(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Add Printer to computer
User says they submitted a request but not showing up in ServiceNow
Customer Reopens incident after it was resolved
Any Adobe Install
AD Password Reset
Customer has to end the call because they have another appointment
Attend 2+ Meeting in a day
User has external monitor issues
Windows 10 User
Microsoft Teams issues
User asks when they can get a new laptop
First Call Resolution
Use 1Password to uninstall Global Protect
TeamViewer or LogMeIn doesn't work
Password Sync issue (computer using old password to sign in)
Standup is under 5 mins
Global Protect Issues
Self Submit Queue is empty
You get the same caller on the same day
Entering Credentials incorrectly
Korey DID start the Good Morning Post
Map a network drive
User restarts computer before you can provide instruction thus ending call
New Computer Setup
Suspend BitLocker for update
LAPS did not give a password in Azure
Wrong Number
10 Self Submit Tickets completed in one day
AD
Account Unlock
Close out 3+ tickets after 3 strikes in a day
LAPS Needed
Someone's pet joins a Teams Meeting
Teams Add-in missing in Outlook
User forgets your remoted on
Agent took 15+ inbound calls in 1 day
Caller is driving and can't troubleshoot
Office Wireless Certificate issue
Get a ticket for application we don't support
Free
Get a Leave of Absence caller
Someone asks you to view their Screen
Complete a Fetch SCTASK for a user who called in
Email Escalation about an Incident
Escalate an Incident
2 Tasks are completed in one day
P1 Incident
User is not sure if the email is suspicious
Customer uses the word "glitching"
PDFs not opening in Adobe
User forgot their password
RbA Command Center Transfer
User has keyboard or mouse issues
Restarting the user's computer fixes the issue
Browser is not loading webpage
Expired AD Password
Outlook issues
Resolved 15 tickets
Ask HR transfer
Update on REQ/RITM
Headset issue
Konica Service Call
Outlook Profile Rebuild
Update on Incident
You hear a pet on a Call
Issue caused by not being connected to Global Protect/Andersen network
Korey DID NOT start the Good Morning Post
MFA Reset
Customer is not technical
Chrome not loading webpages
Fetch agent's computer forces a restart
User is using a computer that is not assigned to them
