(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User forgets your remoted on
Outlook issues
LAPS did not give a password in Azure
User is not sure if the email is suspicious
User says they submitted a request but not showing up in ServiceNow
Someone's pet joins a Teams Meeting
Update on REQ/RITM
User asks when they can get a new laptop
Restarting the user's computer fixes the issue
LAPS Needed
Customer uses the word "glitching"
Get an AutoPilot user
Suspend BitLocker for update
P1 Incident
Office Wireless Certificate issue
TeamViewer or LogMeIn doesn't work
Korey DID start the Good Morning Post
Caller doesn't know why they're calling
Customer Reopens incident after it was resolved
AD
Account Unlock
Global Protect Issues
Close out 3+ tickets after 3 strikes in a day
Escalate a MFA reset for IT personnel
Konica Service Call
Issue caused by not being connected to Global Protect/Andersen network
Caller is driving and can't troubleshoot
Map a network drive
Need File
Restore
Standup is under 5 mins
New Computer Setup
Entering Credentials incorrectly
User has external monitor issues
Chrome not loading webpages
MFA Reset
Customer is not technical
Update on Incident
Standup is over 15 mins
Self Submit Queue is empty
Wrong Number
Attend 2+ Meeting in a day
Korey DID NOT start the Good Morning Post
Expired AD Password
User has keyboard or mouse issues
Free
Wanting Permanent Local Admin Access
Ask HR transfer
Agent took 15+ inbound calls in 1 day
Resolved 10 tickets
Teams Add-in missing in Outlook
Get a Leave of Absence caller
Use 1Password to uninstall Global Protect
Free
Get a ticket for application we don't support
First Call Resolution
Customer has to end the call because they have another appointment
Escalate an Incident
Email Escalation about an Incident
Any Adobe Install
PDFs not opening in Adobe
Complete a Fetch SCTASK for a user who called in
Windows 10 User
Browser is not loading webpage
Resolved 15 tickets
User is using a computer that is not assigned to them
Fetch agent's computer forces a restart
AD Password Reset
Someone asks you to view their Screen
Users account is disabled
Windows 11 User
User forgot their password
Add Printer to computer
You get the same caller on the same day
5 Self Submit tickets completed in one day
Outlook Profile Rebuild
Password Sync issue (computer using old password to sign in)
Headset issue
You hear a pet on a Call
10 Self Submit Tickets completed in one day
2 Tasks are completed in one day
User restarts computer before you can provide instruction thus ending call
