Use SHPMethod forFragranceConsultationShare a beautytip about one ofour skincareranges viaphone & emailSuccessfullyshare asuggestion fora DiscontinuedProductUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeSell 3AlmondShimmerOilsAnswer95%+ ofCallsReceived in0:30Answer 95%of emails in<24 hours forChallengeDurationCross Sella SummerSale SKU SuccessfullySell 3 StepVerbenaRoutineSent 20HandwryttenNote CardsEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilSuccessfullySell a 3 StepLavenderRoutineLog 95%+of CallsReceivedShare aLavenderTrue Storywith a GuestShare aVerbenaTrue Storywith a GuestEscalatea Momentof DelightShare anAlmondTrue StoryClearexplanation forWhippedFormula vs.Original FormulaHand CreamSuccessfullyused Who,Who, YouMethodEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailUse SHPMethod forFragranceConsultationShare a beautytip about one ofour skincareranges viaphone & emailSuccessfullyshare asuggestion fora DiscontinuedProductUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeSell 3AlmondShimmerOilsAnswer95%+ ofCallsReceived in0:30Answer 95%of emails in<24 hours forChallengeDurationCross Sella SummerSale SKU SuccessfullySell 3 StepVerbenaRoutineSent 20HandwryttenNote CardsEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilSuccessfullySell a 3 StepLavenderRoutineLog 95%+of CallsReceivedShare aLavenderTrue Storywith a GuestShare aVerbenaTrue Storywith a GuestEscalatea Momentof DelightShare anAlmondTrue StoryClearexplanation forWhippedFormula vs.Original FormulaHand CreamSuccessfullyused Who,Who, YouMethodEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor Email

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use SHP Method for Fragrance Consultation
  2. Share a beauty tip about one of our skincare ranges via phone & email
  3. Successfully share a suggestion for a Discontinued Product
  4. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  5. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  6. Sell 3 Almond Shimmer Oils
  7. Answer 95%+ of Calls Received in 0:30
  8. Answer 95% of emails in <24 hours for Challenge Duration
  9. Cross Sell a Summer Sale SKU
  10. Successfully Sell 3 Step Verbena Routine
  11. Sent 20 Handwrytten Note Cards
  12. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  13. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  14. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  15. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  16. Successfully Sell a 3 Step Lavender Routine
  17. Log 95%+ of Calls Received
  18. Share a Lavender True Story with a Guest
  19. Share a Verbena True Story with a Guest
  20. Escalate a Moment of Delight
  21. Share an Almond True Story
  22. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  23. Successfully used Who, Who, You Method
  24. Educate a client about our Most Loved Almond Shower Oil via Phone or Email