EscalateanIncidentBrowseris notloadingwebpageKonicaServiceCallSuspendBitLockerfor updateLAPS didnot give apasswordin AzureOfficeWirelessCertificateissueSomeone'spet joins aTeamsMeetingCaller isdriving andcan'ttroubleshootCustomeruses theword"glitching"Get anAutoPilotuserCallerdoesn't knowwhy they'recallingAddPrinter tocomputerRbACommandCenterTransferFreeUser restartscomputerbefore you canprovideinstruction thusending callChromenotloadingwebpagesUser is usinga computerthat is notassigned tothemLAPSNeededUpdateonIncidentFreeTeamVieweror LogMeIndoesn't workCustomerReopensincident afterit wasresolvedRestartingthe user'scomputerfixes theissueWindows10 UserOutlookissuesOutlookProfileRebuildYou heara pet ona CallKorey DIDstart theGoodMorningPostP1IncidentHeadsetissueWrongNumberAttend 2+Meetingin a daySomeoneasks you toview theirScreenCustomer hasto end the callbecause theyhave anotherappointmentSelfSubmitQueue isemptyTeamsAdd-inmissing inOutlookCustomeris nottechnicalMFAResetStandupis under5 minsMap anetworkdriveADAccountUnlockADPasswordResetComplete aFetchSCTASK fora user whocalled inUser haskeyboardor mouseissues2 Tasksarecompletedin one dayUser says theysubmitted arequest but notshowing up inServiceNowPDFs notopeningin AdobeEscalate aMFA resetfor ITpersonnelIssue caused bynot beingconnected toGlobalProtect/AndersennetworkYou get thesame calleron thesame day5 SelfSubmitticketscompleted inone dayExpiredADPasswordNeedFileRestoreUpdate onREQ/RITMClose out 3+tickets after3 strikes in adayAgent took15+ inboundcalls in 1dayAsk HRtransferKorey DIDNOT startthe GoodMorningPostAnyAdobeInstallEmailEscalationabout anIncidentUserforgottheirpasswordEnteringCredentialsincorrectlyPassword Syncissue(computerusing oldpassword tosign in)10 SelfSubmitTicketscompleted inone dayResolved10ticketsUser is notsure if theemail issuspiciousWindows11 UserUserforgetsyourremoted onMicrosoftTeamsissuesWantingPermanentLocal AdminAccessUser askswhen theycan get anew laptopResolved15ticketsNewComputerSetupStandupis over15 minsFirst CallResolutionUser hasexternalmonitorissuesUsersaccount isdisabledGet a ticketforapplicationwe don'tsupportGlobalProtectIssuesUse1Passwordto uninstallGlobalProtectFetchagent'scomputerforces arestartGet aLeave ofAbsencecallerEscalateanIncidentBrowseris notloadingwebpageKonicaServiceCallSuspendBitLockerfor updateLAPS didnot give apasswordin AzureOfficeWirelessCertificateissueSomeone'spet joins aTeamsMeetingCaller isdriving andcan'ttroubleshootCustomeruses theword"glitching"Get anAutoPilotuserCallerdoesn't knowwhy they'recallingAddPrinter tocomputerRbACommandCenterTransferFreeUser restartscomputerbefore you canprovideinstruction thusending callChromenotloadingwebpagesUser is usinga computerthat is notassigned tothemLAPSNeededUpdateonIncidentFreeTeamVieweror LogMeIndoesn't workCustomerReopensincident afterit wasresolvedRestartingthe user'scomputerfixes theissueWindows10 UserOutlookissuesOutlookProfileRebuildYou heara pet ona CallKorey DIDstart theGoodMorningPostP1IncidentHeadsetissueWrongNumberAttend 2+Meetingin a daySomeoneasks you toview theirScreenCustomer hasto end the callbecause theyhave anotherappointmentSelfSubmitQueue isemptyTeamsAdd-inmissing inOutlookCustomeris nottechnicalMFAResetStandupis under5 minsMap anetworkdriveADAccountUnlockADPasswordResetComplete aFetchSCTASK fora user whocalled inUser haskeyboardor mouseissues2 Tasksarecompletedin one dayUser says theysubmitted arequest but notshowing up inServiceNowPDFs notopeningin AdobeEscalate aMFA resetfor ITpersonnelIssue caused bynot beingconnected toGlobalProtect/AndersennetworkYou get thesame calleron thesame day5 SelfSubmitticketscompleted inone dayExpiredADPasswordNeedFileRestoreUpdate onREQ/RITMClose out 3+tickets after3 strikes in adayAgent took15+ inboundcalls in 