(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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AD Password Reset
Chrome not loading webpages
LAPS Needed
Global Protect Issues
User has external monitor issues
Customer Reopens incident after it was resolved
Someone asks you to view their Screen
RbA Command Center Transfer
Caller doesn't know why they're calling
Get a Leave of Absence caller
Standup is over 15 mins
Resolved 15 tickets
TeamViewer or LogMeIn doesn't work
Issue caused by not being connected to Global Protect/Andersen network
User restarts computer before you can provide instruction thus ending call
PDFs not opening in Adobe
User is not sure if the email is suspicious
Teams Add-in missing in Outlook
Customer is not technical
Free
Wrong Number
Standup is under 5 mins
User forgot their password
Add Printer to computer
Password Sync issue (computer using old password to sign in)
Wanting Permanent Local Admin Access
Korey DID NOT start the Good Morning Post
Attend 2+ Meeting in a day
Users account is disabled
5 Self Submit tickets completed in one day
Resolved 10 tickets
Close out 3+ tickets after 3 strikes in a day
Get an AutoPilot user
Ask HR transfer
Restarting the user's computer fixes the issue
Map a network drive
Microsoft Teams issues
Customer has to end the call because they have another appointment
P1 Incident
Windows 11 User
Agent took 15+ inbound calls in 1 day
Someone's pet joins a Teams Meeting
Self Submit Queue is empty
Windows 10 User
Suspend BitLocker for update
New Computer Setup
User asks when they can get a new laptop
AD
Account Unlock
User has keyboard or mouse issues
2 Tasks are completed in one day
LAPS did not give a password in Azure
Fetch agent's computer forces a restart
Get a ticket for application we don't support
First Call Resolution
Customer uses the word "glitching"
Headset issue
Escalate an Incident
Outlook Profile Rebuild
Use 1Password to uninstall Global Protect
Caller is driving and can't troubleshoot
Expired AD Password
Escalate a MFA reset for IT personnel
10 Self Submit Tickets completed in one day
Outlook issues
Email Escalation about an Incident
Need File
Restore
User says they submitted a request but not showing up in ServiceNow
Korey DID start the Good Morning Post
Update on REQ/RITM
Complete a Fetch SCTASK for a user who called in
MFA Reset
Free
User is using a computer that is not assigned to them
