Standupis under5 minsUser restartscomputerbefore you canprovideinstruction thusending callFetchagent'scomputerforces arestartIssue caused bynot beingconnected toGlobalProtect/AndersennetworkADAccountUnlockKorey DIDstart theGoodMorningPostKorey DIDNOT startthe GoodMorningPostHeadsetissueCallerdoesn't knowwhy they'recallingRestartingthe user'scomputerfixes theissueUser is usinga computerthat is notassigned tothemUserforgottheirpasswordNewComputerSetupUser haskeyboardor mouseissuesUse1Passwordto uninstallGlobalProtectUsersaccount isdisabledCustomeruses theword"glitching"Complete aFetchSCTASK fora user whocalled inCustomer hasto end the callbecause theyhave anotherappointment5 SelfSubmitticketscompleted inone dayWantingPermanentLocal AdminAccessUpdate onREQ/RITMYou heara pet ona CallAttend 2+Meetingin a dayMicrosoftTeamsissuesPassword Syncissue(computerusing oldpassword tosign in)ExpiredADPasswordPDFs notopeningin AdobeGlobalProtectIssuesEscalate aMFA resetfor ITpersonnelGet aLeave ofAbsencecallerSuspendBitLockerfor updateSelfSubmitQueue isemptySomeoneasks you toview theirScreenWindows11 UserEscalateanIncidentAddPrinter tocomputerFirst CallResolutionKonicaServiceCallUser is notsure if theemail issuspiciousAgent took15+ inboundcalls in 1dayChromenotloadingwebpagesUser says theysubmitted arequest but notshowing up inServiceNowOutlookProfileRebuildUpdateonIncidentMap anetworkdriveResolved10ticketsYou get thesame calleron thesame dayWrongNumberAsk HRtransferGet a ticketforapplicationwe don'tsupportNeedFileRestoreAnyAdobeInstallWindows10 UserFreeEnteringCredentialsincorrectlyADPasswordResetRbACommandCenterTransferUser askswhen theycan get anew laptopGet anAutoPilotuserOfficeWirelessCertificateissueFreeTeamVieweror LogMeIndoesn't work2 Tasksarecompletedin one dayCustomerReopensincident afterit wasresolvedStandupis over15 minsClose out 3+tickets after3 strikes in adayLAPSNeededMFAResetP1IncidentLAPS didnot give apasswordin AzureCaller isdriving andcan'ttroubleshootCustomeris nottechnicalBrowseris notloadingwebpageUserforgetsyourremoted onResolved15ticketsEmailEscalationabout anIncidentOutlookissuesUser hasexternalmonitorissuesTeamsAdd-inmissing inOutlook10 SelfSubmitTicketscompleted inone daySomeone'spet joins aTeamsMeetingStandupis under5 minsUser restartscomputerbefore you canprovideinstruction thusending callFetchagent'scomputerforces arestartIssue caused bynot beingconnected toGlobalProtect/AndersennetworkADAccountUnlockKorey DIDstart theGoodMorningPostKorey DIDNOT startthe GoodMorningPostHeadsetissueCallerdoesn't knowwhy they'recallingRestartingthe user'scomputerfixes theissueUser is usinga computerthat is notassigned tothemUserforgottheirpasswordNewComputerSetupUser haskeyboardor mouseissuesUse1Passwordto uninstallGlobalProtectUsersaccount isdisabledCustomeruses theword"glitching"Complete aFetchSCTASK fora user whocalled inCustomer hasto end the callbecause theyhave anotherappointment5 SelfSubmitticketscompleted inone dayWantingPermanentLocal AdminAccessUpdate onREQ/RITMYou heara pet ona CallAttend 2+Meetingin a dayMicrosoftTeamsissuesPassword Syncissue(computerusing oldpassword tosign in)ExpiredADPasswordPDFs notopeningin AdobeGlobalProtectIssuesEscalate aMFA resetfor ITpersonnelGet aLeave ofAbsencecallerSuspendBitLockerfor updateSelfSubmitQueue isemptySomeoneasks you toview theirScreenWindows11 UserEscalateanIncidentAddPrinter tocomputerFirst CallResolutionKonicaServiceCallUser is notsure if theemail issuspiciousAgent took15+ inboundcalls in 1dayChromenotloadingwebpagesUser says theysubmitted arequest but notshowing up inServiceNowOutlookProfileRebuildUpdateonIncidentMap anetworkdriveResolved10ticketsYou get thesame calleron thesame dayWrongNumberAsk HRtransferGet a ticketforapplicationwe don'tsupportNeedFileRestoreAnyAdobeInstallWindows10 