1dayAsk HRtransferKorey DIDNOT startthe GoodMorningPostAnyAdobeInstallEmailEscalationabout anIncidentUserforgottheirpasswordEnteringCredentialsincorrectlyPassword Syncissue(computerusing oldpassword tosign in)10 SelfSubmitTicketscompleted inone dayResolved10ticketsUser is notsure if theemail issuspiciousWindows11 UserUserforgetsyourremoted onMicrosoftTeamsissuesWantingPermanentLocal AdminAccessUser askswhen theycan get anew laptopResolved15ticketsNewComputerSetupStandupis over15 minsFirst CallResolutionUser hasexternalmonitorissuesUsersaccount isdisabledGet a ticketforapplicationwe don'tsupportGlobalProtectIssuesUse1Passwordto uninstallGlobalProtectFetchagent'scomputerforces arestartGet aLeave ofAbsencecaller

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalate an Incident
  2. Browser is not loading webpage
  3. Konica Service Call
  4. Suspend BitLocker for update
  5. LAPS did not give a password in Azure
  6. Office Wireless Certificate issue
  7. Someone's pet joins a Teams Meeting
  8. Caller is driving and can't troubleshoot
  9. Customer uses the word "glitching"
  10. Get an AutoPilot user
  11. Caller doesn't know why they're calling
  12. Add Printer to computer
  13. RbA Command Center Transfer
  14. Free
  15. User restarts computer before you can provide instruction thus ending call
  16. Chrome not loading webpages
  17. User is using a computer that is not assigned to them
  18. LAPS Needed
  19. Update on Incident
  20. Free
  21. TeamViewer or LogMeIn doesn't work
  22. Customer Reopens incident after it was resolved
  23. Restarting the user's computer fixes the issue
  24. Windows 10 User
  25. Outlook issues
  26. Outlook Profile Rebuild
  27. You hear a pet on a Call
  28. Korey DID start the Good Morning Post
  29. P1 Incident
  30. Headset issue
  31. Wrong Number
  32. Attend 2+ Meeting in a day
  33. Someone asks you to view their Screen
  34. Customer has to end the call because they have another appointment
  35. Self Submit Queue is empty
  36. Teams Add-in missing in Outlook
  37. Customer is not technical
  38. MFA Reset
  39. Standup is under 5 mins
  40. Map a network drive
  41. AD Account Unlock
  42. AD Password Reset
  43. Complete a Fetch SCTASK for a user who called in
  44. User has keyboard or mouse issues
  45. 2 Tasks are completed in one day
  46. User says they submitted a request but not showing up in ServiceNow
  47. PDFs not opening in Adobe
  48. Escalate a MFA reset for IT personnel
  49. Issue caused by not being connected to Global Protect/Andersen network
  50. You get the same caller on the same day
  51. 5 Self Submit tickets completed in one day
  52. Expired AD Password
  53. Need File Restore
  54. Update on REQ/RITM
  55. Close out 3+ tickets after 3 strikes in a day
  56. Agent took 15+ inbound calls in 1 day
  57. Ask HR transfer
  58. Korey DID NOT start the Good Morning Post
  59. Any Adobe Install
  60. Email Escalation about an Incident
  61. User forgot their password
  62. Entering Credentials incorrectly
  63. Password Sync issue (computer using old password to sign in)
  64. 10 Self Submit Tickets completed in one day
  65. Resolved 10 tickets
  66. User is not sure if the email is suspicious
  67. Windows 11 User
  68. User forgets your remoted on
  69. Microsoft Teams issues
  70. Wanting Permanent Local Admin Access
  71. User asks when they can get a new laptop
  72. Resolved 15 tickets
  73. New Computer Setup
  74. Standup is over 15 mins
  75. First Call Resolution
  76. User has external monitor issues
  77. Users account is disabled
  78. Get a ticket for application we don't support
  79. Global Protect Issues
  80. Use 1Password to uninstall Global Protect
  81. Fetch agent's computer forces a restart
  82. Get a Leave of Absence caller