(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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LAPS did not give a password in Azure
RbA Command Center Transfer
Someone asks you to view their Screen
Fetch agent's computer forces a restart
Someone's pet joins a Teams Meeting
Global Protect Issues
Customer Reopens incident after it was resolved
AD
Account Unlock
Expired AD Password
5 Self Submit tickets completed in one day
PDFs not opening in Adobe
Korey DID NOT start the Good Morning Post
Office Wireless Certificate issue
Users account is disabled
Any Adobe Install
Update on Incident
Free
Microsoft Teams issues
Browser is not loading webpage
Free
User has keyboard or mouse issues
Password Sync issue (computer using old password to sign in)
You hear a pet on a Call
P1 Incident
Attend 2+ Meeting in a day
10 Self Submit Tickets completed in one day
TeamViewer or LogMeIn doesn't work
Caller is driving and can't troubleshoot
Chrome not loading webpages
Add Printer to computer
Headset issue
User asks when they can get a new laptop
Escalate a MFA reset for IT personnel
LAPS Needed
Standup is under 5 mins
User has external monitor issues
User is using a computer that is not assigned to them
Suspend BitLocker for update
2 Tasks are completed in one day
Update on REQ/RITM
Get a ticket for application we don't support
Customer is not technical
Customer has to end the call because they have another appointment
You get the same caller on the same day
Get an AutoPilot user
Konica Service Call
Korey DID start the Good Morning Post
Ask HR transfer
New Computer Setup
User says they submitted a request but not showing up in ServiceNow
Close out 3+ tickets after 3 strikes in a day
User forgot their password
Map a network drive
User restarts computer before you can provide instruction thus ending call
Use 1Password to uninstall Global Protect
Self Submit Queue is empty
Resolved 15 tickets
Resolved 10 tickets
First Call Resolution
Escalate an Incident
Customer uses the word "glitching"
Outlook issues
User forgets your remoted on
Issue caused by not being connected to Global Protect/Andersen network
