Share a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Ensure that youreiterateSummer SaleSKUs are FinalSale beforewrapupEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeLog 95%+of CallsReceivedCross Sella SummerSale SKU Sent 20HandwryttenNote CardsSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilSuccessfullyused Who,Who, YouMethodAnswer 95%of emails in<24 hours forChallengeDurationEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeClearexplanation forWhippedFormula vs.Original FormulaHand CreamShare a beautytip about one ofour skincareranges viaphone & emailShare anAlmondTrue StoryUse SHPMethod forFragranceConsultationShare aLavenderTrue Storywith a GuestSuccessfullySell 3 StepVerbenaRoutineShare aVerbenaTrue Storywith a GuestAnswer95%+ ofCallsReceived in0:30Sell 3AlmondShimmerOilsUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Escalatea Momentof DelightSuccessfullySell a 3 StepLavenderRoutineSuccessfullyshare asuggestion fora DiscontinuedProductEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor EmailShare a personalBest Practiceabout one of ourBodycareRanges viaPhone & Email Ensure that youreiterateSummer SaleSKUs are FinalSale beforewrapupEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theLavender rangeLog 95%+of CallsReceivedCross Sella SummerSale SKU Sent 20HandwryttenNote CardsSuccessfullyexplain AlmondSupple Oil v.AlmondShimmer OilSuccessfullyused Who,Who, YouMethodAnswer 95%of emails in<24 hours forChallengeDurationEducate a client ofL’Occitane’scommitment toSupportingProducers &Biodiversityaccording to theVerbena rangeClearexplanation forWhippedFormula vs.Original FormulaHand CreamShare a beautytip about one ofour skincareranges viaphone & emailShare anAlmondTrue StoryUse SHPMethod forFragranceConsultationShare aLavenderTrue Storywith a GuestSuccessfullySell 3 StepVerbenaRoutineShare aVerbenaTrue Storywith a GuestAnswer95%+ ofCallsReceived in0:30Sell 3AlmondShimmerOilsUse theFragrance Ruleof 3 to Crosssell or Upsell aFragrance Escalatea Momentof DelightSuccessfullySell a 3 StepLavenderRoutineSuccessfullyshare asuggestion fora DiscontinuedProductEducate aclient about ourMost LovedAlmond ShowerOil via Phoneor Email

Verbena and Lavender Campaign - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a personal Best Practice about one of our Bodycare Ranges via Phone & Email
  2. Ensure that you reiterate Summer Sale SKUs are Final Sale before wrapup
  3. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Lavender range
  4. Log 95%+ of Calls Received
  5. Cross Sell a Summer Sale SKU
  6. Sent 20 Handwrytten Note Cards
  7. Successfully explain Almond Supple Oil v. Almond Shimmer Oil
  8. Successfully used Who, Who, You Method
  9. Answer 95% of emails in <24 hours for Challenge Duration
  10. Educate a client of L’Occitane’s commitment to Supporting Producers & Biodiversity according to the Verbena range
  11. Clear explanation for Whipped Formula vs. Original Formula Hand Cream
  12. Share a beauty tip about one of our skincare ranges via phone & email
  13. Share an Almond True Story
  14. Use SHP Method for Fragrance Consultation
  15. Share a Lavender True Story with a Guest
  16. Successfully Sell 3 Step Verbena Routine
  17. Share a Verbena True Story with a Guest
  18. Answer 95%+ of Calls Received in 0:30
  19. Sell 3 Almond Shimmer Oils
  20. Use the Fragrance Rule of 3 to Cross sell or Upsell a Fragrance
  21. Escalate a Moment of Delight
  22. Successfully Sell a 3 Step Lavender Routine
  23. Successfully share a suggestion for a Discontinued Product
  24. Educate a client about our Most Loved Almond Shower Oil via Phone or Email