(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User says they submitted a request but not showing up in ServiceNow
Caller doesn't know why they're calling
Fetch agent's computer forces a restart
Customer has to end the call because they have another appointment
Get a ticket for application we don't support
Get an AutoPilot user
P1 Incident
Teams Add-in missing in Outlook
Resolved 15 tickets
5 Self Submit tickets completed in one day
Email Escalation about an Incident
Password Sync issue (computer using old password to sign in)
Resolved 10 tickets
Outlook issues
Caller is driving and can't troubleshoot
Headset issue
Complete a Fetch SCTASK for a user who called in
Global Protect Issues
10 Self Submit Tickets completed in one day
Korey DID start the Good Morning Post
MFA Reset
User has external monitor issues
Add Printer to computer
Customer Reopens incident after it was resolved
Agent took 15+ inbound calls in 1 day
You get the same caller on the same day
Konica Service Call
Someone's pet joins a Teams Meeting
User restarts computer before you can provide instruction thus ending call
Korey DID NOT start the Good Morning Post
Need File
Restore
Office Wireless Certificate issue
Any Adobe Install
User is using a computer that is not assigned to them
Close out 3+ tickets after 3 strikes in a day
User has keyboard or mouse issues
LAPS Needed
Ask HR transfer
New Computer Setup
2 Tasks are completed in one day
Users account is disabled
Escalate an Incident
Customer uses the word "glitching"
You hear a pet on a Call
Self Submit Queue is empty
PDFs not opening in Adobe
First Call Resolution
User is not sure if the email is suspicious
Chrome not loading webpages
Update on Incident
Restarting the user's computer fixes the issue
Wanting Permanent Local Admin Access
Standup is under 5 mins
AD
Account Unlock
Free
Someone asks you to view their Screen
Outlook Profile Rebuild
Get a Leave of Absence caller
RbA Command Center Transfer
Wrong Number
Entering Credentials incorrectly
Browser is not loading webpage
Attend 2+ Meeting in a day
Windows 11 User
User forgot their password
Windows 10 User
TeamViewer or LogMeIn doesn't work
Issue caused by not being connected to Global Protect/Andersen network
