(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Agent took 15+ inbound calls in 1 day
Map a network drive
LAPS Needed
Resolved 15 tickets
LAPS did not give a password in Azure
Global Protect Issues
User has external monitor issues
Ask HR transfer
Outlook Profile Rebuild
Customer Reopens incident after it was resolved
User forgot their password
Get a ticket for application we don't support
AD Password Reset
Self Submit Queue is empty
User forgets your remoted on
User has keyboard or mouse issues
Free
User says they submitted a request but not showing up in ServiceNow
2 Tasks are completed in one day
Windows 11 User
AD
Account Unlock
Need File
Restore
Korey DID NOT start the Good Morning Post
Escalate a MFA reset for IT personnel
PDFs not opening in Adobe
Someone asks you to view their Screen
Free
New Computer Setup
P1 Incident
Customer uses the word "glitching"
Teams Add-in missing in Outlook
Restarting the user's computer fixes the issue
Headset issue
Issue caused by not being connected to Global Protect/Andersen network
Customer has to end the call because they have another appointment
Standup is under 5 mins
Customer is not technical
5 Self Submit tickets completed in one day
Update on Incident
Get an AutoPilot user
10 Self Submit Tickets completed in one day
Close out 3+ tickets after 3 strikes in a day
Konica Service Call
Outlook issues
Browser is not loading webpage
You hear a pet on a Call
User asks when they can get a new laptop
Chrome not loading webpages
Attend 2+ Meeting in a day
Escalate an Incident
RbA Command Center Transfer
User is using a computer that is not assigned to them
TeamViewer or LogMeIn doesn't work
Expired AD Password
Windows 10 User
Entering Credentials incorrectly
Korey DID start the Good Morning Post
Email Escalation about an Incident
Caller doesn't know why they're calling
Any Adobe Install
Office Wireless Certificate issue
You get the same caller on the same day
Wanting Permanent Local Admin Access
Update on REQ/RITM
Users account is disabled
Fetch agent's computer forces a restart
First Call Resolution
Get a Leave of Absence caller
User restarts computer before you can provide instruction thus ending call
Add Printer to computer
Use 1Password to uninstall Global Protect
User is not sure if the email is suspicious
Suspend BitLocker for update
Password Sync issue (computer using old password to sign in)
