(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Korey DID start the Good Morning Post
Map a network drive
First Call Resolution
User has external monitor issues
Office Wireless Certificate issue
Wanting Permanent Local Admin Access
Expired AD Password
Add Printer to computer
Issue caused by not being connected to Global Protect/Andersen network
Outlook issues
Resolved 15 tickets
Entering Credentials incorrectly
User says they submitted a request but not showing up in ServiceNow
RbA Command Center Transfer
P1 Incident
User is not sure if the email is suspicious
Windows 11 User
User forgot their password
Someone asks you to view their Screen
Free
Free
LAPS Needed
Password Sync issue (computer using old password to sign in)
Customer has to end the call because they have another appointment
AD
Account Unlock
Update on REQ/RITM
AD Password Reset
Get a ticket for application we don't support
2 Tasks are completed in one day
You get the same caller on the same day
Email Escalation about an Incident
Konica Service Call
Teams Add-in missing in Outlook
Standup is under 5 mins
Use 1Password to uninstall Global Protect
5 Self Submit tickets completed in one day
Escalate an Incident
Attend 2+ Meeting in a day
Restarting the user's computer fixes the issue
Someone's pet joins a Teams Meeting
Microsoft Teams issues
TeamViewer or LogMeIn doesn't work
Caller doesn't know why they're calling
You hear a pet on a Call
Self Submit Queue is empty
Outlook Profile Rebuild
New Computer Setup
Get a Leave of Absence caller
Customer is not technical
Any Adobe Install
Need File
Restore
Wrong Number
PDFs not opening in Adobe
Caller is driving and can't troubleshoot
User is using a computer that is not assigned to them
Korey DID NOT start the Good Morning Post
Close out 3+ tickets after 3 strikes in a day
Users account is disabled
10 Self Submit Tickets completed in one day
Ask HR transfer
Complete a Fetch SCTASK for a user who called in
Standup is over 15 mins
Chrome not loading webpages
User has keyboard or mouse issues
Headset issue
Customer uses the word "glitching"
LAPS did not give a password in Azure
Browser is not loading webpage
User asks when they can get a new laptop
MFA Reset
User forgets your remoted on
Global Protect Issues
Customer Reopens incident after it was resolved
Windows 10 User
Update on Incident
Fetch agent's computer forces a restart
Escalate a MFA reset for IT personnel
Resolved 10 tickets
User restarts computer before you can provide instruction thus ending call
