Educate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailCross Sella SummerSale SKU Escalatea Momentof DelightSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilShare aVerbenaTrue Storywith a GuestAnswer95%+ ofCallsReceived in0:30Share anAlmondTrue StorySuccessfullySell a 3 StepLavenderRoutineLog 95%+of CallsReceivedUse SHPMethod forFragranceConsultationShare a beautytip about one ofour skincareranges viaphone & emailShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeSuccessfullyused Who,Who, YouMethodUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Sent 20HandwryttenNote CardsSell 3AlmondShimmerOilsEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeClearexplanation forWhippedFormula vs.Original FormulaHand CreamSuccessfullyshare asuggestion fora DiscontinuedProductShare aLavenderTrue Storywith a GuestSuccessfullySell 3 StepVerbenaRoutineEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupAnswer 95%of emails in<24 hours forChallengeDurationEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailCross Sella SummerSale SKU Escalatea Momentof DelightSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilShare aVerbenaTrue Storywith a GuestAnswer95%+ ofCallsReceived in0:30Share anAlmondTrue StorySuccessfullySell a 3 StepLavenderRoutineLog 95%+of CallsReceivedUse SHPMethod forFragranceConsultationShare a beautytip about one ofour skincareranges viaphone & emailShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Educate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeSuccessfullyused Who,Who, YouMethodUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Sent 20HandwryttenNote CardsSell 3AlmondShimmerOilsEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeClearexplanation forWhippedFormula vs.Original FormulaHand CreamSuccessfullyshare asuggestion fora DiscontinuedProductShare aLavenderTrue Storywith a GuestSuccessfullySell 3 StepVerbenaRoutineEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupAnswer 95%of emails in<24 hours forChallengeDuration

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Educate a client about our Most Loved Almond Shower Oil via Phone or Email
  2. Cross Sell a Summer Sale SKU
  3. Escalate a Moment of Delight
  4. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  5. Share a Verbena True Story with a Guest
  6. Answer 95%+ of Calls Received in 0:30
  7. Share an Almond True Story
  8. Successfully Sell a 3 Step Lavender Routine
  9. Log 95%+ of Calls Received
  10. Use SHP Method for Fragrance Consultation
  11. Share a beauty tip about one of our skincare ranges via phone & email
  12. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  13. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  14. Successfully used Who, Who, You Method
  15. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  16. Sent 20 Handwrytten Note Cards
  17. Sell 3 Almond Shimmer Oils
  18. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  19. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  20. Successfully share a suggestion for a Discontinued Product
  21. Share a Lavender True Story with a Guest
  22. Successfully Sell 3 Step Verbena Routine
  23. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  24. Answer 95% of emails in <24 hours for Challenge Duration