Personreopeningfully closedticketVM or 5-9CrashingWorkday orBrightspaceissueFakeVirus/Spam*angry laugh*and/or beinginsulted/cursedatWhy isthere noone here?"Are youopen on theweekends?"AccidentallyRespondingto the sameticket assomeone elseDoes notknow theirinformationOverlyComplicatedIssueLeaving aticket inNotAssignedProfessorDoesn'tKnow Howto Use AComputerNo onecan findDamon, ishe dead?Startdate isfar awayNetworkingIssueWhy areyoucontactingIT for this?VerybrokencomputerCan I speakto [InsertHigher UpHere]?Someoneon break in5-9 for over2 hoursDisabledAccount thatshould notbe disabled1870Attached toSomethingImportantSamePerson CallsMultipleTimes3+ peoplebeing inthe sameticketPhone call orwalk in thatgoes over 40minutesPersonreopeningfully closedticketVM or 5-9CrashingWorkday orBrightspaceissueFakeVirus/Spam*angry laugh*and/or beinginsulted/cursedatWhy isthere noone here?"Are youopen on theweekends?"AccidentallyRespondingto the sameticket assomeone elseDoes notknow theirinformationOverlyComplicatedIssueLeaving aticket inNotAssignedProfessorDoesn'tKnow Howto Use AComputerNo onecan findDamon, ishe dead?Startdate isfar awayNetworkingIssueWhy areyoucontactingIT for this?VerybrokencomputerCan I speakto [InsertHigher UpHere]?Someoneon break in5-9 for over2 hoursDisabledAccount thatshould notbe disabled1870Attached toSomethingImportantSamePerson CallsMultipleTimes3+ peoplebeing inthe sameticketPhone call orwalk in thatgoes over 40minutes

IT Service Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Person reopening fully closed ticket
  2. VM or 5-9 Crashing
  3. Workday or Brightspace issue
  4. Fake Virus/Spam
  5. *angry laugh* and/or being insulted/cursed at
  6. Why is there no one here?
  7. "Are you open on the weekends?"
  8. Accidentally Responding to the same ticket as someone else
  9. Does not know their information
  10. Overly Complicated Issue
  11. Leaving a ticket in Not Assigned
  12. Professor Doesn't Know How to Use A Computer
  13. No one can find Damon, is he dead?
  14. Start date is far away
  15. Networking Issue
  16. Why are you contacting IT for this?
  17. Very broken computer
  18. Can I speak to [Insert Higher Up Here]?
  19. Someone on break in 5-9 for over 2 hours
  20. Disabled Account that should not be disabled
  21. 1870 Attached to Something Important
  22. Same Person Calls Multiple Times
  23. 3+ people being in the same ticket
  24. Phone call or walk in that goes over 40 minutes