Browseris notloadingwebpageKorey DIDstart theGoodMorningPostADPasswordResetAgent took15+ inboundcalls in 1dayFreeUserforgetsyourremoted onUser askswhen theycan get anew laptopAsk HRtransferResolved15tickets5 SelfSubmitticketscompleted inone dayResolved10ticketsRestartingthe user'scomputerfixes theissueNewComputerSetupOutlookProfileRebuildKorey DIDNOT startthe GoodMorningPostWindows10 UserHeadsetissueCaller isdriving andcan'ttroubleshootWrongNumberCustomerReopensincident afterit wasresolvedCustomeris nottechnicalPDFs notopeningin AdobeEscalate aMFA resetfor ITpersonnelYou get thesame calleron thesame dayUser is usinga computerthat is notassigned tothemUse1Passwordto uninstallGlobalProtectUser haskeyboardor mouseissuesMFAResetExpiredADPasswordSelfSubmitQueue isemptyChromenotloadingwebpagesStandupis under5 minsLAPS didnot give apasswordin AzureUser restartscomputerbefore you canprovideinstruction thusending call10 SelfSubmitTicketscompleted inone dayWindows11 UserSuspendBitLockerfor updateGet a ticketforapplicationwe don'tsupportStandupis over15 minsIssue caused bynot beingconnected toGlobalProtect/AndersennetworkComplete aFetchSCTASK fora user whocalled inOfficeWirelessCertificateissueFetchagent'scomputerforces arestartEmailEscalationabout anIncidentClose out 3+tickets after3 strikes in adayUsersaccount isdisabledEscalateanIncidentRbACommandCenterTransferPassword Syncissue(computerusing oldpassword tosign in)TeamsAdd-inmissing inOutlookEnteringCredentialsincorrectlyYou heara pet ona CallUserforgottheirpasswordSomeone'spet joins aTeamsMeetingCallerdoesn't knowwhy they'recallingMap anetworkdrive2 Tasksarecompletedin one dayLAPSNeededGet anAutoPilotuserUser is notsure if theemail issuspiciousAddPrinter tocomputerAttend 2+Meetingin a dayCustomer hasto end the callbecause theyhave anotherappointmentADAccountUnlockOutlookissuesTeamVieweror LogMeIndoesn't workFreeUser says theysubmitted arequest but notshowing up inServiceNowUpdate onREQ/RITMGlobalProtectIssuesWantingPermanentLocal AdminAccessSomeoneasks you toview theirScreenFirst CallResolutionKonicaServiceCallMicrosoftTeamsissuesP1IncidentGet aLeave ofAbsencecallerNeedFileRestoreAnyAdobeInstallUser hasexternalmonitorissuesUpdateonIncidentCustomeruses theword"glitching"Browseris notloadingwebpageKorey DIDstart theGoodMorningPostADPasswordResetAgent took15+ inboundcalls in 1dayFreeUserforgetsyourremoted onUser askswhen theycan get anew laptopAsk HRtransferResolved15tickets5 SelfSubmitticketscompleted inone dayResolved10ticketsRestartingthe user'scomputerfixes theissueNewComputerSetupOutlookProfileRebuildKorey DIDNOT startthe GoodMorningPostWindows10 UserHeadsetissueCaller isdriving andcan'ttroubleshootWrongNumberCustomerReopensincident afterit wasresolvedCustomeris nottechnicalPDFs notopeningin AdobeEscalate aMFA resetfor ITpersonnelYou get thesame calleron thesame dayUser is usinga computerthat is notassigned tothemUse1Passwordto uninstallGlobalProtectUser haskeyboardor mouseissuesMFAResetExpiredADPasswordSelfSubmitQueue isemptyChromenotloadingwebpagesStandupis under5 minsLAPS didnot give apasswordin AzureUser restartscomputerbefore you canprovideinstruction thusending call10 SelfSubmitTicketscompleted inone dayWindows11 UserSuspendBitLockerfor updateGet a ticketforapplicationwe don'tsupportStandupis over15 minsIssue caused bynot beingconnected toGlobalProtect/AndersennetworkComplete aFetchSCTASK fora user whocalled inOfficeWirelessCertificateissueFetchagent'scomputerforces arestartEmailEscalationabout anIncidentClose out 3+tickets after3 strikes in adayUsersaccount isdisabledEscalateanIncidentRbACommandCenterTransferPassword Syncissue(computerusing oldpassword tosign in)TeamsAdd-inmissing inOutlookEnteringCredentialsincorrectlyYou heara pet ona CallUserforgottheirpasswordSomeone'spet