Windows11 UserBrowseris notloadingwebpageGlobalProtectIssuesOutlookissuesClose out 3+tickets after3 strikes in adayUser haskeyboardor mouseissuesUsersaccount isdisabledAsk HRtransferChromenotloadingwebpagesExpiredADPasswordGet anAutoPilotuserCaller isdriving andcan'ttroubleshootLAPS didnot give apasswordin AzureEscalateanIncidentPDFs notopeningin AdobeUser hasexternalmonitorissues10 SelfSubmitTicketscompleted inone dayWrongNumberEnteringCredentialsincorrectlyUserforgetsyourremoted onFreeAttend 2+Meetingin a dayUserforgottheirpasswordUser is notsure if theemail issuspiciousKorey DIDNOT startthe GoodMorningPostCustomer hasto end the callbecause theyhave anotherappointmentRestartingthe user'scomputerfixes theissueAgent took15+ inboundcalls in 1dayFirst CallResolutionSelfSubmitQueue isemptyADPasswordResetStandupis under5 minsRbACommandCenterTransferWindows10 UserHeadsetissueAddPrinter tocomputerYou get thesame calleron thesame dayResolved10ticketsNeedFileRestoreUser restartscomputerbefore you canprovideinstruction thusending callTeamVieweror LogMeIndoesn't workSomeoneasks you toview theirScreen2 Tasksarecompletedin one dayLAPSNeededOutlookProfileRebuildGet a ticketforapplicationwe don'tsupportStandupis over15 minsFetchagent'scomputerforces arestartCallerdoesn't knowwhy they'recallingYou heara pet ona CallAnyAdobeInstallEscalate aMFA resetfor ITpersonnelComplete aFetchSCTASK fora user whocalled inFreeMap anetworkdriveSomeone'spet joins aTeamsMeetingUser says theysubmitted arequest but notshowing up inServiceNowResolved15ticketsCustomeruses theword"glitching"UpdateonIncidentEmailEscalationabout anIncidentMFAReset5 SelfSubmitticketscompleted inone dayGet aLeave ofAbsencecallerKorey DIDstart theGoodMorningPostUse1Passwordto uninstallGlobalProtectWantingPermanentLocal AdminAccessCustomeris nottechnicalP1IncidentKonicaServiceCallUser is usinga computerthat is notassigned tothemIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUpdate onREQ/RITMNewComputerSetupMicrosoftTeamsissuesUser askswhen theycan get anew laptopADAccountUnlockPassword Syncissue(computerusing oldpassword tosign in)SuspendBitLockerfor updateTeamsAdd-inmissing inOutlookOfficeWirelessCertificateissueCustomerReopensincident afterit wasresolvedWindows11 UserBrowseris notloadingwebpageGlobalProtectIssuesOutlookissuesClose out 3+tickets after3 strikes in adayUser haskeyboardor mouseissuesUsersaccount isdisabledAsk HRtransferChromenotloadingwebpagesExpiredADPasswordGet anAutoPilotuserCaller isdriving andcan'ttroubleshootLAPS didnot give apasswordin AzureEscalateanIncidentPDFs notopeningin AdobeUser hasexternalmonitorissues10 SelfSubmitTicketscompleted inone dayWrongNumberEnteringCredentialsincorrectlyUserforgetsyourremoted onFreeAttend 2+Meetingin a dayUserforgottheirpasswordUser is notsure if theemail issuspiciousKorey DIDNOT startthe GoodMorningPostCustomer hasto end the callbecause theyhave anotherappointmentRestartingthe user'scomputerfixes theissueAgent took15+ inboundcalls in 1dayFirst CallResolutionSelfSubmitQueue isemptyADPasswordResetStandupis under5 minsRbACommandCenterTransferWindows10 UserHeadsetissueAddPrinter tocomputerYou get thesame calleron thesame dayResolved10ticketsNeedFileRestoreUser restartscomputerbefore you canprovideinstruction thusending callTeamVieweror LogMeIndoesn't workSomeoneasks you toview theirScreen2 Tasksarecompletedin one dayLAPSNeededOutlookProfileRebuildGet a ticketforapplicationwe don'tsupportStandupis over15 minsFetchagent'scomputerforces arestartCallerdoesn't knowwhy they'recallingYou heara pet ona CallAnyAdobeInstallEscalate aMFA resetfor ITpersonnelComplete aFetchSCTASK fora user whocalled inFreeMap anetworkdriveSomeone'spet joins aTeamsMeetingUser says theysubmitted arequest but notshowing up