(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
Free
Get a ticket for application we don't support
Update on REQ/RITM
User is using a computer that is not assigned to them
Headset issue
Korey DID start the Good Morning Post
User restarts computer before you can provide instruction thus ending call
Entering Credentials incorrectly
Resolved 15 tickets
First Call Resolution
Update on Incident
Browser is not loading webpage
Fetch agent's computer forces a restart
Suspend BitLocker for update
Caller doesn't know why they're calling
Teams Add-in missing in Outlook
Users account is disabled
Get an AutoPilot user
Windows 11 User
Customer has to end the call because they have another appointment
AD Password Reset
Someone's pet joins a Teams Meeting
2 Tasks are completed in one day
You hear a pet on a Call
Complete a Fetch SCTASK for a user who called in
Customer Reopens incident after it was resolved
User has keyboard or mouse issues
MFA Reset
Windows 10 User
Close out 3+ tickets after 3 strikes in a day
New Computer Setup
LAPS did not give a password in Azure
Wanting Permanent Local Admin Access
Standup is over 15 mins
Korey DID NOT start the Good Morning Post
Customer uses the word "glitching"
Someone asks you to view their Screen
TeamViewer or LogMeIn doesn't work
Ask HR transfer
Global Protect Issues
Konica Service Call
5 Self Submit tickets completed in one day
Add Printer to computer
Email Escalation about an Incident
Get a Leave of Absence caller
Any Adobe Install
User forgot their password
Self Submit Queue is empty
User has external monitor issues
Need File
Restore
PDFs not opening in Adobe
RbA Command Center Transfer
Standup is under 5 mins
Use 1Password to uninstall Global Protect
User is not sure if the email is suspicious
Agent took 15+ inbound calls in 1 day
Password Sync issue (computer using old password to sign in)
Outlook issues
LAPS Needed
P1 Incident
AD
Account Unlock
Resolved 10 tickets
Caller is driving and can't troubleshoot
10 Self Submit Tickets completed in one day
Wrong Number
You get the same caller on the same day
User says they submitted a request but not showing up in ServiceNow
Attend 2+ Meeting in a day
Escalate a MFA reset for IT personnel
Escalate an Incident
Microsoft Teams issues
Issue caused by not being connected to Global Protect/Andersen network