UserFreeEnteringCredentialsincorrectlyADPasswordResetRbACommandCenterTransferUser askswhen theycan get anew laptopGet anAutoPilotuserOfficeWirelessCertificateissueFreeTeamVieweror LogMeIndoesn't work2 Tasksarecompletedin one dayCustomerReopensincident afterit wasresolvedStandupis over15 minsClose out 3+tickets after3 strikes in adayLAPSNeededMFAResetP1IncidentLAPS didnot give apasswordin AzureCaller isdriving andcan'ttroubleshootCustomeris nottechnicalBrowseris notloadingwebpageUserforgetsyourremoted onResolved15ticketsEmailEscalationabout anIncidentOutlookissuesUser hasexternalmonitorissuesTeamsAdd-inmissing inOutlook10 SelfSubmitTicketscompleted inone daySomeone'spet joins aTeamsMeeting

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Standup is under 5 mins
  2. User restarts computer before you can provide instruction thus ending call
  3. Fetch agent's computer forces a restart
  4. Issue caused by not being connected to Global Protect/Andersen network
  5. AD Account Unlock
  6. Korey DID start the Good Morning Post
  7. Korey DID NOT start the Good Morning Post
  8. Headset issue
  9. Caller doesn't know why they're calling
  10. Restarting the user's computer fixes the issue
  11. User is using a computer that is not assigned to them
  12. User forgot their password
  13. New Computer Setup
  14. User has keyboard or mouse issues
  15. Use 1Password to uninstall Global Protect
  16. Users account is disabled
  17. Customer uses the word "glitching"
  18. Complete a Fetch SCTASK for a user who called in
  19. Customer has to end the call because they have another appointment
  20. 5 Self Submit tickets completed in one day
  21. Wanting Permanent Local Admin Access
  22. Update on REQ/RITM
  23. You hear a pet on a Call
  24. Attend 2+ Meeting in a day
  25. Microsoft Teams issues
  26. Password Sync issue (computer using old password to sign in)
  27. Expired AD Password
  28. PDFs not opening in Adobe
  29. Global Protect Issues
  30. Escalate a MFA reset for IT personnel
  31. Get a Leave of Absence caller
  32. Suspend BitLocker for update
  33. Self Submit Queue is empty
  34. Someone asks you to view their Screen
  35. Windows 11 User
  36. Escalate an Incident
  37. Add Printer to computer
  38. First Call Resolution
  39. Konica Service Call
  40. User is not sure if the email is suspicious
  41. Agent took 15+ inbound calls in 1 day
  42. Chrome not loading webpages
  43. User says they submitted a request but not showing up in ServiceNow
  44. Outlook Profile Rebuild
  45. Update on Incident
  46. Map a network drive
  47. Resolved 10 tickets
  48. You get the same caller on the same day
  49. Wrong Number
  50. Ask HR transfer
  51. Get a ticket for application we don't support
  52. Need File Restore
  53. Any Adobe Install
  54. Windows 10 User
  55. Free
  56. Entering Credentials incorrectly
  57. AD Password Reset
  58. RbA Command Center Transfer
  59. User asks when they can get a new laptop
  60. Get an AutoPilot user
  61. Office Wireless Certificate issue
  62. Free
  63. TeamViewer or LogMeIn doesn't work
  64. 2 Tasks are completed in one day
  65. Customer Reopens incident after it was resolved
  66. Standup is over 15 mins
  67. Close out 3+ tickets after 3 strikes in a day
  68. LAPS Needed
  69. MFA Reset
  70. P1 Incident
  71. LAPS did not give a password in Azure
  72. Caller is driving and can't troubleshoot
  73. Customer is not technical
  74. Browser is not loading webpage
  75. User forgets your remoted on
  76. Resolved 15 tickets
  77. Email Escalation about an Incident
  78. Outlook issues
  79. User has external monitor issues
  80. Teams Add-in missing in Outlook
  81. 10 Self Submit Tickets completed in one day
  82. Someone's pet joins a Teams Meeting