100inboundcallsA "thankyou" froma studentcompleted5 invoicesleading ina categoryfor mid dayupdate100%inbound daya day youwere oninboundTake a callfrom a teammemberneeding help200chats15% or lessbot only aday youwere on chat20chats inone dayConnectedwith someonein eCornellyou haven'tbeforeFullIMPACToninboundclearedareportFull IMPACTchat afterstudent camein with manyquestions0 missedchats ina week100chatsFullIMPACTchatconversionEnrolledoverphone3conversionsin a week90% oraboveIMPACTreview50inboundcallsUnder 10min holdtime in aweek10% fullIMPACTweek30 secondor lessresponsetime week3 5 starreviews inone week2 fullimpactchats in aday5 starchatreviewSuccessfullycomplete awarmhandoff50chats100inboundcallsA "thankyou" froma studentcompleted5 invoicesleading ina categoryfor mid dayupdate100%inbound daya day youwere oninboundTake a callfrom a teammemberneeding help200chats15% or lessbot only aday youwere on chat20chats inone dayConnectedwith someonein eCornellyou haven'tbeforeFullIMPACToninboundclearedareportFull IMPACTchat afterstudent camein with manyquestions0 missedchats ina week100chatsFullIMPACTchatconversionEnrolledoverphone3conversionsin a week90% oraboveIMPACTreview50inboundcallsUnder 10min holdtime in aweek10% fullIMPACTweek30 secondor lessresponsetime week3 5 starreviews inone week2 fullimpactchats in aday5 starchatreviewSuccessfullycomplete awarmhandoff50chats

End of Fiscal year bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100 inbound calls
  2. A "thank you" from a student
  3. completed 5 invoices
  4. leading in a category for mid day update
  5. 100% inbound day a day you were on inbound
  6. Take a call from a team member needing help
  7. 200 chats
  8. 15% or less bot only a day you were on chat
  9. 20 chats in one day
  10. Connected with someone in eCornell you haven't before
  11. Full IMPACT on inbound
  12. cleared a report
  13. Full IMPACT chat after student came in with many questions
  14. 0 missed chats in a week
  15. 100 chats
  16. Full IMPACT chat
  17. conversion
  18. Enrolled over phone
  19. 3 conversions in a week
  20. 90% or above IMPACT review
  21. 50 inbound calls
  22. Under 10 min hold time in a week
  23. 10% full IMPACT week
  24. 30 second or less response time week
  25. 3 5 star reviews in one week
  26. 2 full impact chats in a day
  27. 5 star chat review
  28. Successfully complete a warm handoff
  29. 50 chats