10% fullIMPACTweek50inboundcallsconversion3 5 starreviews inone week50chatsFull IMPACTchat afterstudent camein with manyquestionsA "thankyou" froma student30 secondor lessresponsetime week2 fullimpactchats in aday90% oraboveIMPACTreviewleading ina categoryfor mid dayupdateSuccessfullycomplete awarmhandoffConnectedwith someonein eCornellyou haven'tbefore200chatsEnrolledoverphoneUnder 10min holdtime in aweek100inboundcallscompleted5 invoices20chats inone dayTake a callfrom a teammemberneeding help100chats3conversionsin a week0 missedchats ina weekclearedareport15% or lessbot only aday youwere on chat5 starchatreview100%inbound daya day youwere oninboundFullIMPACToninboundFullIMPACTchat10% fullIMPACTweek50inboundcallsconversion3 5 starreviews inone week50chatsFull IMPACTchat afterstudent camein with manyquestionsA "thankyou" froma student30 secondor lessresponsetime week2 fullimpactchats in aday90% oraboveIMPACTreviewleading ina categoryfor mid dayupdateSuccessfullycomplete awarmhandoffConnectedwith someonein eCornellyou haven'tbefore200chatsEnrolledoverphoneUnder 10min holdtime in aweek100inboundcallscompleted5 invoices20chats inone dayTake a callfrom a teammemberneeding help100chats3conversionsin a week0 missedchats ina weekclearedareport15% or lessbot only aday youwere on chat5 starchatreview100%inbound daya day youwere oninboundFullIMPACToninboundFullIMPACTchat

End of Fiscal year bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10% full IMPACT week
  2. 50 inbound calls
  3. conversion
  4. 3 5 star reviews in one week
  5. 50 chats
  6. Full IMPACT chat after student came in with many questions
  7. A "thank you" from a student
  8. 30 second or less response time week
  9. 2 full impact chats in a day
  10. 90% or above IMPACT review
  11. leading in a category for mid day update
  12. Successfully complete a warm handoff
  13. Connected with someone in eCornell you haven't before
  14. 200 chats
  15. Enrolled over phone
  16. Under 10 min hold time in a week
  17. 100 inbound calls
  18. completed 5 invoices
  19. 20 chats in one day
  20. Take a call from a team member needing help
  21. 100 chats
  22. 3 conversions in a week
  23. 0 missed chats in a week
  24. cleared a report
  25. 15% or less bot only a day you were on chat
  26. 5 star chat review
  27. 100% inbound day a day you were on inbound
  28. Full IMPACT on inbound
  29. Full IMPACT chat