Callerdoesn't knowwhy they'recallingCustomeruses theword"glitching"Map anetworkdriveSomeone'spet joins aTeamsMeetingUser hasexternalmonitorissuesRestartingthe user'scomputerfixes theissueBrowseris notloadingwebpageEscalate aMFA resetfor ITpersonnelUser haskeyboardor mouseissuesComplete aFetchSCTASK fora user whocalled inSomeoneasks you toview theirScreenTeamsAdd-inmissing inOutlookLAPSNeededUse1Passwordto uninstallGlobalProtectStandupis under5 minsYou heara pet ona CallUser says theysubmitted arequest but notshowing up inServiceNowUserforgottheirpasswordExpiredADPasswordFreeCaller isdriving andcan'ttroubleshootOutlookissues2 Tasksarecompletedin one daySuspendBitLockerfor updateStandupis over15 minsAddPrinter tocomputerClose out 3+tickets after3 strikes in adayRbACommandCenterTransferP1Incident5 SelfSubmitticketscompleted inone dayLAPS didnot give apasswordin AzureWindows11 UserTeamVieweror LogMeIndoesn't workGet a ticketforapplicationwe don'tsupportCustomeris nottechnicalEscalateanIncidentKorey DIDNOT startthe GoodMorningPostUserforgetsyourremoted onAsk HRtransferIssue caused bynot beingconnected toGlobalProtect/AndersennetworkADAccountUnlockFirst CallResolutionUser is usinga computerthat is notassigned tothemMicrosoftTeamsissuesEnteringCredentialsincorrectlyUpdateonIncidentWrongNumberCustomerReopensincident afterit wasresolvedWantingPermanentLocal AdminAccessFetchagent'scomputerforces arestartGet aLeave ofAbsencecallerYou get thesame calleron thesame dayNewComputerSetupOutlookProfileRebuildSelfSubmitQueue isemptyResolved15ticketsPassword Syncissue(computerusing oldpassword tosign in)NeedFileRestoreMFAResetChromenotloadingwebpagesOfficeWirelessCertificateissueResolved10ticketsUser is notsure if theemail issuspiciousAgent took15+ inboundcalls in 1dayGet anAutoPilotuserWindows10 UserAttend 2+Meetingin a dayADPasswordResetAnyAdobeInstallCustomer hasto end the callbecause theyhave anotherappointmentPDFs notopeningin Adobe10 SelfSubmitTicketscompleted inone dayUpdate onREQ/RITMKorey DIDstart theGoodMorningPostKonicaServiceCallFreeGlobalProtectIssuesUser askswhen theycan get anew laptopHeadsetissueUser restartscomputerbefore you canprovideinstruction thusending callUsersaccount isdisabledEmailEscalationabout anIncidentCallerdoesn't knowwhy they'recallingCustomeruses theword"glitching"Map anetworkdriveSomeone'spet joins aTeamsMeetingUser hasexternalmonitorissuesRestartingthe user'scomputerfixes theissueBrowseris notloadingwebpageEscalate aMFA resetfor ITpersonnelUser haskeyboardor mouseissuesComplete aFetchSCTASK fora user whocalled inSomeoneasks you toview theirScreenTeamsAdd-inmissing inOutlookLAPSNeededUse1Passwordto uninstallGlobalProtectStandupis under5 minsYou heara pet ona CallUser says theysubmitted arequest but notshowing up inServiceNowUserforgottheirpasswordExpiredADPasswordFreeCaller isdriving andcan'ttroubleshootOutlookissues2 Tasksarecompletedin one daySuspendBitLockerfor updateStandupis over15 minsAddPrinter tocomputerClose out 3+tickets after3 strikes in adayRbACommandCenterTransferP1Incident5 SelfSubmitticketscompleted inone dayLAPS didnot give apasswordin AzureWindows11 UserTeamVieweror LogMeIndoesn't workGet a ticketforapplicationwe don'tsupportCustomeris nottechnicalEscalateanIncidentKorey DIDNOT startthe GoodMorningPostUserforgetsyourremoted onAsk HRtransferIssue caused bynot beingconnected toGlobalProtect/AndersennetworkADAccountUnlockFirst CallResolutionUser is usinga computerthat is notassigned tothemMicrosoftTeamsissuesEnteringCredentialsincorrectlyUpdateonIncidentWrongNumberCustomerReopensincident afterit wasresolvedWantingPermanentLocal AdminAccessFetchagent'scomputerforces arestartGet aLeave ofAbsencecallerYou get thesame calleron thesame dayNewComputerSetupOutlookProfileRebuildSelfSubmitQueue