inServiceNowResolved15ticketsCustomeruses theword"glitching"UpdateonIncidentEmailEscalationabout anIncidentMFAReset5 SelfSubmitticketscompleted inone dayGet aLeave ofAbsencecallerKorey DIDstart theGoodMorningPostUse1Passwordto uninstallGlobalProtectWantingPermanentLocal AdminAccessCustomeris nottechnicalP1IncidentKonicaServiceCallUser is usinga computerthat is notassigned tothemIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUpdate onREQ/RITMNewComputerSetupMicrosoftTeamsissuesUser askswhen theycan get anew laptopADAccountUnlockPassword Syncissue(computerusing oldpassword tosign in)SuspendBitLockerfor updateTeamsAdd-inmissing inOutlookOfficeWirelessCertificateissueCustomerReopensincident afterit wasresolved

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Windows 11 User
  2. Browser is not loading webpage
  3. Global Protect Issues
  4. Outlook issues
  5. Close out 3+ tickets after 3 strikes in a day
  6. User has keyboard or mouse issues
  7. Users account is disabled
  8. Ask HR transfer
  9. Chrome not loading webpages
  10. Expired AD Password
  11. Get an AutoPilot user
  12. Caller is driving and can't troubleshoot
  13. LAPS did not give a password in Azure
  14. Escalate an Incident
  15. PDFs not opening in Adobe
  16. User has external monitor issues
  17. 10 Self Submit Tickets completed in one day
  18. Wrong Number
  19. Entering Credentials incorrectly
  20. User forgets your remoted on
  21. Free
  22. Attend 2+ Meeting in a day
  23. User forgot their password
  24. User is not sure if the email is suspicious
  25. Korey DID NOT start the Good Morning Post
  26. Customer has to end the call because they have another appointment
  27. Restarting the user's computer fixes the issue
  28. Agent took 15+ inbound calls in 1 day
  29. First Call Resolution
  30. Self Submit Queue is empty
  31. AD Password Reset
  32. Standup is under 5 mins
  33. RbA Command Center Transfer
  34. Windows 10 User
  35. Headset issue
  36. Add Printer to computer
  37. You get the same caller on the same day
  38. Resolved 10 tickets
  39. Need File Restore
  40. User restarts computer before you can provide instruction thus ending call
  41. TeamViewer or LogMeIn doesn't work
  42. Someone asks you to view their Screen
  43. 2 Tasks are completed in one day
  44. LAPS Needed
  45. Outlook Profile Rebuild
  46. Get a ticket for application we don't support
  47. Standup is over 15 mins
  48. Fetch agent's computer forces a restart
  49. Caller doesn't know why they're calling
  50. You hear a pet on a Call
  51. Any Adobe Install
  52. Escalate a MFA reset for IT personnel
  53. Complete a Fetch SCTASK for a user who called in
  54. Free
  55. Map a network drive
  56. Someone's pet joins a Teams Meeting
  57. User says they submitted a request but not showing up in ServiceNow
  58. Resolved 15 tickets
  59. Customer uses the word "glitching"
  60. Update on Incident
  61. Email Escalation about an Incident
  62. MFA Reset
  63. 5 Self Submit tickets completed in one day
  64. Get a Leave of Absence caller
  65. Korey DID start the Good Morning Post
  66. Use 1Password to uninstall Global Protect
  67. Wanting Permanent Local Admin Access
  68. Customer is not technical
  69. P1 Incident
  70. Konica Service Call
  71. User is using a computer that is not assigned to them
  72. Issue caused by not being connected to Global Protect/Andersen network
  73. Update on REQ/RITM
  74. New Computer Setup
  75. Microsoft Teams issues
  76. User asks when they can get a new laptop
  77. AD Account Unlock
  78. Password Sync issue (computer using old password to sign in)
  79. Suspend BitLocker for update
  80. Teams Add-in missing in Outlook
  81. Office Wireless Certificate issue
  82. Customer Reopens incident after it was resolved