(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Email Escalation about an Incident
Need File
Restore
First Call Resolution
Entering Credentials incorrectly
User says they submitted a request but not showing up in ServiceNow
Office Wireless Certificate issue
Teams Add-in missing in Outlook
User asks when they can get a new laptop
User forgets your remoted on
Complete a Fetch SCTASK for a user who called in
Password Sync issue (computer using old password to sign in)
Outlook Profile Rebuild
Headset issue
Attend 2+ Meeting in a day
User is using a computer that is not assigned to them
Windows 11 User
Customer has to end the call because they have another appointment
Users account is disabled
Close out 3+ tickets after 3 strikes in a day
Global Protect Issues
Suspend BitLocker for update
Someone asks you to view their Screen
Caller is driving and can't troubleshoot
Free
Browser is not loading webpage
Someone's pet joins a Teams Meeting
Escalate a MFA reset for IT personnel
Customer uses the word "glitching"
User has keyboard or mouse issues
2 Tasks are completed in one day
Issue caused by not being connected to Global Protect/Andersen network
Use 1Password to uninstall Global Protect
5 Self Submit tickets completed in one day
Customer Reopens incident after it was resolved
Outlook issues
Wrong Number
Windows 10 User
Add Printer to computer
Standup is under 5 mins
Resolved 10 tickets
Get a ticket for application we don't support
Resolved 15 tickets
Fetch agent's computer forces a restart
Agent took 15+ inbound calls in 1 day
New Computer Setup
Escalate an Incident
User is not sure if the email is suspicious
You hear a pet on a Call
P1 Incident
User has external monitor issues
User forgot their password
MFA Reset
You get the same caller on the same day
Update on Incident
LAPS did not give a password in Azure
Get a Leave of Absence caller
Get an AutoPilot user
10 Self Submit Tickets completed in one day
Wanting Permanent Local Admin Access
Map a network drive
TeamViewer or LogMeIn doesn't work
PDFs not opening in Adobe
Free
Customer is not technical
RbA Command Center Transfer
Self Submit Queue is empty
Microsoft Teams issues
Expired AD Password
Any Adobe Install
User restarts computer before you can provide instruction thus ending call