joins aTeamsMeetingCallerdoesn't knowwhy they'recallingMap anetworkdrive2 Tasksarecompletedin one dayLAPSNeededGet anAutoPilotuserUser is notsure if theemail issuspiciousAddPrinter tocomputerAttend 2+Meetingin a dayCustomer hasto end the callbecause theyhave anotherappointmentADAccountUnlockOutlookissuesTeamVieweror LogMeIndoesn't workFreeUser says theysubmitted arequest but notshowing up inServiceNowUpdate onREQ/RITMGlobalProtectIssuesWantingPermanentLocal AdminAccessSomeoneasks you toview theirScreenFirst CallResolutionKonicaServiceCallMicrosoftTeamsissuesP1IncidentGet aLeave ofAbsencecallerNeedFileRestoreAnyAdobeInstallUser hasexternalmonitorissuesUpdateonIncidentCustomeruses theword"glitching"

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Browser is not loading webpage
  2. Korey DID start the Good Morning Post
  3. AD Password Reset
  4. Agent took 15+ inbound calls in 1 day
  5. Free
  6. User forgets your remoted on
  7. User asks when they can get a new laptop
  8. Ask HR transfer
  9. Resolved 15 tickets
  10. 5 Self Submit tickets completed in one day
  11. Resolved 10 tickets
  12. Restarting the user's computer fixes the issue
  13. New Computer Setup
  14. Outlook Profile Rebuild
  15. Korey DID NOT start the Good Morning Post
  16. Windows 10 User
  17. Headset issue
  18. Caller is driving and can't troubleshoot
  19. Wrong Number
  20. Customer Reopens incident after it was resolved
  21. Customer is not technical
  22. PDFs not opening in Adobe
  23. Escalate a MFA reset for IT personnel
  24. You get the same caller on the same day
  25. User is using a computer that is not assigned to them
  26. Use 1Password to uninstall Global Protect
  27. User has keyboard or mouse issues
  28. MFA Reset
  29. Expired AD Password
  30. Self Submit Queue is empty
  31. Chrome not loading webpages
  32. Standup is under 5 mins
  33. LAPS did not give a password in Azure
  34. User restarts computer before you can provide instruction thus ending call
  35. 10 Self Submit Tickets completed in one day
  36. Windows 11 User
  37. Suspend BitLocker for update
  38. Get a ticket for application we don't support
  39. Standup is over 15 mins
  40. Issue caused by not being connected to Global Protect/Andersen network
  41. Complete a Fetch SCTASK for a user who called in
  42. Office Wireless Certificate issue
  43. Fetch agent's computer forces a restart
  44. Email Escalation about an Incident
  45. Close out 3+ tickets after 3 strikes in a day
  46. Users account is disabled
  47. Escalate an Incident
  48. RbA Command Center Transfer
  49. Password Sync issue (computer using old password to sign in)
  50. Teams Add-in missing in Outlook
  51. Entering Credentials incorrectly
  52. You hear a pet on a Call
  53. User forgot their password
  54. Someone's pet joins a Teams Meeting
  55. Caller doesn't know why they're calling
  56. Map a network drive
  57. 2 Tasks are completed in one day
  58. LAPS Needed
  59. Get an AutoPilot user
  60. User is not sure if the email is suspicious
  61. Add Printer to computer
  62. Attend 2+ Meeting in a day
  63. Customer has to end the call because they have another appointment
  64. AD Account Unlock
  65. Outlook issues
  66. TeamViewer or LogMeIn doesn't work
  67. Free
  68. User says they submitted a request but not showing up in ServiceNow
  69. Update on REQ/RITM
  70. Global Protect Issues
  71. Wanting Permanent Local Admin Access
  72. Someone asks you to view their Screen
  73. First Call Resolution
  74. Konica Service Call
  75. Microsoft Teams issues
  76. P1 Incident
  77. Get a Leave of Absence caller
  78. Need File Restore
  79. Any Adobe Install
  80. User has external monitor issues
  81. Update on Incident
  82. Customer uses the word "glitching"