ProceduresDirectCleanupAcknowledgeSpecializedThank-youSatisfactionClarifyingCostCleanupEmpathyResponseAppreciationImproveRevisedQuickEstimateCommunicationTrackedAlignmentIssueDeadlineHeardGoodwillProceduresDirectCleanupAcknowledgeSpecializedThank-youSatisfactionClarifyingCostCleanupEmpathyResponseAppreciationImproveRevisedQuickEstimateCommunicationTrackedAlignmentIssueDeadlineHeardGoodwill

Best Practices in Addressing Customer Concerns - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Procedures
  2. Direct
  3. Cleanup
  4. Acknowledge
  5. Specialized
  6. Thank-you
  7. Satisfaction
  8. Clarifying
  9. Cost
  10. Cleanup
  11. Empathy
  12. Response
  13. Appreciation
  14. Improve
  15. Revised
  16. Quick
  17. Estimate
  18. Communication
  19. Tracked
  20. Alignment
  21. Issue
  22. Deadline
  23. Heard
  24. Goodwill