Userforgetsyourremoted onOutlookissuesLAPS didnot give apasswordin AzureUser is notsure if theemail issuspiciousUser says theysubmitted arequest but notshowing up inServiceNowSomeone'spet joins aTeamsMeetingUpdate onREQ/RITMUser askswhen theycan get anew laptopRestartingthe user'scomputerfixes theissueLAPSNeededCustomeruses theword"glitching"Get anAutoPilotuserSuspendBitLockerfor updateP1IncidentOfficeWirelessCertificateissueTeamVieweror LogMeIndoesn't workKorey DIDstart theGoodMorningPostCallerdoesn't knowwhy they'recallingCustomerReopensincident afterit wasresolvedADAccountUnlockGlobalProtectIssuesClose out 3+tickets after3 strikes in adayEscalate aMFA resetfor ITpersonnelKonicaServiceCallIssue caused bynot beingconnected toGlobalProtect/AndersennetworkCaller isdriving andcan'ttroubleshootMap anetworkdriveNeedFileRestoreStandupis under5 minsNewComputerSetupEnteringCredentialsincorrectlyUser hasexternalmonitorissuesChromenotloadingwebpagesMFAResetCustomeris nottechnicalUpdateonIncidentStandupis over15 minsSelfSubmitQueue isemptyWrongNumberAttend 2+Meetingin a dayKorey DIDNOT startthe GoodMorningPostExpiredADPasswordUser haskeyboardor mouseissuesFreeWantingPermanentLocal AdminAccessAsk HRtransferAgent took15+ inboundcalls in 1dayResolved10ticketsTeamsAdd-inmissing inOutlookGet aLeave ofAbsencecallerUse1Passwordto uninstallGlobalProtectFreeGet a ticketforapplicationwe don'tsupportFirst CallResolutionCustomer hasto end the callbecause theyhave anotherappointmentEscalateanIncidentEmailEscalationabout anIncidentAnyAdobeInstallPDFs notopeningin AdobeComplete aFetchSCTASK fora user whocalled inWindows10 UserBrowseris notloadingwebpageResolved15ticketsUser is usinga computerthat is notassigned tothemFetchagent'scomputerforces arestartADPasswordResetSomeoneasks you toview theirScreenUsersaccount isdisabledWindows11 UserUserforgottheirpasswordAddPrinter tocomputerYou get thesame calleron thesame day5 SelfSubmitticketscompleted inone dayOutlookProfileRebuildPassword Syncissue(computerusing oldpassword tosign in)HeadsetissueYou heara pet ona Call10 SelfSubmitTicketscompleted inone day2 Tasksarecompletedin one dayUser restartscomputerbefore you canprovideinstruction thusending callMicrosoftTeamsissuesRbACommandCenterTransferUserforgetsyourremoted onOutlookissuesLAPS didnot give apasswordin AzureUser is notsure if theemail issuspiciousUser says theysubmitted arequest but notshowing up inServiceNowSomeone'spet joins aTeamsMeetingUpdate onREQ/RITMUser askswhen theycan get anew laptopRestartingthe user'scomputerfixes theissueLAPSNeededCustomeruses theword"glitching"Get anAutoPilotuserSuspendBitLockerfor updateP1IncidentOfficeWirelessCertificateissueTeamVieweror LogMeIndoesn't workKorey DIDstart theGoodMorningPostCallerdoesn't knowwhy they'recallingCustomerReopensincident afterit wasresolvedADAccountUnlockGlobalProtectIssuesClose out 3+tickets after3 strikes in adayEscalate aMFA resetfor ITpersonnelKonicaServiceCallIssue caused bynot beingconnected toGlobalProtect/AndersennetworkCaller isdriving andcan'ttroubleshootMap anetworkdriveNeedFileRestoreStandupis under5 minsNewComputerSetupEnteringCredentialsincorrectlyUser hasexternalmonitorissuesChromenotloadingwebpagesMFAResetCustomeris nottechnicalUpdateonIncidentStandupis over15 minsSelfSubmitQueue isemptyWrongNumberAttend 2+Meetingin a dayKorey DIDNOT startthe GoodMorningPostExpiredADPasswordUser haskeyboardor mouseissuesFreeWantingPermanentLocal AdminAccessAsk HRtransferAgent took15+ inboundcalls in 1dayResolved10ticketsTeamsAdd-inmissing inOutlookGet aLeave ofAbsencecallerUse1Passwordto uninstallGlobalProtectFreeGet a ticketforapplicationwe don'tsupportFirst CallResolutionCustomer hasto end the callbecause theyhave anotherappointmentEscalateanIncidentEmailEscalationabout