Windows10 UserTeamVieweror LogMeIndoesn't workFreeUser askswhen theycan get anew laptopChromenotloadingwebpagesKonicaServiceCallResolved15ticketsUser hasexternalmonitorissuesExpiredADPasswordAddPrinter tocomputerADPasswordResetFreeMap anetworkdriveStandupis over15 minsWantingPermanentLocal AdminAccessCallerdoesn't knowwhy they'recallingAsk HRtransferPDFs notopeningin AdobeNewComputerSetup5 SelfSubmitticketscompleted inone daySomeone'spet joins aTeamsMeetingLAPS didnot give apasswordin AzureGet aLeave ofAbsencecallerKorey DIDstart theGoodMorningPostCaller isdriving andcan'ttroubleshootEmailEscalationabout anIncidentEscalate aMFA resetfor ITpersonnelP1IncidentUser is notsure if theemail issuspiciousCustomerReopensincident afterit wasresolvedEscalateanIncidentWrongNumberAnyAdobeInstallNeedFileRestorePassword Syncissue(computerusing oldpassword tosign in)User restartscomputerbefore you canprovideinstruction thusending callYou get thesame calleron thesame dayUser says theysubmitted arequest but notshowing up inServiceNowGet anAutoPilotuserUser haskeyboardor mouseissuesSelfSubmitQueue isemptyUsersaccount isdisabledCustomeris nottechnicalGet a ticketforapplicationwe don'tsupportEnteringCredentialsincorrectlyYou heara pet ona CallUser is usinga computerthat is notassigned tothemAttend 2+Meetingin a dayMicrosoftTeamsissuesUserforgetsyourremoted onADAccountUnlockCustomeruses theword"glitching"OutlookProfileRebuildGlobalProtectIssues10 SelfSubmitTicketscompleted inone dayComplete aFetchSCTASK fora user whocalled inWindows11 User2 Tasksarecompletedin one dayStandupis under5 minsUse1Passwordto uninstallGlobalProtectSomeoneasks you toview theirScreenOutlookissuesResolved10ticketsLAPSNeededUpdate onREQ/RITMMFAResetRbACommandCenterTransferAgent took15+ inboundcalls in 1dayTeamsAdd-inmissing inOutlookFirst CallResolutionFetchagent'scomputerforces arestartSuspendBitLockerfor updateClose out 3+tickets after3 strikes in adayIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUpdateonIncidentBrowseris notloadingwebpageHeadsetissueKorey DIDNOT startthe GoodMorningPostRestartingthe user'scomputerfixes theissueUserforgottheirpasswordOfficeWirelessCertificateissueCustomer hasto end the callbecause theyhave anotherappointmentWindows10 UserTeamVieweror LogMeIndoesn't workFreeUser askswhen theycan get anew laptopChromenotloadingwebpagesKonicaServiceCallResolved15ticketsUser hasexternalmonitorissuesExpiredADPasswordAddPrinter tocomputerADPasswordResetFreeMap anetworkdriveStandupis over15 minsWantingPermanentLocal AdminAccessCallerdoesn't knowwhy they'recallingAsk HRtransferPDFs notopeningin AdobeNewComputerSetup5 SelfSubmitticketscompleted inone daySomeone'spet joins aTeamsMeetingLAPS didnot give apasswordin AzureGet aLeave ofAbsencecallerKorey DIDstart theGoodMorningPostCaller isdriving andcan'ttroubleshootEmailEscalationabout anIncidentEscalate aMFA resetfor ITpersonnelP1IncidentUser is notsure if theemail issuspiciousCustomerReopensincident afterit wasresolvedEscalateanIncidentWrongNumberAnyAdobeInstallNeedFileRestorePassword Syncissue(computerusing oldpassword tosign in)User restartscomputerbefore you canprovideinstruction thusending callYou get thesame calleron thesame dayUser says theysubmitted arequest but notshowing up inServiceNowGet anAutoPilotuserUser haskeyboardor mouseissuesSelfSubmitQueue isemptyUsersaccount isdisabledCustomeris nottechnicalGet a ticketforapplicationwe don'tsupportEnteringCredentialsincorrectlyYou heara pet ona CallUser is usinga computerthat is notassigned tothemAttend 2+Meetingin a dayMicrosoftTeamsissuesUserforgetsyourremoted onADAccountUnlockCustomeruses theword"glitching"OutlookProfileRebuildGlobalProtectIssues10 SelfSubmitTicketscompleted inone dayComplete aFetchSCTASK fora user whocalled inWindows11 User2 