Caller isdriving andcan'ttroubleshootTeamVieweror LogMeIndoesn't workAddPrinter tocomputerCustomer hasto end the callbecause theyhave anotherappointmentChromenotloadingwebpagesPassword Syncissue(computerusing oldpassword tosign in)P1IncidentEscalate aMFA resetfor ITpersonnelLAPS didnot give apasswordin AzureAttend 2+Meetingin a daySuspendBitLockerfor updateResolved15ticketsGet a ticketforapplicationwe don'tsupportCustomerReopensincident afterit wasresolvedUser is notsure if theemail issuspiciousOutlookProfileRebuildWrongNumberGet anAutoPilotuserFetchagent'scomputerforces arestartOutlookissuesNewComputerSetupStandupis under5 minsEnteringCredentialsincorrectlyKonicaServiceCallWantingPermanentLocal AdminAccessStandupis over15 minsUser askswhen theycan get anew laptopBrowseris notloadingwebpageUpdate onREQ/RITMWindows11 UserOfficeWirelessCertificateissueKorey DIDstart theGoodMorningPostUse1Passwordto uninstallGlobalProtectAsk HRtransferIssue caused bynot beingconnected toGlobalProtect/Andersennetwork2 Tasksarecompletedin one dayRbACommandCenterTransferLAPSNeededSomeone'spet joins aTeamsMeetingSelfSubmitQueue isemptyHeadsetissueGlobalProtectIssuesResolved10ticketsUsersaccount isdisabledUser restartscomputerbefore you canprovideinstruction thusending callUserforgetsyourremoted on5 SelfSubmitticketscompleted inone dayADAccountUnlockFreePDFs notopeningin AdobeUpdateonIncidentWindows10 UserFreeADPasswordResetYou heara pet ona CallAgent took15+ inboundcalls in 1dayUser says theysubmitted arequest but notshowing up inServiceNowKorey DIDNOT startthe GoodMorningPostAnyAdobeInstallCustomeruses theword"glitching"Someoneasks you toview theirScreenMicrosoftTeamsissuesExpiredADPasswordUserforgottheirpasswordRestartingthe user'scomputerfixes theissueMFAResetFirst CallResolutionNeedFileRestoreClose out 3+tickets after3 strikes in adayUser is usinga computerthat is notassigned tothemMap anetworkdriveUser hasexternalmonitorissuesCustomeris nottechnicalYou get thesame calleron thesame day10 SelfSubmitTicketscompleted inone dayComplete aFetchSCTASK fora user whocalled inCallerdoesn't knowwhy they'recallingUser haskeyboardor mouseissuesEmailEscalationabout anIncidentGet aLeave ofAbsencecallerTeamsAdd-inmissing inOutlookEscalateanIncidentCaller isdriving andcan'ttroubleshootTeamVieweror LogMeIndoesn't workAddPrinter tocomputerCustomer hasto end the callbecause theyhave anotherappointmentChromenotloadingwebpagesPassword Syncissue(computerusing oldpassword tosign in)P1IncidentEscalate aMFA resetfor ITpersonnelLAPS didnot give apasswordin AzureAttend 2+Meetingin a daySuspendBitLockerfor updateResolved15ticketsGet a ticketforapplicationwe don'tsupportCustomerReopensincident afterit wasresolvedUser is notsure if theemail issuspiciousOutlookProfileRebuildWrongNumberGet anAutoPilotuserFetchagent'scomputerforces arestartOutlookissuesNewComputerSetupStandupis under5 minsEnteringCredentialsincorrectlyKonicaServiceCallWantingPermanentLocal AdminAccessStandupis over15 minsUser askswhen theycan get anew laptopBrowseris notloadingwebpageUpdate onREQ/RITMWindows11 UserOfficeWirelessCertificateissueKorey DIDstart theGoodMorningPostUse1Passwordto uninstallGlobalProtectAsk HRtransferIssue caused bynot beingconnected toGlobalProtect/Andersennetwork2 Tasksarecompletedin one dayRbACommandCenterTransferLAPSNeededSomeone'spet joins aTeamsMeetingSelfSubmitQueue isemptyHeadsetissueGlobalProtectIssuesResolved10ticketsUsersaccount isdisabledUser restartscomputerbefore you canprovideinstruction thusending callUserforgetsyourremoted on5 SelfSubmitticketscompleted inone dayADAccountUnlockFreePDFs notopeningin AdobeUpdateonIncidentWindows10 UserFreeADPasswordResetYou heara pet ona CallAgent took15+ inboundcalls in 1dayUser says theysubmitted arequest but notshowing up inServiceNowKorey