Complete aFetchSCTASK fora user whocalled inExpiredADPasswordUpdate onREQ/RITMEmailEscalationabout anIncidentHeadsetissueWindows10 UserYou heara pet ona CallUser haskeyboardor mouseissuesStandupis under5 minsLAPSNeededKorey DIDNOT startthe GoodMorningPostNeedFileRestoreUserforgetsyourremoted onYou get thesame calleron thesame daySelfSubmitQueue isemptyClose out 3+tickets after3 strikes in adayEscalateanIncidentWantingPermanentLocal AdminAccessCustomeruses theword"glitching"AnyAdobeInstallAgent took15+ inboundcalls in 1dayKonicaServiceCall5 SelfSubmitticketscompleted inone dayOutlookissuesGet anAutoPilotuserUser hasexternalmonitorissuesUsersaccount isdisabledFreeFreePassword Syncissue(computerusing oldpassword tosign in)P1IncidentEscalate aMFA resetfor ITpersonnelOutlookProfileRebuildCallerdoesn't knowwhy they'recallingGlobalProtectIssuesUser restartscomputerbefore you canprovideinstruction thusending callSuspendBitLockerfor updateSomeone'spet joins aTeamsMeetingStandupis over15 mins10 SelfSubmitTicketscompleted inone dayUser is usinga computerthat is notassigned tothemOfficeWirelessCertificateissueIssue caused bynot beingconnected toGlobalProtect/AndersennetworkFirst CallResolutionRbACommandCenterTransferAddPrinter tocomputerUser says theysubmitted arequest but notshowing up inServiceNowCustomer hasto end the callbecause theyhave anotherappointmentChromenotloadingwebpagesSomeoneasks you toview theirScreenResolved15ticketsUse1Passwordto uninstallGlobalProtectFetchagent'scomputerforces arestartUpdateonIncidentKorey DIDstart theGoodMorningPostCustomeris nottechnicalPDFs notopeningin AdobeMap anetworkdriveUserforgottheirpasswordAsk HRtransferMFAResetBrowseris notloadingwebpageTeamVieweror LogMeIndoesn't workResolved10ticketsUser askswhen theycan get anew laptopADPasswordResetAttend 2+Meetingin a dayWrongNumberCaller isdriving andcan'ttroubleshootLAPS didnot give apasswordin AzureRestartingthe user'scomputerfixes theissueWindows11 User2 Tasksarecompletedin one dayEnteringCredentialsincorrectlyTeamsAdd-inmissing inOutlookGet aLeave ofAbsencecallerGet a ticketforapplicationwe don'tsupportADAccountUnlockCustomerReopensincident afterit wasresolvedUser is notsure if theemail issuspiciousNewComputerSetupMicrosoftTeamsissuesComplete aFetchSCTASK fora user whocalled inExpiredADPasswordUpdate onREQ/RITMEmailEscalationabout anIncidentHeadsetissueWindows10 UserYou heara pet ona CallUser haskeyboardor mouseissuesStandupis under5 minsLAPSNeededKorey DIDNOT startthe GoodMorningPostNeedFileRestoreUserforgetsyourremoted onYou get thesame calleron thesame daySelfSubmitQueue isemptyClose out 3+tickets after3 strikes in adayEscalateanIncidentWantingPermanentLocal AdminAccessCustomeruses theword"glitching"AnyAdobeInstallAgent took15+ inboundcalls in 1dayKonicaServiceCall5 SelfSubmitticketscompleted inone dayOutlookissuesGet anAutoPilotuserUser hasexternalmonitorissuesUsersaccount isdisabledFreeFreePassword Syncissue(computerusing oldpassword tosign in)P1IncidentEscalate aMFA resetfor ITpersonnelOutlookProfileRebuildCallerdoesn't knowwhy they'recallingGlobalProtectIssuesUser restartscomputerbefore you canprovideinstruction thusending callSuspendBitLockerfor updateSomeone'spet joins aTeamsMeetingStandupis over15 mins10 SelfSubmitTicketscompleted inone dayUser is usinga computerthat is notassigned tothemOfficeWirelessCertificateissueIssue caused bynot beingconnected toGlobalProtect/AndersennetworkFirst CallResolutionRbACommandCenterTransferAddPrinter tocomputerUser says theysubmitted arequest but notshowing up inServiceNowCustomer hasto end the callbecause theyhave anotherappointmentChromenotloadingwebpagesSomeoneasks you toview theirScreenResolved15ticketsUse1Passwordto uninstallGlobalProtectFetchagent'scomputerforces arestartUpdateonIncidentKorey