Standupis over15 minsOutlookissuesUser haskeyboardor mouseissuesAddPrinter tocomputerGet anAutoPilotuserGet a ticketforapplicationwe don'tsupportUser says theysubmitted arequest but notshowing up inServiceNowPDFs notopeningin AdobeUser restartscomputerbefore you canprovideinstruction thusending callYou get thesame calleron thesame dayUser askswhen theycan get anew laptopCustomeruses theword"glitching"Agent took15+ inboundcalls in 1day2 Tasksarecompletedin one dayEmailEscalationabout anIncidentWrongNumberAnyAdobeInstallEscalate aMFA resetfor ITpersonnelNeedFileRestoreKonicaServiceCall5 SelfSubmitticketscompleted inone dayEnteringCredentialsincorrectlyADPasswordResetMap anetworkdriveExpiredADPasswordRbACommandCenterTransferTeamsAdd-inmissing inOutlookSuspendBitLockerfor updateLAPSNeededWindows10 UserUpdateonIncidentResolved10ticketsAsk HRtransferCustomeris nottechnicalMicrosoftTeamsissuesUserforgottheirpasswordGet aLeave ofAbsencecallerUser is usinga computerthat is notassigned tothemCaller isdriving andcan'ttroubleshootUser hasexternalmonitorissuesMFAResetWantingPermanentLocal AdminAccessWindows11 UserFirst CallResolutionCustomer hasto end the callbecause theyhave anotherappointmentNewComputerSetupIssue caused bynot beingconnected toGlobalProtect/AndersennetworkResolved15ticketsPassword Syncissue(computerusing oldpassword tosign in)OfficeWirelessCertificateissueFreeUserforgetsyourremoted onRestartingthe user'scomputerfixes theissueKorey DIDNOT startthe GoodMorningPostFetchagent'scomputerforces arestartFreeBrowseris notloadingwebpage10 SelfSubmitTicketscompleted inone dayUser is notsure if theemail issuspiciousStandupis under5 minsOutlookProfileRebuildADAccountUnlockEscalateanIncidentAttend 2+Meetingin a dayTeamVieweror LogMeIndoesn't workComplete aFetchSCTASK fora user whocalled inUpdate onREQ/RITMClose out 3+tickets after3 strikes in adaySomeoneasks you toview theirScreenSelfSubmitQueue isemptyGlobalProtectIssuesChromenotloadingwebpagesLAPS didnot give apasswordin AzureCallerdoesn't knowwhy they'recallingHeadsetissueP1IncidentCustomerReopensincident afterit wasresolvedUsersaccount isdisabledUse1Passwordto uninstallGlobalProtectKorey DIDstart theGoodMorningPostSomeone'spet joins aTeamsMeetingYou heara pet ona CallStandupis over15 minsOutlookissuesUser haskeyboardor mouseissuesAddPrinter tocomputerGet anAutoPilotuserGet a ticketforapplicationwe don'tsupportUser says theysubmitted arequest but notshowing up inServiceNowPDFs notopeningin AdobeUser restartscomputerbefore you canprovideinstruction thusending callYou get thesame calleron thesame dayUser askswhen theycan get anew laptopCustomeruses theword"glitching"Agent took15+ inboundcalls in 1day2 Tasksarecompletedin one dayEmailEscalationabout anIncidentWrongNumberAnyAdobeInstallEscalate aMFA resetfor ITpersonnelNeedFileRestoreKonicaServiceCall5 SelfSubmitticketscompleted inone dayEnteringCredentialsincorrectlyADPasswordResetMap anetworkdriveExpiredADPasswordRbACommandCenterTransferTeamsAdd-inmissing inOutlookSuspendBitLockerfor updateLAPSNeededWindows10 UserUpdateonIncidentResolved10ticketsAsk HRtransferCustomeris nottechnicalMicrosoftTeamsissuesUserforgottheirpasswordGet aLeave ofAbsencecallerUser is usinga computerthat is notassigned tothemCaller isdriving andcan'ttroubleshootUser hasexternalmonitorissuesMFAResetWantingPermanentLocal AdminAccessWindows11 UserFirst CallResolutionCustomer hasto end the callbecause theyhave anotherappointmentNewComputerSetupIssue caused bynot beingconnected toGlobalProtect/AndersennetworkResolved15ticketsPassword Syncissue(computerusing oldpassword tosign in)OfficeWirelessCertificateissueFreeUserforgetsyourremoted onRestartingthe user'scomputerfixes theissueKorey DIDNOT startthe GoodMorningPostFetchagent'scomputerforces arestartFreeBrowseris