Answer95%+ ofCallsReceived in0:30Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupUse SHPMethod forFragranceConsultationSuccessfullyused Who,Who, YouMethodClearexplanation forWhippedFormula vs.Original FormulaHand CreamShare anAlmondTrue StoryLog 95%+of CallsReceivedSuccessfullySell 3 StepVerbenaRoutineSell 3AlmondShimmerOilsSuccessfullySell a 3 StepLavenderRoutineShare a beautytip about one ofour skincareranges viaphone & emailEscalatea Momentof DelightSent 20HandwryttenNote CardsEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailCross Sella SummerSale SKU Use theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Share aVerbenaTrue Storywith a GuestSuccessfullyshare asuggestion fora DiscontinuedProductShare aLavenderTrue Storywith a GuestAnswer 95%of emails in<24 hours forChallengeDurationAnswer95%+ ofCallsReceived in0:30Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupUse SHPMethod forFragranceConsultationSuccessfullyused Who,Who, YouMethodClearexplanation forWhippedFormula vs.Original FormulaHand CreamShare anAlmondTrue StoryLog 95%+of CallsReceivedSuccessfullySell 3 StepVerbenaRoutineSell 3AlmondShimmerOilsSuccessfullySell a 3 StepLavenderRoutineShare a beautytip about one ofour skincareranges viaphone & emailEscalatea Momentof DelightSent 20HandwryttenNote CardsEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailCross Sella SummerSale SKU Use theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Share aVerbenaTrue Storywith a GuestSuccessfullyshare asuggestion fora DiscontinuedProductShare aLavenderTrue Storywith a GuestAnswer 95%of emails in<24 hours forChallengeDuration

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer 95%+ of Calls Received in 0:30
  2. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  3. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  4. Use SHP Method for Fragrance Consultation
  5. Successfully used Who, Who, You Method
  6. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  7. Share an Almond True Story
  8. Log 95%+ of Calls Received
  9. Successfully Sell 3 Step Verbena Routine
  10. Sell 3 Almond Shimmer Oils
  11. Successfully Sell a 3 Step Lavender Routine
  12. Share a beauty tip about one of our skincare ranges via phone & email
  13. Escalate a Moment of Delight
  14. Sent 20 Handwrytten Note Cards
  15. Educate a client about our Most Loved Almond Shower Oil via Phone or Email
  16. Cross Sell a Summer Sale SKU
  17. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  18. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  19. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  20. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  21. Share a Verbena True Story with a Guest
  22. Successfully share a suggestion for a Discontinued Product
  23. Share a Lavender True Story with a Guest
  24. Answer 95% of emails in <24 hours for Challenge Duration