anIncidentAnyAdobeInstallPDFs notopeningin AdobeComplete aFetchSCTASK fora user whocalled inWindows10 UserBrowseris notloadingwebpageResolved15ticketsUser is usinga computerthat is notassigned tothemFetchagent'scomputerforces arestartADPasswordResetSomeoneasks you toview theirScreenUsersaccount isdisabledWindows11 UserUserforgottheirpasswordAddPrinter tocomputerYou get thesame calleron thesame day5 SelfSubmitticketscompleted inone dayOutlookProfileRebuildPassword Syncissue(computerusing oldpassword tosign in)HeadsetissueYou heara pet ona Call10 SelfSubmitTicketscompleted inone day2 Tasksarecompletedin one dayUser restartscomputerbefore you canprovideinstruction thusending callMicrosoftTeamsissuesRbACommandCenterTransfer

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User forgets your remoted on
  2. Outlook issues
  3. LAPS did not give a password in Azure
  4. User is not sure if the email is suspicious
  5. User says they submitted a request but not showing up in ServiceNow
  6. Someone's pet joins a Teams Meeting
  7. Update on REQ/RITM
  8. User asks when they can get a new laptop
  9. Restarting the user's computer fixes the issue
  10. LAPS Needed
  11. Customer uses the word "glitching"
  12. Get an AutoPilot user
  13. Suspend BitLocker for update
  14. P1 Incident
  15. Office Wireless Certificate issue
  16. TeamViewer or LogMeIn doesn't work
  17. Korey DID start the Good Morning Post
  18. Caller doesn't know why they're calling
  19. Customer Reopens incident after it was resolved
  20. AD Account Unlock
  21. Global Protect Issues
  22. Close out 3+ tickets after 3 strikes in a day
  23. Escalate a MFA reset for IT personnel
  24. Konica Service Call
  25. Issue caused by not being connected to Global Protect/Andersen network
  26. Caller is driving and can't troubleshoot
  27. Map a network drive
  28. Need File Restore
  29. Standup is under 5 mins
  30. New Computer Setup
  31. Entering Credentials incorrectly
  32. User has external monitor issues
  33. Chrome not loading webpages
  34. MFA Reset
  35. Customer is not technical
  36. Update on Incident
  37. Standup is over 15 mins
  38. Self Submit Queue is empty
  39. Wrong Number
  40. Attend 2+ Meeting in a day
  41. Korey DID NOT start the Good Morning Post
  42. Expired AD Password
  43. User has keyboard or mouse issues
  44. Free
  45. Wanting Permanent Local Admin Access
  46. Ask HR transfer
  47. Agent took 15+ inbound calls in 1 day
  48. Resolved 10 tickets
  49. Teams Add-in missing in Outlook
  50. Get a Leave of Absence caller
  51. Use 1Password to uninstall Global Protect
  52. Free
  53. Get a ticket for application we don't support
  54. First Call Resolution
  55. Customer has to end the call because they have another appointment
  56. Escalate an Incident
  57. Email Escalation about an Incident
  58. Any Adobe Install
  59. PDFs not opening in Adobe
  60. Complete a Fetch SCTASK for a user who called in
  61. Windows 10 User
  62. Browser is not loading webpage
  63. Resolved 15 tickets
  64. User is using a computer that is not assigned to them
  65. Fetch agent's computer forces a restart
  66. AD Password Reset
  67. Someone asks you to view their Screen
  68. Users account is disabled
  69. Windows 11 User
  70. User forgot their password
  71. Add Printer to computer
  72. You get the same caller on the same day
  73. 5 Self Submit tickets completed in one day
  74. Outlook Profile Rebuild
  75. Password Sync issue (computer using old password to sign in)
  76. Headset issue
  77. You hear a pet on a Call
  78. 10 Self Submit Tickets completed in one day
  79. 2 Tasks are completed in one day
  80. User restarts computer before you can provide instruction thus ending call
  81. Microsoft Teams issues
  82. RbA Command Center Transfer