notloadingwebpage10 SelfSubmitTicketscompleted inone dayUser is notsure if theemail issuspiciousStandupis under5 minsOutlookProfileRebuildADAccountUnlockEscalateanIncidentAttend 2+Meetingin a dayTeamVieweror LogMeIndoesn't workComplete aFetchSCTASK fora user whocalled inUpdate onREQ/RITMClose out 3+tickets after3 strikes in adaySomeoneasks you toview theirScreenSelfSubmitQueue isemptyGlobalProtectIssuesChromenotloadingwebpagesLAPS didnot give apasswordin AzureCallerdoesn't knowwhy they'recallingHeadsetissueP1IncidentCustomerReopensincident afterit wasresolvedUsersaccount isdisabledUse1Passwordto uninstallGlobalProtectKorey DIDstart theGoodMorningPostSomeone'spet joins aTeamsMeetingYou heara pet ona Call

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Standup is over 15 mins
  2. Outlook issues
  3. User has keyboard or mouse issues
  4. Add Printer to computer
  5. Get an AutoPilot user
  6. Get a ticket for application we don't support
  7. User says they submitted a request but not showing up in ServiceNow
  8. PDFs not opening in Adobe
  9. User restarts computer before you can provide instruction thus ending call
  10. You get the same caller on the same day
  11. User asks when they can get a new laptop
  12. Customer uses the word "glitching"
  13. Agent took 15+ inbound calls in 1 day
  14. 2 Tasks are completed in one day
  15. Email Escalation about an Incident
  16. Wrong Number
  17. Any Adobe Install
  18. Escalate a MFA reset for IT personnel
  19. Need File Restore
  20. Konica Service Call
  21. 5 Self Submit tickets completed in one day
  22. Entering Credentials incorrectly
  23. AD Password Reset
  24. Map a network drive
  25. Expired AD Password
  26. RbA Command Center Transfer
  27. Teams Add-in missing in Outlook
  28. Suspend BitLocker for update
  29. LAPS Needed
  30. Windows 10 User
  31. Update on Incident
  32. Resolved 10 tickets
  33. Ask HR transfer
  34. Customer is not technical
  35. Microsoft Teams issues
  36. User forgot their password
  37. Get a Leave of Absence caller
  38. User is using a computer that is not assigned to them
  39. Caller is driving and can't troubleshoot
  40. User has external monitor issues
  41. MFA Reset
  42. Wanting Permanent Local Admin Access
  43. Windows 11 User
  44. First Call Resolution
  45. Customer has to end the call because they have another appointment
  46. New Computer Setup
  47. Issue caused by not being connected to Global Protect/Andersen network
  48. Resolved 15 tickets
  49. Password Sync issue (computer using old password to sign in)
  50. Office Wireless Certificate issue
  51. Free
  52. User forgets your remoted on
  53. Restarting the user's computer fixes the issue
  54. Korey DID NOT start the Good Morning Post
  55. Fetch agent's computer forces a restart
  56. Free
  57. Browser is not loading webpage
  58. 10 Self Submit Tickets completed in one day
  59. User is not sure if the email is suspicious
  60. Standup is under 5 mins
  61. Outlook Profile Rebuild
  62. AD Account Unlock
  63. Escalate an Incident
  64. Attend 2+ Meeting in a day
  65. TeamViewer or LogMeIn doesn't work
  66. Complete a Fetch SCTASK for a user who called in
  67. Update on REQ/RITM
  68. Close out 3+ tickets after 3 strikes in a day
  69. Someone asks you to view their Screen
  70. Self Submit Queue is empty
  71. Global Protect Issues
  72. Chrome not loading webpages
  73. LAPS did not give a password in Azure
  74. Caller doesn't know why they're calling
  75. Headset issue
  76. P1 Incident
  77. Customer Reopens incident after it was resolved
  78. Users account is disabled
  79. Use 1Password to uninstall Global Protect
  80. Korey DID start the Good Morning Post
  81. Someone's pet joins a Teams Meeting
  82. You hear a pet on a Call