0 missedchats ina week5 starchatreview10% fullIMPACTweek200chats50inboundcallsSuccessfullycomplete awarmhandoffleading ina categoryfor mid dayupdateFullIMPACToninbound100inboundcalls50chatsTake a callfrom a teammemberneeding help2 fullimpactchats in aday3conversionsin a week30 secondor lessresponsetime week15% or lessbot only aday youwere on chatConnectedwith someonein eCornellyou haven'tbefore3 5 starreviews inone week100%inbound daya day youwere oninboundconversionUnder 10min holdtime in aweekA "thankyou" froma studentFullIMPACTchat20chats inone dayclearedareportFull IMPACTchat afterstudent camein with manyquestionsEnrolledoverphone100chats90% oraboveIMPACTreviewcompleted5 invoices0 missedchats ina week5 starchatreview10% fullIMPACTweek200chats50inboundcallsSuccessfullycomplete awarmhandoffleading ina categoryfor mid dayupdateFullIMPACToninbound100inboundcalls50chatsTake a callfrom a teammemberneeding help2 fullimpactchats in aday3conversionsin a week30 secondor lessresponsetime week15% or lessbot only aday youwere on chatConnectedwith someonein eCornellyou haven'tbefore3 5 starreviews inone week100%inbound daya day youwere oninboundconversionUnder 10min holdtime in aweekA "thankyou" froma studentFullIMPACTchat20chats inone dayclearedareportFull IMPACTchat afterstudent camein with manyquestionsEnrolledoverphone100chats90% oraboveIMPACTreviewcompleted5 invoices

End of Fiscal year bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0 missed chats in a week
  2. 5 star chat review
  3. 10% full IMPACT week
  4. 200 chats
  5. 50 inbound calls
  6. Successfully complete a warm handoff
  7. leading in a category for mid day update
  8. Full IMPACT on inbound
  9. 100 inbound calls
  10. 50 chats
  11. Take a call from a team member needing help
  12. 2 full impact chats in a day
  13. 3 conversions in a week
  14. 30 second or less response time week
  15. 15% or less bot only a day you were on chat
  16. Connected with someone in eCornell you haven't before
  17. 3 5 star reviews in one week
  18. 100% inbound day a day you were on inbound
  19. conversion
  20. Under 10 min hold time in a week
  21. A "thank you" from a student
  22. Full IMPACT chat
  23. 20 chats in one day
  24. cleared a report
  25. Full IMPACT chat after student came in with many questions
  26. Enrolled over phone
  27. 100 chats
  28. 90% or above IMPACT review
  29. completed 5 invoices