FreeGet a ticketforapplicationwe don'tsupportUpdate onREQ/RITMUser is usinga computerthat is notassigned tothemHeadsetissueKorey DIDstart theGoodMorningPostUser restartscomputerbefore you canprovideinstruction thusending callEnteringCredentialsincorrectlyResolved15ticketsFirst CallResolutionUpdateonIncidentBrowseris notloadingwebpageFetchagent'scomputerforces arestartSuspendBitLockerfor updateCallerdoesn't knowwhy they'recallingTeamsAdd-inmissing inOutlookUsersaccount isdisabledGet anAutoPilotuserWindows11 UserCustomer hasto end the callbecause theyhave anotherappointmentADPasswordResetSomeone'spet joins aTeamsMeeting2 Tasksarecompletedin one dayYou heara pet ona CallComplete aFetchSCTASK fora user whocalled inCustomerReopensincident afterit wasresolvedUser haskeyboardor mouseissuesMFAResetWindows10 UserClose out 3+tickets after3 strikes in adayNewComputerSetupLAPS didnot give apasswordin AzureWantingPermanentLocal AdminAccessStandupis over15 minsKorey DIDNOT startthe GoodMorningPostCustomeruses theword"glitching"Someoneasks you toview theirScreenTeamVieweror LogMeIndoesn't workAsk HRtransferGlobalProtectIssuesKonicaServiceCall5 SelfSubmitticketscompleted inone dayAddPrinter tocomputerEmailEscalationabout anIncidentGet aLeave ofAbsencecallerAnyAdobeInstallUserforgottheirpasswordSelfSubmitQueue isemptyUser hasexternalmonitorissuesNeedFileRestorePDFs notopeningin AdobeRbACommandCenterTransferStandupis under5 minsUse1Passwordto uninstallGlobalProtectUser is notsure if theemail issuspiciousAgent took15+ inboundcalls in 1dayPassword Syncissue(computerusing oldpassword tosign in)OutlookissuesLAPSNeededP1IncidentADAccountUnlockResolved10ticketsCaller isdriving andcan'ttroubleshoot10 SelfSubmitTicketscompleted inone dayWrongNumberYou get thesame calleron thesame dayUser says theysubmitted arequest but notshowing up inServiceNowAttend 2+Meetingin a dayEscalate aMFA resetfor ITpersonnelEscalateanIncidentMicrosoftTeamsissuesIssue caused bynot beingconnected toGlobalProtect/AndersennetworkChromenotloadingwebpagesExpiredADPasswordFreeUserforgetsyourremoted onOutlookProfileRebuildCustomeris nottechnicalOfficeWirelessCertificateissueUser askswhen theycan get anew laptopRestartingthe user'scomputerfixes theissueMap anetworkdriveFreeGet a ticketforapplicationwe don'tsupportUpdate onREQ/RITMUser is usinga computerthat is notassigned tothemHeadsetissueKorey DIDstart theGoodMorningPostUser restartscomputerbefore you canprovideinstruction thusending callEnteringCredentialsincorrectlyResolved15ticketsFirst CallResolutionUpdateonIncidentBrowseris notloadingwebpageFetchagent'scomputerforces arestartSuspendBitLockerfor updateCallerdoesn't knowwhy they'recallingTeamsAdd-inmissing inOutlookUsersaccount isdisabledGet anAutoPilotuserWindows11 UserCustomer hasto end the callbecause theyhave anotherappointmentADPasswordResetSomeone'spet joins aTeamsMeeting2 Tasksarecompletedin one dayYou heara pet ona CallComplete aFetchSCTASK fora user whocalled inCustomerReopensincident afterit wasresolvedUser haskeyboardor mouseissuesMFAResetWindows10 UserClose out 3+tickets after3 strikes in adayNewComputerSetupLAPS didnot give apasswordin AzureWantingPermanentLocal AdminAccessStandupis over15 minsKorey DIDNOT startthe GoodMorningPostCustomeruses theword"glitching"Someoneasks you toview theirScreenTeamVieweror LogMeIndoesn't workAsk HRtransferGlobalProtectIssuesKonicaServiceCall5 SelfSubmitticketscompleted inone dayAddPrinter tocomputerEmailEscalationabout anIncidentGet aLeave ofAbsencecallerAnyAdobeInstallUserforgottheirpasswordSelfSubmitQueue isemptyUser hasexternalmonitorissuesNeedFileRestorePDFs notopeningin AdobeRbACommandCenterTransferStandupis under5 minsUse1Passwordto uninstallGlobalProtectUser is notsure if theemail issuspiciousAgent took15+ inboundcalls