A "thankyou" froma student100inboundcalls10% fullIMPACTweek50inboundcalls200chats5 starchatreview15% or lessbot only aday youwere on chatEnrolledoverphoneFullIMPACToninboundconversionSuccessfullycomplete awarmhandoff50chats0 missedchats ina weekFullIMPACTchat20chats inone dayleading ina categoryfor mid dayupdate3 5 starreviews inone weekFull IMPACTchat afterstudent camein with manyquestions90% oraboveIMPACTreview100chats100%inbound daya day youwere oninboundConnectedwith someonein eCornellyou haven'tbeforeTake a callfrom a teammemberneeding helpUnder 10min holdtime in aweek3conversionsin a weekclearedareportcompleted5 invoices30 secondor lessresponsetime week2 fullimpactchats in adayA "thankyou" froma student100inboundcalls10% fullIMPACTweek50inboundcalls200chats5 starchatreview15% or lessbot only aday youwere on chatEnrolledoverphoneFullIMPACToninboundconversionSuccessfullycomplete awarmhandoff50chats0 missedchats ina weekFullIMPACTchat20chats inone dayleading ina categoryfor mid dayupdate3 5 starreviews inone weekFull IMPACTchat afterstudent camein with manyquestions90% oraboveIMPACTreview100chats100%inbound daya day youwere oninboundConnectedwith someonein eCornellyou haven'tbeforeTake a callfrom a teammemberneeding helpUnder 10min holdtime in aweek3conversionsin a weekclearedareportcompleted5 invoices30 secondor lessresponsetime week2 fullimpactchats in aday

End of Fiscal year bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A "thank you" from a student
  2. 100 inbound calls
  3. 10% full IMPACT week
  4. 50 inbound calls
  5. 200 chats
  6. 5 star chat review
  7. 15% or less bot only a day you were on chat
  8. Enrolled over phone
  9. Full IMPACT on inbound
  10. conversion
  11. Successfully complete a warm handoff
  12. 50 chats
  13. 0 missed chats in a week
  14. Full IMPACT chat
  15. 20 chats in one day
  16. leading in a category for mid day update
  17. 3 5 star reviews in one week
  18. Full IMPACT chat after student came in with many questions
  19. 90% or above IMPACT review
  20. 100 chats
  21. 100% inbound day a day you were on inbound
  22. Connected with someone in eCornell you haven't before
  23. Take a call from a team member needing help
  24. Under 10 min hold time in a week
  25. 3 conversions in a week
  26. cleared a report
  27. completed 5 invoices
  28. 30 second or less response time week
  29. 2 full impact chats in a day