LAPS didnot give apasswordin AzureMicrosoftTeamsissuesFirst CallResolutionEmailEscalationabout anIncidentAddPrinter tocomputerCustomeruses theword"glitching"Map anetworkdriveFetchagent'scomputerforces arestartUser restartscomputerbefore you canprovideinstruction thusending callStandupis under5 minsWantingPermanentLocal AdminAccessEnteringCredentialsincorrectlyExpiredADPasswordOutlookissuesStandupis over15 minsNewComputerSetupUser hasexternalmonitorissuesSomeone'spet joins aTeamsMeetingResolved15tickets2 Tasksarecompletedin one dayFreeIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUsersaccount isdisabledP1IncidentGet a ticketforapplicationwe don'tsupportYou get thesame calleron thesame dayLAPSNeededChromenotloadingwebpagesEscalateanIncidentCustomerReopensincident afterit wasresolvedOutlookProfileRebuildGlobalProtectIssuesWindows11 UserUser askswhen theycan get anew laptopAnyAdobeInstallAsk HRtransferCustomeris nottechnicalAgent took15+ inboundcalls in 1dayWindows10 UserUser says theysubmitted arequest but notshowing up inServiceNowWrongNumberSelfSubmitQueue isemptyKorey DIDNOT startthe GoodMorningPostMFAResetCallerdoesn't knowwhy they'recallingFreeComplete aFetchSCTASK fora user whocalled inTeamsAdd-inmissing inOutlookUser haskeyboardor mouseissuesKorey DIDstart theGoodMorningPostADAccountUnlock10 SelfSubmitTicketscompleted inone dayTeamVieweror LogMeIndoesn't workEscalate aMFA resetfor ITpersonnelRbACommandCenterTransferGet anAutoPilotuserKonicaServiceCallPassword Syncissue(computerusing oldpassword tosign in)UserforgottheirpasswordUser is notsure if theemail issuspiciousUpdateonIncidentAttend 2+Meetingin a dayUser is usinga computerthat is notassigned tothemADPasswordResetClose out 3+tickets after3 strikes in adayYou heara pet ona CallHeadsetissueUse1Passwordto uninstallGlobalProtectBrowseris notloadingwebpageUserforgetsyourremoted onNeedFileRestoreGet aLeave ofAbsencecallerCustomer hasto end the callbecause theyhave anotherappointmentPDFs notopeningin AdobeRestartingthe user'scomputerfixes theissueSomeoneasks you toview theirScreen5 SelfSubmitticketscompleted inone dayCaller isdriving andcan'ttroubleshootOfficeWirelessCertificateissueUpdate onREQ/RITMResolved10ticketsSuspendBitLockerfor updateLAPS didnot give apasswordin AzureMicrosoftTeamsissuesFirst CallResolutionEmailEscalationabout anIncidentAddPrinter tocomputerCustomeruses theword"glitching"Map anetworkdriveFetchagent'scomputerforces arestartUser restartscomputerbefore you canprovideinstruction thusending callStandupis under5 minsWantingPermanentLocal AdminAccessEnteringCredentialsincorrectlyExpiredADPasswordOutlookissuesStandupis over15 minsNewComputerSetupUser hasexternalmonitorissuesSomeone'spet joins aTeamsMeetingResolved15tickets2 Tasksarecompletedin one dayFreeIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUsersaccount isdisabledP1IncidentGet a ticketforapplicationwe don'tsupportYou get thesame calleron thesame dayLAPSNeededChromenotloadingwebpagesEscalateanIncidentCustomerReopensincident afterit wasresolvedOutlookProfileRebuildGlobalProtectIssuesWindows11 UserUser askswhen theycan get anew laptopAnyAdobeInstallAsk HRtransferCustomeris nottechnicalAgent took15+ inboundcalls in 1dayWindows10 UserUser says theysubmitted arequest but notshowing up inServiceNowWrongNumberSelfSubmitQueue isemptyKorey DIDNOT startthe GoodMorningPostMFAResetCallerdoesn't knowwhy they'recallingFreeComplete aFetchSCTASK fora user whocalled inTeamsAdd-inmissing inOutlookUser haskeyboardor mouseissuesKorey DIDstart theGoodMorningPostADAccountUnlock10 SelfSubmitTicketscompleted inone dayTeamVieweror LogMeIndoesn't workEscalate aMFA resetfor ITpersonnelRbACommandCenterTransferGet anAutoPilotuserKonicaServiceCallPassword Syncissue(computerusing oldpassword tosign