(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Fetch agent's computer forces a restart
Update on REQ/RITM
Escalate an Incident
AD Password Reset
Someone's pet joins a Teams Meeting
Expired AD Password
Suspend BitLocker for update
User forgets your remoted on
Office Wireless Certificate issue
Get an AutoPilot user
Standup is over 15 mins
Outlook issues
AD
Account Unlock
Headset issue
MFA Reset
Standup is under 5 mins
Self Submit Queue is empty
Resolved 15 tickets
User asks when they can get a new laptop
Get a ticket for application we don't support
TeamViewer or LogMeIn doesn't work
User has external monitor issues
User forgot their password
Restarting the user's computer fixes the issue
Users account is disabled
Windows 11 User
Get a Leave of Absence caller
LAPS did not give a password in Azure
Browser is not loading webpage
Outlook Profile Rebuild
P1 Incident
Global Protect Issues
Password Sync issue (computer using old password to sign in)
Chrome not loading webpages
2 Tasks are completed in one day
Escalate a MFA reset for IT personnel
Caller doesn't know why they're calling
LAPS Needed
New Computer Setup
Map a network drive
PDFs not opening in Adobe
Windows 10 User
Customer has to end the call because they have another appointment
5 Self Submit tickets completed in one day
Free
Use 1Password to uninstall Global Protect
Caller is driving and can't troubleshoot
User has keyboard or mouse issues
User is using a computer that is not assigned to them
Teams Add-in missing in Outlook
Free
Ask HR transfer
Customer Reopens incident after it was resolved
Wanting Permanent Local Admin Access
Attend 2+ Meeting in a day
RbA Command Center Transfer
Update on Incident
Wrong Number
10 Self Submit Tickets completed in one day
Korey DID start the Good Morning Post
User restarts computer before you can provide instruction thus ending call
Customer is not technical
Customer uses the word "glitching"
You get the same caller on the same day
Issue caused by not being connected to Global Protect/Andersen network
Microsoft Teams issues
Add Printer to computer
Agent took 15+ inbound calls in 1 day
Resolved 10 tickets
Entering Credentials incorrectly
Korey DID NOT start the Good Morning Post
User is not sure if the email is suspicious
You hear a pet on a Call
Complete a Fetch SCTASK for a user who called in
Email Escalation about an Incident
User says they submitted a request but not showing up in ServiceNow
