A "thankyou" froma studentTake a callfrom a teammemberneeding help100%inbound daya day youwere oninbound50inboundcallsSuccessfullycomplete awarmhandoff50chats10% fullIMPACTweek200chatsclearedareport2 fullimpactchats in adayFullIMPACTchat90% oraboveIMPACTreview0 missedchats ina weekEnrolledoverphone3 5 starreviews inone weekcompleted5 invoices100chats100inboundcallsFullIMPACToninbound20chats inone day15% or lessbot only aday youwere on chatUnder 10min holdtime in aweekFull IMPACTchat afterstudent camein with manyquestionsConnectedwith someonein eCornellyou haven'tbeforeconversion5 starchatreview3conversionsin a weekleading ina categoryfor mid dayupdate30 secondor lessresponsetime weekA "thankyou" froma studentTake a callfrom a teammemberneeding help100%inbound daya day youwere oninbound50inboundcallsSuccessfullycomplete awarmhandoff50chats10% fullIMPACTweek200chatsclearedareport2 fullimpactchats in adayFullIMPACTchat90% oraboveIMPACTreview0 missedchats ina weekEnrolledoverphone3 5 starreviews inone weekcompleted5 invoices100chats100inboundcallsFullIMPACToninbound20chats inone day15% or lessbot only aday youwere on chatUnder 10min holdtime in aweekFull IMPACTchat afterstudent camein with manyquestionsConnectedwith someonein eCornellyou haven'tbeforeconversion5 starchatreview3conversionsin a weekleading ina categoryfor mid dayupdate30 secondor lessresponsetime week

End of Fiscal year bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A "thank you" from a student
  2. Take a call from a team member needing help
  3. 100% inbound day a day you were on inbound
  4. 50 inbound calls
  5. Successfully complete a warm handoff
  6. 50 chats
  7. 10% full IMPACT week
  8. 200 chats
  9. cleared a report
  10. 2 full impact chats in a day
  11. Full IMPACT chat
  12. 90% or above IMPACT review
  13. 0 missed chats in a week
  14. Enrolled over phone
  15. 3 5 star reviews in one week
  16. completed 5 invoices
  17. 100 chats
  18. 100 inbound calls
  19. Full IMPACT on inbound
  20. 20 chats in one day
  21. 15% or less bot only a day you were on chat
  22. Under 10 min hold time in a week
  23. Full IMPACT chat after student came in with many questions
  24. Connected with someone in eCornell you haven't before
  25. conversion
  26. 5 star chat review
  27. 3 conversions in a week
  28. leading in a category for mid day update
  29. 30 second or less response time week