in)UserforgottheirpasswordUser is notsure if theemail issuspiciousUpdateonIncidentAttend 2+Meetingin a dayUser is usinga computerthat is notassigned tothemADPasswordResetClose out 3+tickets after3 strikes in adayYou heara pet ona CallHeadsetissueUse1Passwordto uninstallGlobalProtectBrowseris notloadingwebpageUserforgetsyourremoted onNeedFileRestoreGet aLeave ofAbsencecallerCustomer hasto end the callbecause theyhave anotherappointmentPDFs notopeningin AdobeRestartingthe user'scomputerfixes theissueSomeoneasks you toview theirScreen5 SelfSubmitticketscompleted inone dayCaller isdriving andcan'ttroubleshootOfficeWirelessCertificateissueUpdate onREQ/RITMResolved10ticketsSuspendBitLockerfor update

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LAPS did not give a password in Azure
  2. Microsoft Teams issues
  3. First Call Resolution
  4. Email Escalation about an Incident
  5. Add Printer to computer
  6. Customer uses the word "glitching"
  7. Map a network drive
  8. Fetch agent's computer forces a restart
  9. User restarts computer before you can provide instruction thus ending call
  10. Standup is under 5 mins
  11. Wanting Permanent Local Admin Access
  12. Entering Credentials incorrectly
  13. Expired AD Password
  14. Outlook issues
  15. Standup is over 15 mins
  16. New Computer Setup
  17. User has external monitor issues
  18. Someone's pet joins a Teams Meeting
  19. Resolved 15 tickets
  20. 2 Tasks are completed in one day
  21. Free
  22. Issue caused by not being connected to Global Protect/Andersen network
  23. Users account is disabled
  24. P1 Incident
  25. Get a ticket for application we don't support
  26. You get the same caller on the same day
  27. LAPS Needed
  28. Chrome not loading webpages
  29. Escalate an Incident
  30. Customer Reopens incident after it was resolved
  31. Outlook Profile Rebuild
  32. Global Protect Issues
  33. Windows 11 User
  34. User asks when they can get a new laptop
  35. Any Adobe Install
  36. Ask HR transfer
  37. Customer is not technical
  38. Agent took 15+ inbound calls in 1 day
  39. Windows 10 User
  40. User says they submitted a request but not showing up in ServiceNow
  41. Wrong Number
  42. Self Submit Queue is empty
  43. Korey DID NOT start the Good Morning Post
  44. MFA Reset
  45. Caller doesn't know why they're calling
  46. Free
  47. Complete a Fetch SCTASK for a user who called in
  48. Teams Add-in missing in Outlook
  49. User has keyboard or mouse issues
  50. Korey DID start the Good Morning Post
  51. AD Account Unlock
  52. 10 Self Submit Tickets completed in one day
  53. TeamViewer or LogMeIn doesn't work
  54. Escalate a MFA reset for IT personnel
  55. RbA Command Center Transfer
  56. Get an AutoPilot user
  57. Konica Service Call
  58. Password Sync issue (computer using old password to sign in)
  59. User forgot their password
  60. User is not sure if the email is suspicious
  61. Update on Incident
  62. Attend 2+ Meeting in a day
  63. User is using a computer that is not assigned to them
  64. AD Password Reset
  65. Close out 3+ tickets after 3 strikes in a day
  66. You hear a pet on a Call
  67. Headset issue
  68. Use 1Password to uninstall Global Protect
  69. Browser is not loading webpage
  70. User forgets your remoted on
  71. Need File Restore
  72. Get a Leave of Absence caller
  73. Customer has to end the call because they have another appointment
  74. PDFs not opening in Adobe
  75. Restarting the user's computer fixes the issue
  76. Someone asks you to view their Screen
  77. 5 Self Submit tickets completed in one day
  78. Caller is driving and can't troubleshoot
  79. Office Wireless Certificate issue
  80. Update on REQ/RITM
  81. Resolved 10 tickets
  82. Suspend BitLocker for update