LAPS didnot give apasswordin AzureUser is notsure if theemail issuspiciousEscalateanIncidentTeamsAdd-inmissing inOutlook2 Tasksarecompletedin one dayUpdate onREQ/RITMFreeSomeoneasks you toview theirScreenAttend 2+Meetingin a dayCaller isdriving andcan'ttroubleshootYou heara pet ona CallUserforgottheirpassword5 SelfSubmitticketscompleted inone dayYou get thesame calleron thesame dayWindows11 UserUser askswhen theycan get anew laptopRestartingthe user'scomputerfixes theissueCustomer hasto end the callbecause theyhave anotherappointmentGet anAutoPilotuserRbACommandCenterTransferClose out 3+tickets after3 strikes in adayUserforgetsyourremoted onAgent took15+ inboundcalls in 1dayADAccountUnlockOutlookissuesWantingPermanentLocal AdminAccessGet aLeave ofAbsencecallerUpdateonIncidentSuspendBitLockerfor updateExpiredADPasswordUsersaccount isdisabledMFAResetAsk HRtransferEnteringCredentialsincorrectlyMicrosoftTeamsissuesLAPSNeededCustomeruses theword"glitching"EmailEscalationabout anIncidentStandupis over15 minsFetchagent'scomputerforces arestartUser haskeyboardor mouseissuesCallerdoesn't knowwhy they'recallingPDFs notopeningin AdobeChromenotloadingwebpagesKorey DIDNOT startthe GoodMorningPostKonicaServiceCallHeadsetissueUser restartscomputerbefore you canprovideinstruction thusending callUser hasexternalmonitorissuesSelfSubmitQueue isemptyFreeUse1Passwordto uninstallGlobalProtectADPasswordResetP1IncidentUser is usinga computerthat is notassigned tothemEscalate aMFA resetfor ITpersonnelFirst CallResolutionWindows10 UserWrongNumberOutlookProfileRebuildOfficeWirelessCertificateissuePassword Syncissue(computerusing oldpassword tosign in)Issue caused bynot beingconnected toGlobalProtect/AndersennetworkCustomerReopensincident afterit wasresolvedNewComputerSetupGlobalProtectIssuesResolved15ticketsNeedFileRestoreBrowseris notloadingwebpageResolved10ticketsUser says theysubmitted arequest but notshowing up inServiceNowSomeone'spet joins aTeamsMeeting10 SelfSubmitTicketscompleted inone dayAnyAdobeInstallGet a ticketforapplicationwe don'tsupportStandupis under5 minsComplete aFetchSCTASK fora user whocalled inCustomeris nottechnicalTeamVieweror LogMeIndoesn't workAddPrinter tocomputerMap anetworkdriveKorey DIDstart theGoodMorningPostLAPS didnot give apasswordin AzureUser is notsure if theemail issuspiciousEscalateanIncidentTeamsAdd-inmissing inOutlook2 Tasksarecompletedin one dayUpdate onREQ/RITMFreeSomeoneasks you toview theirScreenAttend 2+Meetingin a dayCaller isdriving andcan'ttroubleshootYou heara pet ona CallUserforgottheirpassword5 SelfSubmitticketscompleted inone dayYou get thesame calleron thesame dayWindows11 UserUser askswhen theycan get anew laptopRestartingthe user'scomputerfixes theissueCustomer hasto end the callbecause theyhave anotherappointmentGet anAutoPilotuserRbACommandCenterTransferClose out 3+tickets after3 strikes in adayUserforgetsyourremoted onAgent took15+ inboundcalls in 1dayADAccountUnlockOutlookissuesWantingPermanentLocal AdminAccessGet aLeave ofAbsencecallerUpdateonIncidentSuspendBitLockerfor updateExpiredADPasswordUsersaccount isdisabledMFAResetAsk HRtransferEnteringCredentialsincorrectlyMicrosoftTeamsissuesLAPSNeededCustomeruses theword"glitching"EmailEscalationabout anIncidentStandupis over15 minsFetchagent'scomputerforces arestartUser haskeyboardor mouseissuesCallerdoesn't knowwhy they'recallingPDFs notopeningin AdobeChromenotloadingwebpagesKorey DIDNOT startthe GoodMorningPostKonicaServiceCallHeadsetissueUser restartscomputerbefore you canprovideinstruction thusending callUser hasexternalmonitorissuesSelfSubmitQueue isemptyFreeUse1Passwordto uninstallGlobalProtectADPasswordResetP1IncidentUser is usinga computerthat is notassigned tothemEscalate aMFA resetfor ITpersonnelFirst CallResolutionWindows10 