(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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MFA Reset
Escalate a MFA reset for IT personnel
Complete a Fetch SCTASK for a user who called in
Add Printer to computer
Konica Service Call
Standup is over 15 mins
RbA Command Center Transfer
Map a network drive
AD Password Reset
5 Self Submit tickets completed in one day
Email Escalation about an Incident
Entering Credentials incorrectly
Standup is under 5 mins
Issue caused by not being connected to Global Protect/Andersen network
Agent took 15+ inbound calls in 1 day
Free
Expired AD Password
User forgets your remoted on
Users account is disabled
Update on Incident
Caller is driving and can't troubleshoot
Suspend BitLocker for update
Update on REQ/RITM
User is using a computer that is not assigned to them
Outlook issues
Korey DID NOT start the Good Morning Post
Restarting the user's computer fixes the issue
Free
Windows 10 User
Customer is not technical
Attend 2+ Meeting in a day
Close out 3+ tickets after 3 strikes in a day
Customer uses the word "glitching"
LAPS Needed
Caller doesn't know why they're calling
Browser is not loading webpage
Headset issue
New Computer Setup
User has keyboard or mouse issues
LAPS did not give a password in Azure
Wrong Number
Teams Add-in missing in Outlook
Outlook Profile Rebuild
Chrome not loading webpages
Get a Leave of Absence caller
You get the same caller on the same day
Windows 11 User
2 Tasks are completed in one day
Get a ticket for application we don't support
Password Sync issue (computer using old password to sign in)
First Call Resolution
PDFs not opening in Adobe
User forgot their password
You hear a pet on a Call
Escalate an Incident
Office Wireless Certificate issue
Need File
Restore
Fetch agent's computer forces a restart
Ask HR transfer
User says they submitted a request but not showing up in ServiceNow
AD
Account Unlock
Get an AutoPilot user
Korey DID start the Good Morning Post
Global Protect Issues
Someone's pet joins a Teams Meeting
P1 Incident
Someone asks you to view their Screen
Customer Reopens incident after it was resolved
User asks when they can get a new laptop
User restarts computer before you can provide instruction thus ending call
Resolved 10 tickets
10 Self Submit Tickets completed in one day
User has external monitor issues
TeamViewer or LogMeIn doesn't work
Resolved 15 tickets
Use 1Password to uninstall Global Protect
Self Submit Queue is empty
Customer has to end the call because they have another appointment
