SuccessfullySell 3 StepVerbenaRoutineEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeSuccessfullyused Who,Who, YouMethodShare anAlmondTrue StoryUse SHPMethod forFragranceConsultationSuccessfullySell a 3 StepLavenderRoutineShare aVerbenaTrue Storywith a GuestAnswer 95%of emails in<24 hours forChallengeDurationLog 95%+of CallsReceivedUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Cross Sella SummerSale SKU Successfullyexplain AlmondSupple Oil v.AlmondShimmer OilEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeAnswer95%+ ofCallsReceived in0:30Share aLavenderTrue Storywith a GuestEscalatea Momentof DelightSent 20HandwryttenNote CardsSuccessfullyshare asuggestion fora DiscontinuedProductSell 3AlmondShimmerOilsClearexplanation forWhippedFormula vs.Original FormulaHand CreamEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupShare a beautytip about one ofour skincareranges viaphone & emailShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Educate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailSuccessfullySell 3 StepVerbenaRoutineEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeSuccessfullyused Who,Who, YouMethodShare anAlmondTrue StoryUse SHPMethod forFragranceConsultationSuccessfullySell a 3 StepLavenderRoutineShare aVerbenaTrue Storywith a GuestAnswer 95%of emails in<24 hours forChallengeDurationLog 95%+of CallsReceivedUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Cross Sella SummerSale SKU Successfullyexplain AlmondSupple Oil v.AlmondShimmer OilEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeAnswer95%+ ofCallsReceived in0:30Share aLavenderTrue Storywith a GuestEscalatea Momentof DelightSent 20HandwryttenNote CardsSuccessfullyshare asuggestion fora DiscontinuedProductSell 3AlmondShimmerOilsClearexplanation forWhippedFormula vs.Original FormulaHand CreamEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupShare a beautytip about one ofour skincareranges viaphone & emailShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Educate aclient about ourMost LovedAlmond ShowerOil via Phoneor Email

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully Sell 3 Step Verbena Routine
  2. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  3. Successfully used Who, Who, You Method
  4. Share an Almond True Story
  5. Use SHP Method for Fragrance Consultation
  6. Successfully Sell a 3 Step Lavender Routine
  7. Share a Verbena True Story with a Guest
  8. Answer 95% of emails in <24 hours for Challenge Duration
  9. Log 95%+ of Calls Received
  10. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  11. Cross Sell a Summer Sale SKU
  12. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  13. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  14. Answer 95%+ of Calls Received in 0:30
  15. Share a Lavender True Story with a Guest
  16. Escalate a Moment of Delight
  17. Sent 20 Handwrytten Note Cards
  18. Successfully share a suggestion for a Discontinued Product
  19. Sell 3 Almond Shimmer Oils
  20. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  21. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  22. Share a beauty tip about one of our skincare ranges via phone & email
  23. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  24. Educate a client about our Most Loved Almond Shower Oil via Phone or Email