UserWrongNumberOutlookProfileRebuildOfficeWirelessCertificateissuePassword Syncissue(computerusing oldpassword tosign in)Issue caused bynot beingconnected toGlobalProtect/AndersennetworkCustomerReopensincident afterit wasresolvedNewComputerSetupGlobalProtectIssuesResolved15ticketsNeedFileRestoreBrowseris notloadingwebpageResolved10ticketsUser says theysubmitted arequest but notshowing up inServiceNowSomeone'spet joins aTeamsMeeting10 SelfSubmitTicketscompleted inone dayAnyAdobeInstallGet a ticketforapplicationwe don'tsupportStandupis under5 minsComplete aFetchSCTASK fora user whocalled inCustomeris nottechnicalTeamVieweror LogMeIndoesn't workAddPrinter tocomputerMap anetworkdriveKorey DIDstart theGoodMorningPost

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LAPS did not give a password in Azure
  2. User is not sure if the email is suspicious
  3. Escalate an Incident
  4. Teams Add-in missing in Outlook
  5. 2 Tasks are completed in one day
  6. Update on REQ/RITM
  7. Free
  8. Someone asks you to view their Screen
  9. Attend 2+ Meeting in a day
  10. Caller is driving and can't troubleshoot
  11. You hear a pet on a Call
  12. User forgot their password
  13. 5 Self Submit tickets completed in one day
  14. You get the same caller on the same day
  15. Windows 11 User
  16. User asks when they can get a new laptop
  17. Restarting the user's computer fixes the issue
  18. Customer has to end the call because they have another appointment
  19. Get an AutoPilot user
  20. RbA Command Center Transfer
  21. Close out 3+ tickets after 3 strikes in a day
  22. User forgets your remoted on
  23. Agent took 15+ inbound calls in 1 day
  24. AD Account Unlock
  25. Outlook issues
  26. Wanting Permanent Local Admin Access
  27. Get a Leave of Absence caller
  28. Update on Incident
  29. Suspend BitLocker for update
  30. Expired AD Password
  31. Users account is disabled
  32. MFA Reset
  33. Ask HR transfer
  34. Entering Credentials incorrectly
  35. Microsoft Teams issues
  36. LAPS Needed
  37. Customer uses the word "glitching"
  38. Email Escalation about an Incident
  39. Standup is over 15 mins
  40. Fetch agent's computer forces a restart
  41. User has keyboard or mouse issues
  42. Caller doesn't know why they're calling
  43. PDFs not opening in Adobe
  44. Chrome not loading webpages
  45. Korey DID NOT start the Good Morning Post
  46. Konica Service Call
  47. Headset issue
  48. User restarts computer before you can provide instruction thus ending call
  49. User has external monitor issues
  50. Self Submit Queue is empty
  51. Free
  52. Use 1Password to uninstall Global Protect
  53. AD Password Reset
  54. P1 Incident
  55. User is using a computer that is not assigned to them
  56. Escalate a MFA reset for IT personnel
  57. First Call Resolution
  58. Windows 10 User
  59. Wrong Number
  60. Outlook Profile Rebuild
  61. Office Wireless Certificate issue
  62. Password Sync issue (computer using old password to sign in)
  63. Issue caused by not being connected to Global Protect/Andersen network
  64. Customer Reopens incident after it was resolved
  65. New Computer Setup
  66. Global Protect Issues
  67. Resolved 15 tickets
  68. Need File Restore
  69. Browser is not loading webpage
  70. Resolved 10 tickets
  71. User says they submitted a request but not showing up in ServiceNow
  72. Someone's pet joins a Teams Meeting
  73. 10 Self Submit Tickets completed in one day
  74. Any Adobe Install
  75. Get a ticket for application we don't support
  76. Standup is under 5 mins
  77. Complete a Fetch SCTASK for a user who called in
  78. Customer is not technical
  79. TeamViewer or LogMeIn doesn't work
  80. Add Printer to computer
  81. Map a network drive
  82. Korey DID start the Good Morning Post