10% fullIMPACTweekUnder 10min holdtime in aweek20chats inone day100%inbound daya day youwere oninbound90% oraboveIMPACTreview50inboundcallsclearedareportFullIMPACToninbound200chatscompleted5 invoices0 missedchats ina week50chatsconversionleading ina categoryfor mid dayupdateEnrolledoverphoneA "thankyou" froma studentTake a callfrom a teammemberneeding helpConnectedwith someonein eCornellyou haven'tbeforeFull IMPACTchat afterstudent camein with manyquestions2 fullimpactchats in aday30 secondor lessresponsetime weekSuccessfullycomplete awarmhandoff3conversionsin a week3 5 starreviews inone week15% or lessbot only aday youwere on chat5 starchatreview100chats100inboundcallsFullIMPACTchat10% fullIMPACTweekUnder 10min holdtime in aweek20chats inone day100%inbound daya day youwere oninbound90% oraboveIMPACTreview50inboundcallsclearedareportFullIMPACToninbound200chatscompleted5 invoices0 missedchats ina week50chatsconversionleading ina categoryfor mid dayupdateEnrolledoverphoneA "thankyou" froma studentTake a callfrom a teammemberneeding helpConnectedwith someonein eCornellyou haven'tbeforeFull IMPACTchat afterstudent camein with manyquestions2 fullimpactchats in aday30 secondor lessresponsetime weekSuccessfullycomplete awarmhandoff3conversionsin a week3 5 starreviews inone week15% or lessbot only aday youwere on chat5 starchatreview100chats100inboundcallsFullIMPACTchat

End of Fiscal year bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. 10% full IMPACT week
  2. Under 10 min hold time in a week
  3. 20 chats in one day
  4. 100% inbound day a day you were on inbound
  5. 90% or above IMPACT review
  6. 50 inbound calls
  7. cleared a report
  8. Full IMPACT on inbound
  9. 200 chats
  10. completed 5 invoices
  11. 0 missed chats in a week
  12. 50 chats
  13. conversion
  14. leading in a category for mid day update
  15. Enrolled over phone
  16. A "thank you" from a student
  17. Take a call from a team member needing help
  18. Connected with someone in eCornell you haven't before
  19. Full IMPACT chat after student came in with many questions
  20. 2 full impact chats in a day
  21. 30 second or less response time week
  22. Successfully complete a warm handoff
  23. 3 conversions in a week
  24. 3 5 star reviews in one week
  25. 15% or less bot only a day you were on chat
  26. 5 star chat review
  27. 100 chats
  28. 100 inbound calls
  29. Full IMPACT chat