Tasksarecompletedin one dayStandupis under5 minsUse1Passwordto uninstallGlobalProtectSomeoneasks you toview theirScreenOutlookissuesResolved10ticketsLAPSNeededUpdate onREQ/RITMMFAResetRbACommandCenterTransferAgent took15+ inboundcalls in 1dayTeamsAdd-inmissing inOutlookFirst CallResolutionFetchagent'scomputerforces arestartSuspendBitLockerfor updateClose out 3+tickets after3 strikes in adayIssue caused bynot beingconnected toGlobalProtect/AndersennetworkUpdateonIncidentBrowseris notloadingwebpageHeadsetissueKorey DIDNOT startthe GoodMorningPostRestartingthe user'scomputerfixes theissueUserforgottheirpasswordOfficeWirelessCertificateissueCustomer hasto end the callbecause theyhave anotherappointment

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Windows 10 User
  2. TeamViewer or LogMeIn doesn't work
  3. Free
  4. User asks when they can get a new laptop
  5. Chrome not loading webpages
  6. Konica Service Call
  7. Resolved 15 tickets
  8. User has external monitor issues
  9. Expired AD Password
  10. Add Printer to computer
  11. AD Password Reset
  12. Free
  13. Map a network drive
  14. Standup is over 15 mins
  15. Wanting Permanent Local Admin Access
  16. Caller doesn't know why they're calling
  17. Ask HR transfer
  18. PDFs not opening in Adobe
  19. New Computer Setup
  20. 5 Self Submit tickets completed in one day
  21. Someone's pet joins a Teams Meeting
  22. LAPS did not give a password in Azure
  23. Get a Leave of Absence caller
  24. Korey DID start the Good Morning Post
  25. Caller is driving and can't troubleshoot
  26. Email Escalation about an Incident
  27. Escalate a MFA reset for IT personnel
  28. P1 Incident
  29. User is not sure if the email is suspicious
  30. Customer Reopens incident after it was resolved
  31. Escalate an Incident
  32. Wrong Number
  33. Any Adobe Install
  34. Need File Restore
  35. Password Sync issue (computer using old password to sign in)
  36. User restarts computer before you can provide instruction thus ending call
  37. You get the same caller on the same day
  38. User says they submitted a request but not showing up in ServiceNow
  39. Get an AutoPilot user
  40. User has keyboard or mouse issues
  41. Self Submit Queue is empty
  42. Users account is disabled
  43. Customer is not technical
  44. Get a ticket for application we don't support
  45. Entering Credentials incorrectly
  46. You hear a pet on a Call
  47. User is using a computer that is not assigned to them
  48. Attend 2+ Meeting in a day
  49. Microsoft Teams issues
  50. User forgets your remoted on
  51. AD Account Unlock
  52. Customer uses the word "glitching"
  53. Outlook Profile Rebuild
  54. Global Protect Issues
  55. 10 Self Submit Tickets completed in one day
  56. Complete a Fetch SCTASK for a user who called in
  57. Windows 11 User
  58. 2 Tasks are completed in one day
  59. Standup is under 5 mins
  60. Use 1Password to uninstall Global Protect
  61. Someone asks you to view their Screen
  62. Outlook issues
  63. Resolved 10 tickets
  64. LAPS Needed
  65. Update on REQ/RITM
  66. MFA Reset
  67. RbA Command Center Transfer
  68. Agent took 15+ inbound calls in 1 day
  69. Teams Add-in missing in Outlook
  70. First Call Resolution
  71. Fetch agent's computer forces a restart
  72. Suspend BitLocker for update
  73. Close out 3+ tickets after 3 strikes in a day
  74. Issue caused by not being connected to Global Protect/Andersen network
  75. Update on Incident
  76. Browser is not loading webpage
  77. Headset issue
  78. Korey DID NOT start the Good Morning Post
  79. Restarting the user's computer fixes the issue
  80. User forgot their password
  81. Office Wireless Certificate issue
  82. Customer has to end the call because they have another appointment