Answer95%+ ofCallsReceived in0:30Share anAlmondTrue StoryEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Share aLavenderTrue Storywith a GuestUse SHPMethod forFragranceConsultationEscalatea Momentof DelightShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Share aVerbenaTrue Storywith a GuestShare a beautytip about one ofour skincareranges viaphone & emailCross Sella SummerSale SKU Successfullyexplain AlmondSupple Oil v.AlmondShimmer OilSuccessfullySell a 3 StepLavenderRoutineSuccessfullyshare asuggestion fora DiscontinuedProductSuccessfullyused Who,Who, YouMethodSell 3AlmondShimmerOilsEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupAnswer 95%of emails in<24 hours forChallengeDurationEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailSent 20HandwryttenNote CardsEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeSuccessfullySell 3 StepVerbenaRoutineClearexplanation forWhippedFormula vs.Original FormulaHand CreamLog 95%+of CallsReceivedAnswer95%+ ofCallsReceived in0:30Share anAlmondTrue StoryEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Share aLavenderTrue Storywith a GuestUse SHPMethod forFragranceConsultationEscalatea Momentof DelightShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Share aVerbenaTrue Storywith a GuestShare a beautytip about one ofour skincareranges viaphone & emailCross Sella SummerSale SKU Successfullyexplain AlmondSupple Oil v.AlmondShimmer OilSuccessfullySell a 3 StepLavenderRoutineSuccessfullyshare asuggestion fora DiscontinuedProductSuccessfullyused Who,Who, YouMethodSell 3AlmondShimmerOilsEnsure that youreiterateSummer SaleSKUs are FinalSale beforewrapupAnswer 95%of emails in<24 hours forChallengeDurationEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailSent 20HandwryttenNote CardsEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeSuccessfullySell 3 StepVerbenaRoutineClearexplanation forWhippedFormula vs.Original FormulaHand CreamLog 95%+of CallsReceived

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer 95%+ of Calls Received in 0:30
  2. Share an Almond True Story
  3. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  4. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  5. Share a Lavender True Story with a Guest
  6. Use SHP Method for Fragrance Consultation
  7. Escalate a Moment of Delight
  8. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  9. Share a Verbena True Story with a Guest
  10. Share a beauty tip about one of our skincare ranges via phone & email
  11. Cross Sell a Summer Sale SKU
  12. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  13. Successfully Sell a 3 Step Lavender Routine
  14. Successfully share a suggestion for a Discontinued Product
  15. Successfully used Who, Who, You Method
  16. Sell 3 Almond Shimmer Oils
  17. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  18. Answer 95% of emails in <24 hours for Challenge Duration
  19. Educate a client about our Most Loved Almond Shower Oil via Phone or Email
  20. Sent 20 Handwrytten Note Cards
  21. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  22. Successfully Sell 3 Step Verbena Routine
  23. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  24. Log 95%+ of Calls Received