in 1dayPassword Syncissue(computerusing oldpassword tosign in)OutlookissuesLAPSNeededP1IncidentADAccountUnlockResolved10ticketsCaller isdriving andcan'ttroubleshoot10 SelfSubmitTicketscompleted inone dayWrongNumberYou get thesame calleron thesame dayUser says theysubmitted arequest but notshowing up inServiceNowAttend 2+Meetingin a dayEscalate aMFA resetfor ITpersonnelEscalateanIncidentMicrosoftTeamsissuesIssue caused bynot beingconnected toGlobalProtect/AndersennetworkChromenotloadingwebpagesExpiredADPasswordFreeUserforgetsyourremoted onOutlookProfileRebuildCustomeris nottechnicalOfficeWirelessCertificateissueUser askswhen theycan get anew laptopRestartingthe user'scomputerfixes theissueMap anetworkdrive

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free
  2. Get a ticket for application we don't support
  3. Update on REQ/RITM
  4. User is using a computer that is not assigned to them
  5. Headset issue
  6. Korey DID start the Good Morning Post
  7. User restarts computer before you can provide instruction thus ending call
  8. Entering Credentials incorrectly
  9. Resolved 15 tickets
  10. First Call Resolution
  11. Update on Incident
  12. Browser is not loading webpage
  13. Fetch agent's computer forces a restart
  14. Suspend BitLocker for update
  15. Caller doesn't know why they're calling
  16. Teams Add-in missing in Outlook
  17. Users account is disabled
  18. Get an AutoPilot user
  19. Windows 11 User
  20. Customer has to end the call because they have another appointment
  21. AD Password Reset
  22. Someone's pet joins a Teams Meeting
  23. 2 Tasks are completed in one day
  24. You hear a pet on a Call
  25. Complete a Fetch SCTASK for a user who called in
  26. Customer Reopens incident after it was resolved
  27. User has keyboard or mouse issues
  28. MFA Reset
  29. Windows 10 User
  30. Close out 3+ tickets after 3 strikes in a day
  31. New Computer Setup
  32. LAPS did not give a password in Azure
  33. Wanting Permanent Local Admin Access
  34. Standup is over 15 mins
  35. Korey DID NOT start the Good Morning Post
  36. Customer uses the word "glitching"
  37. Someone asks you to view their Screen
  38. TeamViewer or LogMeIn doesn't work
  39. Ask HR transfer
  40. Global Protect Issues
  41. Konica Service Call
  42. 5 Self Submit tickets completed in one day
  43. Add Printer to computer
  44. Email Escalation about an Incident
  45. Get a Leave of Absence caller
  46. Any Adobe Install
  47. User forgot their password
  48. Self Submit Queue is empty
  49. User has external monitor issues
  50. Need File Restore
  51. PDFs not opening in Adobe
  52. RbA Command Center Transfer
  53. Standup is under 5 mins
  54. Use 1Password to uninstall Global Protect
  55. User is not sure if the email is suspicious
  56. Agent took 15+ inbound calls in 1 day
  57. Password Sync issue (computer using old password to sign in)
  58. Outlook issues
  59. LAPS Needed
  60. P1 Incident
  61. AD Account Unlock
  62. Resolved 10 tickets
  63. Caller is driving and can't troubleshoot
  64. 10 Self Submit Tickets completed in one day
  65. Wrong Number
  66. You get the same caller on the same day
  67. User says they submitted a request but not showing up in ServiceNow
  68. Attend 2+ Meeting in a day
  69. Escalate a MFA reset for IT personnel
  70. Escalate an Incident
  71. Microsoft Teams issues
  72. Issue caused by not being connected to Global Protect/Andersen network
  73. Chrome not loading webpages
  74. Expired AD Password
  75. Free
  76. User forgets your remoted on
  77. Outlook Profile Rebuild
  78. Customer is not technical
  79. Office Wireless Certificate issue
  80. User asks when they can get a new laptop
  81. Restarting the user's computer fixes the issue
  82. Map a network drive