(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer has to end the call because they have another appointment
User is using a computer that is not assigned to them
Password Sync issue (computer using old password to sign in)
TeamViewer or LogMeIn doesn't work
User is not sure if the email is suspicious
Headset issue
Korey DID NOT start the Good Morning Post
New Computer Setup
User says they submitted a request but not showing up in ServiceNow
User restarts computer before you can provide instruction thus ending call
Chrome not loading webpages
Someone's pet joins a Teams Meeting
Browser is not loading webpage
Get a Leave of Absence caller
Escalate an Incident
Free
Konica Service Call
2 Tasks are completed in one day
Self Submit Queue is empty
Someone asks you to view their Screen
Escalate a MFA reset for IT personnel
Map a network drive
P1 Incident
Agent took 15+ inbound calls in 1 day
Ask HR transfer
Teams Add-in missing in Outlook
Microsoft Teams issues
Customer Reopens incident after it was resolved
User forgot their password
Add Printer to computer
Get a ticket for application we don't support
Users account is disabled
Outlook issues
Complete a Fetch SCTASK for a user who called in
Email Escalation about an Incident
Wanting Permanent Local Admin Access
Caller doesn't know why they're calling
Windows 11 User
Suspend BitLocker for update
Korey DID start the Good Morning Post
Restarting the user's computer fixes the issue
Expired AD Password
Entering Credentials incorrectly
Customer uses the word "glitching"
Free
Close out 3+ tickets after 3 strikes in a day
Update on REQ/RITM
You hear a pet on a Call
Standup is over 15 mins
Outlook Profile Rebuild
Wrong Number
Caller is driving and can't troubleshoot
Standup is under 5 mins
First Call Resolution
User forgets your remoted on
Attend 2+ Meeting in a day
Fetch agent's computer forces a restart
Update on Incident
Office Wireless Certificate issue
You get the same caller on the same day
User has external monitor issues
Use 1Password to uninstall Global Protect
Global Protect Issues
LAPS did not give a password in Azure
User has keyboard or mouse issues
RbA Command Center Transfer
Any Adobe Install
10 Self Submit Tickets completed in one day
Get an AutoPilot user
Windows 10 User
MFA Reset
Resolved 10 tickets
PDFs not opening in Adobe
Customer is not technical
Resolved 15 tickets
Issue caused by not being connected to Global Protect/Andersen network