DIDstart theGoodMorningPostCustomeris nottechnicalPDFs notopeningin AdobeMap anetworkdriveUserforgottheirpasswordAsk HRtransferMFAResetBrowseris notloadingwebpageTeamVieweror LogMeIndoesn't workResolved10ticketsUser askswhen theycan get anew laptopADPasswordResetAttend 2+Meetingin a dayWrongNumberCaller isdriving andcan'ttroubleshootLAPS didnot give apasswordin AzureRestartingthe user'scomputerfixes theissueWindows11 User2 Tasksarecompletedin one dayEnteringCredentialsincorrectlyTeamsAdd-inmissing inOutlookGet aLeave ofAbsencecallerGet a ticketforapplicationwe don'tsupportADAccountUnlockCustomerReopensincident afterit wasresolvedUser is notsure if theemail issuspiciousNewComputerSetupMicrosoftTeamsissues

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a Fetch SCTASK for a user who called in
  2. Expired AD Password
  3. Update on REQ/RITM
  4. Email Escalation about an Incident
  5. Headset issue
  6. Windows 10 User
  7. You hear a pet on a Call
  8. User has keyboard or mouse issues
  9. Standup is under 5 mins
  10. LAPS Needed
  11. Korey DID NOT start the Good Morning Post
  12. Need File Restore
  13. User forgets your remoted on
  14. You get the same caller on the same day
  15. Self Submit Queue is empty
  16. Close out 3+ tickets after 3 strikes in a day
  17. Escalate an Incident
  18. Wanting Permanent Local Admin Access
  19. Customer uses the word "glitching"
  20. Any Adobe Install
  21. Agent took 15+ inbound calls in 1 day
  22. Konica Service Call
  23. 5 Self Submit tickets completed in one day
  24. Outlook issues
  25. Get an AutoPilot user
  26. User has external monitor issues
  27. Users account is disabled
  28. Free
  29. Free
  30. Password Sync issue (computer using old password to sign in)
  31. P1 Incident
  32. Escalate a MFA reset for IT personnel
  33. Outlook Profile Rebuild
  34. Caller doesn't know why they're calling
  35. Global Protect Issues
  36. User restarts computer before you can provide instruction thus ending call
  37. Suspend BitLocker for update
  38. Someone's pet joins a Teams Meeting
  39. Standup is over 15 mins
  40. 10 Self Submit Tickets completed in one day
  41. User is using a computer that is not assigned to them
  42. Office Wireless Certificate issue
  43. Issue caused by not being connected to Global Protect/Andersen network
  44. First Call Resolution
  45. RbA Command Center Transfer
  46. Add Printer to computer
  47. User says they submitted a request but not showing up in ServiceNow
  48. Customer has to end the call because they have another appointment
  49. Chrome not loading webpages
  50. Someone asks you to view their Screen
  51. Resolved 15 tickets
  52. Use 1Password to uninstall Global Protect
  53. Fetch agent's computer forces a restart
  54. Update on Incident
  55. Korey DID start the Good Morning Post
  56. Customer is not technical
  57. PDFs not opening in Adobe
  58. Map a network drive
  59. User forgot their password
  60. Ask HR transfer
  61. MFA Reset
  62. Browser is not loading webpage
  63. TeamViewer or LogMeIn doesn't work
  64. Resolved 10 tickets
  65. User asks when they can get a new laptop
  66. AD Password Reset
  67. Attend 2+ Meeting in a day
  68. Wrong Number
  69. Caller is driving and can't troubleshoot
  70. LAPS did not give a password in Azure
  71. Restarting the user's computer fixes the issue
  72. Windows 11 User
  73. 2 Tasks are completed in one day
  74. Entering Credentials incorrectly
  75. Teams Add-in missing in Outlook
  76. Get a Leave of Absence caller
  77. Get a ticket for application we don't support
  78. AD Account Unlock
  79. Customer Reopens incident after it was resolved
  80. User is not sure if the email is suspicious
  81. New Computer Setup
  82. Microsoft Teams issues