isemptyResolved15ticketsPassword Syncissue(computerusing oldpassword tosign in)NeedFileRestoreMFAResetChromenotloadingwebpagesOfficeWirelessCertificateissueResolved10ticketsUser is notsure if theemail issuspiciousAgent took15+ inboundcalls in 1dayGet anAutoPilotuserWindows10 UserAttend 2+Meetingin a dayADPasswordResetAnyAdobeInstallCustomer hasto end the callbecause theyhave anotherappointmentPDFs notopeningin Adobe10 SelfSubmitTicketscompleted inone dayUpdate onREQ/RITMKorey DIDstart theGoodMorningPostKonicaServiceCallFreeGlobalProtectIssuesUser askswhen theycan get anew laptopHeadsetissueUser restartscomputerbefore you canprovideinstruction thusending callUsersaccount isdisabledEmailEscalationabout anIncident

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller doesn't know why they're calling
  2. Customer uses the word "glitching"
  3. Map a network drive
  4. Someone's pet joins a Teams Meeting
  5. User has external monitor issues
  6. Restarting the user's computer fixes the issue
  7. Browser is not loading webpage
  8. Escalate a MFA reset for IT personnel
  9. User has keyboard or mouse issues
  10. Complete a Fetch SCTASK for a user who called in
  11. Someone asks you to view their Screen
  12. Teams Add-in missing in Outlook
  13. LAPS Needed
  14. Use 1Password to uninstall Global Protect
  15. Standup is under 5 mins
  16. You hear a pet on a Call
  17. User says they submitted a request but not showing up in ServiceNow
  18. User forgot their password
  19. Expired AD Password
  20. Free
  21. Caller is driving and can't troubleshoot
  22. Outlook issues
  23. 2 Tasks are completed in one day
  24. Suspend BitLocker for update
  25. Standup is over 15 mins
  26. Add Printer to computer
  27. Close out 3+ tickets after 3 strikes in a day
  28. RbA Command Center Transfer
  29. P1 Incident
  30. 5 Self Submit tickets completed in one day
  31. LAPS did not give a password in Azure
  32. Windows 11 User
  33. TeamViewer or LogMeIn doesn't work
  34. Get a ticket for application we don't support
  35. Customer is not technical
  36. Escalate an Incident
  37. Korey DID NOT start the Good Morning Post
  38. User forgets your remoted on
  39. Ask HR transfer
  40. Issue caused by not being connected to Global Protect/Andersen network
  41. AD Account Unlock
  42. First Call Resolution
  43. User is using a computer that is not assigned to them
  44. Microsoft Teams issues
  45. Entering Credentials incorrectly
  46. Update on Incident
  47. Wrong Number
  48. Customer Reopens incident after it was resolved
  49. Wanting Permanent Local Admin Access
  50. Fetch agent's computer forces a restart
  51. Get a Leave of Absence caller
  52. You get the same caller on the same day
  53. New Computer Setup
  54. Outlook Profile Rebuild
  55. Self Submit Queue is empty
  56. Resolved 15 tickets
  57. Password Sync issue (computer using old password to sign in)
  58. Need File Restore
  59. MFA Reset
  60. Chrome not loading webpages
  61. Office Wireless Certificate issue
  62. Resolved 10 tickets
  63. User is not sure if the email is suspicious
  64. Agent took 15+ inbound calls in 1 day
  65. Get an AutoPilot user
  66. Windows 10 User
  67. Attend 2+ Meeting in a day
  68. AD Password Reset
  69. Any Adobe Install
  70. Customer has to end the call because they have another appointment
  71. PDFs not opening in Adobe
  72. 10 Self Submit Tickets completed in one day
  73. Update on REQ/RITM
  74. Korey DID start the Good Morning Post
  75. Konica Service Call
  76. Free
  77. Global Protect Issues
  78. User asks when they can get a new laptop
  79. Headset issue
  80. User restarts computer before you can provide instruction thus ending call
  81. Users account is disabled
  82. Email Escalation about an Incident