DIDNOT startthe GoodMorningPostAnyAdobeInstallCustomeruses theword"glitching"Someoneasks you toview theirScreenMicrosoftTeamsissuesExpiredADPasswordUserforgottheirpasswordRestartingthe user'scomputerfixes theissueMFAResetFirst CallResolutionNeedFileRestoreClose out 3+tickets after3 strikes in adayUser is usinga computerthat is notassigned tothemMap anetworkdriveUser hasexternalmonitorissuesCustomeris nottechnicalYou get thesame calleron thesame day10 SelfSubmitTicketscompleted inone dayComplete aFetchSCTASK fora user whocalled inCallerdoesn't knowwhy they'recallingUser haskeyboardor mouseissuesEmailEscalationabout anIncidentGet aLeave ofAbsencecallerTeamsAdd-inmissing inOutlookEscalateanIncident

Fetch Service Desk BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller is driving and can't troubleshoot
  2. TeamViewer or LogMeIn doesn't work
  3. Add Printer to computer
  4. Customer has to end the call because they have another appointment
  5. Chrome not loading webpages
  6. Password Sync issue (computer using old password to sign in)
  7. P1 Incident
  8. Escalate a MFA reset for IT personnel
  9. LAPS did not give a password in Azure
  10. Attend 2+ Meeting in a day
  11. Suspend BitLocker for update
  12. Resolved 15 tickets
  13. Get a ticket for application we don't support
  14. Customer Reopens incident after it was resolved
  15. User is not sure if the email is suspicious
  16. Outlook Profile Rebuild
  17. Wrong Number
  18. Get an AutoPilot user
  19. Fetch agent's computer forces a restart
  20. Outlook issues
  21. New Computer Setup
  22. Standup is under 5 mins
  23. Entering Credentials incorrectly
  24. Konica Service Call
  25. Wanting Permanent Local Admin Access
  26. Standup is over 15 mins
  27. User asks when they can get a new laptop
  28. Browser is not loading webpage
  29. Update on REQ/RITM
  30. Windows 11 User
  31. Office Wireless Certificate issue
  32. Korey DID start the Good Morning Post
  33. Use 1Password to uninstall Global Protect
  34. Ask HR transfer
  35. Issue caused by not being connected to Global Protect/Andersen network
  36. 2 Tasks are completed in one day
  37. RbA Command Center Transfer
  38. LAPS Needed
  39. Someone's pet joins a Teams Meeting
  40. Self Submit Queue is empty
  41. Headset issue
  42. Global Protect Issues
  43. Resolved 10 tickets
  44. Users account is disabled
  45. User restarts computer before you can provide instruction thus ending call
  46. User forgets your remoted on
  47. 5 Self Submit tickets completed in one day
  48. AD Account Unlock
  49. Free
  50. PDFs not opening in Adobe
  51. Update on Incident
  52. Windows 10 User
  53. Free
  54. AD Password Reset
  55. You hear a pet on a Call
  56. Agent took 15+ inbound calls in 1 day
  57. User says they submitted a request but not showing up in ServiceNow
  58. Korey DID NOT start the Good Morning Post
  59. Any Adobe Install
  60. Customer uses the word "glitching"
  61. Someone asks you to view their Screen
  62. Microsoft Teams issues
  63. Expired AD Password
  64. User forgot their password
  65. Restarting the user's computer fixes the issue
  66. MFA Reset
  67. First Call Resolution
  68. Need File Restore
  69. Close out 3+ tickets after 3 strikes in a day
  70. User is using a computer that is not assigned to them
  71. Map a network drive
  72. User has external monitor issues
  73. Customer is not technical
  74. You get the same caller on the same day
  75. 10 Self Submit Tickets completed in one day
  76. Complete a Fetch SCTASK for a user who called in
  77. Caller doesn't know why they're calling
  78. User has keyboard or mouse issues
  79. Email Escalation about an Incident
  80. Get a Leave of Absence caller
  81. Teams Add-in missing in Outlook
  82. Escalate an Incident