(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Wanting Permanent Local Admin Access
Free
Korey DID NOT start the Good Morning Post
User has keyboard or mouse issues
Expired AD Password
Restarting the user's computer fixes the issue
User asks when they can get a new laptop
Konica Service Call
Customer uses the word "glitching"
Get a ticket for application we don't support
Windows 11 User
Chrome not loading webpages
Attend 2+ Meeting in a day
Any Adobe Install
Customer has to end the call because they have another appointment
Update on Incident
Escalate an Incident
Complete a Fetch SCTASK for a user who called in
New Computer Setup
Agent took 15+ inbound calls in 1 day
Headset issue
PDFs not opening in Adobe
TeamViewer or LogMeIn doesn't work
Caller is driving and can't troubleshoot
Map a network drive
User forgets your remoted on
Ask HR transfer
First Call Resolution
User forgot their password
Customer Reopens incident after it was resolved
Resolved 10 tickets
Standup is under 5 mins
RbA Command Center Transfer
Suspend BitLocker for update
Outlook Profile Rebuild
Issue caused by not being connected to Global Protect/Andersen network
Global Protect Issues
Office Wireless Certificate issue
User has external monitor issues
Users account is disabled
Korey DID start the Good Morning Post
Add Printer to computer
Browser is not loading webpage
2 Tasks are completed in one day
You get the same caller on the same day
LAPS did not give a password in Azure
10 Self Submit Tickets completed in one day
Teams Add-in missing in Outlook
Get a Leave of Absence caller
User is using a computer that is not assigned to them
You hear a pet on a Call
Self Submit Queue is empty
Password Sync issue (computer using old password to sign in)
5 Self Submit tickets completed in one day
Email Escalation about an Incident
Windows 10 User
Free
AD
Account Unlock
Entering Credentials incorrectly
User is not sure if the email is suspicious
Need File
Restore
Fetch agent's computer forces a restart
Wrong Number
Update on REQ/RITM
AD Password Reset
Standup is over 15 mins
Someone's pet joins a Teams Meeting
User restarts computer before you can provide instruction thus ending call
Escalate a MFA reset for IT personnel
Use 1Password to uninstall Global Protect
Outlook issues
LAPS Needed
Someone asks you to view their Screen
User says they submitted a request but not showing up in ServiceNow
