(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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LAPS did not give a password in Azure
Standup is over 15 mins
Get a Leave of Absence caller
Free
Browser is not loading webpage
5 Self Submit tickets completed in one day
Entering Credentials incorrectly
You hear a pet on a Call
Agent took 15+ inbound calls in 1 day
Get an AutoPilot user
Someone asks you to view their Screen
First Call Resolution
Suspend BitLocker for update
User forgets your remoted on
Customer Reopens incident after it was resolved
Customer uses the word "glitching"
Users account is disabled
User is using a computer that is not assigned to them
Customer has to end the call because they have another appointment
Get a ticket for application we don't support
AD Password Reset
P1 Incident
Need File
Restore
Escalate a MFA reset for IT personnel
Any Adobe Install
Konica Service Call
AD
Account Unlock
User forgot their password
LAPS Needed
You get the same caller on the same day
Global Protect Issues
Password Sync issue (computer using old password to sign in)
Resolved 10 tickets
Add Printer to computer
Standup is under 5 mins
10 Self Submit Tickets completed in one day
Use 1Password to uninstall Global Protect
Restarting the user's computer fixes the issue
New Computer Setup
Map a network drive
Close out 3+ tickets after 3 strikes in a day
Expired AD Password
Teams Add-in missing in Outlook
User says they submitted a request but not showing up in ServiceNow
Chrome not loading webpages
Windows 11 User
Email Escalation about an Incident
User asks when they can get a new laptop
Free
Wanting Permanent Local Admin Access
PDFs not opening in Adobe
Outlook Profile Rebuild
User has external monitor issues
Caller doesn't know why they're calling
Caller is driving and can't troubleshoot
Wrong Number
User has keyboard or mouse issues
Escalate an Incident
Microsoft Teams issues
Ask HR transfer
User restarts computer before you can provide instruction thus ending call
Headset issue
Self Submit Queue is empty
Update on Incident
Outlook issues
Attend 2+ Meeting in a day
Customer is not technical
Issue caused by not being connected to Global Protect/Andersen network
