(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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New Computer Setup
Headset issue
TeamViewer or LogMeIn doesn't work
Entering Credentials incorrectly
Global Protect Issues
Email Escalation about an Incident
Update on Incident
Escalate an Incident
Customer is not technical
Outlook issues
Office Wireless Certificate issue
Resolved 10 tickets
Expired AD Password
Ask HR transfer
You hear a pet on a Call
Teams Add-in missing in Outlook
Get a ticket for application we don't support
LAPS Needed
Attend 2+ Meeting in a day
User has external monitor issues
Suspend BitLocker for update
Use 1Password to uninstall Global Protect
Users account is disabled
You get the same caller on the same day
User is not sure if the email is suspicious
Windows 11 User
Resolved 15 tickets
5 Self Submit tickets completed in one day
Map a network drive
Customer uses the word "glitching"
Password Sync issue (computer using old password to sign in)
Caller doesn't know why they're calling
Get an AutoPilot user
User asks when they can get a new laptop
Fetch agent's computer forces a restart
Chrome not loading webpages
Add Printer to computer
Customer Reopens incident after it was resolved
Someone's pet joins a Teams Meeting
Caller is driving and can't troubleshoot
Windows 10 User
Restarting the user's computer fixes the issue
Issue caused by not being connected to Global Protect/Andersen network
Wanting Permanent Local Admin Access
AD Password Reset
Someone asks you to view their Screen
PDFs not opening in Adobe
10 Self Submit Tickets completed in one day
Free
User forgets your remoted on
2 Tasks are completed in one day
User is using a computer that is not assigned to them
Wrong Number
Konica Service Call
Self Submit Queue is empty
Update on REQ/RITM
Standup is over 15 mins
AD
Account Unlock
Korey DID NOT start the Good Morning Post
Standup is under 5 mins
User has keyboard or mouse issues
Escalate a MFA reset for IT personnel
Korey DID start the Good Morning Post
Need File
Restore
Get a Leave of Absence caller
RbA Command Center Transfer
P1 Incident
Agent took 15+ inbound calls in 1 day
User forgot their password
Browser is not loading webpage
Complete a Fetch SCTASK for a user who called in
Microsoft Teams issues
Close out 3+ tickets after 3 strikes in a day
MFA Reset
User says they submitted a request but not showing up in ServiceNow
Any Adobe Install
Free
Customer has to end the call because they have another appointment
First Call Resolution
User restarts computer before you can provide instruction thus ending call
