails in <24 hours for Challenge Duration
  23. Use SHP Method for Fragrance Consultation
  24. Share a Lavender True Story with a Guest