(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User is not sure if the email is suspicious
Expired AD Password
5 Self Submit tickets completed in one day
Attend 2+ Meeting in a day
User forgot their password
Wrong Number
Chrome not loading webpages
P1 Incident
Email Escalation about an Incident
Caller doesn't know why they're calling
Resolved 15 tickets
Browser is not loading webpage
Entering Credentials incorrectly
Get a ticket for application we don't support
Update on Incident
User is using a computer that is not assigned to them
Update on REQ/RITM
First Call Resolution
MFA Reset
Headset issue
PDFs not opening in Adobe
Suspend BitLocker for update
Microsoft Teams issues
Get an AutoPilot user
Someone asks you to view their Screen
User has external monitor issues
Users account is disabled
You get the same caller on the same day
Password Sync issue (computer using old password to sign in)
Close out 3+ tickets after 3 strikes in a day
LAPS did not give a password in Azure
You hear a pet on a Call
Ask HR transfer
Windows 10 User
Free
Self Submit Queue is empty
AD
Account Unlock
Need File
Restore
Caller is driving and can't troubleshoot
Customer is not technical
Windows 11 User
Fetch agent's computer forces a restart
Konica Service Call
Restarting the user's computer fixes the issue
Escalate an Incident
Customer uses the word "glitching"
AD Password Reset
User says they submitted a request but not showing up in ServiceNow
Korey DID start the Good Morning Post
Escalate a MFA reset for IT personnel
10 Self Submit Tickets completed in one day
Resolved 10 tickets
Teams Add-in missing in Outlook
Outlook Profile Rebuild
Someone's pet joins a Teams Meeting
New Computer Setup
User has keyboard or mouse issues
User asks when they can get a new laptop
User restarts computer before you can provide instruction thus ending call
Customer Reopens incident after it was resolved
Agent took 15+ inbound calls in 1 day
Wanting Permanent Local Admin Access
Use 1Password to uninstall Global Protect
2 Tasks are completed in one day
Office Wireless Certificate issue
Global Protect Issues
Complete a Fetch SCTASK for a user who called in
Any Adobe Install
Add Printer to computer
Customer has to end the call because they have another appointment
Outlook issues
TeamViewer or LogMeIn doesn't work
Get a Leave of Absence caller
RbA Command Center Transfer
Korey DID NOT start the Good Morning Post
Issue caused by not being connected to Global Protect/Andersen network
