(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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LAPS did not give a password in Azure
Korey DID start the Good Morning Post
Teams Add-in missing in Outlook
User has keyboard or mouse issues
AD
Account Unlock
Get an AutoPilot user
Get a Leave of Absence caller
User forgets your remoted on
2 Tasks are completed in one day
Email Escalation about an Incident
User is not sure if the email is suspicious
First Call Resolution
User is using a computer that is not assigned to them
Map a network drive
User forgot their password
Caller is driving and can't troubleshoot
Need File
Restore
Get a ticket for application we don't support
Global Protect Issues
Users account is disabled
Standup is over 15 mins
Windows 10 User
You hear a pet on a Call
Customer uses the word "glitching"
Office Wireless Certificate issue
Password Sync issue (computer using old password to sign in)
Chrome not loading webpages
Any Adobe Install
User says they submitted a request but not showing up in ServiceNow
Headset issue
Someone's pet joins a Teams Meeting
Self Submit Queue is empty
Standup is under 5 mins
Agent took 15+ inbound calls in 1 day
Fetch agent's computer forces a restart
Expired AD Password
Entering Credentials incorrectly
New Computer Setup
Wrong Number
Issue caused by not being connected to Global Protect/Andersen network
Escalate an Incident
Escalate a MFA reset for IT personnel
Resolved 10 tickets
Restarting the user's computer fixes the issue
Microsoft Teams issues
Customer has to end the call because they have another appointment
Update on Incident
Complete a Fetch SCTASK for a user who called in
Wanting Permanent Local Admin Access
Konica Service Call
LAPS Needed
P1 Incident
Add Printer to computer
Customer Reopens incident after it was resolved
Someone asks you to view their Screen
MFA Reset
Free
Resolved 15 tickets
5 Self Submit tickets completed in one day
RbA Command Center Transfer
Customer is not technical
Suspend BitLocker for update
AD Password Reset
TeamViewer or LogMeIn doesn't work
Use 1Password to uninstall Global Protect
Windows 11 User
Caller doesn't know why they're calling
Ask HR transfer
Free
Outlook issues
Attend 2+ Meeting in a day
User asks when they can get a new laptop
Update on REQ/RITM
User has external monitor issues
Close out 3+ tickets after 3 strikes in a day
Korey DID NOT start the Good Morning Post
User restarts computer before you can provide instruction thus ending call
