SamePerson CallsMultipleTimesPhone call orwalk in thatgoes over 40minutesWhy isthere noone here?Workday orBrightspaceissueLeaving aticket inNotAssignedPersonreopeningfully closedticketAccidentallyRespondingto the sameticket assomeone elseCan I speakto [InsertHigher UpHere]?Someoneon break in5-9 for over2 hours3+ peoplebeing inthe sameticketProfessorDoesn'tKnow Howto Use AComputerDoes notknow theirinformationWhy areyoucontactingIT for this?Startdate isfar awayVM or 5-9CrashingVerybrokencomputer1870Attached toSomethingImportantNetworkingIssueNo onecan findDamon, ishe dead?*angry laugh*and/or beinginsulted/cursedat"Are youopen on theweekends?"DisabledAccount thatshould notbe disabledFakeVirus/SpamOverlyComplicatedIssueSamePerson CallsMultipleTimesPhone call orwalk in thatgoes over 40minutesWhy isthere noone here?Workday orBrightspaceissueLeaving aticket inNotAssignedPersonreopeningfully closedticketAccidentallyRespondingto the sameticket assomeone elseCan I speakto [InsertHigher UpHere]?Someoneon break in5-9 for over2 hours3+ peoplebeing inthe sameticketProfessorDoesn'tKnow Howto Use AComputerDoes notknow theirinformationWhy areyoucontactingIT for this?Startdate isfar awayVM or 5-9CrashingVerybrokencomputer1870Attached toSomethingImportantNetworkingIssueNo onecan findDamon, ishe dead?*angry laugh*and/or beinginsulted/cursedat"Are youopen on theweekends?"DisabledAccount thatshould notbe disabledFakeVirus/SpamOverlyComplicatedIssue

IT Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Same Person Calls Multiple Times
  2. Phone call or walk in that goes over 40 minutes
  3. Why is there no one here?
  4. Workday or Brightspace issue
  5. Leaving a ticket in Not Assigned
  6. Person reopening fully closed ticket
  7. Accidentally Responding to the same ticket as someone else
  8. Can I speak to [Insert Higher Up Here]?
  9. Someone on break in 5-9 for over 2 hours
  10. 3+ people being in the same ticket
  11. Professor Doesn't Know How to Use A Computer
  12. Does not know their information
  13. Why are you contacting IT for this?
  14. Start date is far away
  15. VM or 5-9 Crashing
  16. Very broken computer
  17. 1870 Attached to Something Important
  18. Networking Issue
  19. No one can find Damon, is he dead?
  20. *angry laugh* and/or being insulted/cursed at
  21. "Are you open on the weekends?"
  22. Disabled Account that should not be disabled
  23. Fake Virus/Spam
  24. Overly Complicated Issue