(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Windows 11 User
Browser is not loading webpage
Global Protect Issues
Outlook issues
Close out 3+ tickets after 3 strikes in a day
User has keyboard or mouse issues
Users account is disabled
Ask HR transfer
Chrome not loading webpages
Expired AD Password
Get an AutoPilot user
Caller is driving and can't troubleshoot
LAPS did not give a password in Azure
Escalate an Incident
PDFs not opening in Adobe
User has external monitor issues
10 Self Submit Tickets completed in one day
Wrong Number
Entering Credentials incorrectly
User forgets your remoted on
Free
Attend 2+ Meeting in a day
User forgot their password
User is not sure if the email is suspicious
Korey DID NOT start the Good Morning Post
Customer has to end the call because they have another appointment
Restarting the user's computer fixes the issue
Agent took 15+ inbound calls in 1 day
First Call Resolution
Self Submit Queue is empty
AD Password Reset
Standup is under 5 mins
RbA Command Center Transfer
Windows 10 User
Headset issue
Add Printer to computer
You get the same caller on the same day
Resolved 10 tickets
Need File
Restore
User restarts computer before you can provide instruction thus ending call
TeamViewer or LogMeIn doesn't work
Someone asks you to view their Screen
2 Tasks are completed in one day
LAPS Needed
Outlook Profile Rebuild
Get a ticket for application we don't support
Standup is over 15 mins
Fetch agent's computer forces a restart
Caller doesn't know why they're calling
You hear a pet on a Call
Any Adobe Install
Escalate a MFA reset for IT personnel
Complete a Fetch SCTASK for a user who called in
Free
Map a network drive
Someone's pet joins a Teams Meeting
User says they submitted a request but not showing up in ServiceNow
Resolved 15 tickets
Customer uses the word "glitching"
Update on Incident
Email Escalation about an Incident
MFA Reset
5 Self Submit tickets completed in one day
Get a Leave of Absence caller
Korey DID start the Good Morning Post
Use 1Password to uninstall Global Protect
Wanting Permanent Local Admin Access
Customer is not technical
P1 Incident
Konica Service Call
User is using a computer that is not assigned to them
Issue caused by not being connected to Global Protect/Andersen network
Update on REQ/RITM
New Computer Setup
Microsoft Teams issues
User asks when they can get a new laptop
AD
Account Unlock
Password Sync issue (computer using old password to sign in)
