(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Map a network drive
Headset issue
Someone's pet joins a Teams Meeting
Customer has to end the call because they have another appointment
Outlook issues
User says they submitted a request but not showing up in ServiceNow
Email Escalation about an Incident
Teams Add-in missing in Outlook
User is using a computer that is not assigned to them
2 Tasks are completed in one day
Users account is disabled
Entering Credentials incorrectly
Use 1Password to uninstall Global Protect
10 Self Submit Tickets completed in one day
Fetch agent's computer forces a restart
Korey DID NOT start the Good Morning Post
Caller doesn't know why they're calling
Caller is driving and can't troubleshoot
New Computer Setup
Free
Agent took 15+ inbound calls in 1 day
Self Submit Queue is empty
Issue caused by not being connected to Global Protect/Andersen network
AD
Account Unlock
Get a ticket for application we don't support
LAPS Needed
Update on Incident
Need File
Restore
Complete a Fetch SCTASK for a user who called in
Customer uses the word "glitching"
Someone asks you to view their Screen
Restarting the user's computer fixes the issue
Password Sync issue (computer using old password to sign in)
Browser is not loading webpage
Suspend BitLocker for update
Attend 2+ Meeting in a day
Global Protect Issues
Resolved 15 tickets
User forgets your remoted on
Free
PDFs not opening in Adobe
Close out 3+ tickets after 3 strikes in a day
5 Self Submit tickets completed in one day
Ask HR transfer
Microsoft Teams issues
LAPS did not give a password in Azure
Standup is over 15 mins
Konica Service Call
User asks when they can get a new laptop
Get an AutoPilot user
Wrong Number
User is not sure if the email is suspicious
MFA Reset
User has external monitor issues
Korey DID start the Good Morning Post
Escalate a MFA reset for IT personnel
You hear a pet on a Call
Wanting Permanent Local Admin Access
First Call Resolution
RbA Command Center Transfer
Update on REQ/RITM
Standup is under 5 mins
Resolved 10 tickets
Escalate an Incident
Chrome not loading webpages
Expired AD Password
Customer is not technical
Add Printer to computer
AD Password Reset
User has keyboard or mouse issues
Any Adobe Install
Office Wireless Certificate issue
User forgot their password
TeamViewer or LogMeIn doesn't work
Get a Leave of Absence caller
P1 Incident
User restarts computer before you can provide instruction thus ending call
