(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Headset issue
Wanting Permanent Local Admin Access
Self Submit Queue is empty
Customer uses the word "glitching"
Chrome not loading webpages
Microsoft Teams issues
LAPS Needed
You get the same caller on the same day
Use 1Password to uninstall Global Protect
AD
Account Unlock
Customer is not technical
Complete a Fetch SCTASK for a user who called in
PDFs not opening in Adobe
5 Self Submit tickets completed in one day
Password Sync issue (computer using old password to sign in)
Resolved 15 tickets
Windows 11 User
Update on Incident
Konica Service Call
User restarts computer before you can provide instruction thus ending call
User forgot their password
Office Wireless Certificate issue
Entering Credentials incorrectly
User says they submitted a request but not showing up in ServiceNow
Map a network drive
Escalate an Incident
Teams Add-in missing in Outlook
LAPS did not give a password in Azure
Resolved 10 tickets
Email Escalation about an Incident
Korey DID NOT start the Good Morning Post
Free
Outlook issues
First Call Resolution
Outlook Profile Rebuild
You hear a pet on a Call
Windows 10 User
User is not sure if the email is suspicious
Agent took 15+ inbound calls in 1 day
P1 Incident
Fetch agent's computer forces a restart
Get a ticket for application we don't support
New Computer Setup
Users account is disabled
Get an AutoPilot user
Add Printer to computer
Caller is driving and can't troubleshoot
10 Self Submit Tickets completed in one day
User is using a computer that is not assigned to them
Someone asks you to view their Screen
Suspend BitLocker for update
User has external monitor issues
Caller doesn't know why they're calling
RbA Command Center Transfer
Escalate a MFA reset for IT personnel
Any Adobe Install
Close out 3+ tickets after 3 strikes in a day
Update on REQ/RITM
Free
Someone's pet joins a Teams Meeting
Expired AD Password
Customer Reopens incident after it was resolved
Issue caused by not being connected to Global Protect/Andersen network
Wrong Number
Restarting the user's computer fixes the issue
Standup is over 15 mins
Customer has to end the call because they have another appointment
